Tears of joy, as I was leaving AutoNation at superstition Springs in Mesa! I never thought my dream car could be possible but here I am. My kind, professional and attentive sales person, Pierce and the amazing finance team made it all happen for me! God bless you all and continue the exceptional work! read more

Picked up a certified used car 10 days ago. As I was driving it back to my hometown it became obvious that the vehicle has transmission problems. Auto Nation said its 100% covered just take it near nearby Chevrolet dealership which I did. The dealership confirmed the transmission needed fixed. Six days later and my 100% covered vehicle still hasn't authorized the Chevy dealership to fix it. Do yourself a favor and shop at a more reputable dealership. read more

Jessica and Travis were both great, very friendly and no aggressive sales tactics. Being in sales, I really appreciate it because this is how I treat my customers. No persuading, respected all my thoughts, and was straight forward. You have to push some in sales, but they did it professionally and respectfully. A+ to them. Unfortunately they're an AutoNation dealer which means the prices are what they are. Nothing was the price point I wanted, but that's what you get when shopping for used Honda Accords. This was definitely one of the better experiences I've had over the past 2 weeks of checking out cars. read more

Just got a new truck here and didn't feel pressured or stressed by the process. Both of the men who helped me buy my car were very friendly and responsive and easy to work with read more

These guys don't deserve the 2 stars some people gave them. I bought and paid for a brand new corvette 2 months ago and and still don't have a title. These guys take your money and once you're out the door they don't know you and couldn't care less about you. Just shameful read more

0 stars. They don't provide items promised after the sale. 2 weeks after we bought the car we ended up having to pay $600 out of pocket for a new key fob because the car wouldn't start with the crappy valet key originally gave us. 2 key fobs were one of the items promised. The Car was bought in the beginning of December and to this day they still haven't reimbursed for the key we paid for and they haven't provided the second set of keys. Jack and Juan are the worst for service. read more

Their finance department is shady. Their GM is too good to come speak to you as a customer. They tried to get me to sign a new contract after I had the car for 2 weeks. In the new contract they told me they were able to get me a lower monthly payment. So I assumed they got me a lower interest rate. No they didn't. So I was confused. The finance guy explained that the bank didn't approve the $35,000 loan they were asking for. But they approved $30k. So the finance guy told me they were selling me the car for the amount the bank approved. So they were giving me a $5k discount. Wow. I was excited but also cautious. Well after looking at the papers for a few more minutes I discovered they removed all the warranties I signed up for except one and that's how they were lowering the price. This was not disclosed to me at all. I guess they figured once I sign I can't fight them if I come back to use one of the warranties they took away without telling me. I don't sign contracts with shady people. So I asked for my down payment back and they can take their car. They didn't want to. It's only when I mentioned calling my lawyer that they finally listened to me. These people wasted so much of my time. I made a video about my experience and tag this place. That's how serious and frustrated I am. Leo the sales guy was awesome though. Update - I went on BBB -Better Business Bureau to write a complaint and found this place is NOT BBB Accredited and has an F rating on there. I didn't know this when I went there but now you know. read more

Two hours to get an oil change and tire rotation?? Even with an appointment? No thanks. Also felt like we got over-charged. Service department waiting area was not very clean and staff are not exactly the most welcoming. Makes me appreciate my experiences at Horne Kia much more! read more

Service Department at AutoNation worst ever encountered. Called for appointment to change out thermostat on Silverado Truck. Appointment not available for a week. Waited a week and took it to AutoNation. Was told it would be 2-3 more days. It was another week in the garage at AutoNation! Two weeks for a simple thermostat replacement. AutoNation should have said 2 weeks up front and I would have found another repair shop. Will definately be looking for another repair shop to do any future service work. Larry G read more

All I can say is "Buyer Beware" with this dealership. MAKE SURE you have 100% secured financing for your new vehicle before they let you drive it off the lot. They participate in spot financing, which, though apparently a common practice among dealerships, is widely considered a predatory lending practice. read more

Kudos once again to my Chevrolet Dealer Service Center of choice. After returning to the Valley of the Sun after our summer hibernation I found my two vehicles (2013 Malibu, & 2019 GS Corvette) inoperable. The Malibu had a defective battery cable connector and after a call to Donnie Murphy, we had it delivered by wrecker and scheduled. Then on Saturday, Nov 11th, after showing the Corvette at a local car show it would not start. Since it was Saturday afternoon, and couldn't be repaired right then, Donnie's office mate, Mike, personally made sure it was stored securely and I was allowed to remove my personal items. He also made an attempt to locate the problem to get me back on my way, but the battery didn't cooperate. The AutoNation service staff in Mesa, particularly these two, are always very understanding, and helpful. read more

Service dept has moved to a call center approach and has scheduling "an appointment " is now a joke. I have an appt but service dept is 3-4 days behind and will hold my truck for a total of 5 days to repair a window motor. This same problem has happened to me several times with Autonation since service moved to a call center. Chevrolet please take notice of this!!! read more

Ended up not buying a used car here, but the salesperson did a good job during the entire process. I would come back here again if there is a car on the lot that fits my needs. Overall market is still too expensive for used cars, so not sure I can blame the dealership, but some of the recent used cars are off the chart. read more

I was told I was buying a 4x4 with 4low but end up getting a truck with only 4high and terrain mode, which does nothing for assistance in deep sand, snow, mud, etc. I have had to contact them multiple times when I was told they'd call me back ASAP. $50K for a truck that doesn't have what I wanted and was TOLD. read more

Horrible experience. Zero stars. Trying to get Warranty Issue serviced, to get reimbursed for towing charge & rental car cost. On 1/26/25 my 24 Chevy Trax, bought 5 months prior died on the Freeway. Loud clunking noise, vehicle jerked, oil leaking out rapidly, engine smoking. I had NO idea at the time what had happened, found out on 2/4/25 that a "rod blew threw the engine block". We called our towing service, had vehicle towed to closest Chevy dealer, AutoNation Chevy Service Center. As a Sunday, closed, so we left our keys with dealership desk. Monday, 1/27/25, someone called to ask us about vehicle. Asked if we had run over or hit something. I told them I honestly didn't think so, I was just driving down the freeway when this happened. They told me they having my vehicle towed to AutoNation Collision to be repaired. I had never even heard of AN Collision. I didn't know why AN Service Center wasn't repairing, however, I assumed they knew what they were doing. 2/4/25, spoke with AN Collision, they informed me that it was quite obviously NOT an issue of something being ran over or hit by the vehicle, that in fact the engine rod had blown through engine, this was obviously a warranty issue a& vehicle needs to be towed back to AN Service Center. Two days later, 2/6/25, we finally heard from Service Center. We were provided with GM Customer Care phone number so we could get warranty claim started. Called CGM CC, they provided GM Roadside Assist phone number for us to set up towing vehicle back to Service Center. GM CC told me that a rental car would be provided as was a warranty issue. We had already been covering a rental car since 1/27/25. Have to be able to get back and forth to work. Vehicle towed to Service Center on 2/6/25. On Monday, 2/10/25, I receive a text and call from Service Center asking me, "Have you by any chance did your first oil change." Insinuating that perhaps a faulty oil change caused engine failure? No, I had not had the oil changed, not due for another 1,500 miles. We asked that day, 2/10/25 about the rental car service being set up as we were paying for ourselves. Finally, on 2/11/25, after 3:00pm, we received a call back, voicemail left, stating, "you possibly need a rental car". REALLY? So yes, they finally got us a rental car. Fast Forward, my vehicle is ready for pick up on 3/3/25. However, before I can pick up, I must pay for the towing of vehicle from Service Center to Collision Center on 1/27/25. $287.00 later I have my vehicle. We ask my Service representative about getting reimbursed for rental car. He had me email my receipt from Enterprise & stated to me, "the rental should be reimburse from the time it arrived here and let here they wont reimburse for the time it was at the collision center unfortunately." So, from 2/6/25 to 2/11/25? Well now they say they won't reimburse any of rental car fees. Mike, a manager, said he would not cover, "when you put yourself into a rental car". He said that it was not determined to be a warranty issue before they provided rental car. Wow, so if someone at the service center had taken the time on 1/27/25 to even look under the vehicle they would have seen the huge hole in the bottom of the engine. Then they wouldn't have sent this to the Collision Center. If they had even looked at the vehicle sooner than 2/10/25, like when it arrived on 2/6 or any day in between, it would have been determined it was a warranty issue sooner. So, we are stuck with the rental car bill & the towing bill. Remember we covered vehicle being towed from freeway to Service Center and GM Roadside covered it being towed from Collision center to Service Center. But I had to pay the towing bill for it to be moved from Service Center to Collision Center. Crazy. Just want my $485 reimbursed. read more

Autonation Chevolet Mesa.....are not trust worthy NOR do they respect their customers. NOW Nov 14th and AND NO CHECK FOR THE CAR!! I sold my late Aunt 's Subaru Forester to AutoNation Chevrolet Mesa AZ delivering all documents and keys on November 1st and now on November 14th I still have not received payment for the car!! AutoNation Chevrolet Mesa AZ is happy to get your car but has ZERO urgency to get payment to you. They love to bad mouth the other car sellers and act as if they are the honest car brokers. Brett Marr, the manager, even told me if the check doesn't arrive in another 4 or 5 days let him know and they would start the process over again!! This disastrous process he wants me to go through ---again??!! I spoke with the General Manager.. who affirms that the 'check is in the mail. I received better offers from both CarMax and Carvana but thought by dealing with a local Mesa car dealer it would be an easier process so accepting less would be worth it. Don't make this huge mistake I made. I found out CarMax will pay you on the spot. AutoNation Chevrolet Mesa AZ cannot be trusted. read more

This has to be the worst experience at a dealership ever. The service manager was rude told me he didn't care if I picked up my truck and took it elsewhere he was not going to pay for rental car on a warranty issue for a truck I bought from them. (have had this covered at this location and others in the past, this is 6th time in shop in 1 year) When I picked up truck today I spoke to him directly and said this was the worst experience ever and would not be back. He just looked at me said oh well that's your choice. Do not go to this location. Still waiting for a call back from GM. Will update review. read more

My pregnant wife and I came in to sell one of our 2 cars before we moved back across the country to Illinois and we're given an offer over 12k for our 2016 Chevy Malibu. We were told it was one of the top selling used cars. A few days later my wife and mother in law returned to accept the offer which we were told explicitly would still stand. When they arrived, the dealership reduced the offer by over 3k just a couple days before we were to leave. They would not work with us, and proceeded to make us pay the remaining 700 on our loan to be able to sell the car, instead of honoring they're own offer or even working with us to just cover the loan on the car. On top of this they have not met the payment period for the payout to the lender, and have continued to be uncooperative. We have since had to pay another $320 while they do nothing. This location in superstition springs has has scammed us out of over 4K in total and showed no remorse towards our situation in having to move across the country or my 6 months pregnant wife. I do not write reviews for anything, but the lack of moral standing from this location is unreal. Will strongly advise against using this location to all family and friends still in the Mesa, Az area. If you hate anyone, send them here. read more

Do NOT go here! Brought my 2020 Silverado RST in here yesterday for an oil change with an appointment scheduled a week in advance for 1pm. I didn't leave until 4:05, not to mention I was a few minutes early. Because I live 11 miles away and their shuttle only goes 10 miles away I was stuck in the waiting area the whole time bored out of my mind. No vehicles on the showroom to look at and it was hot outside so I didn't want to go out there. After getting the vehicle back of course the mirrors, seat and radio were all adjusted differently which is annoying but oh well. I noticed there was also 10 miles added to the odometer... a safety check drive should add less than 5 miles so that was odd but oh well. Here's the real bad stuff... On my way home from work that same evening my CEL popped up and was blinking. This indicates an engine misfire. I ran the CEL code to receive code P0300 indicating multiple cylinder misfires as I figured. This is usually do to faulty spark plugs which should never be bad at only 16,100 miles. I adamantly declined the extra services they offered me being an inspection, fluid top off, tire rotation, filter change etc and part of me believes they tampered with the spark plugs to bring me back to spend more money. If I can prove this is the case my attorney will be contacting this dealership and they won't like the outcome. Now on to another HUGE issue. They ran my truck through their car wash without asking. Doesn't sound too bad at first right? Well they use a "soft cloth" wash that also has one of those spinning brushes in it. In the 1.5 years I've owned this vehicle it's only been hand washed by myself as I am a auto detailing business owner which was clearly advertised on the vehicle. My truck now has swirls in the paint and micro scratches in the trim. This is going to cost me an entire day of work to fix which I feel like billing them for. If they don't reach out with a solution to either of my problems Autonation Chevrolet will have their name blasted throughout the whole car community in AZ, an invoice for roughly $1500 and a potential law suit after I can inspect the spark plugs. Get better, Autonation because the way you're conducting business is completely unethical. No wonder you have such a horrible dating even though it should be worse. read more

BUYER BEWARE!!!!! Do not give them your business as they cannot stand behind their products. It takes 4 weeks to get a 6 month old car in for engine problems for the second time plus additional days for parts and installation. Thanks AutoNation for adding to the decay of American companies!!!!!! Oh, how would you like me to get to work to pay for your piece of shit car?????? read more

THIS COMPANY IS HORRIBLE STAY AWAY received Recall notice letter from AutoNation Chevrolet. The recall notice n232404980 is related to a defective airbag inflator that may cause metal fragments to pass through the airbag into the interior which may result in injury or death When I called as instructed the associate told me to ignore the important letter they sent as THERE IS CURRENTLY NO REMEDY Posting this review as a warning to others read more

Well now you know why they have a 2 star rating. I visited the dealership yesterday to ask a question about the infotainment system in my new Silverado truck. When the salesperson approached me and I said I had a question about the calling features he asked me if I had bought the truck there. After telling him no he replied that I should go back to the dealership I bought it from. He then went on to say he just sells the cars and doesn't know anything about how they function. Talk about well trained. Then I went to the service department and the service advisor did not know the solution either. He was polite and wanted to help, he just did not know. I called the Chevrolet technical support line today and they were able to come up with the solution to my question. Although I have used the service department for several of my cars in the past I will no longer use them as it appears incompetence runs through the entire dealership. Good luck if you choose to use them but there are Superior Chevrolet dealerships in the area. read more

I've been trying to schedule an appointment for recall service for a week. After leaving messages with "the next available service advisor" I left a message for the service manager. Nobody returned my call. Not only have they lost my business for service, they won't get it for our upcoming new vehicle purchase. read more

Don't waste your time with the automation Gilbert. I bought my truck there, and it was great. The service department is a joke and can't figure it out. They never get back to you on a realistic timeline and cost me more money in vehicle repairs than needed. I went in for a routine oil change and asked to check my breaks. I told them they were OK. I went on a road trip with a camper to find out my pads were rubbing metal on metal and damaged my rotors. This is just one example, but I have more. I decided to go to Autonation mesa way better service and faster repair. They are way more knowledgeable and helpful. read more

Went in on saturday 9/16 because my truck failed on over the air updating. The younger Hispanic service advisor was really rude and condescending. Looked un professional and made us stand next to his office and wait for almost 30min before he would say anything to us. (He was not busy) Said they do not give loaners out on saturdays which is bs. Said his managers name was shane. Thinking shane should fix the no loaners on saturdays because that's not very customer oriented. Advisor pretty much said to F off so that's what we did. read more

Always have great communication and service from Mike in lane 2. Customer service at some shops had gone to crap. It's nice to find a dealership that puts the customers needs and concerns first read more

AutoNation Chevrolet Mesa - Car Dealers Near Me - Mesa, Arizona

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Do yourself a favor and take a good look at the common theme of all the negative reviews. Avoid this place at all costs. Here's my story. AutoNation Chevrolet is not a company of ethical practice. My husband and I purchased two vehicles last summer, and after having such a great experience with Tony we decided to refer my parents. We were promised a referral bonus and have patiently been waiting.. however, I have followed up on it many times (via text with the salesman and phone call attempts to the sales dept), but never receiving any follow up or resolution. Finally, last week while my husband and I were getting both our vehicles serviced we decided to stop by to check in again about the referral and the manager said he'd get back to me.... We waited a whole week and hadn't heard anything. No call, text, email, nothing. I attempted to call the business Wednesday 2/21 to check in for an update around 1800 and after battling with their horrible automated system and no one picking up the phone - the gentleman I finally was able to get to on the sales line was rude, unhelpful and actually hung up on me and continued to block the calls after that. I decided at that point to just cut my losses, and never refer anyone here anymore and to never return myself. To top it off, Let's not forget to mention that the service department also LOST my husbands truck last summer. Literally. We had dropped it off for a bumper replacement, and they lost it. It was impossible to reach anybody, nobody had any idea what was going on.. and It took them DAYS to get someone to find our truck. DAYS. We honestly Should've learned our lesson there. 10/10 would not recommend. We have given them shot after shot and clearly they are not a trustworthy business. UPDATE: after leaving my google review I received 3 calls + very passive aggressive voicemail on 2/22 from a Juan, the sales manager. I have saved the inappropriate voicemail and will be escalating this. Such a shame considering we thoroughly enjoyed our experience with the gentlemen that sold us our vehicles. It makes sense that he is also no longer with this company. Do better AutoNation. At this point it truly has nothing to do with the small amount of referral money. Treating your customers poorly because we expect you to hold yourselves to a fair standard does not encourage me to participate if your referral program. As a long generational family of solely Chevrolet owners we will never be returning to any autonation read more

I had the truck towed in for failure to start On June 22nd. The check engine light was on and nothing else. They said the batteries were dead and replaced them. When I picked it up the ABS, BRAKE, and StabiliTrac light was on. I returned it the next day but they said they couldn't get to it right away. I was going to Colorado on June 25th so we agreed I would bring it back in on July 6th. I picked it up on Friday the 9th and before i even got out of your parking lot the same lights were still on. I returned it on Tuesday the 14th and picked it up that same evening. Now i am getting warning light for the same problems again. I am now scheduled to bring it in again for the fifth time on the 21st. Another related issue, when I dropped it off on the 6th, I told Mike that i didn't have much money and would replace the DPF myself. I told him I could by genuine GM parts for $1800. He said he could get it for the same price so I let him replace the filter. When I picked up the truck I saw I was charged $2600 for the DPF. that's $800 dollars for parts and more for labor I could have saved had he been honest with me. I am extremely disappointed in Autonation Chevrolet and unless something is done to rectify this situation I cannot recommend your services. read more

Went on tue to get batteries for my key fobfor my vet. Parts say go to service service says go to parts. Went to sales they didn't do anything. To me worthless dealer. But wait if you buy a 60.000 dollar car you're good. read more

Zero stars. Hell. No. First of all, the shopping experience with chevy stinks. The search inventory function is the worst I have ever seen, clearly to make you frustrated and just go to the dealership. But we finally after long time looking, ordered a truck. Forced to do the dance, play the salesman game, waste a sunday at the dealership--put deposit down. Asked ALL WEEK where the truck was since we are leaving town tomorrow and wanted it. No answer. Finally after bugging twice today they call. And say oops guess someone sold it last night. Say what? My deposit held, 14 day wait and you sold it --to whom? a higher bidder? Someone who doesnt have a cash incentive? Feels like a scam. Totally fishy ...Sorry. And super disappointing....and all they offered was my money back? Horrible. read more

Zero stars is what I'd like to leave. These guys are deceitful and have no moral compass. I am trying to buy a truck as I just bought a house in AZ. I found one, received quotes and set an appt. to pay and pick up the truck. They were super attentive that evening. I communicated with (3) different associates the evening of Oct. 7 (within 2 hours) - Anthony Grimsley, Brett Marrs and Thomas Gifford. To make the transaction go smoothly, I prequalified the next day with one of my financial intuitions (821 credit score); I had my loan lined up. I called Tony to let him know and confirmed our meeting. I get a call from Tony the next evening saying he can't find my truck. He couldn't find it because it was out getting a spray in bed liner. He said it had been sold on Oct. 2 to a Fleet Service. I asked about another truck. Would they honor the quote for me? NOPE. I have filed a Consumer Fraud Complaint with the AZ AGO office. Someone needs to set these guys straight when it comes to right and wrong. read more

We were very hesitant to work with AutoNation again - due to Gilbert, but we needed a larger car, and they had a good deal on a Diesel Tahoe - we were assured their SERVICE DEPARTMENT was good, and if the car had any issues - it would be handled quickly and efficiently - even bragged about listing their service managers cell phone - however its been not even 6 weeks and the check engine light is one, AND the diesel is not going (meaning its not accelerating, whats super annoying is this is a known issue they had supposedly fixed before selling because there is a RECALL - pretty sure this is illegal, but I digress) - We call them, they say they cant get us in until December 4th - 10 days from now, and wont provide a rental or any other form of transportation. If we get it towed, then they can see it sooner (please help me make it make sense, it doesn't make any sense) - but they wont pay for a tow either. This is a classic bait and switch situation, and exactly why our last 2 cars purchased for our kids went through carvana (free shoutout) - really tired of poor customer service and blatant lies. It gets old. Try to not live up to the car dealership stereotype - don't embrace it. read more

One of the best experiences I've had buying a car/ looking at cars. Finally found a great truck (new Chevy Colorado) and when I showed up, without hesitation, I had a salesman introduce himself with kindness to assist me with anything I needed. I bought that truck the save day, due to the hospitality and evenness price for the vehicle. I highly recommend coming here and at least talking with the staff about anything ! read more

This is a follow up review. About Dec 2nd. 2020 I gave this business's service department a one-star rating due to taking over two hours to do what should have been, at most, a 20-minute oil change. I had a 7:00 am appointment, was there at 6:40. I was the first one in the door AND the first oil change of the day. (20/30 Minutes). On Dec. 20 I received a response from the general manager stating that he would like me to call him to discuss the matter. #1- why should I have to call him, he doesn't know how to make an outcall? #2- What is there to discuss? His service department takes over two hours to do an oil change, which means that the oil change guys do only 3 oil changes per day figuring in a lunch break? = NOT VERY MOTIVATED OR EFFICIENT EMPLOYEES. #3- Again, what is there to discuss? In reading prior reviews I see there are many dissatisfied customers with the same issue, which means that THEY'VE HAD YEARS TO RESOLVE THE ISSUE but haven't, which means they don't care. This is the second (and last) time that they've considerably longer than necessary for a service-related issue. Actually, it was the first time because I took my newly purchased car in to have them look at an acceleration hesitation issue. I kept watching and my car was never moved from where the service guy moved it to from the service bay. I also had put a piece of tape on the hood where it would have come off or broken if the hood was opened. It wasn't off or broken. I was simply told after waiting 2 1/2 hours that there was nothing wrong with the car, they all do that I was told. They did a fair job when selling me the car, although much longer than necessary, four hours in the showroom and next day pick up, but, I like the car. Bottom line = Don't go there to buy or for service. read more

Had appt for 1:00 pm Monday today. Arrived early told it would be a max of one an half hours it's now 2:42 still no truck it's an oil change if been in automotive trade for 39 years. Your service does not do well with customer service. Hopefully someone will read and maybe follow up on it Roy Crouch read more

This review has been a long time in the making so buckle up dear reader. I would like to preface this review by stating that I am so, so sad I couldn't give AutoNation a full five stars as I feel that, in many ways, they deserved it if not for a few dropped balls that I feel need to also be reflected in this review. I was one of many people at the beginning of the new year who were looking to take advantage of the new Electric Vehicle (EV) tax credits in the Inflation Reduction Act passed by Congress last year. As a result I found myself scrambling to buy a new EV with a strict time window of between January of 2023 and March of 2023. I had my heart set on the 2023 Chevrolet Bolt as it was, hands down, the best deal for an EV on the market and with the new tax credit it was an absolute steal. So did everyone else it would seem, however, as I would soon learn. Long story short - there were no Bolts on dealer lots and Chevrolet's production queue was backed up so long that I likely would not have received my order well within the strict time window I needed to receive it in. Every time I found a dealer with a Bolt on the lot they wanted to charge me +$5,000 over MSRP for it as a "market adjustment fee" along with other bullshit "value adds" (I am looking at you, Chapman Chevrolet). Then came Shane Wolfe of AutoNation Chevrolet, Mesa. After spending all of December and much of January searching I finally stumbled into an email conversation with someone at AutoNation Chevrolet, Mesa who put me into contact with Shane, their General Manager. Shane invited me in to talk to me about options and, within a couple hours of sitting down with him, my name was on an order that was just entering production which another customer had backed out on. Shane was exceptionally kind, friendly, and patient as he walked me through various options available to me in an attempt to assure I got the Bolt I wanted within the time frame I needed it. Most importantly, he promised to sell me the Bolt at MSRP. The order came with one standard value add of $500 for Window Tint but Shane even offered to remove it for me if I wanted. I decided to eat the $500 as I didn't mind having my windows tinted and, frankly, I was (and still am) just extremely grateful to have secured a vehicle at MSRP. Approximately a month later and I was driving off the lot with my new Chevrolet Bolt. For the most part I could not be happier and I am still extremely grateful to Shane for all of his help in securing me an order at MSRP when everyone else was charging insane "market adjustment fees" and mandatory value adds. Where I began to run into issues was with during and after sales support. Immediately during the sales process the Finance team was the first hurdle I came up against. They simply do not accept "no" for an answer. I get that this is the way many sales reps are trained and that this is a common situation at many dealerships but when it feels like I am being denied the ability to sign because I don't want to tack on some $2,000 protection plan it's simply not a great experience. I ended up walking out with some $1.5k protection plan I didn't want simply so I could sign and be done with it. The other major issues I ran into all involved their "after sale" support. My experience with AutoNation's after sale support was abysmal. After inspecting my vehicle I noticed that the windows did not appear to be tinted even though I had accepted and paid for the previously mentioned $500 tint that AutoNation added by default to the order. When I brought this up with my sales rep they told me that they would contact someone to check the window tint for me and that they would call me back when that person was available. Weeks went by and they never called me back. I tried contacting my sales rep numerous times after that and I received no response. Finally I drove into AutoNation to inquire about my window tint and had an appointment scheduled to have the work done. Then, one week prior to my temp plates expiring, I contacted AutoNation again to inquire as to why I hadn't received my new plates yet and why the Arizona MVD had no record of plates being ordered for my vehicle. Once again I was told someone would call me back and once again no one did. Finally someone sent the registration to the MVD but there was no way my plates were going to arrive before the temps expired so the MVD had to issue me new temps while we wait for my plates. All in all I am extremely grateful to AutoNation (and particularly Shane) for connecting me with this order. My experience would have been perfect had it not been for the abysmal during and after sales experience. read more

Wrote review on 2 week time period to replace a thermostat on Chevy Silverado on 2-21-24. Response from AutoNation was for me to to call the manager. I called on 2-28 and left detailed message at the number AutoNation provided. Still waiting for response. Even customer service phone call take weeks to return. Amazing! read more

Trust the poor reviews! There's a reason why there are so many. Customer service here is the WORST. Went in today after being hounded saying my key had a recall (when they didn't even give me the right key to begin with), only to waste my time telling me they couldn't prove I purchased my vehicle there (AKA didn't want to perform a free service unless something was in it for them). Then Mike F. tells me there were actually TWO recalls since owning the car (only was ever made aware of one) and made up some mumbo jumbo about not having to provide a new key for me because of codes they showed me on their computer... like I would be able to decipher their internal codes and what they ACTUALLY meant?! Then he calls me later stating he needed the mileage on my car in order for them to stop hounding me... how is that relevant exactly? The day I bought my car here was a nightmare as well. 5+ hours, salesman said my car could play my music via Bluetooth (that was a lie), I tried calling countless times to get my stereo fixed only to be put on hold, no call back after leaving messages, and attitude from every rep there. PS- ladies should not be treated as if they know nothing about cars. This is exactly why I don't go to these places alone as a female. They try to take advantage, walk all over you, and feed you a bunch of BS. Zero respect, zero professionalism, and zero stars. read more

Went in to purchase a used car on a Thursday and asked if it had been inspected and the guy helping me said yes and you could take it home today... and he forgot to mention the car wasn't even at the location I was at like it was advertised... and after that they low balled me for my trade in... then after that he went and ran so numbers and wasted an hour of my time cause it was all incorrect and I guess he just mis understood me... after that I leave walk to my car then I hear someone yelling "hey, hey" just as I'm about to get in to my car a manage started haggling me and I told him everything that happened... next day me and a buddy go to the same location and they told me they'd have the car delivered for me to look at and test drive around noon... 5pm roles around and I call the guy and ask what's the word and he said he can't get the car and someone else is test driving it at the other location and he offered to take us to where it was at and we sat there for hours waiting to see if this other guy was gonna buy it and I was told I could test drive it if he didn't buy it... 8pm now me and my buddy couldn't even test drive it cause it hadn't even been inspected yet... they me it'll be ready for a test drive on Monday.... Dude picks up the car after he said it had gotten all the work done from inspection at the other location and on his way back he said the gas gauge was broken and that the location he picked it up from didn't do any of the work... he says he'll give me a call when it's all ready... Friday the next week I was able to go in and drive it and the detailers dumped a bucket of armor all over the engine bay causing really bad belt squealing...this next thing is the part that cause me to make this whole review... I just found out that if the finance guy ties product to interest (ex: he offered lower interest and payment if I bought the add on packages like maintenance for a year and stuff like that) which he did do and it's illegal I didn't know about it till now but I'd avoid this place like the plague.... They lie and scam and call themselves "elite" salesmen read more

I called and inquired on the internet about a car I am a guaranteed sale was just trying to gain and pricing and information! All I got was the run around and rudeness!!! read more