I was very disappointed in my experience with the service department. I took my truck for an oil change, fix on my headlight that was shorting out and the stability trak light was on, plus there was a recall on the airbags. I had arranged the service the week before and the customer service agent made sure the airbags were in and would be replaced. My wife dropped the truck off and the technician told her that it was $155 for the stability trak. We knew that it was a sensor that needed to be replaced so that was a reasonable price. I got a call from the service tech Mike to be told that the service for the stability trak was $500 dollars, why was it 3 times as much as my wife was originally quoted?? I said no and that I would bring it back at a later time. It was not affecting how the truck drives so it was not urgent. Mike sounded disappointed and tried to talk me into it. In truth I looked up the part and it cost $40 dollars so I was not pleased with the cost of repair. He finally submitted and said he would get the other repairs done including the airbags. I got a call a few hours later when the truck was done and he said that he would get the airbags done when I brought the truck in for the $500 stability trak repair. I was not pleased but I would rather discuss the fact that he was withholding my safety from me in person. Once I got to the dealership I asked mike why I was told not once but twice that the airbags were in and would be replaced, but now I have to bring the truck back dependent on a $500 repair? He said that the airbags for my model had to be ordered. All of a sudden?? Why was I told they were there upon making the appointment? Why was I told they were being replaced before I refused an expensive repair?? He didn't have an answer. He did not go over the condition of the truck or what fluids are needed, and usually when I have the oil change I get the whole report card of the truck, but he seemed to be in a hurry. I said ok let me pay for the oil change and headlight and be on my way. I had already decided that I was not coming back and I would be looking for accommodations elsewhere. He rang me up for twice the cost of the quoted repair. I was shocked. How?? Well it was $150 to diagnose the fact that the stability trak light was on. My wife is not a mechanic and neither am I, so when she dropped the truck off and was told it was $150 for the stability trak she thought it was for the repair. He said that when I come back and spend the $500 I save over $150 off the total price for the diagnostic. I refused to pay for the diagnostic. We were swindled and taken advantage of. I spoke with the manager mark who said I would get my $150 off when I come back, and I flat out told him that I do not intend to come back to the business. After some back and forth banter and me yelling that if I had a big hairy pair of balls that he would not take advantage of me, he ordered mark to remove the cost. I still paid over $200 for the service and left. I looked over my bill and the part for my headlight cost $6.23 cents and I paid $149 dollars for the labor. He also had the cost of the diagnostic which was $150 for labor and no parts of course. They did not top off my fluids per the bill but said I need fluids topped off. This was a crappy experience that I am disappointed in. I take my car to Honda Superstition and they are so amazing so I was expecting a nice, honest experience. What a waste of money and my time. read more

The WORST customer service! I made the mistake of buying my car here despite all the bad reviews. Two years dealing with an incompetent service technician and service director Thompson. GM customer service and the service techs are never on the same page and constantly contradicting each other. Beware of their lying-unprofessional ways and take your car elsewhere if you can. read more

So we're clear... we have proof, supported by authority, that their negligence resulted in irreparable damage to our vehicle. They have insulted us, ignored us, and continue to deny responsibility. They have ignored the BBB, the FTC, the State AG'S office, and local news. Scott Sniffen (GM) and Mark Thomas (SM) have chosen not to deal with us... failing to respond or reply to our numerous attempts to reach them - 3 months now. This is a horrible business run by shady folks. Do Not Do Business with AutoNation Chevrolet Superstition Springs! Molly B. .... quit playing concern for your customers... you and I both know the GM doesn't want to talk to anyone with a problem or complaint. Your business is crooked and your people shameful. Fortunately for us, there is all of this and more, which they cannot avoid any longer. Time is up. They will be forced to respond soon enough. read more

This is my second Oil change on my truck that I purchased at this location. The first time they gave me my truck back dirtier than I brought it in. Oil handprints on the hood, and the inside and out of the door. Here I am second time with a morning appointment. Told me 1.5-2 hours. Come back after 2 hours to say another hour. 3 hours for an oil change with an appointment!? What a joke!! read more

We had a very good experience here. We worked the deal over the phone on a brand new Chevy Silverado (2018, the last model year of the cool looking one) and walked in with all the numbers in place and the vehicle getting detailed. Our salesman Tony was a pleasure to work with as well. read more

Update!! I want to give a huge thanks to Tim the service manager who contacted me right away and made things right. I'm have now repurchased my sunglasses. AutoNation's customer service is amazing and they know how to take care of their customers. STAY AWAY from this dealership! I've gotten my oil change here regularly and on 4/25/19 I took my car in for service and they STOLE my Prada sunglasses. I drive back within the hour when I noticed and the service manager disregarded me. I will NEVER bring my car here the service is terrible and this drew the line for me. They clearly have employees who don't respect their customers valuables. read more

Never thought I would have two consecutive great experiences when it came to buying cars. The first one was with Honda last month and service I got from Jay Penn was incredible. Given how hard it was to find the truck I wanted due to the chip shortage but Jay took the time to research and found what I wanted and it was in transit at the time. I now haave it and I usually get wary around car salesman but not Jay. If you go there, be sure to ask for Jay Penn and you will not be disappointed!!! He and his boss will make sure you're taken care of!!!! read more

I bought a car from automation superstition springs in mesa and had to get a part for another chevy car. After showing a "manager" the situation he said he could not do anything about it. Are you kidding me? If you are manager, learn how to manage. Extremely POOR customer service. Do not go here unless you want to be told "no" in a typical human situation. I will never so business with them again. read more

AutoNation Chevrolet Mesa - Worst customer service period. - Car Dealers Near Me - Mesa, Arizona

Back in December of 2020, I went and traded in my 2018 Toyota Corolla for a 2017 Chevy Colorado Z71. My one star complaint is not for the truck, but for the customer service that is given after you purchase a vehicle from this location. I've been in a battle with the DMV of California to get my truck registered but because the dealership hasn't provided a title to the DMV, is just making the process more stressful. I understand the AZ MVD is electronic title only, but if the dealership processes a purchase of a vehicle they should get ahold of the bank and send off the proper documentation. Instead, I'm the one over here putting in the time and effort and I'm not even being paid to do the job you're suppose to be doing. Oh, and if you try and call and ask for the people you need speak with, GOOD LUCK!! they will send you to voice-mail and not return the call (Jordan, in finance). If you text them, you'll be ghosted (Stretch, sales). And don't bother trying to get ahold of the on site manager, he still hasn't returned my voicemails. This team is very unprofessional when it comes to maintaining a relationship with the customers. I do not recommend this dealer for anything. TO THE DEALER-IF YOU ACTUALLY PUT IN THE EFFORT TO HELP ME OUT ON GETTING THE TITLE TRANSFER TO ALLY BANK SO THEY CAN SEND IT OFF HERE TO THE DMV OF CALIFORNIA, THEN ILL REMOVE THIS POST. OTHER THAN THAT, THIS WILL STAY HERE. AND DONT HAVE IT DELETED, IVE GOT IT COPIED AND SAVED TO ANOTHER FILE AND ILL JUST POST IT AGAIN. THANK YOU!!! read more

We had found a truck on their website - called to confirm it was available spoke with Omar Monge he sent us pictures (we live 200 miles away) truck looked great. We submitted our paperwork to start the process and were going to pick up the truck on Friday. Omar did not return our calls, texts, emails. My husband called the main number and spoke to a lady at the front desk who within minutes told us the truck was on hold for someone else (Omar never stated this) I text Omar and said do NOT run our credit if that truck wasn't available. He replied and said he was still checking on that and that the link we used to submit paperwork gave them authorization to do so. Long story short Omar still never acknowledged that the truck was on hold. We ended up at another dealer who we dealt with before and knew was honest and found us exactly what we were looking for. My opinion would be to stay clear of AutoNation they seem shady. read more

Went in to buy a used Toyota Tacoma. Acceped their price signed all the paperwork. 3 hours later. They said they made a mistake on the price. It was really good price but not out of range. Just the low end. Brought me another price sheet $2500 more. In the mean time they changed the Carfax online and said I was wrong.I said no and left. I called later and even offered to split the difference. No deal they said. I called AutoNation corporate customer service and I've gotten no return call on my complaint and here we are 2 weeks later. Never again with I deal this company. I've heard from others who have same story. I tell all who will listen. 11/2020 read more

The absolute worst experience I've ever had by a Sales Team. After waiting several months to purchase a vehicle from them (it was waiting for recall parts) we finally get the all clear to come in and pick it up. My daughter had already filled out the credit app, was assured everything was in good shape, then after 2 hours of additional paperwork, they tell her she needs a cosigner! what a colossal waste of time... all of this could have been determined via fax or email but they do not respect anyone's time and drag you in there..... now we get to spend more time there tomorrow!!! If she didn't have her heart set on the vehicle, I would just tell them to **ck OFF! read more

I am extremely displeased with today's visit to the service department. I made an appointment using my Onstar in my vehicle. I bought a 2020 Trax and within the first month my Turbo Booster went out and had the vehicle towed and serviced at this dealer. The vehicle was returned and seemed to be ok. I live in Arizona where the temperatures are extremely hot and noticed some slight hesitation while driving or attempting to change lanes with vehicles in close proximity of my vehicle. I noticed this several times. Then as the days went on I drive to and from work doing my daily routine. I pull up to stop lights and the light turns green. My vehicle would at times take from 3-5 seconds to begin to move at smooth pace. My last visit they provided me a rental loaner car and Uber from my home to pick up vehicle. I purchased the top tier service package that cost me $0 to have my vehicles towed and provided me with transportation until my vehicle is returned. This time after returning for what I feel is the same issue from the previous visit a few months back. I was told that no vehicles were available, I had to pay my Uber to and from the dealer or I could wait there all day. The dealer was busy and there was not one high level manager in the building. I was told to wait 30 mins to talk to someone. Do they not understand the value of someone's time? I rated their service department 5 stars previously for the first experience but now they are at a 3 star in my book. Long story short I left and drove home! I had to have my vehicle towed back to them. I'm now looking to trade my vehicle in at another dealer. read more

In regards to the service department..... The customer service is lacking, and so is the accountability. Came in here for the second time to get car re-serviced because something was wrong after the first time. Guy proceeds to tell me it was because I was doing something wrong. Really?! Best customer service ever!!!! If you want to deal with a bunch of knuckle heads come on over to this sh*t show. GTFO. read more

Do not waste your time or money at this dealer. Especially if you buy a used vehicle from them. I bought a vehicle that supposedly was gone over and preconditioned to manufacture specs. I discovered that there was an open recall on the vehicle that was never addressed by AutoNation. I have in the shop now for 2 CV shafts. This location can only offer a limited warranty which is garbage when it comes to major repairs. I feel like I bought a lemon from this dealer and everyone that I have talked to doesn't seem all that concerned. Guess there is a reason why your cars are marked below invoice. You never know what you'll end up with. Poor customer service!!!!!!!!! read more

We just bought a certified used Chevy Spark at AutoNation Chevrolet Mesa. Hugo Garcia helped us, and we couldn't be happier! He spent time fielding all of our questions and made sure we were fully charged and that the car was washed. Thanks very much to Hugo for his help and expertise! We know we'll be happy with our new electric vehicle. read more

I give SERVICE 5 STARS and SALES 1 STAR. I definitely prefer the service department over the sales department. I bought my car here in Sept 2012 and get 3 free service appointments. SALES: I really liked the Sonic and purchased it but sadly it was VERY late in the day so it was dark outside when I drove home. So I felt like my representative was rushing and skipped over stuff. I was given 1 key and was told he would find the 2nd one first thing the next AM and call me. He never did. I was already back there getting my windows tinted a few days later, so he looked for it then and could not find it. My car had to get re-keyed. The very next day after purchasing I had to fill up my tires with air as they did not check the tire pressure and it was LOW. Weeks later the light above the backseat came out and I had to pop it back in. I also noticed the steering wheel had to be pressed down and clicked into place. I was told I would get a survey in the mail about my experience but never did. If I could do it all over again I would purchase during the DAY. I previously had bought from Toyota and then have a clear checklist of everything to go over in the car and to discuss with me. I left Toyota feeling comfortable and like my car was in perfect condition. I wish Chevrolet had this, and if they do not the sales reps need to stick to it. SERVICE: Booking online is a challenge as it does not let you choose what you want done with your car (oil change, etc.). So I just call. I get a representative immediately and can usually get in the very next day. Oil change takes about 1 hr. The service department is clean. I am greeted immediately and offered a water bottle. Everyone was nice and the checkout process was simple. They even washed my car for me free of charge!!! I take good care of my car so I never have to worry about other problems I just go in for routine maintenance. I give SERVICE 5 STARS and SALES 1 STAR. read more

I had to take my car in for its first maintenance trip, but having bought my car at a dealership 3 hours away, I had to find a closer dealership. There were only a couple of issues... more of a "it would have been nice to know this" than a gripe and now that my "first time there" experience is out of the way, they shouldn't be an issue anymore. Outside of the following things, everything else went absolutely perfect. Everyone was really friendly and the shuttle service was great! Would definitely recommend. 1 - The first is that I scheduled the appointment online and for whatever reason, it wouldn't tell me that this was a covered maintenance trip. I was sure I shouldn't be charged but making the appointment showed me that I was going to be charged in the appointment summary. 2 - When I drove up, there weren't any signs that told me where to go. I had to ask around and ended up asking other customers at first. Either way, there doesn't seem to be a central "check in". 3 - I dropped off my car at 1pm or so. I chose to have the shuttle bring me home but they didn't pick me up to get me back to my car until around 5pm. I wasn't expecting it to take that long and it would have been nice to have an estimate for how long it was going to be. read more

This past weekend we bought a brand new car and it was the absolute best car buying experience I have ever experienced!!! The guy who helped us was Leo in the sales department and he was fantastic he spend all day with us and when the lot didn't have the car I was looking for brought the one I wanted over from another autonation!! I was amazed at their dedication to their customers and ensuring that we got exactly what we wanted!! Then going into finance was a lot easier then I would have ever imagined the people who helped us were just fantastic!! Casey Kingsley, Lisa Kuchta, and Shane Wolfe made an amazing team to insure the best deal I could get!! They worked together and made it happen I couldn't have asked for a better team of people who made my weekend and got me into my dream car!! Thank you all for everything!!! read more

I was able to get rid of my 2012 Kia Optima hybrid that had a lot of miles and was an amazing transaction! They gave me way more for my trade than any other dealership! If you want the best deal and an honest person go see Carlos Rojas! He did an amazing job and took his time with me. I never felt rushed or pushed to do anything I'm not supposed. Finance was also a breeze! I love my new Colorado!! Thank you Carlos! I will be sending all my business to you!! read more

Brought my wife's car in for a check engine light. I was met by Service Advisor, Robert Adams. Robert was friendly and knowledgeable. Issue was quickly resolved and I was done in record time. Thanks Robert!! read more

Sami Sadiq in sales was great to work with. He helped us find the perfect car for our daughter. Sami even helped after the sale when we had a small issue with car and he worked with us to make it right. Thanks Sami! read more

Lisa Vining and finance manager Eleno Aldaz were an amazing help in getting me the perfect car for my needs. I was out of state and they both worked their butts off to get me everything I wanted in a short amount of time! I left happily with a 2018 AWD Chevy Equinox. They were fast, professional, and truly cared about finding me the RIGHT car and not just trying to make a sale. I am hoping to not need to buy a car for a while but when I do need or want another car i will DEFINITELY be going back to find these dedicated people when it is time for an upgrade. I wanted to leave this review so anyone that might be iffy on where to go can know they will be taken care of at this Chevrolet Mesa store! read more

Steve R. and Laurence were very kind and helpful. They origunally didnt think the could work witu me because my credit is bad, but they managed to find a car that could work for me. Lisa in finance was kind as well and broke things down well for me. The process did take a long time, just be prepared to be therebfor a couple hours or more. read more

Don't even waste your time going here to look or buy a car. We bought a car in March and now in December they are trying to say we need to replace a $1,300 dollar part that of course is not covered under our warranty we still obviously have on the car. What a joke. We looked into getting a different car from them, trying to give them a second chance and right their wrong but of course they were not going to help us. We will not be buying another car here ever again. Probably won't ever buy a Chevy again. Save yourself the trip and headache and go somewhere else. read more

If you are a person that values stellar customer service & product knowlege, There are several other options to choose from in the valley . I came in for a Mustang & The salesperson I worked with , was very unprofessional & made it seem like I was under some obligation to buy from them. They went as far as to shame me for my low credit score in a bid to get me to agree to their horrible terms. They also claimed that I could not do better at diff dealership ratewise because of my credit. I would have probably purchased the car if I was treated better by them . Autonation Chevrolet Mesa, do better. read more

So far 2 hours waiting for an oil change when I was the first on the schedule and first to arrive this morning. I was told the techs are scheduled every 30 minutes and are running between vehicles. That's a great way to make mistakes and screw someone's brand new truck or car up. Very poor management going on here. This is the second Autonation I've tried and service seems to be the same across the board. Never buying from them again. read more

Got my new car this past weekend and had great service and left with exactly the car I wanted. Very easy process. I was in and out in a short amount of time. I love my new car! read more

Well i came here off a hunch by reading some reviews, my credit isnt the best so like most people i get the cold feeling of possibly being turned away conpared to a couple other dealerships that I have visited. When I first got out of my car I was approached immediately by a salesman who is very very friendly but I was there to see one specific person who responded to one of my ads. Also by the way I've been in the sales business my whole life electronics mortgage real estate and so on so i felt welcomed. When i met Jerry he was very informative and knowledgeable to me about the vehicle that I wanted to choose and what the incentives that they had I had a 6 speed nissan i needed to trade in because my wrist could not keep up anymore. Not only was I placed in the right vehicle it was the very first new car I've ever had and thank you to Jerry and his staff for naking this goal of mine for getting this new vehicle. Autonation you are a class conpany and also the people you employ i will definitely be referring people here from now on read more

place is a legit scam!!! go there and find out for yourself. every "brand new" vehicle has hundreds even thousands of miles on them already. they have you purchase a vehicle at a low interest rate, then call you 3 days later and tell you that the "real" interest rate is actually wayyyyyy higher!! please go find out for yourself..... so that's why the "brand new" vehicles alllll have ton of miles on them...... cause the customers bring them back a week later after they get scammed!! read more

I have purchased two cars from this dealership last year. The first experience was positive. The second was not. I had to follow up with the finance department at least four times to get my plate credit back from my trade-in, and was finally told to go do it myself. I traded in a Cadillac for a Chevy Volt and the difference between the two dealerships is amazing. Cadillac is very focused on customer service, and this Chevy dealership doesn't seem to care after the sale is complete. read more

Worst service from finance department after returning our used car we purchased! We had to go there multiple times and it took 12 days to get our money back . My advice read all the reviews and stay away! The only positive was the sales man who was very helpful. If I could give zero rating I would. read more

I realize the previous reviews for this dealership have not been good and admittedly things got off to a shaky start, but in the end they took care of me better than I expected. I scheduled a maintenance appointment through the Chevy app, but when I showed up I found out the service person I was assigned had been furloughed. The service department was busy and short handed. I expected to have a long wait, but my truck needed an oil change and I had two recall notices that had to be addressed, so I agreed to stick it out. That's when Danielle stepped in and turned things around. She was understanding of my situation and learning this was my first time here she wanted to make my experience as pleasant as possible. She was courteous and even got my services expedited for me. I was done in less than an hour and a half (about half the time it should have been). Thank you Danielle and AutoNation for getting me taken care of today. Everyone was courteous and attentive to my needs. read more

Turns out this place over charged me when I bought the truck. I received letter from them explaining how they charged me to much tax. It's cool that they own up to being thief's, not cool that they are. Really uncool that they won't fix their mistakes. read more

If you come here I recommend working with Carlos. After my boyfriend and I had gone to a few other dealerships, we were dissatisfied with the salesmen and lack of response. Carlos was able to get him into the vehicle he wanted and was very patient with us during the process. He negotiated with his sales manager multiple times so that we walked away feeling we got the best deal possible on the vehicle. It's hard to find a decent car salesmen anymore and Carlos was great to work with. Thanks again! read more

if you want to buy a brand new car that will break down and have to be towed to the dealership and then have the dealership NOT OFFER ANY SORT OF HELP TO GET WNOTHET CAR then believe me this is the place you want to go. bought a brand new 2021 suburban last year for the engine to crap out and now be without a car till the dealership can get around to it. the absolute WORSF experience EVER. read more

Mickey Woodard was a refreshing change to the sales approach. I usually dislike the process of being on a car lot, but he helped my decision to go higher in price than I came here wanting to spend and with confidence that I was making the right choice. Thanks! read more

Leo. The bomb !!!! Great person. Nice and patient. He explained every pro and con. For a first time buyer person. This is your place. Ask for Leo. read more

Great Service the third time around buying a Car from here. Matt and Carlos were great and listened to what I was looking for. Thank you for a great shopping experience!!! read more

Worst buying experience ever. Jake (Internet Manager) shouldn't be in Sales. Don't come here if your looking for customer service. I walked away from a deal just because of the piss poor service, it would have been my 11th Chevy purchase. There favorite saying is "When can you be here", they just want your $. Based on there poor rating I should have checked Yelp first. What a waste of time. read more