Definitely impressed with this O'Reilly's. Great staff, quick service but not having my bulb but…read moreoverall better service than the staff at Cere, CA location. Quality of service: A +++ Quality of product: A + Price: $-$$

I walked into and Jonathan greeted me and ask if I need help he also noticed I was disabled and he…read moreoffered to get what I need and he did he even got me a bundle that saved me some more money this person need a raise and needs to be promoted to manager i work in customer service for years this is a good worker treat this one right thank you again Jonathan you helped me more then you can imagine you treated me like a nor person then a cancer survivor that I am see you soon boss

Special thanks to Gene at American Chevrolet in Modesto. I am a loyal Chevy owner and was looking…read moreto buy a forth Chevy, and add to our existing fleet! Despite buying two trucks from my local dealership, they were unable to deliver on inventory or price. After calling around, Gene was able to get the truck we wanted, at the price we wanted and we made the 1.5 hour drive to buy it. The whole transaction was smooth and i suggest anyone wanting a Chevy to reach out to our new friends at American Chevrolet.... its certainly worth the drive to Modesto from out of town! thank you!!!

Oh my, where do I start... Sales:…read moreWe were greeted by DJ within a few minutes with a smile, not the salesman (rushing-bull) attitude. He was polite and inquisitive which instantly put me at ease. Thru the entire Q&A that we peppered him with, he had answers and knew his business. Not to mention, just an all around good guy!! After the purchase was finalized, he took the time to explain EVERY inclusive button and setting. Financial: Ricky was just as kind and polite with all of our questions and explained ALL ASPECTS of how the financing worked and all of the options that were available to us. I especially appreciated, being new to EV technology and ownership, the time he took with warranty information. Being in a tough spot, with a car to trade that had been driven TO DEATH, trying to make a major purchase on 3 hours of sleep and being COMPLETELY out of my depth, the people at American Chevrolet made my experience of buying a new car exceptional!!

Here right now for oil change and mr. Scott helped me for the service …read more. He is very helpful, friendly and real polite 2 thumbs up for mr Scott

Short version: a $4,738 repair. I was first told I owed every dollar, then, with my service…read morecontract on the claim, that I still owed over $2,000. I paid $0. The only reason I know that is I did this service department's paperwork myself. This started as a two star review. The finish earned the third star. On the people: the communication problems ran through more than one advisor, so this isn't about one person. Mine had good moments: he owned the numbers, apologized in writing when they turned out wrong, and called unprompted for permission before removing my aftermarket lights. But simple yes or no emails went unanswered for days, and an advisor who answers fast by phone yet goes quiet whenever something needs to go on paper doesn't look lazy. He looks like someone working where paper is dangerous. A pattern that survives multiple employees isn't a personnel problem. It's a management product. The one exception was the lane manager, Kevin, who answered quickly every time. Saturday July 11: dropped off my 2022 WRX. Monday July 13: diagnosis, a leaking AC evaporator core, and a driver's seat frame that snapped at a factory weld on the freeway. $4,738 at 78K miles, warranty long expired, and the bill was mine. It stayed mine until I found a CNA National service contract I'd forgotten I bought at another dealership years ago. This store works with a different administrator and had no reason to know CNA's procedures. That buys real grace. Mid week I was told verbally, twice, I owed $2,000+ for a "labor difference." I'd said early on email works best and I wanted things in writing. Emailed questions still got phone calls back, if anything. Six requests before a partial breakdown. Five written loaner requests over 18 days. Never answered. The completion date moved three times, and I usually learned it slipped by calling on the due date. Part of the delay was human, and I hold none of it against anyone: the tech who started my car was injured on the job, and I hope he heals well. One man went down and my job sat for days, mid dash. That's not a technician problem. That's a department one technician deep on its biggest jobs. Staffing depth is a management decision. Other reviews here repeat the same words: lack of communication, dropped the ball. I wasn't an outlier. So I called CNA myself. The claim went in at 15 hours for the evaporator core alone. Mitchell shows about 8.5, ALLDATA 7.8. CNA authorized 13.9 for the whole job. No guide near 15. Once I put those in writing, I got an apology: the numbers had been "keyed in wrong." I take that at face value. The corrected submission came back at, you guessed it, 13.9 hours, matching CNA to the penny. A $2,000 error, quoted twice, caught by nobody in the building. The safety net wasn't the process. It was me. The remaining $649.05 was a $549.05 rate gap ($225/hr vs $264.50) plus my deductible. My contract pays the facility's retail rate. I read that one sentence to CNA. Their supervisor agreed on the call and phoned the shop, which pays this shop its full rate. I recovered money for the store that was, at that moment, asking me for it. The low point: asked if CNA had contacted them, I was told they hadn't heard from anyone. CNA's notes show a voicemail already left. Their rep then called the lane manager himself so it landed. Now the third star, because fairness cuts both ways. And when I put the timeline in writing on day 17 and asked for one firm date, the service manager replied the next morning with the date and waived my $100 deductible as goodwill. That's why I paid zero, and I want it on the record. The claims stumbles I forgive as unfamiliarity. My hope for the next customer: when the contract is AllState, the plan this store sells, go to bat for them from the start instead of expecting them to eat costs that belong to the warranty company. People set the tone of a conversation. Management sets the default. One thing the goodwill couldn't reach: the car was held an extra day to make sure everything was in order. At pickup, no audio except the subwoofer. My installer found the connector behind the factory head unit unplugged, the sub wire unplugged, and wiring cut and re-taped where clean connections used to be. I had it fixed elsewhere. An extra day making sure everything was in order should have included turning on the radio. The car is fun. My next repair happens at an independent shop. If you come here with a service contract: everything in writing, call your administrator yourself, approve nothing verbal, and test everything before you drive off. The bill was $4,738. I was told I owed all of it. Then $2,000. Then $649. Then $100. I paid $0. Every step down happened because one customer wouldn't approve a number nobody would write down. Ask what happens to the ones who do.

Robert Riley is an absolute Amazing Customer Service is above and beyond and we are very fortunate…read morethat he and his Team are installed @ the Chrysler Jeep Service Desks. Prompt Courteous professional and empathetic to the needs of Customers and Detailed Care on Our Jeep G Cherokee. Central Valley Chrysler Jeep is the Real Deal Thsnks!

I would not recommend this service department…read more When I first brought my vehicle in for a coolant leak and radiator replacement, I felt pressured into additional services totaling nearly $1,000 that were unrelated to the issue I came in to fix. I made it clear that I only wanted the coolant leak repaired. The radiator was replaced, but about a week and a half later my vehicle overheated. It was later determined that there was air trapped in the cooling system after the radiator replacement. The sloshing sound I reported was evidence of an air pocket that had not been properly bled from the system. This air pocket caused the vehicle to overheat, which led to the failure of the water pump and thermostat. Despite this, the dealership denied responsibility and insisted that the water pump and thermostat failing so soon after the radiator replacement was simply a coincidence. I strongly disagree. The overheating occurred because the cooling system was not properly serviced after the radiator replacement, creating a chain reaction of failures that resulted in additional repairs and expenses. What was most frustrating was the lack of accountability. Instead of taking ownership of the problem, management was dismissive and argumentative. I was left without my vehicle, missed several days of work, and ended up paying for repairs that I believe could have been avoided if the original repair had been completed correctly. I was also told that a quality control inspection would take two days during the second repair visit. This raised an obvious question: if quality control was so important the second time, why was it not performed thoroughly after the initial radiator replacement? If everything had been done correctly the first time, I should not have been back with an overheating vehicle shortly afterward. The only positive part of my experience was Robert, who was courteous and professional. Unfortunately, my interactions with Service Manager Aric and Marcus were disappointing. Both were rude, unprofessional, and unwilling to listen to legitimate customer concerns. Overall, this was a frustrating, costly, and stressful experience. Poor workmanship, lack of accountability, and unprofessional management are why I would strongly discourage others from bringing their vehicles here.

These guys are great mechanics and handle all my repairs in a profession and timely manner. Been…read moreusing them for the past 15 years I've been in this town. I have tried them all trying to save a buck but I have learned you get what you pay for. So I highly recommend them.

Hands-down, the most honest, fair mechanics around. They always charge a fair price and not…read morenecessarily what the book would say. Really good guys to deal with.

Yesterday I went to Napa Auto Parts. The gentlemen there told me that none of the wipers would fit…read moremy BMW because the window washer nozzles are on the wiper arm. I called BMW and they wanted $85 a piece. Unreal. I'm not against spending money where it counts, but this is just unreasonable. So I decided to get a second opinion. I dropped by O'Rielly, and - Austin - was extremely helpful, knowledgeable, and friendly. He grabbed a couple pairs and did some trial and error, and boom, done. Saved me over $100 on just wipers. Highly recommend.

The gentleman working there were very knowledgeable and very helpful and patient with questions I…read moremost certainly would recommend this place they can answer all your questions thank you guys for the great customer service

We had an outstanding experience with Eddie Solorio at GMC Alfred Matthews Motors in Modesto. From…read morethe moment we met him, Eddie was friendly, attentive, and incredibly knowledgeable. He took the time to truly listen to what we were looking for and never made us feel pressured or rushed. What impressed us most was his dedication and thoughtfulness. We were interested in an ATS Yukon XL, and when one arrived the very next day, Eddie immediately thought of us and contacted us right away. Thanks to him, we ended up with exactly what we wanted. Exceptional customer service is hard to find, and Eddie exceeded all of our expectations. He is professional, honest, and genuinely cares about his customers. Without a doubt, the best salesperson we've ever worked with. We highly recommend asking for Eddie Solorio if you're looking for a vehicle!

We've been going to this location for 25 years. My husband purchased very special GMC vehicle that…read morethey only made a few of it was a prototype to a Denali. He worked with Sergio for years. My husband is extremely OCD and picky and they worked well with him. We recently took this truck in for an oil change now Sergio is a director and Justin is now the Service Manager. Well, our oil change turned into a major disaster costing us a lot of money, but in the long run, Justin and Sergio went above and beyond what anyone would've expected with service suggestions help and discounts. We are so extremely pleased with those two gentlemen. I just don't know what we would do if they leave.

I took a fleet vehicle here because the battery kept dying. The staff told me the battery was the…read moreproblem and said they would replace it with a "better one." I waited nearly three hours for the work to be completed. After leaving, I drove about 30 minutes and parked the truck. When I returned, the truck would not start. After jump-starting it, I discovered that the positive battery terminal was loose. I called Les Schwab and explained what I found. They told me to bring the vehicle back. During the conversation, I asked whether they had tested the charging system before replacing the battery, and they told me they had not. Based on this experience, I would not recommend taking fleet vehicles here. The repair appears to have been rushed, the battery terminal was left loose, and the charging system was never properly diagnosed before the battery was replaced.

This business doesn't honor there product and keep there promises with the tires that they sale hereread more