Nate was super friendly and helpful! He helped me put my steering wheel cover on and with some team work we got it done quickly! Thank you so much! read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Sparks, Nevada

Came in to purchase a new battery and they took out the old one and installed the new on on the spot! Thanks Ron

Ron waited on me. He found the exact battery replacement I needed for my vehicle and professionally installed it. What a GREAT experience I highly recommend this company!!! Thanks Ron!!!! read more

THE WORST CUSTOMER SERVICE EVER!!! I went in the day after I bought tail light replacement bulbs to exchange them for the correct bulbs (they looked up on the computer and gave me the wrong ones) and as I went to go the grab the correct ones one of the employee just shouts out no these aren't under warranty and I said I just want to exchange them. I didn't get a paper receipt from them (it was emailed to me) I figured it should be in the computer under my info. A different employee ask if this was on my phone number and I said yes, as he is looking it up the other employee keeps shouting across the store no can't do without a receipt, very RUDE said I can show them on my phone, so I go outside to get my phone to look it up, come back in and he and I am assuming manager (he was in a different shirt) but just as RUDE, continue with the WORST customer service ever. I finally got my correct bulbs and the first RUDE employee follows me outside acting like he wanted to fight me (a 60 year old woman). It's a good thing the manager walked him back in the store he had to do it more than once. Terrible Customer Service, very RUDE AND CONFRONTATIONAL. DO NOT GO TO THIS STORE. Maybe I interrupted them just all standing around and kicking it. read more

Went to another Auto Zone prior to this one and it was a night & day difference. This one had two very very professional & friendly staff working on the day I popped in. They were very helpful and went above & beyond when helping out with my car. The customer service alone made me come here over another big retail store that sells the same part for 20% cheaper read more

Was at AutoZone today waiting for a friend to get back from the bank to buy a coolant hose and then this older employee there drives a Subaru currently has something in his leg waited in his car and then proceeded to come next to us and start cussing say to leave to take our shit off his property saying we were making a transaction just because he had money in his hand and was asking me what that part was called before going inside to buy it he also threaten to report us to the police for no reason at all will be going back just to ask for his name and will be filing a report on him VERY disrespectful and will never shop there again hoping AutoZone can take action on it as it's not the first time I've dealed with him or others have! read more

Ron was great! He not only helped us pick out winter windshield wipers, he went outside on a cold, icy day and installed them for us, making our visit quick and easy! read more

Went in to get a warranty on a battery, battery was bad, it tested bad. Older manager was super rude and treating customers like they're stupid. Completely unprofessional. read more

Wife and daughter took her truck down for a check engine scan today at Roberta ln store. Service guy was annoyed and nasty and said they stopped doing that after Covid!!! Don't know why they couldn't start that back up. Anyways, before getting nasty maybe update the auto zone website that advertises free scans! Won't be buying wipers, fluids, misc there anymore. Seems Covid has taken the decency out of people. read more

This Auto Zone is probably the worst is Town. The management team seamed very incompetent and was lacking customer service skills. They sell cheap quality parts and tools. I'd recommend harbor freight over this store. read more

It's 12:50pm and this older gentlemen comes out and tells me they're closed. At nearly one in the afternoon, but they are closed for the day on a Wednesday. I'm not really sure how that makes sense but I'm not management. Something may have happened I get it but there were people in the store and I just was picking up a car battery I ordered ahead of time? Defiantly not going to this location anymore. I'm heading to the one on Mccarren read more

Costumer service bad, I called before I drove to the auto zone to see if they were going to close before I could get there. (I needed to go there for a parts Return) when I showed up, they saw me get out of my car, the guy who worked there literally ran to the door and locked it! I told him, I was just on the phone with them, he then replied I already turned off the register, which was a a lie because I was Looking at a costumer cashing out. I was mainly mad because I called, then when I got there he lied to my face. All of this within minutes of closing. I understand workers want to go home, but where is the costumer service? read more

I showed up there a few minutes ago thinking they closed at 9 like regular hours. I needed help with my windshield wipers since we're getting rain in May lol. They still helped me even though it was almost closing time. Franky and Shawn were really helpful, thank you guys! read more

They're simply great. Very helpful. Very efficient. I went in for a new water pump because orileys didn't have it and I was out inside of 5 minutes. Baller crew. read more

I went in a like a week ago because I needed a battery for my Jeep. I was helped by a Hispanic man, I believe his name was Frank/Francisco. He was really helpful because I know nothing about cars. Shout out to him, my car is up and running now!! read more

they gave me the wrong brake pads but when i came back, they were very helpful. human error happens all the time but i was glad they took good care of me without a receipt. the store is clean and stocked. i'm glad i live close by... read more

This simply alone for customer service! I'm tired of the rudeness from an older gentlemen by the name of Richard B. Always rude always grumpy! I have been coming to this store for over 7 years as I do a lot of mechanical work. Every time I visit, I try to avoid this man for every experience with him has been unpleasant. Definitely not a fit for customer service, let alone management! Side note Every other employee there is friendly. This is only for the individual not the store. read more

Wow. Usually I'm so impressed with the level of customer service I always receive. They are usually so knowledgeable and service is with a smile. The other store off in sparks is amazing. I would suggest you take the trip over that way. This time I was almost convinced it was a joke because this guy was so rude. I had to go in for a new battery. I was greeted with a "what do you want?" "K what year?" "k what model?" I wish I could remember his name. All I remember was that he was an older gentleman. 2 other customers who had come at different times were talking about how rude this guy was too. One of them said he was going to complain to management. If you're 3 for 3 then there is definitely something wrong. I will definitely not be coming back to that store. I really hope that the owners are involved with yelp so they can fix this because rude employees are obviously a problem. read more

Oct 8, 2018 - Roberta Lane in Sparks. The guy who read my check engine light codes gave me the printouts and said go home and research the codes, he didn't suggest that 02 sensor is likely problem. So I did the research online and came back in the evening to buy the Bosch oxygen sensor at $106.99. The evening clerk came out with an old, beat up, crushed, sad, worn out sensor box. Inside the unit was in a generic resealable plastic bag. The sensor had a piece of folded masking tape on it and there was no plastic protector covering the sensor end and the threads. No anti seize was visible on the threads. I said no thanks, and drove 8 miles the Spanish Springs store out Pyramid Hwy. The lady clerk opened a brand new box, and tore open the factory sealed plastic bag in front of me. That is what I want to see if I am dropping $100+ on an electrical part. read more

The guys at the parts counter went out of there way to help me solve my car trouble, from scanning my vehicle with the computer code reader for free to suggesting possible resolutions to my issue. I am now a loyal customer I will go to no other parts store in Reno/Sparks because these guys treated me right! read more

Zero!!!! this place is a rip off and doing illegal busyness!!! Example- i got a quote from NAPA for a lower power steering line and lower radiator hose. NAPA's low radiator was more expensive 14.99 and autozone was 12.99. The manager at autozone over turned there price to match NAPA's 14.99. I asked " why are you upping the price?" autozone Manager= "Mybad its been along day"... 5 day later, YES FIVE DAYS LATER after i called and complained "Mrs.Escobar" (regional manager) called and asked what happened. i explained and his answer was "sorry but that your opinion!"....... Advice- Just stay away!!!!! read more

Go see Shawn D! He was very helpful in finding me the right part for my car and he even offered to install it. I only needed a light bulb for my new to me Lexus CT and he looked up the factory recommendations and gave me his opinion as well. He showed me how to change the bulb myself and refused to let me tip him. What a professional! read more