I scheduled a diagnostic appointment for multiple related drivability and electrical issues (intermittent jerking while driving, the main screen going black, and low-battery warnings). I have an active extended warranty and was upfront about that from the beginning. I was informed that diagnostics are charged $295 per symptom, even when all concerns are addressed during the same visit, requiring pre-authorization of up to $885 upfront before any inspection was performed. No option was offered for a single diagnostic fee or staged authorization, despite these symptoms potentially being related. This approach did not align with what I was advised by my warranty administrator and did not reflect industry standard based on my follow-up calls to two independent European specialty shops, both of which confirmed they charge one diagnostic fee per visit to evaluate all related symptoms, typically ranging from $250-$350 total. Given the significant upfront cost and lack of flexibility, this felt excessive compared to standard practice, and I chose to cancel the appointment. Communication was polite, but the diagnostic billing structure made it difficult to proceed comfortably. I hope this feedback helps improve transparency for customers using extended warranties. read more

Love love this place everyone is so friendly and helpful. Every time I got a low tire or any questions I have I can always stop by. I really enjoy their lounge room with snack and lattes read more

Land Rover Henderson - Car Dealers Near Me - Henderson, Nevada

I had an excellent experience with Land Rover Henderson. Even though I live in Scottsdale, AZ, the entire negotiation process was smooth and straightforward. I've owned 108 cars over the years, and this was one of the most streamlined car-buying experiences I've ever had. They gave me exactly what I asked for on my trade-in value, which made the decision easy. When I arrived at the dealership, all the paperwork was prepared and ready to go -- no waiting around. The team was incredibly welcoming, including my salesperson Abel, and Finance Managers, Alex and Corbin and also the General Manager. The visit was efficient, professional, and genuinely enjoyable -- and they even sent me off with a beautiful Land Rover hoodie. Highly recommend! read more

Land Rover Henderson - Car Dealers Near Me - Henderson, Nevada

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Perfect experience! How can buying a vehicle be a perfect experience, let me explain. I arrived on a Saturday afternoon and was approached by Sydney Israel. A very nice man who did not seem pushy nor needing to sell but just asked us if we needed help. I'm pretty frank person and said that although I hate to be at a car dealership, I wanted to come to test drive the vehicle and will not be buying today. And within about 15mins minutes, that's what we did. Sydney got me behind a wheel of a car I have been eyeing online, he was in the passenger seat and my partner and daughter are in the back seat. We drove for a good 20mins on the inside street and then the highway to give me a good feel of the car and some of the functions. We also had some talks about what I'm looking for and exchanges on the price of the car. Upon returning to the dealership, I told Sydney that I'm still not ready to buy but would like him to send me via email all the info we discussed on the car including price and out the door price and we will be in contact. Surprisingly, Sundays are their day off so I did not hear from Sydney. I liked that a lot. I did hear from him on Tuesday afternoon via text as he wanted to make sure I received what he sent me on Monday via email. The email was in my spam so that's why I didn't get it but then told him I'll review and revert. I am not in a hurry to buy. My car is currently a 2018 sedan with no issues. This new car would be a want and not a need. Sydney did not push at all. On Wednesday evening, I emailed him what I wanted from the purchase and see if he can do anything about it. I shared I do not want to be sitting at the dealership for hours to not get anywhere. I'll do everything via text and email until all is agreed and if the car is available on the agreed terms, I'll be there to sign for it and take it home, and hopeful to be done in one hour. And by the next Saturday evening, and exactly 58mins sitting at the dealership only, Sydney and I walked to my new car with a red bow on it. I cannot ask for a better experience with any dealership. Each person I spoke with, including Sydney, was cordial, courteous, respectful of my time, and not rushing me to do one thing. I am home with a few car now for 3+ weeks and still share with my friends and family the perfect experience I had at this dealership and Sydney. I cannot express enough my gratitude to the team there for understanding my wants and following thru. read more

Land Rover Henderson - Car Dealers Near Me - Henderson, Nevada

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John Hartman treated us very well we just bought our 22 bmw x6 . Great service everyone was nice keep it up guys !the only disappointment is 2 keys were presented in the pictures of the vehicle for sale and we only received one key for this vehicle they said only came with one and only offered a discounted key price for us which we haven't heard from them yet since e the sale I'm in the business so I know when bs is spoken read more

The best dealership and of course (my opinion, the best cars) I love the team here, everyone is so friendly and helpful. I don't see myself going to another car company for a very long time. Mark, Sydney and Michael! Thank you for always making me feel like family. I love my car so much! read more

Had a great experience car shopping at this dealership. Everyone was very professional and my salesperson followed up quickly with any questions I had. Ultimately, they didn't have the vehicle I was looking for in the time I needed it but will certainly consider them for a future purchase. read more

Beware of Dishonest Practices at Land Rover Henderson I purchased a 2017 Ford F-250 from Land Rover Henderson, trusting their word that the truck had been fully inspected by their mechanics and was in perfect condition. Two days later, white smoke started pouring from the exhaust. I brought it back to them, only to be told they don't even have certified mechanics to diagnose diesel vehicles. Instead, they insisted I take it to a Ford dealership, despite the fact that I signed a contract giving me a 30-day/1,000-mile warranty through them. Another day passed, and the check engine light came on. Out of desperation, I hired a mobile mechanic with my own money, who diagnosed a failing turbo and faulty sensors. When I took this information back to Land Rover Henderson, they again told me to pay for repairs at Ford and promised reimbursement only if it was covered under their so-called warranty. This dealership is dishonest and unwilling to stand behind their sales or their contracts. How was the truck even inspected if they admit they don't have qualified diesel mechanics? Stay far away from this place if you value your money and peace of mind. read more

I can't wait to buy my next car from Henderson Range Rover. The entire staff was polite and courteous. I had a great time at the British Car Club mixer and was impressed by the fantastic spread they provided. Outstanding job. I'm confident their customers are treated like royalty. read more

I just purchased my First Range Rover, I waited 9 months for a custom build and man I must say worth the wait! Not only is it a beautiful ride but the service was incredible. Jason was my sales associate and he went above and beyond. Called me out of his office hours to answer questions, drove to the shop to take pics as they detailed it, had all the paper work ready to go when we got there. He was so nice, professional, and on top of everything! Easiest car buying experience ever! Thank you Jason, can't wait to get my next from you! read more

Rick Rands was the absolute best and excellent customer service. We all know how car salesmen's can be and he was by far the sweetest and not pushy AT ALL. Everyone there was very kind and professional. We LOVE our car and will be back to see Rick for our next one! Thank you so much! read more

Customer service when I dropped off the vehicle was outstanding, I am truly feeling confident they will fix my Range Rover properly... service manager and service center rep have been absolutely fantastic so far... read more

DO NOT take your car here for service. For a simple oil change they want to keep your car up to 72 business hours. How tf does an oil change take 3 days? I've never in my life heard of this. Oh and to make it worse no you don't get a loaner car, but they'll take you home free of charge! But wait, they have an on site enterprise they can get you in a wonderful Kia Forte while you wait 3 days for your oil change. This place is an absolute joke. read more

My sister bought her first car here and Michael & Corbin were amazing. They were super friendly, and knowledgeable. Honestly everyone in here including the finance people were so personable and honest. I like dealers that don't make you feel like you're getting scammed and that they care. This place exceeded our expectations and will def be back here! Ask for Corbin or Michael if you come here. read more

Land Rover Henderson - Elegant waters for guests - Car Dealers Near Me - Henderson, Nevada

Sam our service advisor is the best in the business. He always makes you feel like your customer number one. I have been to numerous dealerships and Land Rover Henderson is by far the best. The customer service alone by the entire staff will make you want to keep buying their product. Keep up the great work. read more

Service dept lied and stated new brakes and rotors were needed for my vehicle. My husband took the vehicle to a brake professional this morning. The professional showed my husband first hand that no service was required. The dealership lied and now we will never do service with them again. read more

If you're looking for a trustworthy dealership with honest salespeople, RUN away. My experience was an absolute nightmare. The salesman, Corbin, fed me nothing but outright lies throughout the entire process. It was a constant game of dodgeball, trying to pin him down on basic details. There's no way I could trust a word that came out of his mouth, let alone feel comfortable putting down money on a car under such shady circumstances. This dealership's tactics are unethical and unprofessional. Don't waste your time or risk getting ripped off. Take your business elsewhere! read more

I don't even write reviews but I deemed this one necessary. I drove to the dealership from LA and bought my car here on 8/15. It is now 11/26 and I have yet to receive my plates or registration. The lack of communication on their end is now costing me an extra thousand dollars. read more

Wow, these guys are terrible. Walter, the service technician who I unfortunately got stuck with, took 8 hours to get back to me on but a simple price quote and timeline to get the work done. I followed up with him 3 times during that period to effectively remind him, only to eventually pry the price out of him when I followed up with him moments before closing. After all that, his price was 50% more than Land Rover Las Vegas -- and they way he quoted it was very amateur "I think it is maybe going to take like 6 hours so that's... ummm... like $1400". Feels like they (or maybe just him) are really struggling in this department for qualified talent who know what they are doing. For what you pay to own a Land Rover or Jaguar, and then to maintain it, the quality should be miles ahead of what I experienced. I'd recommend going elsewhere. There are a number of quality European Import places in the city or worst case the guys over at Land Rover Las Vegas are way better than Henderson, which is a shame -- since Henderson is closer to me. Good luck... read more

My situation is a bit unusual. I live in the northeast corner of New Jersey, across Hudson River from New York City. I just bought a pre-owned F Pace from Land Rover Henderson and couldn't be happier with the service I got from Corbin and the rest of the staff. My 2017 F Pace was parked on the street when some fool driving close to 100 mph (25 mph zone) drove right into it. He pushed my car 20 feet down the street, turned it sideways and then over the curb and onto a neighbor's lawn. My F Pace was totaled. My son, Bill, who had been a pre-owned manager for 25+ years, called me up when he saw my Facebook post on it. I told him that I wished I could get a replacement but that I knew this was unrealistic. So Bill went on the sites he used to see what he could find and amazingly the exact duplicate had just been turned in at Land Rover Henderson near where he lives. He met Corbin there who showed him the car and the Car Fax service records. The previous owner had always serviced the car at Jaguar. Now it's not all that easy to buy a car from Nevada when you're in NJ. Corbin made the entire process so easy. He was extremely attentive and called me often to tell me how things were going and what needed to be done. Not 1 time did I need to call him up to ask what's happening. He even pre-empted my questions answering all of my concerns. My son remains in the car business and told me what a great dealership this is. He was impressed with Corbin and the entire staff. Whenever I called in to return Corbin's call, the receptionist was great too. Every single interaction I have had with Corbin, the purchase and finance process, etc. has been nothing but excellent. This is a phenomenal dealership and Corbin is a fantastic salesman. read more

I tried to buy a car from this dealership. The day I reach out to them the salesman told me the price, which is I am happy and put deposit for 5000$ and on their website said this car come with New front and rear brake but it's not after I put deposit they stated told me the car have problems with the brake and its need a week to replace (why they post on the website new brake when it is not yet?) and when the day sign the documents the price is totally different. This dealership had so many odds to me so I am canceling buy a car from them. Make sure to check the price before signing anything! Be careful be buy cars from them. Btw, I am tried to buy their car from another state and never go to the dealership always on the phone with them. P.S. the first salesman is horrible but second one name Jordan is really helpful and followed up. read more

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Just purchased my first car ever yesterday which was a honda accord. Saw the car posted on carfax and immediately came over to see the car. I was immediately helped by Michael who was very polite and patient throughout the whole process! Also was helped by Corbin who was kind enough to explain every single detail about the car! Both of them were so helpful and kind!! Ive been to other dealerships and this location by far had the best customer service! I will definitely recommend this location! read more

Land Rover Henderson - My new car that I was able to get thanks to Michael & Corbin! - Car Dealers Near Me - Henderson, Nevada

Thank you jordan and the whole team for help me to get the car of my dreams!!!! You guys are the best team in vegas!! Thank you for the whole experience Amanda Olmo read more

Land Rover Henderson - Car Dealers Near Me - Henderson, Nevada

Brand new absolutely gorgeous location with helpful staff, beautiful waiting room with beverages and interesting magazines available while you wait. The smoothest experience I have ever had while waiting for my car. Thank you Land Rover Henderson fir the wonderful service. PS- if you're into the defender- (which you should be) looks like they have a few available here! read more

Great dealership with second to none customer service from sales to service. Even if you have a small question they are there to answer and are great about keeping you updated on the progress of your car if it's in for service. read more

Land Rover Henderson - Car Dealers Near Me - Henderson, Nevada

Had a great experience buying from Land Rover Henderson Corbin made the process simple and fast. Got a great value on my trade and love my new ride! Thanks Land Rover Henderson and thanks again Corbin! I will be back! read more

Micheal McNualtyis the salesman to ask for. He is patient and kind. He made this a great buying experience. Land Rover henderson is brand new and very nice inside and I have met everyone there, parts etc everyone seems nice and helpful. read more

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Ask for Corbin!!! He made us feel comfortable during our purchase and treated us like a valued customer. He worked with the mangers to finalize our deal and we were happy when we drove off. The dealership is new, clean, and have a great selection of cars. read more

I had some very specific requirements I wanted for my new Range Rover sport. Salesperson Alex Garcia was very patient for the 3-4 months that it took to find the right combination. Very friendly and professional from start to finish. We will be working with them again very soon for our next one. read more

I have never had a car shopping/ buying experience that was actually enjoyable until now! The entire team here is so friendly and relatable and really made us feel more like friends than customers. This is definitely a luxury dealership yet doesn't feel stuffy or unapproachable. Everyone that we met was more than friendly and seemed to genuinely want to help. Alex took such great care of us and answered all of our questions and never made us feel rushed or pressured. From sales to finance to management, this dealership really should be proud of themselves as they are such a welcome addition to the Henderson community! read more

We visited Randy at Land Rover Henderson. We have purchased many vehicles from him. Randy is very professional and looks out for his Customers. I always feel great when buying a car from him! He is really a genuine guy! The Showroom at LandRover was beautiful. We were greeted and felt very welcomed to be there. Everyone was friendly and professional. We had coffee and water while we were waiting for finance, and we felt like we were visiting with friends. Chris in finance was so kind and patient he answered all our questions. Really everyone we came across was great. We highly recommend Randy if you are looking to purchase a vehicle. We could not be happier with the purchase of our Honda! Thanks Randy and Land Rover! read more

If you're looking to buy or lease ask for Alex he is super helpful and very good at his job, he helped both me and my mother get into some very nice cars in which we are both extremely happy with. Overall the staff are welcoming and professional but I cannot stress enough if possible ask for Alex to help you out. read more

They were very good about following up, but was really offended by there offer and went elsewhere!! I tried to buy a vehicle here once before and won't bother again!! read more

We didn't get a picture with our new vehicle, but I do want to say Randy Brooks was a pleasure to work with. He was very knowledgeable and was able to answer all questions we had. Sarah Gallegos was wonderful also; she made the signing process seamless and lots of laughs. Thanks to everyone for a great expirance. You might have just made us permanent family now! read more

Our first Land Rover experience was great. After 2 weeks with Discovery is has exceeded our expectations in every way. Our sales rep, Wes Brown and sales manager Chris Jacobsen were extremely knowledgeable about the vehicle. The whole buying experience only lasted about 2 hours, record time in my experience. Highly recommend! read more

Very impressive showroom with a great sales team that was willing to go above and beyond my needs. Corbin is a great guy, he took his time and explained everything to me and even helped me register my new car! if you need a Car/Truck/SUV give the staff of land rover of henderson a call. Excellent staff and high quality used vehicles. Thank you Louis rossi read more

I was stuck between wanting one of two cars when I went into Land Rover Henderson today. I thought my husband and I would go in, and test drive a car to assist us with making our decision sooner than later, but had no intentions on purchasing today. On arrival, the inventory looked a little sparse and we were paired with Alex who informed us, that the inventory was in fact short. You can tell the shortage did effect the staff moral a bit but after a few moments and questions Alex was able to point us out something to test drive. After the test drive, he asked us more questions and pointed out the perfect vehicle for us. He did not hackle nor pressure us which was amazing. The staff let the cars sell themselves and provide any details you may need. This was hands down my most pleasant car buying experience. A special thank you to Alex for assisting us and being transparent, to the manager Chris for gifting us with some merchandise, and for Sarah for handling the paper work flawlessly and providing us with great conversation. I'm in love with my new car and I am so grateful for Land Rover Henderson's customer service and hospitality! They even found a red bow for me to pose with. read more

Land Rover Henderson - Car Dealers Near Me - Henderson, Nevada

Sold a car, which I owned outright, to this place. Handed over the title and it still took over a few days to get a check. The salesperson who assisted me in the transaction was making up excuses even though my vehicle was already listed on their website. Finally I called finance directly and I had a check in my hand by the end of that day. If you're selling a car to this dealership, do not leave until you get a check. read more

These guys are great. I recommend Corbin. Had my first Land Rover experience with him and he was super easy to work with. Everyone at that location were warm and friendly, from Corbin, to the sales manager who was there to the finance manager. They made my pick up quite an experience that I will never forget. He was nice enough to even get my daughter a Land Rover teddy bear without even asking. I have recommended them to others which have already resulted in other successful transactions. Good luck to them and Corbin. read more

Great service & my car looked amazingly clean at pick up! Reasonable cost and very nice facility.