Top notch service that you would expect from a Luxury dealership. We recently accepted the delivery of our new Navigator Black label from Findlay Lincoln. From the first visit when we looked at the vehicle for the first time, to the time sales associate that helped us build and order our car, to the final step of financing the vehicle. Every step of the way was made easy by the professional sales team of Findlay Lincoln. They treated us like royalty with utmost respect for our time. We went to several dealerships to look at and compare other brands and vehicles. What made us choose Findlay Lincoln was their ability to rise above the rest with their services. One competitive dealership next door was so rude to us when we asked them to help us build the vehicle we were interested in. We dealt with their sales manager and he was annoyed that we didn't want to buy the vehicle they already had in the lot. If I'm looking to spend over 140K on a vehicle, you best belive that I want to get every detail exactly that I want. Findlay Lincoln delivered on what my wife and I were expecting from a high end dealership. I look forward to working with them again in the future. read more

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Do not trust Jeffery Gilbert or Alan Rothenburg. I was trying to turn in my lease was told 3 different stories. At the end of the day, they forced me to sign something, wouldn't explain it to me and walked away. I would NEVER buy another Lincoln because they cannot be trusted! read more

Dont drop your vehicle off here for service and expect anyone to call you or even answer the phone. It's a maze push 1 or 2 and no one picks up. If they do they'll transfer you to someone else's voice mail. You can leave your name and number but they won't call you back. I'm going to have to drive down there for a status update on my vehicle that they have had for 3 days. I even talked to the girl in the information desk. She said she'd go to service and see. Still nothing, no return call from anyone. Terrible service department, horrific. I finally quit trying to talk to someone about my car after 16 calls talking at different times Kieth and a women who transferred me others voicemails. read more

Findlay Lincoln - Number of calls - Auto Repair Near Me - Henderson, Nevada

We came in this week to look at one of the vehicles from their website. We were assisted by Alan. This is the 4th time we have purchased a car from a dealership, and Alan might just be the calmest, most respectful car salesperson I have ever encountered. He gave us our space when we asked, he tried his best to offer us the best deal for our trade in, and when that did not satisfy us, he involved his manager, that basically brought us closest to the deal we were hoping for. When we were closing, Jeannie helped us and explained everything. This is the first time my husband and I walked out of a dealership without wondering what the other fees were. Also, the first time we purchased an extended warranty without wondering how we would contact them for service. All in all, a great experience, we were out of there in 2 hours and 15 minutes. Yes, I counted. Thank you! read more

Jon Chiles provided me with the requested information. Thank you very much for following through on my request of service history on my vehicle. Therefore I have updated my stars to 4! read more

I purchased a certified pre-owned with a manufacturer warranty.   Before I pulled of the lot the dealer ordered parts for the car.  Almost three months later the car still isn't repaired.   They don't return my calls.   I called Lincoln customer service - apparently they don't answer their calls either.   Don't buy from this dealer.  Their service dept is subpar. read more

Came in to purchase a new 2024 Lincoln Nautilus and unfortunately it had a software update that was required before I could take it with me. I ended up purchasing a brand new 2025 Lincoln Nautilus instead but Jeff and his manager took really good care of me. It feels like I'm driving a spaceship and Jeff was not lying about how smooth it rides. Excited to be a new Lincoln driver and hopefully for a long time. read more

These guys are literally scum. Had us fly 1,000 miles to see a car they grossly misrepresented. We were so offended by this dealership we were only there 5 mins before we were back in an uber on the way to the airport.... Do yourself a favor and buy somewhere else. Save yourself the headache. These are not good people and they are not doing good business. read more

I've been going to Findlay Lincoln since 2019 and that's where I got all the maintenance done on my Lincoln MKZ and now my Navigator. I recently couldn't get the Navigator to start and the battery was completed dead. I called Team Lincoln because they were closer to me... What a mistake. The man I spoke to in the service department was nice but I knew he had no real interest in helping me. I called Findlay Lincoln and they tried to send the mobile mechanic to change my battery the same day but it was too late in the day so it was scheduled for the next day. The technician John arrived on time and he was EXTREMELY professional and courteous. He had my battery changed very quickly and filled the air in my tires and showed me how to use a couple of features on the vehicle that I didn't understand. I really appreciated that he went above and beyond to assist me and that was greatly appreciated. Exceptional customer service is what I've come to expect from them and I won't try to take my Lincoln to any other dealer again. read more

Sad story here about a chain of customer service failures, I will try to make this long story as brief as possible. A while back, I found my Nav unable to start/stone dead. It was a lease, so I called Lincoln Conceirge, because all these issues are supposedly covered. Concierge sent a 3rd party company out, that tested the battery, and said it needed to be replaced. They replaced the battery and charged me $250 for a "covered" repair, stating that they were a third party, and that I'd have to call Lincoln for reimbursement, so I left a message for service at Findlay Lincoln, but never heard back. 2 weeks later, I found the Nav dead again. This time, I called Service at Findlay directly, because I got screwed on the first battery. Service told me that I once again needed a new battery, which WAS a covered item, but that they weren't going to cover it because the battery in there wasn't a factory battery! I got angry and told them that the battery in there was out in by the company THEY SENT, and now they were using their error as a reason to screw me a second time?!? Austin, (the service manager) compromised, and covered the second battery, but not the first, and said they wanted to keep the car for a few days to see why it was killing batteries. He told me that a loaner car was included in my lease, but said that they were out of them, and instructed me to get a rental from Enterprise, which they'd reimburse me for. A few days later when my rental was up, Austin told me to extend my rental and thaey'd reimburse me. When the car was ready, I submitted my rental receipt. About a week later, Austin asked for a more legible receipt, so I did a hi-res scan for him. A few weeks later, I inquired, and he said he was still working on it. Later still, I inquired, inquired again, and again, but Austin went dark. I left messages for the GM Mr Chiles, but got nowhere. About a year later, close to lease expiration, a Findlay customer service rep named Cheryl called to ask if upon lease expiration, would I be making another deal with Findlay. I told her this story, but she gave a stock answer, apologizing for the trouble I had with service, but telling me that there was nothing she could do. I tried one more time, but she simply cut/pasted the last response, washing her hands of it. When my lease was up, I wanted another Nav, but NOT from Findlay. We located one in CA, 5 hours away, but they shipped it to Findlay to process the paperwork. While I was begrudgingly there, the salesperson asked why I seemed standoffish, so I told my story. He went and got Nathan Findlay, the OWNER, who listened to my story, assured me he would look into it, and asked me to email him. (AS I'm spending $122K) I emailed Mr Findlay that day, but got no response. I emailed again 5 days later, but got no response. I emailed again on day 10, but got no response. Now, here we are at day 12, and this seems to be my only available recourse. In short, Austin, Cheryl, and Nathan Findlay himself, all had opportunities to right the wrong, but all sidestepped the issue and stuck me with $875 in un-reimbursed expenses that were all supposed to be covered under my lease. And now, this is the only recourse I have left. Please....try to avoid buying from Findlay Lincoln if possible, there are other dealerships to spend your money with. read more

On vacation we leased a Lincoln Aviator. Beautiful suv. But living in Ca they said in 30 days we would need to have it registered, smogged & a vin verification but not to worry a company would reach out & handle everything.Ok sounds easy right? On day 30 I received an email saying what needs to be completed. The company All U Need Reg & Title is a total joke. I reached out to our salesman Jeffery Lamper who gave us another 30 day permit to drive (rudely I might add). Again this wasn't our fault. After chasing anyone we possibly could i finally got a hold of the lady who does the title. As of Jan 8, 2025 our vehicle was never titled in NV. It must be titled in NV then they must send the title to CA DMV then CA sends it back to the finance company. Again sounds easy? Findlay barely sent the title to Ca on Jan 10, 2025. I haven't been able to drive my beautiful vehicle since Nov 28. I leased it Sept 26, 2024. I have made 4 car payments. The sales manager was supposed to contact me several days ago... still nothing. I'm beyond frustrated and felt this dealership has completely let me down. I would At all cost avoid doing business with them. Jeffery Lamper seems nice but he definitely has a rude attitude at times which I did see during the transaction i should have taken my business back to California....NEVER EVER will I EVER buy it lease a vehicle out of the state we currently live in. And NEVER EVER do business w/Findlay Lincoln EVER!!!!! read more

I left yet another voicemail and have not received my warranty refund. Findlay's response to my first post was not accurate and apparently a technique to indicate a resolution without actually refunding my money. Again, buyer beware!!! read more

Findlay Lincoln - 2020 Lincoln Aviator - Auto Repair Near Me - Henderson, Nevada

Bought my 3rd car from Findlay Lincoln. I bought one for myself, my oldest daughter and now it was time to buy one for my youngest. We met with Silas and he helped us through the entire process. It was nice because while we were doing the paperwork for the new car, I asked them to look at mine and as always got a complimentary car wash. Truly excellent customer service. Every time I made eye contact with someone at the store, their first response was to make sure I was being helped. I'm sure we'll be back when my husband decides to get another car. read more

This dealership sells you a lemon and does not stand on their word. After speaking with the GM and internet manager they start to ghost you when things start happening to brand new cars. They don't stand by their word and they only are nice to you when they want you to purchase a car. Communication is terrible, you deal with multiple people and they are not open and honest. I would never recommend them to anyone. read more

I have been trying to get my Corsair repaired for 3 months. I will get 6 or more errors, the turn signals stop working, the steering assist gets hard, 911 no longer functional and on and on. They originally told me it was just false codes and is ok to drive. They have replaced a leaking brake booster and the steering module and they can't figure it out. They say it is up to Lincoln Corporate and the Lincoln Concierge says it is the dealer. It is under warrantee as a certified preowned (leased) and I am at the point where I can't drive it, I can't sell it and the dealer hasn't been able to fix it. read more

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I had been working with Brenda for a month or so negotiating back & forth. We came to an agreement on an out the door price then I put down a $3k deposit to hold the car since I am out of state. I asked her to send the contract over on Tuesday 7/2/24 so I could read over it, sign, & send the remaining wire to pay for the car. She stated I needed to send the funds in full before getting the contract, which didn't make sense. Who is going to send the funds for something before reading a contract. Almost a week goes by & have yet to receive the contract because Brenda says daily how "busy" the dealership was, but she will get it sent over. Come to find out on Monday 7/8/24 via text the car was sold under me on Saturday 7/6/24. They took my deposit and strung me along until they could get a higher price. Horrible way to run a business, both Brenda & Chris Montalvo the used car manager. read more

Findlay Lincoln - Auto Repair Near Me - Henderson, Nevada

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Finance is non responsive, the person we had did not assist in anything he had to ask his superiors for everything like he was not trained well and in order for us to get a response we had to call them because the were not making a deal with us they didn't call us! I honestly feel like I can take my business somewhere else and what they offered me for my used vehicle was lower then any other dealer we were shopping at! They are a tiny dealer and I can tell Why, they are not ready to handle a large crowd..: the manager showed his face once like why didn't you show your face to answer all The questions we had for your untrained sales guy read more

Purchased my Lincoln at the end of the lease exactly six months ago (Dec 2022) and still don't have the title. They are not organized, this is my third transaction with them and each time they seem to drop the ball on the backend. Keep getting the runaround. Severely disappointed in their lack of ownership and accountability. read more

We bought a vehicle here years ago and they have great service. The car selection is great and we really appreciate the accommodations. This place really puts my pet peeve on a pedestal though with the individual packaging of coffee cups with the accompaniment. The sugar packets are already pre packaged. Why on earth would you need to put them in a bag with a cup? Do you not know about the "climate crisis." There is about to be more plastic in the ocean than fish but you have this bright idea to put paper cups and the lids in a ziploc bag with the lid and stir sticks. I just don't understand how this is supposed to reduce touch points while I'm watching the woman do it without gloves on. I have never seen anything so stupid and I'm seriously disturbed by how people just blindly do things that make no sense at all. It is so heart breaking to watch. Apparently this last year has made everyone loose their minds. read more

Findlay Lincoln - An example of how stupid society has become - Auto Repair Near Me - Henderson, Nevada

I called a few days ago to schedule service for my Lincoln Continental. There was a recall on my car. They upsold me on an oil change as well. After driving 75 miles one way to get this service done, I arrive only to be told they don't have parts for the recall. To say I'm upset is an understatement. This should have been known when I made the appointment. This is very typical of this dealership, as I have had issues with the sales side in the past. We are looking into our next vehicle, but I can guarantee it won't be here. We have owned 4 Lincoln's and there won't be a 5th. read more

My roomate has purchased twocars here. Staff have always treated him well even though he's a pain in the butt! I do plan to get a car here very soon knowing how well staff have treated him. And Mr. Findlay is a very cool guy. Total professional staff, clean faculty, and not to mention the little goodies I pocket when I visit, hehe. read more

Utterly disgusted by one sales guy; with the initials: T.L. ... run away as fast as you can... He will sell you a broken car without even thinking about it. I'm disgusted at what he did to me; and how he has treated me, especially since after the thousands he has made in commissions. It truly is sad because it's an amazing dealership, the owners are amazing people, but this sales rep is completely destroying the company. Especially if you tend to be able to buy a car over $5,000 , he seems to be extremely jealous at any hint of wealth and in fact texted me so. read more

I just have to say that John and Giovanni are fantastic! They are so great and easy to work with. Even though we live next to the "other" Lincoln dealership, we drive across town to Findlay to buy and have our cars serviced because of how well we are treated. The one by us is not easy, not good, and they could care less. I will be buying my next Lincoln from Findlay. Thank you for give us such great service. read more

My wife and I were new to town... looking for an SUV. We had never owned a Lincoln. but we thought we would go to the Lincoln dealership to take a look at some SUVs. We called ahead and Alan answered the phone and told us he would have some vehicles ready for us to look at when we got there. When we arrived his coworker, Austin, was there to show us 2 vehicles. The whole experience was fantastic as we saw the size of SUV's we were considering. In the end we ended up buying a vehicle from Findlay Lincoln... however we could not take delivery until the following week. Alan and Austin delivered the MKC to us at our hotel... and we took a lot of photos with the Las Vegas strip in the background. Jeff was excellent to work with as well. Thanks to everyone at Findlay Lincoln for making our first Lincoln purchase a fantastic experience!! read more

Findlay Lincoln - Hello to the experts at Findlay Lincoln, and thanks for your amazing customer service! - Auto Repair Near Me - Henderson, Nevada

Alan Rothenberg made it pretty clear Findlay Lincoln is all about profit. Not sure how you can advise me I have negative equity in a vehicle you've never seen or received any information on. When I called you out on it you advised me "well without doing a proper appraisal" we wouldn't know if you have negative equity. Maybe you should have started with that statement before giving inaccurate information. This is why it's so important to me to get estimates or feel a salesman out before wasting any time at a dealership. This made my decision clear not to use Findlay Lincoln. Just read all the recent lowest reviews from this dealership. It seems customer service is not a top priority at Findlay Lincoln. read more

Wish I could give negative 5 stars The service Dept has had my car in and out for months and each time it is returned dirty and empty on gas. They note that they drove it 10 or 20 miles to duplicate the noise but can't find the noise. I get in and find empty gas this morning and trash inside the car and it is immediately making the noise!!! Need to sell this and get another Cadillac read more

I am beyond disappointed with the service received here. The car I purchased had multiple mechanically issues within the first 3 months of owning the car. In addition, they completed the title with an incorrect name. It has been over 6 months and the issue is still not corrected. If my car was towed I wouldn't even be able to get it out of impound. They do not return my calls. A representative Amy yelled at me on the phone. Amy, "I can interrupt you if I want." This is the worst service I have ever received. I would save yourself the headache and purchase a car else where. read more

Findlay Lincoln - Auto Repair Near Me - Henderson, Nevada

On my way back in town from California, I got an alert on my dash that my car was about to overheat. I pulled over, let it cool off, no coolant was needed, so I was able to drive home safely. As suggested by the manual, I took my car to Findlay to be checked to see if there were any additional issues. I dropped it off on Wednesday 7/5/23 at 12:30 pm and met with Wyatt. I knew it was kind of late in the day and there were other ars ahead of me so I decided to wait until Thursday 7/6/23 to call to follow up. I called between 3 and 4 pm on that day, since the app showed no progress and I hadn't received an update. Wyatt answered and told me my car had just been assigned to a tech and he would have a response for me by 11 am on Friday 7/7/23. I waited for a response, assuming they may have been busy, I called at 12:42 pm, 3:54 pm, 5:36 pm and 6:12 pm. Left 2 voicemail, last one at 6:12 pm for the next work day to return my call about the status of my vehicle. I didn't receive a call on Saturday 7/8/23, wasn't sure if he worked or not. Today is Monday, 7/10/23, I called at 11:26 am leaving a voicemail, no response. I called again at 4:10 pm, asked to speak with someone else in service since I haven't received a call back. I was transferred to someone else, left a message with my name, number, that I was trying to get an update on my car and haven't received an update since Wednesday and left my vehicle description and color. I still have yet to receive a return call as of the time of this post. If I had a loaner vehicle I wouldn't have much of an issue. But, I've been without my car for almost a week and still awaiting an update. If someone can at least give me a call to let me know what's going on so I won't remain in the dark about my vehicle, I'd appreciate it. I would like to have an idea how much longer I will be without transportation. I'm posting a screenshot of my call history to the dealership. read more

Findlay Lincoln - Screenshot of call history to Findlay Lincoln - Henderson - Auto Repair Near Me - Henderson, Nevada

I am overwhelmingly pleased with my 2022 Lincoln Corsair Reserve purchase. Jeff Lamper was my sales associate and he did a phenomenal job. I first went to the dealership a year and a half ago. I actually met Jeff then, his warm friendliness and professional courtesy was appreciated. I test drove foreign cars and other American cars over the past year and a half but I ended up back with Finley Lincoln. The was very first car that I did a test drive on and the Corsair was the car that I purchased. The superior technology stands out and places this vehicle in a class of its own. The luxury design and leather seating makes you feel that you are in First Class every time you drive this vehicle. The sound system is absolutely incredible. I feel like I am in a movie theater every time I listen to my favorite song playing in the vehicle. The Revel sound system is superior to Harman Kardon. The 360 camera view, I have never experienced. As an experienced driver of over 35 years, this feature alone is well worth having. The panoramic sunroof is absolutely phenomenal. When I walked up to my vehicle for the first time at night, the doorhandles lit up, the ground was lit up with the Lincoln emblem upon my arrival and walking toward the vehicle. The back part of the vehicle was lit up in a beautiful red ambient light reflective of the red carpet metallic exterior color of the vehicle. When I walked up to my car for the first time at night the other day, I literally felt like it was saying come on in darling the queen has arrived. I had such a smile on my face. I have driven and owned foreign vehicles but none of them can compare to my Lincoln Corsair 2022 Reserve model. Truly the best was saved for me and I feel like absolute royalty every time I drive it. I am so thankful for my sales persons patience and for checking in on me periodically to see if I was still interested in purchasing a vehicle. Jeff's wonderful professionalism.and gentle consistency sold the vehicle. His knowledge and expertise concerning the technology the vehicle truly made this a desired purchase. Thank you- Professor La Della Lyn Levy read more

Findlay Lincoln - My 2022 Red Carpet Metallic Lincoln Corsair Reserve - Auto Repair Near Me - Henderson, Nevada

Brought my car in cause it's having engine issues. Thankfully it was under warranty. I just wanna give a shout-out to Keith. He had great customer service and kept me in the loop with what was going on with my vehicle and how long the repairs would take. read more

All of the priorities that you're looking for...quality service respectful treatment,shuttle service,comfortable waiting area,(Tv/snacks), and most importantly INTEGRITY!) I have purchased a number of Lincolns over the last 20 years-my sale person,DON LEWIS has been outstanding and is known to take a real interest in his customers!! read more

I Purchased, my Lincoln MKX here and since then it was in an accident, and repaired partially the repair on the headlight and the interactive system, for the headlight had to be moved to Findley Lincoln because of how technical it is my main issue with the service department is Wyatt the writer and his manager John never answer their phones they never respond to voicemails they never respond to emails and on top of that there is no customer service representative I've taken this issue all the way up to the service manager repeatedly and had the same issues read more

Recently my husband and I had another great experience buying a car at Findlay Lincoln. Our sales agent was Tony Lopez and he provided excellent customer service throughout the process and also after the sale. Also Keith in the Service Dept. always provides excellent customer service, too. Thanks so much Tony, Keith and Findlay Lincoln!!:) read more

For over 30 years, we have purchased Lincolns and had them serviced at Findlay Lincoln and their predecessor, Signature Lincoln. This is the first time that I have provided a service rating of less than five stars. On 9-20-2023, I wanted to have my two Continentals serviced, but I found it very difficult to obtain a service appointment. I called and emailed your Service Advisor, Keith, but received no reply. I then called your Service Appointment guru, Venessa. Although her phone message stated that she would return my call, she never did. In frustration, I called Tony who had sold me one of our Continentals. I explained my problem. He asked when I would like to have my vehicles serviced and he said he would take care of the appointment and he did. read more

Jon runs an excellent service department at Findlay Lincoln auto. His kind and calm demeanor immediately set me at ease and knew I was in good hands. Thanks for helping me with my key fab! read more

I test drove 1 car in 2020. Robert has been calling me for 4 years trying to get me to buy a car. I moved out of the state, and this jerk still calls me. If you go here to look at a car do not give your number. They harass you for years. read more

Since I escaped with no charges for repairs to my Cadillac's splash pan the day before, I thought I was on a lucky roll, and might as well bite the bullet and take care of the car my wife regularly drove--a 2002 Mercury Cougar--until it began to make repeated clunking sounds as if an axle or some other key part was about to fall off, even over smooth surfaces. Filled with apprehension and wonder whether my journey would be successful, I drove the automobile to Findlay Lincoln, the same dealer that resurrected this car from the near dead three years ago when I absent-mindedly drove it over the cement curb of an unnoticed left turning lane in the wrong direction while on a detour, landing at an angle on the other side and bending two wheels and the struts supporting an axle. Around $3,000 later, Humpty Dumpty was made whole again! This time I feared another major repair, but was pleased to hear, after a test drive and visual inspection by the service department, that only the front sway bar needed to be replaced. The clunking noise was the result of instability caused by disintegrated front sway bar bushings. No needed part was available in the Las Vegas valley, so the car had to stay overnight to be repaired after required parts arrived from other environs the next morning. I was whisked off in a complimentary van, to be driven home by a man who I soon learned had been on stage as a regular member of Little Anthony and the Imperials, singing tenor and serving as the group's choreographer. On a pleasant ride home my driver regaled me with true tales of Old Vegas and what it was like to play the lounge at Caesars Palace. Upon reaching home I just coincidentally retrieved from the mailbox a coupon that was good for $20 off any maintenance performed by the dealership. It was fortuitous timing, and the next day I tendered the coupon to my friendly and helpful service advisor, Doug. After deduction of Owner Advantage and all other eligible discounts, the price for repairs and an oil change dropped about $150 to just over $250 total. As I drove the newly washed and once again tightly wound vehicle home in an ebullient mood, without hearing any more audible sounds of clunking, I reflected that the peace of mind and restored faith in the dependability of the car alone were well worth what I ultimately paid for the needed repairs. I had truly received five-star service. read more

Wow! I want to thank Bob and Jeff for being so incredibly incompetent. A few months ago I went in and test drove an MKC. Lovely car! Let's talk numbers. Sure! Tic, toc, tic, toc... no numbers forthcoming. Ever. No follow-up at all. When I called them on it, they lied and apologized. BUT STILL NO NUMBERS. Now, with a high credit score and large cash down, you'd think I'd be a dream come true for a car salesman. How do you screw that sale up!? DO NOTHING. Fast forward to now, driving my NEW HONDA CR-V TOURING right off the lot! It's beautiful and has lots more features and technology than the MKC. I'm very happy! So... Thanks Bob and Jeff! If it weren't for your incredible incompetency, I never would have driven this great car!!! read more

The response and communication needs work with them. I've had my other car out here for quiet some time now. I've left voicemails, spoke with Wyatt said he'd call back and haven't received a call. Going back months ago they've told me about this back order they had but, never got a call back. According to the notes that Wyatt read there was a back order on my part. He said he was going to give me a call back and find out what has happened and what that note was for or meant. I have a warranty that expires June 30th. I would like to get answers as my time is very limited out here. read more

I have never in my life experienced such disrespect from a company. We had purchased a car back in June. We have only been able to use this 2019 Navigator for 2 weeks, it's now almost September. They have made excuse after excuse regarding this. This vehicle has almost caused 2 of our family members to crash, do to the electrical system malfunctioning, and transmission failure. They will deceive you and speak to you like garbage, and send you a crappy rental in the mean time. NEVER NEVER NEVER BUY FROM HERE. read more