The Guinea pig .... Mike helped me out... got the parts I needed and got them to me on timeread more

I called today inquiring about a specific transmission fluid, and the employee who answered told me…read morethey had never heard of it and then abruptly hung up. I found this to be very unprofessional and disappointing. If someone is having a bad day, it shouldn't be taken out on customers. Good customer service is part of the job. Because of this experience, I will be taking my business elsewhere.

Andrew truly is the GOAT, I had purchased an item I no longer needed. He helped me return it with…read moreno complaints. 5/5 stars, my favorite O'reilly to go to!!!

I know it is hard to find competent employees but I feel that they should have some automotive…read moreknowledge. I went into the store Sunday for an intake manifold gasket for a common SBC 350. I even showed them the edelbrock manifold that was on their shelf and they looked stumped. Sorry we need to know the year make and model. As I walked out with no purchase the three young male employees thought it was pretty funny. That was just the first item on my list. So maybe loss of revenue will prompt management into better training for these kids they have holding down the counter. Dint waste your time unless you're looking for air fresheners.

I Walked in to return an unused sensor I purchased day before, with receipt and part in original…read morebox. Was immediately told by employee they don't accept returns on anything electrical. I told him I checked return policy before buying and 30 day return policy with original receipt except for fluids etc. I asked him to show me return policy and he could not. Then he complained about new corporate owners Napa changed policy then went say that Napa is losing on my return but is there loss, like I'm ripping them off by making a return. This is now a Napa store front and other employee was trying to get his back as well to convince me item was not returnable. Employees are disgruntle about new management and may or may not know Napa's return policy. Never coming back here again.

Thank you Randy for your help with a part that I needed, your kindness and knowledge is so much…read moreappreciated. Its experiences like this that continues to bring customers back.

Had an excellent experience at this AutoZone today. A huge thank you to Dean for going above and…read morebeyond. He helped me install a new battery and was incredibly kind and patient throughout the entire process. It's rare to find such great customer service--Dean made a potentially stressful task completely seamless. Highly recommend asking for him!

Customer Service regarding Battery Core returned. I was not credited immediately for my return!…read moreThough the worst was the total lack of Store Policies and knowledge and I felt disrespected by Store Management and the associate that took my Core! This Location is a "No Go" For me

Came in looking for coolant/antifreeze ...went straight to the counter so they could look it up…read more(since I have noooo clue). I didn't get names but the girl was really nice and gave me some options...but the guy behind the counter was top notch!! He heard us discussing the options...he went and grabbed exactly what I needed!!! Soooo easy peasy! He made it a 5 star experience-thank you!

It's local and convenient. It's located next to Planet fitness on the corner of Lakewood and…read moreGallatin Rd. The place is clean inside. The staff is helpful!!

I did not even buy anything, but I do recommend them. Friendly, answered all of my questions, gave…read moreme advice. This is how you run a business. I will return when I need auto parts.

Ive been coming here for years and they always have the best prices! Everyone working there is very…read morehelpful and extremely friendl!! My favorite

anytime I require any oils, filters, brakes, plugs etc. I can count on ASAP to fulfill my orders in…read morea very timely manner. Always been treated well. If you're like me and prefer OEM parts this is the place to go.

Lowest prices on MOTORCRAFT and ACDELCO. They specialize in OEM parts. Also they have aftermarket…read morebrands for low prices. I highly recommend them.

I love that these sites still exist in a time of econmerce(which they do) but glad there's a…read morephysical store we can all window shop The gentlemen that owns this company has done this business for a long time(3 locations in the mall) and dedicated at that. His team of beautiful young ladies are also very friendly and helpful. They initially helped with a large item they had on their shelf to kick start my Acura RSX build and has given me many options to my other cars. I continually come by to peek or to pick up accessories for my Lexus or other cars and met with friendly greetings and exceptional customer service!

I drove 2 1/2 hours to come buy something from them that we agreed on a price and when I got there…read moreit was all good

This is my go to spot for all automotive maintenance accessories! Been going here for over two…read moreDecades. Locations all over California. This location on South and Downey does not dissapoint. The staff has always been friendly with me, greeting me and asking how they can help me out. Truly professional on their part. You cant go wrong with Autozone. Autozone is the only place that will give you a lifetime warrant on all Brake pads, spark plugs and other specific items that pertains to vital kry components on your vehicle. You can also bring recycled oil to Autozone as a dump and go. I find this outstanding since alot of people change their oils and its good to know where to go, great for the environment! Overall, this location is in a good area. There are alot of Autozones in sketchy areas, but this particular one is away from sketchy areas. Clean and safe, next to a Walmart. Kudos to the staff. The guy this morning help me get a refund on an item I purchased. It was easy breezy!! No questions asked. Just have your receipt on hand.

Thank you Chris and Fidel for your honesty, patience and help. Keep doing what you're doing. I will…read morerecommend this location. Again, THANK YOU!

I brought my car into Pep Boys thinking I had a "major oil leak situation." Not only did they fix…read moreit, but they also discovered my alternator belt was moments away from retiring early. Total lifesavers! Huge shoutout to Mike B, my go-to guy! He took incredible care of me from start to finish. Friendly, upbeat, and always on top of updates -- he made my car feel like a VIP. As a female it's comforting to have a person you can trust and rely on to take care of you. Fair pricing, great communication, and zero stress. If my car ever decides to be in trouble again, I'm heading straight back to Mike and the Pep Boys team. You've definitely earned a loyal fan! I would have given 10 but it only allows for 5 .

almost 3 years later, I'm still coming here getting amazing service from Brenda and the other crew…read moremembers!!! I want to say thank you so much for taking care of my cars to where they are always running in great shape. Thank you so much for everything!!!