Josh, Enrique, and Alexis are the business! Super helpful with helping me make my selections on parts and batteries. I ended up getting 2 batteries and parts for my truck from this location which was also out of the way for me. I forgot my wallet and I came back (10ish miles) solely because of the customer service I got. Store is clean, staff is professional, Enrique also help put in my new battery (I never knew they do this). Thank you Surprise AutoZone! read more

AutoZone Auto Parts - Battery - Auto Repair Near Me - Surprise, Arizona

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staff is slow to help. act like you're the problem. the auto zone on Indian school in buckeye is a lot better

My daughter purchased a auto battery today and was told by a female manager supposedly by the name "Rihanna" , to bring back the battery once my daughter is finished installing the new one. I then tell my daughter that they should offer the installation service there and they can keep the old battery and dispose of it. I called the store and I asked if they still offer that service and the gentleman said yes they do and to ask for him once my daughter is at the store. My daughter arrives at the store and immediately starts to get lectured by the manager on why my daughter didn't ask for the service and that it's not her job to read peoples minds. We called to talk to the manager and tells my wife that I was rude when I called. She never gave us her name so then I called to get her name a female employee picked up and asked her for her managers name and put me on hold and call went straight to her manager. I asked her for her name and told me "Rihanna" which I doubt is her name and asked her if she was the manager that was lecturing my daughter and was left on the phone with silence, no response from the manager. We took it to corporate and they will be checking cameras and Audio from their regional manager. STAY AWAY FROM THIS STORE IF YOU DO NOT WANT TO DEAL WITH THE FEMALE MANAGER WITH TATTOOS ON HER ARM AND ACCENT. SHE IS EXTREMELY RUDE AND UNPROFESSIONAL. Everyone else there was professional who I spoke to. Going to be switching to O'Reilly. Last time at auto zone. read more

Went in today to get a new battery and the female helping me out didn't want to look up my account until I told her to do so. She couldn't find my info so I called my brother for his account info (since everything is under his account). After I got more info I got back in line and got a different lady helping me who told me they could not change my battery for me due to some rules they have set in place. I informed the lady I really needed my battery changed now and if I can speak to her manager. That's when ANOTHER Lady comes out and told me the same thing and that once I bring back my old battery I will get my $22 refunded to me. I declined their business from then on and went to a different AutoZone were the first gentleman I spoke to help change my battery out with no problems. Definitely WOULD NOT RECOMMEND coming to this location. All 3 ladies were no help and seemed to not care. read more

Went in to get a new battery and Juan assisted me you can tell he was very knowledgeable, friendly and just went above and beyond to make the transaction smooth. I highly recommend going in to AutoZone and asking for Juan!! Thanks again read more

Went to run my mom around and no battery. Thank goodness is pooped out before we left on vacation. Trenton was great. Before I left, he was helping someone with their wipers. No fuss, just a friendly kid. Made sure I got the one with a 3 year warranty. They only usually last about 2. I like how they keep track of all your purchases and dates, so I don't have to keep paperwork. read more

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The location is unkept. The parking lot is full of old oil soaked cat litter that they never seem to scrape up. The trash cans are always overflowing onto the ground all around the cans. Their stock/inventory system is completely broken/useless. If you call they will tell you on the phone that they do have the part in stock but then when you get there they don't actually have it, and then they just show you that their computer shows they have them in stock. I have been given parts that were clearly used/returned but being represented as "new". They are constantly out of commonly purchased items. They never have the odd size wrenches or sockets in stock. All around service is slow. Expect to wait in line for a long time, even if you are the only one in line. They have frequent issues with their payment/credit card system. Twice I have been waiting in line at this location for well over 10 minutes with an arm full of supplies for an oil change only to have the employees announce that the credit card system is down. I give this location 2 stars because it is close to my home so it's a quick option in a pinch. Also the adult woman that works at this location is very polite and pleasant. I always end up at O'Riley's just down the road in the end. The same part costs 10-15% more but they always have it, they are fast, the guy/girl behind the counter knows more about cars than I do, and the location is kept in immaculate condition. read more

Trenten was so kind and helped me figure out my car problem! He even went out in the heat of the day to scan the problem code for me.

Went in to have the 2 batteries tested as 1 had failed a test at a local mechanic's and we wanted a second opinion. Gabe came right out and tested both batteries and did determine 1 was bad. Thanks for the fast and friendly service Gabe!! We recommend this Autozone. read more

I shouldn't feel like I am a inconvenience to the female workers when I make a purchase, Very rude and bad customer service

Parking is a pain. I'll just say that lol. The staff is friendly and nice. They seem to be out of stock at the location on a few of the things I needed. Other than that no complaints. read more

Staff that does more than socialize while customers wait and use more than their phone. After telling me the don't carry any bolts unless they can look it up on the computer this girl left me in the store by myself to look on my own. Wife went and had similar issue. Today daughter and sun in law went and same thing with auto accessories, she didn't know if they had it unless it is on the computer. They walked to the aisle and found it on the shelf but decided to leave and us a different store. Tried to use because it was close but honestly better off driving to any other store or ordering online than dealing with the staff at this store. read more

I was so impressed with Robert! This young man was so helpful and mature beyond his years. He helped me pick out a new battery and installed it in my vehicle today. He's an awesome employee and human. read more

Awful customer service. Not willing to help me in the slightest to get my battery changed. Ended up going to another location down the street and they were more than helpful. Avoid this place at all cost if you need help. read more

Wyatt H is an outstanding associate helped me with what i needed help with and was super knowledgeable of what was wrong and how to get it fixed properly read more

We called again to make sure they had the part we needed. We were in and out pretty quick, but ended up with the wrong part. Easy fix, but a bit annoying. read more

I grabbed a super power cleaner because it was under a tag saying it was 6.49 and then when I take it to the register, it rings up as 14.49!! The female then argued with me that there was not enough room. And said that it's not thier problem for the shelves to be organized and labeled right. Horrible service and horrible customer service. Telling me that I got pay 14 because they placed it wrong. Sucks that I got drive farther away to go to another auto parts store because they can't get stuff right read more

Yesterday we went to the autozone on Reems Rd. in Surprise, Arizona to test our battery. Nelson helped us and he was amazing. He helped to remove battery acid and corrosion so he could test our battery and we definitely needed a new one. We purchased one but Nelson was unable to remove our old battery because of the corrosion on the terminal. We had to repair it the next day. When we repaired we had to purchase a battery from the dealer. We tried to return the battery at the autozone nearest to our home on Grand Ave in Sun City, arizona The "manager " Matthew Shoop was super rude, unfriendly and unhelpful. I explained that I wanted to return a battery that was unused and never installed because the autozone employee couldn't remove the old battery due to a bad terminal. He told me that he wouldn't process a return because we had installed it which was impossible because the old battery was still stuck in the car. I asked him to call Nelson at the surprise location and he refused. He said if you want you can call them or leave and go there but I will not return this item for you and there's nothing I can do for you. I am super irritated and upset about the lack of concern, friendliness and common decency this employee showed. He was disrespectful and condescending. I would not keep an employee like this. I drove back to the original location in surprise and they returned the battery without a problem. Keith D was amazing and a true manager! I will never go to the sun city location again and I would advise anyone to definitely avoid Matthew Shoop at the Sun City location read more

Leaving after a long day made much brighter with a battery warranty replacement with the help of Dakota and Nelson. Props to Nelson as this guy stays positive in the store day and night. Empty store or packed line. Everyone gets the same focus and attention while leaving with the right stuff for the job. Make sure you keep him happy Autozone! read more

So 3 months ago the knock sensor went out in my car. Went to autozone near me. Got the part got it fixed. No problem right? Well yesterday my car started throwing a knock sensor code again. Pulled the part out went back to autozone and apparently they dont warranty 3 month old sensors. Found the part at half the price at oreillys with a lifetime warranty. Autozone will never get another penny from me. I have spent THOUSANDS AND THOUSANDS of dollars at autozone for over 30 years. No more. You lost a customer. read more

Nelson's the man! Friendly, efficient, and happily put my windshield wipers on. The other guy was cool too.

I had a great experience here. Dealt with the manager Nestor. He was very knowledgeable extremely helpful went out of his way right before closing time to help diagnose my car. Talk about customer service this guy goes Way beyond what I think his job entails This Guy deserves a raise read more

Yikes. I don't want to bash the place because I feel like Autozone is a biz where it depends on the person who helps you that determines the experience you get. The prices aren't bad and the selection isn't bad. But employees are...well...BAD. They didn't communicate well with each other which caused some visible frustration amongst the staff. I think one guy was new, so his coworkers looked a little annoyed when having to explain how to use their system and look up/edit customers. I'm a person who knows nothing about cars. You could tell me my car needed blinker fluid and I would probably believe you. But they left me feeling pretty uneasy about my purchase and the questions I asked which were pretty basic. read more

These people are a great asset. I needed. A part for my wife's KAI. They had the necessary part and they installed the part and saved me the cost of a service call. read more

Had a great customer service experience today. My check engine light was on. As soon as I asked for help Cory was ready with the OBD reader. Quickly diagnosed the issue. Made sure that I got the best price (With shipping to my house) Did an all around great job in not only helping me find the part I needed, but also making sure I got the best price!!! Awesome experience! 5 stars!!! read more

Very helpful and stock just about everything you'd want or need. Great crew at Lichfield store by Safeway and BofA

The battery in my SUV was showing signs of imminent failure. I called Autozone and one other auto parts store asking for options. The quoted prices were about the same but Autozone had a model that fit my needs/budget better. I went over later the same day. Got there when the line wasn't long. After a few minutes they confirmed my battery was bad. They quoted same options that had on the phone. It took them less than 15 minutes to do the swap and have me on the way. This was a pretty straightforward transaction but since they really couldn't have handled it any better, 5 stars. I'd come back again for any future needs. read more

great service, replaced my battery quickly and for free under warranty. would recommend to someone who doesn't know much about cars like me

Manager was mean to me and a buddy about his employee card and then as we were leaving the sensors went off and my buddy walked to the truck after we paid for everything the manager kinda went after him and then told him some bs rule that was not into effect and was being a real dick to my buddy that worked for the company so I am leaving a 1 star review because it wasn't cool maybe do your job before yelling at someone or lying about some rule that's supposed to be at all locations read more

I just came from Autozone and Micheal helped me out! Real nice guy, knew what he was talking about and changed my car battery in 108 degree weather with no complaints! Great service! Thanks Mike! read more

I was avoiding this place at night because of how incredibly rude one guy was, repeatedly. I did not want to leave a bad review though because the rest of their personal is patient and friendly. John Foley is an example of superior customer service and knowledge without all the pomp and B.S you get from other places where they pretend to know more than they do. Foley consistently goes the extra mile and always with a smile and that can be challenging when working with the public in general. I always glean a little extra knowledge from him as well. read more

What amazing service today from Shawn! He changed my sons battery and answered all my questions! Very respectful!!

Clean store that is well stocked. The staff is helpful and friendly. They also carry non-essential items like car decals and other decorative products. read more

I have to say there are times I have been in this Auto Zone, and the people were nice, when I was in the other day, the two guys that were working, was so rude, one guy was on the phone, while customers, were waiting. The other employee walked in and just walked pass all the customer, than finally turned around and asked if he could help the next person in line. I stood there for over 15 mins. The guy was so rude, so I left. read more

Great customer service. They took out my old battery and put in the new one for me and the temperature was 110 today! Thanks

I came here to swap out a faulty part, and thanks to their lifetime warranty, I was able to exchange it free of charge!

Just went to get a new battery, as my old battery was still under warranty. When I got there I was helped right away and no trouble with looking up the warranty or any hidden hoops to jump through to get a new battery! They changed it right then and there and took 5 minutes!! Awesome service read more

I rolled into there today with a battery on dead and tears in my eyes. My alternator on my ancient minivan was done and it wasn't charging my auto zone battery. I have an appointment a mile away at a repair shop but the car had died. Ralph and Andy bent over backwards to get me on the road again. I greatly appreciate their kindness and compassion and it made a huge difference in how my day went. Thank you. read more

What a jerk they are. They advertise free installation if you buy a battery and won't honor it. Horrible customer service.

Awful service and staff. I bought a part and it fell out the box. Nelson refused to refund or exchange the part. Laughing the whole time. Called the cops and said we threw the part at him. The part was tossed on the counter not at him. read more