The staff was patient and kept nd. Mari was very pleasant to talk to about my invoice. And Joe was…read morevery completely through on fixing my car and checking for other issues, I am planning on using the company for years to come

This little shop in Tollison is a great place to get just about anything fixed on your car. Joe and…read morehis team treated us like family every time we went. They have done exhaust work to replacing an engine for me. This shop is my go to when the job is too much for me or I don't have time. Joe will give you his honest opinion what's needed and not try to upsell you. My family has always had great service from B&M muffler! His prices are honest too.

We are wintering here in El Mirage AZ for a few months and decided to bring our beautiful Bentley…read moreGTC. When the battery light came on we knew it was time for immediate action. (Bentley service in Scottsdale was unable to accommodate us without an appointment.) Called many shops only to be told they do not have the two different types of batteries that the fussy Bentley required. That changed when we called O'Reilly on W. Waddell Road in Surprise, AZ. and spoke with Desiree. This extremely talented and informed employee knew exactly how to get us into her store. She's professional and very well versed in anything automotive. Needless to say Bentley's are notorious for being extremely difficult to work on and that includes battery removal and installation. While Desiree had never worked on a Bentley before she was up to the task and jumped right in. She downloaded instructional videos for assistance, she never became frustrated she just kept going strong until it was complete. There are no words to describe our gratitude. Thank you so much for getting our Bentley back on the road.

Customers are not priority at this location, a few older men and a younger boy who all seem to have…read moreno drive or just treat this job as if side work, every time I walk in there's at least 3 cashiers and you still have to wait about 5 minutes to get checked out. They ALWAYS claim that the rotors are not able to be cut because it's too much labor them.. Younger boy has to ask his manager who's leaning on the counter if he's willing to cut the rotors same day or not but in the beginning weren't cuttable, I started having second thought about oreilly in general til I tried BELL & DYSART & they never denied a single rotor (I have the width tool I wouldn't take it if it's been cut already )

While visiting my folks in Goodyear, AZ, I came out to a completely flat back tire on my car…read more I wasn't sure where to go to get help, so I 'Google'd' Tire Shops in Goodyear, AZ. Although many tire shops came up in my search, one company stood out to me -- that wasn't even a dedicated tire shop. It was Wilhelm Automotive. The reason they stood out to me was because of the glowing reviews from customers, like myself, who have limited knowledge surrounding auto-repair needs... or knowing who to trust! (Especially for those of us who tend to feel intimidated by auto-repair shops that have been dishonest, are all about 'up-selling' services & parts you don't actually need and/or those who are 'shady' at best. I was also surprised to see an auto repair shop that came up on a tire shop search. But right at the top of their reviews, there was a review surrounding Wilhelm providing excellent service that involved tires/tire fixes and replacement. After filling the tire up with air, I noticed a nail with a slow leak, and since they were so close, I drove out their way. I just have to say that deciding to go to Wilhelm Automotive when I was having an issue with my tire was the best decision I could have ever made. Not only did they fix my flat tire, they also looked at and fixed another tire that I had been having issues with. No shop in Los Angeles would fix it for me, insisting that I needed to purchase a brand new tire (which actually meant buying two new tires because of the all-wheel drive situation on my 2015 Subaru Outback). Even from the exact tire shop that I had originally ~ and recently~ bought 4 brand new tires from!!! Wilhelm Automotive fixed both tires no problem and with none of the issues I was repeatedly told there would be, by multiple shops I had asked to. (I was a bit shocked, and when I asked how they ended up fixing it... with a patch or plug? I was told that they did a combination of both to ensure that the tire is solidly and permanently fixed, is completely safe and 'as good as new')!! They also had my passenger side windshield wiper blade in stock (that I had asked about as well) and replaced it for me after fixing my tires. When I went up to the counter to pay my bill after my car was brought out for me (only 40 mins later, I was told 'you're good to go! we're good! just please consider using us for any other car repairs that might come up')! I could t believe it!! I was in total shock... they wouldn't even let me pay for the wiper blade and I pretty much had to force them to, at very least, take a tip from me!!! I was ~delightfully~ in shock the rest of the day. I have made my folks (& their friends & neighbors) promise me to ONLY go to Wilhelm Auto from here on out!! I'm sorry to report that this review is {finally} here ~ so long after-the-fact, but life as a hard-working single Mom has a way of coming in between such things. But exceptional, honest, professional and CARING service is never out of fashion -- nor is a review for it!! ********************************** It's incredibly rare to find an auto repair shop these days that encompasses all of these and more!! I can't say enough good things about Wilhelm Automotive!!! ********************************** Look no further for your automobile repairs & needs... choosing Wilhelm for them is the best and the only choice you'll ever need to make!!!!!!

I'm extremely disappointed that I even have to write a review like this…read more I recently brought my truck into this shop to have the A/C checked it was blowing warm. They told me they could not find any issues so they did a drain and recharge with dye. $600 I asked for a copy of the machine report breaking down amount removed amount put in. I was told they would email it they never did. After picking it up, I drove straight home and parked it. Today, I opened my center console and discovered that my coin holder was missing. This wasn't something loose that could have accidentally fallen out or been misplaced. It was mounted into the center console and required effort to pry out and remove. It was taken. I contacted the shop and spoke with Eric. He told me he checked the technician's toolbox and said it wasn't there, suggesting that I must have misplaced it. That explanation simply doesn't make sense given how securely the holder was installed. What's most concerning is that if someone felt comfortable removing and taking something as minor as a coin holder full of change, it raises serious questions about what else could potentially be happening with customers' vehicles and belongings. Eric suggested I file a police report and stated that their employees are "too busy to steal." I'm not looking to get anyone into legal trouble over a coin holder, but I do expect honesty, accountability, and respect for customers' property. This experience has completely broken my trust in this shop. I will not be returning for future repairs or service, and now I'm left questioning whether the work performed on vehicles is even being done properly especially since I never got the email. To current and future customers: I strongly recommend removing all personal belongings from your vehicle before bringing it here. Update June 5th it's been over two weeks since speaking with a district manager. He was able to pull up and send me the work that was done to my vehicle. I was over charged for the service "performed" he then told me I would receive a refund for the overcharge of service. I reached out to customer service about it then Nick Lee called again informing me they would refund me the over charge in another way but still nothing yet. At this point I want my money back for it all this is a joke! They take my belongings They over charge me They tell me false information Stay clear of this place

Louis did a great job so nice and got me right. great price for my Prius it was a life saverread more

When I walk into this shop I know I'll be taken care of. These guys always have reliable parts and…read moreproducts for my auto maintenance needs. If they don't have exactly what I need on-hand, they order it and deliver it to the storefront in short order, usually within 24 hours.

Excellent customer service. Walked in without an appointment and everyone was so nice. They got me…read morein for an oil change that day. The waiting area is clean and comfortable if you need to wait. Water and coffee available. Price point is inline with local oil changes.

Austin with Quick Lane helping me out big time. Put my truck into his hands and he did some…read moreresearch and investigating into what the best solution for my truck was. Thank you Austin.

Had my son's car towed here after it died mid flight. Jacob was extremely helpful and knowledgeable…read moreand went the extra mile to deal with AAA while my son was at school. I'm grateful that Jacob took his time to make sure my sons car was safe and reliable to drive again and I would highly recommend this shop to anyone looking for an honest opinion, reliable work, and won't rip you off. Thank you Jacob!

Rude and lack of solid customer service. . . teach your employees how to talk to be inviting. First…read moreand last time working with napa... wish i could give zero

Purchased parts for my vehicle - 2 parts were special order. Received the parts - they were the…read morewrong ones - returned for credit. The older sales rep in the store sucks - he is rude and has a very negative attitude.

I had an absolutely fantastic experience at this AutoZone, all thanks to Gianni! I came in needing…read moremy battery tested, and he ended up helping me replace it right then and there under my warranty. From start to finish, Gianni was incredibly friendly, knowledgeable, and genuinely happy to help. He made what could have been a stressful, annoying errand completely seamless and hassle-free. Exceptional customer service like this is rare these days. If you ever need help with your car, ask for Gianni--he's the absolute best! Thank you so much!

Amazing service, veryFound exactly what I was looking for and they actually installed the part for…read moreme