Can't thank the guys at AutoZone enough! A gentlemen by the name of Abe helped me out by installing my new battery in less than 10 minutes! I did not catch the cashier's name that helped me out, but I want to give him a big thank you too for his professional support. Definitely recommend this place! Thank you so much guys. read more

Cashier on phone was male.took another customer he was not helping first who was not standing in line..just walked right up in front of me.both customer and cashier stsrted laughing. When he finally rung me up he said he couldn't ring me up and take phone calls at same time while he laughed.very rude....I'll go to O'Reilly autoparts next time read more

I want to give a huge shoutout to David P. He was amazing I walked on for a battery and left with it in my car. David was not only nice and funny he put my battery in for me. Thank you for your kindness David P. read more

This is my place for anything auto-related. The guys behind the desk are always super helpful and often times even walk out to my car with me to show me how to do whatever needs to be done. read more

Cashiers seemed more focused on talking with friends in the store than helping customers. Customer service should be the priority, not socializing. read more

Jt was awesome. Super knowledgeable, friendly, and great to work with. If i could give him more than 5 stars i would.

Absolutely recommend The group at auto zone In yucaipa. Sosito. ( spelling?) Went out of his way to carefully, and quickly install a battery for me..and had me " on the road again". Being a woman, with no knowledge of installing a battery, he was so helpful. ( I had a battery from auto zone, he checked in the computer, and it was under warranty! What a relief!! Thank you sosito. Hope I am spelling your name correctly. read more

So I came getting power steering fluid and my card decided not to work because he choose the credit card to be swiped not the debit card and let me quote him "maybe you don't have anymore money" not a good way to treat your customers abraham ‍ read more

I needed a battery for my car's key fob. Mark was so helpful! He quickly changed out the battery and also recommended I check online to see what to do for my specific vehicle if my key fob battery is dead. I followed his recommendation and learned a lot! Great customer service Mark!! read more

David was great. He had my part ready and waiting from when I called earlier. And he was very friendly.

I am disgusted by the treatment in this store. My boyfriend and I went in to purchase some rotors and brake pads for my bmw and we were given the wrong rotors which is understandable, mistakes happen. What was upsetting was the experience we had returning them. The man who rang us up was very kind and helpful which is the sole reason I am giving one star. After returning the rotors my boyfriend was browsing for tools and such and a small man came up to us and said someone had said that my boyfriend tucked something into his pants. After my boyfriend emptied his pockets and showed him that he clearly wasn't a thief the little man just walked away. This situation definitely warranted an apology. Apart from that when we were leaving the store manager with red hair was smirking at us and consulting with the little man that had come up to us. read more

Auto Zone Auto parts store is a great place when you need to fix your car NOW! They always have the parts and advice you need when you need it! The staff abd store are fully COVID /CDC compliment so shop with confidence! . . . #autozone #fixyourcar #getinthezone #iloveautozone #autoparts read more

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Was very busy in there today and I'm not very handy. Shannon went out real quick to help me put my windshield blades on. Got it done in less than three minutes. Thank you so very much. The manager was kind of rude and told me it's not hard to do. She took the time ran out really quick and helped me out. Thank you again. read more

This place is the most unorganized store that I have ever been in, they have a bunch of old people working there that move slower than snails, I ordered a hitch three different times and three different times they ordered the wrong part and then it takes weeks to get the right part and a bunch of my time was wasted, to make it worse when I went to go pick up the hitch. It was in a box that was halfway torn apart, and the incompetent people working there, which were all men by the way didn't even offer to help carry it out to the car for me. This is the worst Customer Service I've ever experienced in my life. read more

Today I went in because we couldn't fix the cabin filter, we were helped by Madeline she was so helpful, sweet, and personable. She fixed the problem and offered her assistance if anything else was needed. Thank you for the help read more

Love autozone! I come here a lot but lately my autozone experience has been pretty bad. Guy named Ricardo need to be put out of his misery and just let him go. Makes it obvious that he doesn't want to be there and has the worst attitude. If you don't like your job then get another one. No need to drag your customers down with you. read more

I called ahead of time to see about getting a battery checked. Andrew explained the process and it sounded easy. I went in the next day and was assisted by Sociomo (manager). He not only checked the battery charge, he uninstalled it, charged it and checked the alternator. The whole process took about 45 minutes, under the 1 1/2 he'd quoted me. He gave me some sound advice and sent me on my way. I recommend this location to anyone with zero car knowledge like me. They were extremely patient, helpful and professional. Thank you to AutoZone! read more

Was looking to change the oil in my classic car but was unsure of the engine size. Asked the employee if they could look up engine sizes of that year truck and she gave me the worst attitude. We took our business up the street to O'reileys. I didn't catch her name but she was working there on a Monday night and she had on a grey shirt, which appears to be a manager. read more

I came into the auto-zone believing I need a battery. The gentleman there were checked out my old one confirmed if I did. Got me a new one, installed it in less than 30/40min's. Really grateful they helped me out and was so quick. I was able to get back to work without much interruption. Thank you Yucaipa auto-zone! read more

Had purchased the wrong windshield wipers and the manager Kenny took care of me attached the correct blades and i was on my way. That was just what I payed for. Thanks Kenny. read more

This morning the battery on my truck would not work so when it finally started we took it to buy a new battery hoping it would not leave us stranded. We went into the store with 3 (visible) employees and two other customers. We were going to purchase a battery for my truck. When we asked the long-haired, younger clerk if they could install the battery, he stated that they were short-handed. I asked my b/f if there was another place where they could install my battery? The clerk responded O'Reilly down the street. So we went to O'Reilly and purchased a $200 battery which Jared gladly installed and offered to clean the terminals. Thank you O'Reilly for saving the day!! You just earned 2 customers for all our auto needs!! read more

Always have the parts I require, and if it's a small item which can be quickly replaced, they'll have someone step outside and replace it for you. They're excellent at abiding by the Covid-19 CDC guidelines and laws; friendly and helpful staff. read more

Went in because one of my hoses coming from my canister purge valve was broken. The assistant manager John helped me fix it and get the replacement piece for free. Excellent service read more

I bought that I actually paid for some crappy small size sunshades , I misplaced my receipt and went back for a refund . I told them i don't have the receipt . Ok they ask me for my ID as well the took the product back. The guy in the counter all he gave me was small receipt but NEVER told me that I have to use it the same day. So week later I wanted to purchase a part and that's when they get me that I needed to purchase on the same day of the refund!! This store return policy is stupid no disrespect. That's why I proud to purchase next door at O'Reilly Auto Parts. They have way better customer service and return policies that they explain. read more

Amazing spot , helped me with my car needs Madison is a great worker here ! helped changed my battery and was even more enjoyable to talk to ! thank you Madison for all of your help ! read more

andrew a. in part time sales & scott the manager are amazing!!! they give top notch customer service & are just 2 wonderful guys!!!! thanks a million you 2!!!! have a great new year!!! read more

Ordered a car battery they said would be shipped to the store the next day from Rialto. It wasn't. Kept getting times that didn't come true and called the times to check if it came in. It did come a day and 6 hours later than expected, but it was the wrong battery. I don't mind the wait too much as I was just happy to get it to install. Person behind the counter already seems annoyed that a customer needs a thing when I come to pick it up. I see it's the wrong battery, but she says it's equivalent and the mystery people that sent it said so. It was a Duralast ETX14 versus the AUX14 I ordered. I take it, but am unsure, so I start looking if it truly is a replacement, but find nothing saying it will work in my wife's van, so I bring it back in after a few minutes. It is a motorcycle battery and I don't want to install something I didn't order. I tell the same person behind the counter that I'm uncertain about installing this battery and I want the one I ordered, even if I need to wait, but she tells me that even though I ordered and paid for the AUX14, the ETX14 is the one they sent, so there. She repeats this twice to imply that I don't understand and need to take the wrong battery because that is what they sent. I'm shocked that this person does not comprehend she is telling me to shut up and take the wrong product because they sent the wrong product in the first place. The whole time she is treating me like I'm the idiot because I want the product I paid for. She was simply terrible in demeanor and attitude. I tell her she is being awful trying to force me to take the wrong battery and she says she doesn't like that I'm taking down to her, but what could I do beside talk slowly when someone is saying such a stupid thing repeatedly. She tried to call the hub to find another battery to no avail. I got a refund instead and she told me to go to Advanced Autoparts or O'Reilly. I agreed and purchased it from the O. I'll never shop here again. This is why people are buying things online. What a ridiculous experience and person. The other people I've interacted with there were just fine, but she totally ruined this location for me. I'm getting my core refund for the main battery I bought and never going back unless the warranty kicks in. Looks like Rock Auto is getting a new customer. read more

Recently needed windshield wipers!! And the sales team there actually got them for me and helped me put them on.. I am so happy for that!! Thanks again so much read more

Went this morning to get new wiper blades. We've never channged them on our new truck and asked if someone could assist us. Mark Elliott was more than happy to help. I've dealt with him in the past and he has always been a great help. And with a smile! Good customer service is hard to find but never here. Thank you read more

AutoZone Auto Parts - Mark happily helping us with new blades. Thank you! - Auto Parts & Supplies Near Me - Yucaipa, California

Excellent service. I needed to use diagnostic scanner because my check engine light came on. They gave me one to use and gave me the print out. Turned out to be an easy no cost fix . Had they not had this service I would have spent money on something so simple. Thank you for the services you guys offer read more

Rob A. The manager is very professional and helpful. People and businesses have forgot how to treat people like how Rob A does. Thanx buddy refreshing to see thpeople that still care about customer service!!!! read more

Karla was a wonderful help with my car, and she did not hurry me. She even told me about special offers they were having!

Walked into Auto Zone to find most of the employees in a group dropping F bombs with no concern to assist the customers in the store. I would have talked to the manager but he was one of the employees in the group. Last time I was in the store it was the same thing. Totally unprofessional and I won't go back. read more

I had an amazing experience today. Jesi Helped me replace my car battery and gave me excellent customer service. I highly recommend this store. She went above and beyond and it was very appreciated. read more

I came in today, looking for chains for the snow or cable wires for the snow and this man helped us. Of course we are girls we know nothing about cars last min trip to the snow. We told him we had a Ford Flex and I asked if we need all four tires he said yes when in reality it was just 2 first he didn't check that these chains were for the right car and it messed up my break fluid it ripped it. Because the auto repair said these chains are not for this kind of car. I would have expected this person to know what he is talking about we were suck in the middle of no where for 5 hours waiting to get towed. If you are going to help someone out please know what you are talking about. You can cause peoples lives! Paid $250 for chains for this to happen! read more

The hubby's go to part shop. Has the most reasonable prices. They have loner tools. You accumulate points for free money towards purchases. Staff is very helpful. Manager even came outside in a storm to put my windshield wipers on. I highly recommend! read more

Might seem weird to some giving an automotive store a 5 star rating, but I had really great customer service here the other week. My car's battery died, so after getting it jump started I rolled on right over here to get a new one. The dude that helped me out was teriffic. Within ten minutes he rang me up for my new battery and installed it for me in the parking lot. Defintiely will come back here in the future. As Tim and Eric would say: "Great Job!" read more

When did this store require females that carry a purse leave it behind the counter? I walked in this store was not there even 30 seconds before the store employee Mathew told me to put my bag on the counter when I said no it was my purse he said I could leave it behind the counter, he was just taking precaution, how humiliating and degraded I felt not to mention the embarrassment this guy made me feel, I'm not a twerked or thief and I shopped there on a regular basis iv never had this type of thing happen to me before . Poor poor business. read more

This place is ridiculous four employees standing there And no one couldn't ring me up I said none of these guys can ring me up on any these 3 registers the guy said no what kind of place is this they need proper management and training read more

Today my husband went to purchase a tool, Troy was no help at all. He was clueless of what tool my husband was asking for, finally after a long time he finally found a tool that might work not the right one. My husband proceeded to purchase the tool and the pine tree car fresheners, as my husband is walking out the alarms go off and Troy yells out saying "I didn't charge you for those pine tree air fresheners!" My husband said "yes you did, check my receipt" Troy checked the receipt and there was the charge for the pine tree car fresheners. Don't excuse my husband for stealing when you clearly charged him for it! My husband was able to find the right tool he purchased for a better price at O'Reillys, he went back to Autozone to return it. As he was walking out of Autozone, he noticed that Troy gave him the wrong change back. My husband walked back in and said "hey you gave me the wrong change back", Troy said " yeah I did I gave the right change back" but he said rudely to my husband. My husband asked him to check his cash because Troy gave him the wrong change back. Troy said " I have to go get someone for that", my husband said " ok well go get someone", Troy said "well I can just it myself", Troy then finally gave him the change he owed my husband. I don't understand why we go through all of that just to get my my correct change back. I would think the employees they hire would be well educated and not clueless! read more