Great people absolute perfect staff here at Findlay Toyota. For years the service team have always taken good care of me. And Moses in sales is a great guy. read more

I just purchased a 2026 Grand Highlander Hybrid Limited from Findlay Toyota Henerson. I am very pleased with my purchase and overall buying experience at Findlay. Several Toyota team members stood out and have convinced me this is the best dealership in the Las Vegas area. Firstly, Alejandro Marquez, sales representative, was excellent. Also, the sales manager, Alex Paz, was tough, honest, and made the perfect deal for me. Plus, there was Salvatore Tucci, who helped me set up the car with my phone and made many adjustments to suit my preferences. Shakra, from Customer Service, was very helpful with my DMV registration. Since I had many other options for buying my new Toyota, this team stands out for their honesty and great service. I will recommend this dealership and will be back for my next Toyota. read more

I just had another fantastic experience at Findlay Toyota Service Department. This is definitely the best Service Department in the State of Nevada and the whole west coast. My 2016 with almost 300,000 miles has had all the work donut findlay and the last service was an unexpected cost,, Ethan and Chelsea gave me an incredible price. Thank You so much I highly recommend everyone too you. Thank You William Michael Turpin read more

I want to take a moment to recognize the outstanding customer service I received from Mackenzie at Findlay Toyota Henderson. From the moment I arrived, she went above and beyond to make the entire service experience smooth, transparent, and genuinely pleasant. Car service appointments can sometimes feel stressful or inconvenient, but Mackenzie completely changed that experience for me. She greeted me with a warm, professional attitude and took the time to carefully listen to my concerns. Instead of rushing through the check-in process, she made sure she fully understood what I needed and explained everything clearly before moving forward. That level of attention immediately built trust. Throughout the process, Mackenzie kept me informed every step of the way. She provided accurate time estimates, explained the recommended services in a way that was easy to understand, and made sure I knew exactly what was urgent versus what could wait. I truly appreciated that she never made me feel pressured into unnecessary work. Her honesty and transparency stood out. What impressed me most was her communication. She followed up promptly, answered all of my questions with patience, and made sure I felt confident about the service being performed. It's rare to find someone who combines professionalism, efficiency, and genuine care for the customer the way she does. She clearly takes pride in her work and represents Findlay Toyota Henderson exceptionally well. The dealership itself was clean, organized, and welcoming, but Mackenzie is what made the experience exceptional. It's clear that customer satisfaction is a priority for her. She made what could have been a routine service visit feel personalized and valued. That kind of service is why people stay loyal to a dealership. Because of this experience, I will absolutely continue servicing my vehicle at Findlay Toyota Henderson. Mackenzie has earned my trust, and that means everything when it comes to maintaining my vehicle. If you're bringing your car in for service, I highly recommend asking for her specifically. You'll be in great hands. Thank you, Mackenzie, for your professionalism, transparency, and dedication to providing top-tier customer care. It truly makes a difference. read more

I am 100% pleased with the Findlay Henderson NV dealership! I live in Eastern Washington and was contacted via their Internet Sales team member, Andrew (Drew) Gonzalez. I explained what I was EXACTLY looking for and he immediately located the vehicle for me. The sales negotiation process was fair and friendly. Since I was purchasing this vehicle sight unseen, Drew sent me many videos of my car and included all the answers to my questions. When it came time to ship my new car to Eastern Washington, I chose to receive it earlier, and flew down instead. Gay (another AMAZING sales services team member) and Drew were welcoming to me at the airport and when I arrived at the dealership. Customer service is alive and well at Henderson Toyota. Even though I live 1000 miles away, they have a customer for life! I highly recommend! read more

Findlay Toyota - Auto Repair Near Me - Henderson, Nevada

We just want to say thank you so much to our sales rep Hilario for helping my brother and his family get into a bigger car! We really appreciate everything that Hilario did to help! If you're looking for a new or pre owned vehicle I HIGHLY recommend asking for Hilario! read more

Findlay Toyota - Auto Repair Near Me - Henderson, Nevada

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T-O-Y-O-T-A!! What's more F-U-N! Our T-O-Y!! Yay!! It's not time to get a new ride, it's time to service the old ride. The key to keeping the vehicle happy is proper maintenance and care. Make sure and keep it in proper working order. Especially with the car care program that Toyota offers. When you show up, make sure and have an appointment. These days we always, always, always need an appointment . Or you will wait and wait some more. You pull up to the service bay and the employee will check you in and give you an estimate when the service is complete. All the employees here are truly amazing and seemed dedicated to helping us the customer. What brilliant jobs they perform ! Now that they have the Toyota Rav, we play the waiting game. The lobby is filled with coffee and hot chocolate if you want, help yourself. It's a self contained service machine. It's decent too for a machine. They have places to sit and sip your beverage either in front of a screen or a table. You could walk around outside and see what's happening with a new car or truck. As you walk around there is individuals that will come out of nowhere and they are trying to make sure you are happy and perhaps want to take something new home. While out and about on the property we had to shatter the sales team pitch, but were enlightened and parted with a happy "no!" If you need tacos, they are out front too on a food truck. The tacos look fun, but the vehicle is all done so it's time to go . Thank you to the team here for making us feel special. The service and maintenance team is amazing too. Thank you to all! read more

Findlay Toyota - For the L-O-V-E of a T-O-Y-O-T-A! - Auto Repair Near Me - Henderson, Nevada

Four hours when we knew exactly what VIN we wanted ...family oriented business who try to make every sale a positive experience. Updating the review now that we've had two services and an a/c issue...we mentioned a very high pitch squeak at the first oil change and was ignored. The second oil change we came prepared with a video and the known Toyota bulletin to fix the issue. They then ordered the incorrect part and had it for two weeks. We dropped the car off for 5 hours and then they called us and told us it was the wrong part with no known ETA in its arrival. Now we need to live with the squeak indefinitely... read more

First off, we reached out to a few places before moving to Las Vegas and selected Matt for our services among all because of his consistency in communicating with our long distance needs and concerns. We felt like family even from afar! We expressed shortly before landing that we had a concern with lugging our family and luggage from airport because we needed lots of space and seatbelts. Matt went OUT OF HIS WAY to not only get us but at 5am in the morning and that wasn't just good service, it was heart warming and truly made me feel like I want to give back in some way.....and plan to. We were able to settle in and hopped in with some family to the dealership and he listened to our needs, didn't just think of a big old sale and understood we wanted to start off with a budget and ended up with a deal we didn't even expect and for that, Matt is now our designated salesperson and will be recommended from us indefinitely. Mahalo Matt for being such a solid and HONEST brother to us. See you soon! read more

Findlay Toyota - Thank you Matt! - Auto Repair Near Me - Henderson, Nevada

Les made the buying process very easy and without any pressure for my newer car a 2023 to Toyota crown hybrid Paid cash and had the car within hours. Great process! read more

Got a 21 Tundra little over a week ago. The roll-up bed cover didn't work. Sales asked me to have service look at. Service said the whole cover needed to be replaced. Sales told service to order replacement and install at no cost to me. Got a new back-flip installed few days ago. This dealership really knows how to take care of previous customers. I won't go anyplace else read more

Findlay Toyota - My 2021 Tundra - Auto Repair Near Me - Henderson, Nevada

I have never in all my years of car ownership been treated as good as the techs here! Came in to get my service and alignment done and if you know me, I hate everything about taking my car in to get serviced! from having to sit there for sometimes an hour or two at a time half of my day is shot by the time I get out. But Findley you got five stars for your service they offer to Uber you home and Uber to pick you up so you don't have to sit there and wait all day for your car to be done. drinking coffee and eating donuts may be fun for some. But when you're a busy lady, you'd rather be home, taking care of other things. I am so very happy that I bought my car at Toyota. You guys have a customer for life!! thank you thank you thank you read more

John Gartrell helped us with a very tricky request. He totally took ownership of our issue and handled it. After helping us solve our issue my parents did an about face and changed their needs. John was on it. Never an upscale, no attitude. Really liked him. I also liked the big screen TVs, the coffee/cappachino machines, and the cleanliness. read more

My experience with Findlay Toyota Henderson was awesome! My boyfriend worked with Brendan a year ago to buy his Toyota Forerunner and had such a great experience he recommended him to me. Brendan made my car buying experience the best and easiest I've ever had. He is very very knowledgeable on all kinds of cars and I never felt any pressure to make a decision either way. He also worked hard to find me the best deal on the car I was selling. I would recommend Findlay Toyota and send anyone I know, interested in Toyota to Brendan. read more

I had an amazing experience out at Findlay Toyota. The salesman who worked with me was Jorge ("The Hat") and I also had the pleasure of working with Kris, who was an exceptional customer experience specialist!!! Jorge showed me several vehicles and was patient with me as I weighed the different options. As we discussed my target monthly payment, Jorge helped me identify additional options, which was super helpful. After I narrowed down my options to two different vehicles, Jorge introduced me to Kris, who spent several hours with me discussing the financial aspects. Never once did I feel pressured to purchase a vehicle at a price tag above my comfort levels, and I also felt Kris (and his finance manager) were very reasonable in both the vehicle purchase price as well as the value of my trade-in. If you've ever been in a dealership where it's heavily sales-driven and nearly suffocating, the alternate sales approach taken by the team at Findlay Toyota definitely offers a far superior experience!!! I would highly recommend this dealership to anyone who is looking to change up their current vehicle or add to their inventory. And I especially recommend working with Jorge and Kris!!! Thanks to them, I have a beautiful 2024 Toyota Camry that suits my personal driving needs AND meets my budget comfortably. read more

Findlay Toyota - Sales floor decorated for the winter holidays - Auto Repair Near Me - Henderson, Nevada

My experience at Findlay Toyota Henderson on July 29th, 2025, was, without a doubt, the worst dealership experience I have ever had. I had a confirmed 9:00-9:30 AM appointment to view a specific 2025 Toyota Grand Highlander Hybrid XLE (VIN: 5TDACAB5SS060138), which I had confirmed was available and physically at the dealership via text message (screenshots attached). What followed was a complete waste of 30 minutes and a shocking display of disorganization and poor customer service. Upon arrival, the front desk seemed utterly confused about my appointment, despite my clear communication of the time and vehicle. I was then redirected to Linda Dang, who was supposedly in charge of dispatching vehicles for customers to view. My interaction with Linda immediately set a negative tone. Before even acknowledging what vehicle I was there to see, she asked what vehicle I wanted to trade in. When I reiterated that I was there to see the specific Grand Highlander Hybrid I had requested via message, she dismissively stated, "everyone that goes through Linda purchases a vehicle." This comment was incredibly rude, pushy, and unprofessional. It was clear Linda had no idea what vehicle I was interested in, as I had to repeat the VIN multiple times. The VIN I provided was for a black Grand Highlander with captain's row seating, which the messages confirmed was at the dealership. Linda then instructed my friend and me to go outside, claiming the vehicle was in the lot. We followed a worker out to the parking lot, only to be led to a vehicle that did not match my description at all. It was metallic red, non-hybrid, and lacked captain's row seating. The worker then casually mentioned this vehicle was just for driving to the actual location of the car I wanted to see. By this point, it was already 9:20 AM, and I mentioned to the worker that I needed to be heading out soon. His response was a dismissive "whatever" tone, as if my time wasn't important. He then sped across the dealership to a "staging area." While there were other vehicles present, none of the vehicles I had specifically requested and confirmed were in their dealership inventory via text message were to be found. After looking around for the vehicle, he finally admitted that the vehicle I was interested in was not, in fact, at the dealership. He then sped back and dropped us off at the front. I immediately went back to Linda Dang to inform her that none of the requested vehicles were available and that I was leaving, as my 30 minutes had been completely wasted. Her response was astonishingly unapologetic. She blamed "Ashley," the AI platform they use for texting customers, for the misinformation. This entire experience was a testament to Findlay Toyota Henderson's complete lack of organization, disregard for customer time, and abysmal customer service. From the initial confusion at the front desk to Linda Dang's pushy and uninformed approach, and the worker's unprofessionalism and ultimate failure to locate the confirmed vehicle, every step was a disappointment. Blaming an "AI platform" instead of taking responsibility for their own internal communication and inaccurate inventory database is simply unacceptable. I strongly advise anyone considering Findlay Toyota Henderson to look elsewhere. Save yourself the frustration and wasted time. read more

Findlay Toyota - Auto Repair Near Me - Henderson, Nevada

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Chelsea The sales rep was very communicative until we actually showed up. Chelsea contacted me about a vehicle I inquired about on Saturday and scheduled an appointment for Monday (MLK Day). I even texted her when I was running a little behind, and she acknowledged it and told me to take my time. When we arrived, she greeted us, then immediately handed us off to another salesperson, claiming they were up to date on everything. That salesperson then told us the vehicle was no longer available, from email from Chelsea with the details. This was extremely unprofessional. We drove all the way across town and were never given the courtesy of being told the vehicle had already sold. If the plan was to bait us into coming in to push something else, that was an automatic no. We'll be taking our business elsewhere. read more

Awful experience here! I was judged and belittled by a sales representative who made an assumption that I could not afford a vehicle. This same sales rep ran a hard inquiry on my account and tried to force a sale on me. The most offensive part is the sale rep repetitively telling me I can't afford my taste in cars and constantly emphasizing that I couldn't afford the vehicle I wanted. Fun fact, if you have issues with disrespectful sales reps you can reach out directly to Toyota and report this dealership. They lose points based on how they are doing rating wise. I will be contact Toyota about this incident especially since I told customer service about my experience and they assured me a manager would reach out to me, but again to my surprise, NO ONE has reached out. If you want to deal with being belittled and demeaned and constantly judged please come here! read more

The people here are very nice however, you're being charged way too much for any auto repair that they do. I would definitely shop around before going here. read more

Fantastic experience. If you are looking to lease or purchase, ask for Moises. He will take care of you. The entire process of negotiating the deal to picking up the vehicle took less than a few hours, and was met with a professional team. A much better experience than trying to work with AutoNation Toyota who were incredibly pushy and gave significantly worse numbers than Findlay. read more

For my Prius this service center is the only place I take my car for service! Jesse G. Service consultant was amazing. He was able to make sure I could get back to work while my car was being serviced. He advised that it would take the entire day and I was able to get back and pick up my car and it was in great shape. He was in constant contact with me to let me know all the things and even offered a discount they had available online. Overall everything was very reasonable. read more

I came in today for my six month maintenance, now I don't know if this is because I'm a women by herself or if this is something they do to all customers however-- not even 15 minutes after they took my car back two workers come up to me with the paper saying i need all four tires replaced, and quotes from 1,200 - 1,700 for all new tires. I'm told my tread is completely gone, it's not safe for me to drive, i cannot wait until my 20,000 mile maintenance (car is at 17,000 now) I'm thinking wow! I just got this car, and i literally only drive it to work everyday how in the world is it this bad and i JUST checked my tread with a penny not even two months ago. I tell them no thank you i don't trust it and I'll get tires somewhere else -- then as I'm leaving i decide let me grab my penny and just check see if i need to go to a tire shop right now, the worker outside who was nice even asks "you're checking your own tread?" I straight up said yeah i don't trust yall lol. Penny test comes out looking good, i then decide you know what ill go to the tire shop that helped me with all my old cars they're great wouldn't finesse me. Get there, they check my tread and immediately tell me whoever told me i need new tires is scamming me because i have 7 in the front and 8 in the back. I get home and check through my paperwork and it literally says on here i have 7/32+ tire tread. Cars COME with 10/32 or 12/32 -- aka my tread is fine! Thankfully i didn't just say okay and buy the new tires like i would have if i trusted them! So yeah, always shop around, don't assume they have good intentions -- and if you're a girl maybe have someone come with you because this happens everytime i go alone. I work hard for my car, i want to do everything to take care of it and make it last; but not replace tires with 7/32 tread lol. read more

Findlay Toyota - 7/32+ tire tread, - Auto Repair Near Me - Henderson, Nevada

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Bought 2024 Didn't realize until I pulled off lot cracked windshield and bad tire. Paid cash. Pulled hard credit when I specifically told them not to. He assured me a soft inquiry Cash! read more

It's always a pleasure to trade in or purchase a new car at this dealership. I've been working with Jay Flores for years--he's trustworthy, transparent, and honest. He always takes the time to understand what works best for me and my family. Jay is attentive, humble, and always explains everything clearly. Thank you once again, Jay, for taking care of me this past Saturday with such patience and dedication. I truly appreciate your help in getting my new car. See you next time! read more

I was very impressed - excellent service ! John and the entire team helped me to get my car serviced in a kind and professional manner. I have been a customer for years and will continue. Thank you Findlay Toyota in Henderson read more

Great service! I had to drop off my car at the dealership! I was assigned to Armando and he did a great job to get the service done on time. Right expectations was set from the beginning and car was ready when I was promised. Would highly recommend this place. read more

This place is solid, and massive. Dalton, Geo, and Brandon in parts and service are outstanding. read more

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Kyle is great. The service has been great over the past 5yrs or so. The only downfall no matter when you come I've never had an oil change take less than 3hrs, always around 3.5hrs. I wish this location had an express lane for oil changes. This location is not close to my house but I come because of the good service. My most recent visit I had a $30off coupon from centennial location for an oil change and the manager would not approve it to be price matched. Since I live in between these two locations I may give centennial a try again because of that coupon. So odd because Findlay has honored another locations coupon before and that kept me coming back. Seems it's not a consistent thing and depends on who the manager is that day? Besides that this location is great and I'll be back once centennials coupon deal is over. read more

Went to have my 2019 RAV4 serviced, not being mechanically savvy, they could have easily taken advantage of me. They did not , everything was fine with car,and I was on my way read more

I brought my car for regular maintenance including tire rotation- I found out they did not inform me about missing nut lug on one of the tires- when I called today to inform them regarding this problem, we were told that our mechanic notated on their system but not on the invoice provided to us - Findley Toyota told us that prior service was in Florida and they may have been the cause- Findley does not take responsibility for not informing us regarding above issue read more

Their aggressive sales tactics are gross. As soon as you step onto their lots, sales vultures are ready to pounce on you. Sales manager asked me if I wanted to flip a coin to potentially get a bigger discount (or lose the one I've already negotiated). They have a big scoreboard in the lobby showing sales figures. It's all gross. read more

Findlay Toyota - For customer to see - Auto Repair Near Me - Henderson, Nevada

I would leave 0 stars if I could. Absolutely horrible techs with no accountability for mistakes. If you break something while servicing a customers vehicle, you should do the right thing and fix it without charge. If I bring my car in for simple maintenance and you break something else you cant just tell me that it's my fault and i can either drive out of there with it broken or sell an appendage to afford the replacement. But thats what you'll get at Findlay Toyota! Imagine how many people they do this to! I would not recommend ANYONE go to Findlay Toyota for any reason. read more

Absolute worst car buying experience ever! After agreeing a price in writing via text and email, they flat-out refused to honor the price and tried to tell me that when they said the "out the door price", they actually meant that that was their dealer cost and not the actual selling price. If you're thinking of buying a Toyota, do yourself a favor and do what I did, and go elsewhere. I'd NEVER do business with such lying disrespectful lowlifes. Don't believe their commercials or anything they try to tell you ... they're pure scum. read more

For those planning to buy a vehicle, I highly recommend collaborating with Mona & Kc from Toyota Findlay in Henderson, Nevada. These sales professionals are extremely helpful, patient, and provided us with a reasonable price. Findlay Toyota is lucky to have them on board. read more

Findlay Toyota - Energetic and very helpful sales professional KC - Auto Repair Near Me - Henderson, Nevada

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A year ago, I bought my brand new 23 Toyota 4Runner with Brendan Bush, he provided the BEST quality service in helping me find the perfect SUV and after almost 2MOS of searching, he found the one! he was upfront, helpful, ethical, accommodating, NOT PUSHY at all, nothing but 150% professional. Because of that, he definitely earned by business and this past Tuesday I referred my GF to go see him. He assisted her with the same professionalism, being as helpful as he could be, she found also her 4Runner with his help. He made the process easy, fast and she "LOVES" her SUV. WE will definitely be referring him to our friends and or anyone that needs their next car. Brendan thanks for everything!!! Lindsey loves her truck. read more

Shopping for a car at Findlay Toyota Henderson is a waste of time it took over 3 hours to get an unsatisfactory trade in value They emailed an estimate $2800-$4600 and after hours said $1500 read more

This is the best dealership I've ever been to. The entire team in every department are wonderful and so easy to work with. Emilio in the service department is absolutely amazing, he is the kindest human and truly goes above and beyond. I cannot say enough good things about him or thank him enough for taking such great care of my car. Any time my car needs anything I will be bringing it here to Emilio. Thank you again and again! read more

Findlay Toyota - Auto Repair Near Me - Henderson, Nevada

Service dept only. It was quite easy to make an appt. Large dealership with a large service department. I needed an oil change and was referred to Maverick by a family member. Arrived at the appt on Saturday and 8am and asked for Maverick. It was quite a busy Saturday as all the drive up lanes for service had at last 2-4 cars waiting to be checked in, including mine. Maverick came and greeted us and as it was already getting hot, asked us to wait inside at his desk as it's much cooler while he takes our car into get serviced. That was appreciated. He came in, pull up the car's info, as I've been there a few times for maintenance services and also bought a service packages. As it was only an oil change, it was covered and he recommended an alignment to be done but doesn't need to be today. I did not want o wait further so decided to do the alignment next time. Not a pushy service person and knew we only were there for what's needed. We waited a good 1.5hrs as it was a busy Saturday there and we knew it. He found us and connected with us. As stated, no charge and reminded us of the alignment for next time. I love the smoothness of this morning's interaction. My car is ready for another 5000+ miles before anything else is needed. I was able to work and enjoyed my coffee in the waiting area. Tables were not closed together so we had privacy of sort and not rushed. We will be back for Maverick for sure. read more

To start with, the service department is the worst in Vegas. It is so bad, I bought a brand new car at another dealership! read more

Findlay Toyota - Lexus of Las Vegas - Auto Repair Near Me - Henderson, Nevada

Jordan was great. However it pains me to write this your tire personal left my tires under inflated with 37lbs when i brought it in it was at 41 lbs. this morning the light was on with a reading of 33lbs In all four tires! I had to waste 20 min on of my time to inflate my tires to go to work. Plus the tech left the caps loose! Terrible where's the quality inspection and the did not wash my truck ! Might have to go to another Toyota dealer to get warranty work done! Seems like they don't care about you after the sale and warranty work! As there no money exchange! Just bought the tundra less than a month ago to had to flat tire on the rears due to a razor in one and the other had a lag bolt In it! Both got picked up in Henderson! Too much construction! Service is definitely lacking I also inquired about putting a lock ion my spare tire! They want to charge me $200 dollars. If you can put my tire caps back on what make me think your tech can put the tire locks on! Tel different manager has two different outlooks! No body knows what they're doing! Shame on you Finlay! read more