Definitely recommend Ford dealership yet my first time buying 2 different cars with same dealership. Very easy & smooth transactions, will do come back for the third!! read more

AutoNation Ford Tustin - Car Dealers Near Me - Tustin, California

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Great staff! Gustavo and William gave great service. It was quick and friendly. Also the hospitality made me feel welcomed. I will continue to come back to this location for all my service read more

Scam!! My 2015 ford fusion door latch broke. It was covered under my warranty. I was looking directly where it said I was covered when the gentleman explained it was expired. I asked him where it said that and he couldn't show me. I called ford Theodore Robinson they told me bring it in and we will take care of it along with two other warranty's I needed to fix. They fixed it the next day. Ford auto nation tried to tell me they couldn't and it would be 1400 to fix. Absolutely ridiculous. Will never come here again and will definitely be taking by business to Theodore Robinson Ford in Costa Mesa read more

worst service I ever got is what I would have said if they even offered to actually help me. Had an appointment and the person I was suppose to meet left already..... Guy in the lobby told me to go by the truck I wanted to see and they would send someone. Was passed by employees 6 times in 30minutes while standing by the truck with my family. Was never spoken to with every pass. Enough was enough and I left. read more

Unfortunately I had a very bad experience at this dealership. I was charged incorrectly for a oil change & was recommended for a repair that wasn't needed immediately but missed a critical repair. I had my car fixed elsewhere. I have been a loyal customer for many years. I will not return to this dealership service department. The dealership did reach out a week later offering an apology. Customers need to be the priority at this dealership service department. I think some training is needed. Best of luck. read more

Avoid this business like the plague! These unscrupulous people sold my learning disabled son a used car worth at most $10,000 for $14,000 with an interest rate over 27% and a 2 year limited mileage warranty for this 85,000 mile car for $4000 (he thought it was free) - that broke down within 3 days. At the end of the 5 year+ contract the finance charge was over $20,000!! (more than double the value on this worn out car). Imagine having to pay daily interest on a car that won't be fixed for 3 months! Shame on them for selling a contract totaling $40,000 to someone who can't understand what they did to him! Buyer beware. Go elsewhere for your used cars, folks!! read more

Funny to see comments that were experiences similar to ours. They bait & switch here, meaning you see a car online & wait all damn day to fill out paperwork & have it get pushed to finance, run your credit - only to find out the car you "reserved" under AutoNations stupid policy they don't even acknowledge apparently is no longer available to purchase without any further explanation. But no worries! They'll show you vehicles you more than likely already saw online while shopping around which is how you wound up here in the first place, they'll be more expensive with options & colors you don't want! Yay!! The salesman we dealt with was very nice but the sales manager or whatever he is that's being named in other reviews I don't know how they stomach to keep him, he's a real prick to other associates & customers, he doesn't even try to hide it. I'll never purchase anything from an AutoNation dealership just out of principle of our experience at this particular dealership & I'm glad I didn't. Found a better deal on a better car elsewhere & this place never saw a dime of my money! Win! read more

This is a review on the buying process, not service. After the worst experience I've ever had at another Ford dealer in HB, my guard and skepticism was up since it left me with a horrible taste in my mouth and a real distrust towards dealers and car salespeople. Sean Sunay, Internet Sales Manager, was exceptional in the entire process, from ordering my Ford Maverick, all the way to delivery and negotiations. Everything was properly disclosed, pricing was at MSRP(a win in this current market) with zero dealer added accessories, and I was also financed at a great rate through Ford Credit. They will not try to convolute the negotiation process with the stupid 4 square tactic, they're pretty straight forward in the F&I office (albeit a little pushy on trying to sell me extra things, but the F&I person is just trying to do their job), and generally left me with a great impression. If I can experience this process all over again when I buy my next vehicle, I will turn to Sean because he's won me over as a repeat customer. read more

AutoNation Ford Tustin - 2022 Ford Maverick XL, ordered on 8/14/21, took delivery on 4/22/22. Thanks Sean! - Car Dealers Near Me - Tustin, California

From Great to Ughh... in a flash Purchased a ford fusion at this dealership. This place is getting a two star because the salesman and the sales experience was actually easy and simple. But after the paperwork was signed it was all downhill. I bought the plug-in hybrid fusion so to enroll it into the California C.A.R.B program. In order to do that, you need permanent license plates. A few months have gone by and I still haven't received my plates. I Reached out to the DMV, they checked the Vin and told me that no paperwork has been initiated by the dealership. So I give Autonation Ford of Tustin a call and tell them the situation. They tell me they will have "someone call me back." No one calls me back that day. I call the following day and get the same response that "someone will call me back" and again I get the same result no call. I wait a week and reach out again. This time the person I speak with on the phone tells me "the Finance manager is right in front of him" and "Guarantees I will get a call back within 10 mins." Not only do I not get a call back in 10 mins but I do not get a call back that day or even that week. After getting the run around for weeks by the dealership, I give Autonation corporate a call. Corporate tells me that "They are on the case" and I will receive a phone call shortly. well surprise, surprise no call from corporate or the dealership. Its a shame the company I work for has Autonation as one of our preferred vendors. On the Brightside At least I enjoyed the hours of smooth sounds of their call waiting music. They should turn it into a radio station. read more

Chris was awesome, he wasn't letting us leave without getting the Bronco we have always wanted. Peter, we appreciate you as well, but Chris you are awesome! Thank you read more

AutoNation Ford Tustin - Our new Bronco Thank you Chris - Car Dealers Near Me - Tustin, California

Took my car in for service that I added to my financing. Received the best service that I can remember. "High Five" to Donavin and team. Thanks again. read more

HORRIBLE experience!!! Where do I(we) start? This has been the first time I have ever written a review, good or bad. I don't believe in calling out peoples names because I think this was more of a group effort between dealership management and finance dept. My son found a used truck (GMC Sierra) that he wanted for his new family back in May of 2024. The salesman showed it to him while while his family was with him. During the test drive and looking over the truck. The one key fob was not working very well, it wouldn't lock or unlock very well. I believe that said it is probably a key fob battery. He asked if there was a second key fob and they said NO. They worked out the deal and went to the finance dept. I have always insisted that my kids purchase an extended warranty with any used vehicle they would want, even if there is still a factory warranty. After signing and about to drive away. The salesman just happened to find a second key fob that did NOT work at all, we even changed the battery ourselves to see if it would work. It did not work even with new battery. Since he(we) had purchased the "Key Protection" they told him to wait about a month to submit a claim to get the key fixed. This should have been my first clue of "WHAT"? Why are you suggesting us to get keys fixed on a $30k truck that my son is buying. We waited and this is when the nightmare began. One AutoNation not talking to another AutoNation. We had gone to a dealership that was closer to us. Back and forth so many times with calls and emails. They even tried to say we already had a second working key fob. I had to explain to them MANY MANY times that the original key did not work very well at all and the second fob NEVER worked in the first place. WE even changed the battery ourselves. We were so fed up with AutoNation, we went to our local Chevy dealer and asked them what would it cost for extended warranty for his GMC truck. Almost $2000 cheaper. This was a no brainer. This is where it even got more interesting and challenging. Tried everything to communicate with the Finance Guy and his Manager. We wanted to cancel the warranty. Even went as far as, I will be there in person on a certain day to sign anything they want to cancel the warranty. Thank god I had a email paper trail when I first requested to cancel the warranty in July of 2024. I even had to send an email and call AutoNation corporate themselves to see if they can do anything to help us. This must have worked, someone finally responded to my requests and called me. Why did it go this far, for BIG boss calling them. I was finally able to fill out the proper paperwork to cancel the extended warranty. They said it would take 4-6 weeks for refund checks to arrive. I thought I was finally done or at least heading on the right path. The frustration did not stop here. Email after email to get updates on refund and to make sure they had the correct cancellation date or correct amount of refund. Crickets, nothing from the new finance guy that was supposed to be the other guys manager and assured me that he would personally handle my situation. He was NOT any better than the first guy. Finally!!!!!!! End of February 2025 We just received the second and final refund check for the extended warranty. Why did this have to take soooooo long? I wish and hope they will work on there customer service and communication skills read more

Sean Sunay and his team took really good care of me after being let down by a different (non-ford) dealership. They made the purchasing process of my first brand new car a very enjoyable experience. The inevitable wait was so worth my brand new car! Thanks Sean! read more

I purchased a mustang with Tyler on the 18th of June. 2 weeks later, it had already broken down on the highway. Took it to the service department and it has been in there for 2+ months. Til NOW, I still don't have my car. They still cannot fix the problem on it. IMAGINE buying your ford from a ford dealership, driving it for 2 weeks and it being in the service for 2+ months. Been back countless times, but they never cared. Always saying someones going to give me a call tomorrow but never does. DO NOT BUY FROM THEM. Greg, the service manager promises to call you back but never does. I went there physically countless times after asking the operator on the phone if hes still in, yet when I get there, hes gone. The people here wont respect your time or your car, they only want your money. It does not take 2+ months to get a car fixed. They are probably going to leave a message saying the general manager is going to give me a call, but trust me, after calling Tyler, Martin, Greg, Mikayla they never call you back. Literal SCAMMERS, do not buy from here! I would leave 0 stars if i could. read more

Purchased a new Mach-E from AutoNation Ford on April 21. They knowingly sold me a faulty car. They only told me of the faults after the finance paperwork was completed, and kept the car overnight (brand new car). Went to pick it up next day and was told all was clear. On the drive home, the car showed powertrain error. It also has charge port errors that prevents it from starting and randomly turned off several times while driving. Took it back to the dealership service and they still haven't fixed anything. They still have the car. Forget empathy or remorse, they haven't even made a single attempt to update me on the progress of this and have showed no accountability throughout this process. It takes multiple attempts to get an answer and even then its a generic "we are working on it". At this point, they have my money and have the car and can't be bothered to tell me what's going on. I can't imagine customer service being any worse than what I have encountered from them these last 3 weeks here. read more

AutoNation Ford Tustin - Error Log - Car Dealers Near Me - Tustin, California

Just bought a used F150. Great experience. Sean helped me out answered all my questions and made the purchase quick and easy. I will go back for my next truck for sure. read more

My husband Paul bought a truck from Sean Sunay Talk about customer service! He picked him up at our home and drove him out there to look and test drive!!! No guarantees that we would buy it. Beyond anything we could have imagined. Personable honest and accommodating. Thank you Sean!! read more

dont not buy a used car from these heartless people. my 74 year old dad bought a"certified" used 2016 pick up. engine light and leaking oil within 1 month. turned in truck for repair. they did not respond to his calls or repeated visits asking about how they plan to make it right for him. they also scammed him into buying extended warranty that denied service. he had to hire an attorney for them to finally address issue. meanwhile hes taking the bus to get around for 5 months. take business elsewhere. read more

Oscar Carrasco from car service is the best ! Reliable and a lot of knowledge of what he's doing ! read more

We highly recommend Auto Nation Ford Tustin. We are very happy with our used car jeep purchase. We worked with James who was very honest, friendly and knowledgable. He was not pushy and worked in our price range. Ask for him! Great service. We also worked with Dillion for financing. He was super nice and answered all our question. Easy process. Whole team was great. I would buy another car from them. read more

This is place is full of lies. STAY AWAY. Sold my car here, and was lied about the price. I had no car back home, they urged me to sell the car and said "It's the end of the day, one of our associates can give you a drive home." Then the transaction was done, the sales ignored us and said " look, he is busy, I can't control his schedule, you have to find your way home." Car sales people are terrible, they don't have moral senses at all. All dealerships should be gone, car brands should just follow Tesla's online e-commerce model and save everyone's time. read more

Just purchased a used car from them and was really happy with my experience. I saw a car I have been looking for used in great shape for awhile. A Hyundai Veloster N. I contacted them through the website. I was contacted by Zach shortly after that, I asked them to run some numbers and also please text me some pics of the car I wanted to see. A few minutes later I had some great numbers and pics from the salesman Elmer. Elmer was great, very helpful and Jesus did our financing. We were in and out in and hour and a half with a test drive included. They completed an oil change on the car, completely cleaned it and even dropped it off at my house more than 45 minutes away. Very happy with the price, service, and overall experience. read more

AutoNation Ford Tustin - Car Dealers Near Me - Tustin, California

Amanda at the front desk was supremely informative, and you can tell she's passionate about the brand. I walked in to view a new Bronco Sport, and she was very bright, friendly, and knowledgeable about the product. I've had other positive experiences at this dealership, including having had a free well-done car wash and complimentary shuttle service home. I will definitely be returning to this dealership for any future business. Just come in with a detailed plan, know the market prices your vehicle of interest goes for, don't low-ball be fair, and be on your happy way knowing you had a good experience and you helped other families by giving them your business. If you receive less than stellar service, then just go elsewhere. Simple. Thanks Automation Ford! read more

AutoNation Ford Tustin - Automation Ford front end - Car Dealers Near Me - Tustin, California

I've been calling the service center for 4 days now. No call back. The technician said someone would call me back asap THREE DAYS AGO. Still nothing. I did the automated enter your number for a call back two days ago, still nothing and I'm currently on hold for 32 minutes waiting for someone to pick up. This is amateur hour at this service center. I can't even get a salesperson or an operator to pick up. It's insane. Call the IRS for more efficiency and do not buy a car here or use this service center, they're terrible!!!! After speaking with the service manager Greg Murphy, I stand by my review. He was rude and tried to defend the 3 day lag time saying, "I just picked up right?" After I was transferred to him for complaining about this debacle. Instead of defending it, right the wrong and fix your system. For the amount of money you charge, you need to be better. THANKFULLY, Christian was professional enough to check his voicemail and return my Saturday message first thing Monday morning. Can't say the rest for the rest of the service dept. Thank you Christian for saving me from going and establishing another service relationship at ANOTHER Ford Dealership. Customers be aware! read more

Great Experience, Gustavo Helped me Purchase my F150 and has been extremely helpful with everything. Definitely Recommend

I am finally a proud owner of a F150! I know it is 180 degree switch from owning a TESLA but I have been dreaming of owning one. Besides after looking at different cars I came to the conclusion that Trucks are the best for carpooling my son, his friends (all getting to be 6 feet tall) and their Lacrosse gears! And it's a great car for my Real Estate business! I want to thank "Diego Mendoza Arellano" at Tustin AutoNation who helped me select this car. Diego has a mechanic background and he knew everything about the car and he was able to answer all my questions! You won't believe what I went through being a short 5' tall Asian lady walking into the car dealers wanting to see the F150. Most salesman assume I won't know the difference between trims and engine. It was so refreshing to finally meet a sales person who is straight forward, honest and truly knows about the car he is selling. Trucks have so many more features. I was able to find one with back Camera, Parking assist, lane change assist, safety package, and more. It was so unfortunate but I met many car sales man who didn't even know about the new features of the truck. Some of them didn't even know how to open the trunk . On the contrary Diego was able to walk through the car inside and out, and pointed out to new features I didn't even know. Also he personally delivered the truck all they way to Ventura from Tustin OC. Thank you Diego again for all your help! If anyone is looking to buy a car I will definitely give him a ring. Diego Mendoza Arellano AutoNation Ford Tustin 714-884-1748 cell MendozaArellanoD@autoNation.com read more

AutoNation Ford Tustin - F150 delivered - Car Dealers Near Me - Tustin, California

Buying a car with Jesus was really fantastic. He is a great help, super friendly and gave us an amazing experience. When dealing with anyone at AutoNation Ford Tustin, I recommend Jesus by far! And he is quick to respond to phone calls! I give Jesus 5 big Stars. Only one to work with there because he is the most amazing sales advisor there. He has so much knowledge about the Mustangs and its performance as well as how to make it even better. Choose Jesus when shopping for a car here, and you will have the best service from him. read more

AutoNation Ford Tustin - New Mustang - Car Dealers Near Me - Tustin, California

I never thought I would find a car dealership that I actually wanted to come and write a five star review for but here we are. This was our 3rd dealership of the day and I happen to find it by mistake. From the moment we went in Sam was such a genuine and kind salesman, didn't give sleazy vibes at all and actually wanted to work with us. Never once did he try to upsell throughout the entire process and took the time to explain each thing. When we made it to sales Demetrius once again did not give us any creepy vibes. If you are a woman who has been shopping for a car before you know exactly what vibes I'm talking about. He was prepared understanding and did not try to push us on things that we could not afford. I am so happy with my experience! I'm even happier that we were in and out in about 2 1/2 hours which is incredible for a car buying experience! Thank you Sam and Demetrius! read more

I brought my 2024 mustang here for service and they were so nice especially Steven, He helped me out with my window seal and ordering a new part for me they were very helpful and got the part in fast and done in a timely manner. I will be going here again and using Steven from now on! read more

AutoNation Ford Tustin - Car Dealers Near Me - Tustin, California

Couldn't have had a better car buying experience. Never felt uncomfortable or pushy. Malik was awesome, friendly and helpful from the first point of contact. read more

Things have really turned around here. Got my car serviced and Troy (a new hire) was incredibly on top of it. Super responsive, worked really hard to get my car ready ahead of schedule, and was a pleasure to deal with. Would highly recommend servicing here. Go to Troy you won't be disappointed read more

After having a great purchase transaction, I go to take possession of my new SUV and find that the interior is beyond dirty; it was filthy. I was told the vehicle had been "detailed" which generally means, wash, wax, vacuum, shampoo, interior cleaning and a few other cleaning items. Especially being we are in an era where cleanliness is a key point in everyday life, but AutoNation Tustin doesn't seem to care about how clean they deliver a vehicle to their customers. I have a 3 month old and I wasn't about to let her sit in the vehicle until it was properly cleaned. We picked up the vehicle on a Friday evening and told we could call in on Tuesday morning to have the vehicle detailed and some paint work performed (used GMC Acadia). Tuesday comes around, 3 phone calls and 1 email, no response. My wife and I decided to drive down there and no one was able to help because Darryl, the Fleet Manager, was the only person aware of what needed to be done (or so I was told). Wasted an entire weekend waiting, where I could have just done the work myself or took it to a local car wash to be done right. We left upset and I was so mad I went home and spent the next 4 hours cleaning the SUV myself. 45 minutes was vacuuming alone! I shampooed the stains off of the seats and headliner, hand scrubbed the grime out of the plastic trim, pulled out under arm deodorant and other personal items that were left in the vehicle, and dug out old food stuck between the seat rails. Disgusting! The following day I get an email from Darryl saying he made an appointment for the following Tuesday. I responded with pictures of before and after my cleaning and told him I was not going allow another day to go by without full use of the vehicle we just paid $26K on. He promised at the return visit that the work would be done right and we'd be happy with the result. Tuesday comes around and I dropped off my car. Darryl stated he had informed the General Manager what had occurred and that they would both make sure the issues would be corrected. He asked that he could keep the vehicle until it was "done right" and offered up a loaner car. I declined the loaner and told him to keep the vehicle for as long as needed, just make sure it's correct when I return. Thursday (2 days later) I get a call that the car is done and I am told by Darryl "It looks beautiful" and that he and the General Manager made sure of it. Upon pickup I can tell it wasn't fully detailed. It was spot cleaned, once again. Marks still remained throughout the vehicles exterior, interior appears that only a few areas were spot cleaned by a shampooer and there was dirt still in the areas that I hadn't fully removed. After I had spent 45 minutes vacuuming you would have assumed most of the dirt was already removed. If they had shampooed as is standard in a full detail, the remaining grime and dirt that I could not fully remove using a home vacuum, would have been removed. Nope, they just went over spots that my hand scrubbing and over the counter cleaners couldn't remove. When I started pointing out the issues to the car sales person who was returning my vehicle to me (Darryl had left for the day) he didn't care. He didn't document any of it and he didn't even call over a manager to look it over and address my concerns. At least he left a note on Darryl's desk to call me. I got a follow up email from Darryl and he offered to have me bring it back once again to keep doing it until they got it right. To me that's unacceptable. Get it done right the first time! I was offered to top off my gas tank, but I have already lost more time and energy on this transaction than a tank of gas. I plan on taking it to my local car wash and having them shampoo the interior and clay bar the exterior for the imperfections. My other vehicle is due for replacement as well, but AutoNation will not receive my business. In addition to the vehicle I added to this purchase an extended warranty, maintenance package (which I intend to cancel) and appearance warranty. The only positive was the pre-sale. read more

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I went in to get my first used car in March. I feel very taken advantage of by this dealership. My dad wanted to get me a car I wanted so we drove from LA to Tustin. We signed all the paperwork and put down a down payment. As we were driving back to LA the car starts making metal clanking noises as well as smelling of smoke. We pulled over and called the dealership. They asked us if the car would start and we said no and my dad said he checked and there was no oil in the car. This can be incredibly dangerous! This is on us because the car wasn't starting and making weird noises on the test drive but we were misled and told it was lack of gas or because it sat on the lot for too long. After having put us in a bad situation they didn't even offer to send a tow. We had to find and pay for our tow but they did say they would refund us for it! It's about to be 2 months, I have contacted customer service, and someone else from the office and my father has yet to receive his refund for the tow we waited hours for on the side of the freeway. On top of that a month after one of their sales persons tried reaching out to go see the car.( they weren't aware about the incident) I went on their website and they were still trying to sell this dysfunctional and unsafe vehicle. read more

They offered to buy my BMW sight unseen for $17,500. They said bring it down and we may offer more. The vehicle is in very good condition. After they inspected it, they offered $16,500. Typical unethical business practices. A total waste of time driving there and waiting. Absolutely nothing positive to say about my experience. I would never do business with them. read more

After a couple weeks shopping for a 2020 Explorer Platinum, I came across AutoNation Ford. I had negotiated an excellent deal at another dealership, but the car sold before I was able to make my way to the dealer. When I inquired with AutoNation, I let them know my price point and my trade. They were able to slightly beat the deal, and even matched the value of my trade in to Carvana's offer. I ended up getting a 15% reduction from MSRP, and in this market, I was a bit skeptical. Zachary and Jesus were able to provide me everything in writing, including the offer on my trade. Once I got to the dealership, the car was washed and fueled, and we were allowed to take a private test drive. Everything was as stated and we ended up driving away in our new Explorer. The only reservations that I have are as follows: 1) The car had a few minor imperfections (a couple dings and minor paint chip). They promised to repair the issues and I was given a due bill. We are going on three weeks now and I have not been able to schedule the repairs. When I bought the car, I was first advised to go to AutoNation Land Rover in Encino for the repairs, since they were the closest AutoNation Dealership to me - but they turned me away and suggested I would be better served at AutoNation Ford in Valencia. I am currently waiting on Tustin to schedule the repairs at Valencia. 2) My trade was an expiring lease with two payments remaining. I'm still waiting for the account to be paid off. I was told that payment was sent back due to some minor errors and was being resent. Overall had a good experience, but the imperfections on my new car put a bit of a damper on the overall purchase. I will update the review based on the resolution of the above-referenced items. read more

AutoNation Ford Tustin - Excellent pricing on new 2020 Explorer. However, currently waiting on a few fixes to a couple dings and paint chip. - Car Dealers Near Me - Tustin, California

We bought a used 2016 Ford Fusion from this dealership in May 2023. The car has had multiple issues. We're suspecting that they knew about the issues. Somehow they got the car to run so that we would buy it. Pretty much everything has gone wrong with the car. And, now the transmission is failing. We still owe $8600.00 on the loan plus another $4300.00 in repair bills. It's pretty disgusting that they can just ruin someone's life and livelihood. read more

I should have heeded the endless one star reviews as well as my previous poor experience here. Because of a mishap (not being able to wait for the vehicle), I was promised that the vehicle would be ready at 11 am the next day. Arrived at noon and they hadn't even started the work. No call, no text, to let me know. I had to pull the vehicle and leave. Was then promised a prompt phone call with an explanation of what happened - as of today, still no phone call. These folks don't care about proper customer service. You're just one more car among many. It's indifference mixed with incompetence. Never going back. read more

STAY FAR AWAY FROM THIS CROOKED DISHONEST DEALERSHIP! 1). FIRST...When I entered the dealership, I advised I was going to buy and pay for the truck in cash! Therefore, I did not need to finance and obtain an auto Loan! Well, AutoNation of Tustin ran my credit by a number of different lenders, therefore dinging my credit with so many inquiries. 2). Purchasing the vehicle was practically an all day event! The salesman Gustavo seemed to have to get up and leave every 10 or 15 minutes and he would be gone for 20-30 minutes at a time. I would get up to look for him and he would be outside showing a car to a perspective buyer or doing God knows what! I can honestly say the purchase took over six hours! My wife purchased her car within days of my purchased at a VW dealership... she financed the car and was in and out within 1 1/2 hours from start to finish! 3). Ford has a points reward program whenever you make a purchase or service call. I understood, I would obtain 42,000 points to apply towards future service or parts and accessories . I could access my Ford points through the Ford application... However, the app shows I purchased the vehicle on 03/16/2023 and received 42,000 reward points! However, the very next line shows they removed the 42,000 reward points listing I cancelled purchase! Not True! It took a Ford CSR from Detroit, Michigan doing a phone survey who helped me get the point reissued to my account! However, when she first called AutoNation of Tustin, she was advised I never purchased a vehicle from their dealership! I advised the CSR I can provide proof of purchase by a cashiers check payment for the full price of my truck. The Ford CSR stated she would followup with me after further research with AutoNation of Tustin! The professional CSR advised me this is not the first time she has come across this situation! 4). The trouble I experienced from AutoNation of Tustin was out of retribution for giving AutoNation Ford of Tustin a low score on an online survey I received to rate my buying experience. As I received a call from the dealership asking why I gave them such low scores. The dealership rep. became belligerent with me! So I advised him, that I apparently scored the dealership incorrectly with 2 and 3 stars out of 5 stars! So I advised the caller to please amend the survey to show all 1 out of 5 stars for the verbal harassment I received for giving them low scores! 5). After 4 months I have yet to get my title! Having purchased the truck on March 16th without needing a loan, I have not yet received the Certificate of title as of June 27th! 6). Today,I have received a letter from my credit union stating they are not sure why they received the title to my new truck as I did not obtain an auto loan. I called and requested the title be sent to me...Advising dealing with AutoNation of Ford Tustin has been nothing but a nightmare! read more

Excellent service. Come get your new car with Elmer Lopez. He's very down to earth will tell you things straight and is very accommodating when it comes to cost. read more

Excellent Customer Service! Usually buying a car is so stressful. Not here! Sean took great care of us and it was a breeze! We love our F150 Platinum! Thank you AutoNation Ford Tustin! read more

AutoNation Ford Tustin - Ford Auto Nation Tustin - Car Dealers Near Me - Tustin, California

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