I was not recognized while waiting in line. Then rudely informed I was in the wrong line. Need customer service reorientation. read more

Went back to buy some stuff for my truck and still no credit to my account but the same cashier was there, great service again. Same manager was there too, credits my purchase due to not receiving my $20 credit from last transaction and applies a small discount for inconvenience. He was much more compassionate about my situation and advised me that they fixed their system due to my last encounter and even admitted that the last issue was due to a stocking error. I'm glad they made an adjustment for their staff, I enjoy AutoZone. read more

Battery change with FREE install for my 2016 4Runner. They do it as long as there's daylight. Staff Wendell took care of it like a pro. Courteous, friendly and hardworking. Will definitely recommend this branch. Mahalo for great service. read more

Huge thank you to EMMERSON for his rockstar customer service! Stellar employee! I wasn't sure where to begin when my car began to have problems getting me to work. I had asked a few of my friends and they all gave different answers as to what it could be, which left me more confused and at a loss than before! I explained the problems I was having to Emmerson & not only was he able to tell me what the issue was based on the issues I was having and a Quick Look at my vehicle, but he also knew exactly what I needed to get to solve the problem! It's been a couple of weeks and my car has not had any issues since, it's actually running better than before! Can't thank Emmerson enough for going above and beyond with his customer service. AutoZone is very lucky to have such a knowledgeable, dedicated, and hardworking guy as a part of their team. THANK YOU EMMERSON!! read more

You can rent a tool for up to 90 days, which is plenty enough time, and upon return receive a full refund. Great friendly helpful customer service, always willing to answer any questions. Located in the Mililani Shopping Center near The Shack. Plenty parking, but can sometimes be a challenge as the near by businesses can get busy. read more

I've been working on a truck for the past month and required parts to repair some items. Every interaction with this store either by phone or in person is always a pleasurable experience. They are always kind and helpful exhibiting excellent customer service. The store is a far cry from the old days. It's now well stocked, excellent lighting and very well organized. Highly recommended!! read more

I've recently had to come in for a new battery and now horn issues and while both associates that assisted me were very helpful... I'd have to say Angel went above and beyond. I did not walk out with a part, but with help that he provided me to get the horn fixed on my Dad's van the proper way through a good mechanic. He's probably heard this before I told him he's an Angel that's named Angel! I have more confidence in getting my car issues fixed and ready to pass a safety check before my flight back to the mainland. Thank you, so much... when you don't know anyone that can help with these issues, you get teary eyed when a stranger helps you out. So thank you again. It means a lot. read more

Helpful advice from staff. Employee took time to try to diagnose battery issue. Recommended appropriate action. I truly appreciate the time taken to help me out. read more

Went to get my state inspection and failed due to a front market light being out. Went to the AutoZone nearby and Angel G. grilled me replace and install it, and he gave me good recommendations for a mechanic for future needs. This man lives up to his name. Great customer service! read more

I would give 10 stars if were available. The sales clerk Angel is "THE MAN". This person definitely goes out of his way to help people! This business is so lucky to have this guy as an employee...... hint guys, don't lose this guy! This is the place I will always come back to for my automotive needs. Angel.... Hats off to you brother read more

Hands down, great customer service. I noticed my car struggled to start and knew it was my car battery. I didnt want to go to a car dealership to pay an arm and a leg for a car battery so I called around. Mililani auto zone had my car battery in stock. Staff member, David helped me out a lot. He answered all my questions and the best part is he installed my new battery for me. He is very personable and has lots of years of experience. If you are having any automobile questions, having issues or need parts, I recommend this store. read more

Store is always clean and a friendly environment when you come to Auto Zone here. The staff is amazing with giving customers first class experience, also having knowledge. Managers are keeping the place clean and stock. read more

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Angel at Kīpapa auto zone went beyond his normal duties trying his best to help me with my a/c issues, he said " this is how I learn" and googled more than necessary to help me. Auto zone should give this guys a raise! Mahalo Angel read more

Angel was top notch! Got me all squared away with my new headlights! Done! Thank you!

We had Angel from AutoZone install a steering wheel cover. He made ut look so easy! He was very helpful and friendly. Thank you Angel!!

My car battery started to die when I tried to start it this morning. Luckily I could make it to have it replaced. Was going to bring it to Goodyear but decided to go to AutoZone in the Mililani Shopping Center first. I'm glad I did! I was able to purchase a battery with a 3 year warranty and the nice sales guy- John- even offered to install it for me! Saved me a lot of money and hassle at Goodyear. If you need any help with your car, go and see John. Such a nice guy and very helpful. read more

Went to Auto Zone to get a replacement batter for my key fob. George was awesome and immediately helped me and knew exactly what I was looking for. The store was clean n customer service was great! read more

My truck showed signs of possible battery problems, so I went to AutoZone to have it tested and purchase a new battery. I spoke to Shane over the phone prior to arriving there, asking if they could install the battery for me. Without hesitation, he said that they would. At the store, I spoke to Mason (who was working the counter) and asked if he could verify that my problem was indeed a battery issue. Mason immediately confirmed that it was the battery, which had leaked at the post, resulting in corrosion. Another AutoZone employee, Hoku, was dispatched to replace my battery, but while doing so, encountered problems removing the terminals due to the corrosion. Shane, assisting Hoku, began prying off the terminal from the battery post and cleaned it to ensure proper connection with the new battery. I rarely come across great customer service from auto repair shops as I got from this AutoZone parts store. Most of the other parts store I visited in the past rarely acknowledge you and appear annoyed while assisting you. Shane, Mason, and Hoku were very attentive throughout the entire process. They are prime examples of what exceptional service is. I left the store a very satisfied and impressed customer. This will be my go to store for all my auto parts in the future. I highly recommend AutoZone in Mililani to everyone needing auto parts. Great job and good people, Shane, Mason, and Hoku. Mahalo. read more

Came here on 11/22/2022 Amberson diagnosed that my car battery was dead and needed to be replaced. He was very professional and courteous. Made me feel like a valued customer. He even removed and installed the new car battery. He is a keeper. Give him a raise. read more

This team is simply amazing! In a rush to get the state required car safety inspection. Needed to replace some bulbs and adjust the battery placement. Simple jobs if you have the know how and the tools. I had neither. Mechanic offered to change 3 bulbs and adjust the battery for about $100. Staff at Auto Zone Kipapa showed me what I needed, guided me through what I needed to do, AND loaned me the tools to do it. So nice, so patient. Definitely my go to store for simple auto repairs. They also saved me about $85! Thank you for the excellent full service attitudes! You folks made my day. read more

Great Service and much mahalo to Duke. He tested my battery and replace it in no time, very friendly and helpful. I know it's quite a long drive from my house but I will definitely come back. Thanks again Duke. read more

I was told when I called they could help put in the Freon for my a/c. Waited in line for 25 mins. (Unfriendly staff) charges my card and he had no idea what do. Asked a customer in line. I was in disbelief. Don't even bother with this place. read more

Bought a battery for my car, and received excellent customer service! They installed it for me, which saved me time from fumbling through it after watching YouTube videos. From purchase to installation (me figuring out what I need), took less than 30 min. It's my new go to car store! read more

I had to purchase some parts for my car and Johnny assisted with my purchase. I arrived close to closing and purchased axles for my driver and passenger side, a valve cover gasket, 2 gallons of 50/50 coolant, a gallon of oil, oil filter and a box for the fluids. Johnny was very personable and super helpful. I was happy that I could pick everything up in one place but even more thankful for the wonderful customer service and advice! Thanks again I really appreciate your professionalism and will be sure to frequent your establishment again! Please make sure to go and ask for Johnny if you need some help he is awesome! read more

Came here to pick up some break pads customer service was great in and out fast! Everything I needed was in stock and employees helped me find the other things I needed read more

Duke was very helpful. Changed our battery, cleaned the post terminals, and even gave our keiki candy Mahalo for the excellent service man

I just to say thank you for AutoZone excellent customer service. My wife's car battery died out about 1/2 mile from home as she stopped by a little store to pick up some items. Upon returning to her car, she noticed that her car could not start but the dash lights went on. I was about to jump start her battery with a portable jumper device which worried perfectly. After reaching home, I contacted AutoZone in Mililani which is next door to Mililani Restaurant and Foodland. The person who helped up was Reggie and he was very personable and I asked if he could install the battery for us since we were there. Reggie rand up the sale for a new 3 year battery and did the battery installation within 5-10 minutes which is amazing service. My wife's car started up with no problem and we are now good for another 3 years. We gave Reggie a nice tip for his dinner and thank him. My buying experience was just like in a commercial with excellent customer service. I've been coming here a few years when I needed car batteries or auto parts. This is one of the best car battery buying experience and I'm glad everything worked out perfectly. I rate AutoZone 5 STARS and Reggie 10 STARS for his excellent customer service! read more

had a very tough time getting the bolt off the battery terminal wire on my 1997 toyota Avalon. Johnny M was a HUGE help in making that bolt come out. generous guy, great customer service. read more

I needed a new battery for my truck and remembered the service I received when I took my wife's van and headed to Autozone Mililani. The battery was in bad shape with plenty of battery acid residue all over the terminals. This was not going to be a typical battery exchange. Shane and his co-worker (didn't catch the name on tag) not only cleaned out the battery area, they wired up new terminals, replaced my battery and had me on my way! The customer service was exceptional and wanted to take the time to recognize their efforts. Will be heading to my local Autozone shop for my car needs for sure! Mahalos! Juan Z. read more

Been here three times so far. Last visit was to replace a defective part, which went very well. Very nice and helpful employees. I will definitely back. read more

I am impressed!! Awesome staff. Over and beyond customer service. Edwin and Tasha answered all my questions. Helped me find the right parts. Understood my dilemma with no judgement. Awesome people, awesome service. Much mahalo to all of them. read more

I placed an online order on Saturday morning. I ordered Mobil 1 Synthetic Oil, an oil filter and some other things (7 items total). A few minutes I got a call from an employee and he explained to me that they have everything except the 5 quart Mobil 1 Synthetic Oil. He said they were getting it from a different store and I would be able to get it the same day (Saturday). He said they would call me when it gets in. I waited on Saturday and never got a call back. No big deal, I can wait until the next day. I called on Sunday and it was the same situation. They were waiting on the engine oil and they told me it would be in on Sunday and they would give me a call. Again, no call back on Sunday. Monday, same story. I called in the morning to check and all day no call back again. So I go in person to the store today (Tuesday) because I figure I can get everything else that I ordered and I can pick up the 5 quarts of oil from a different Autozone or a different store. No problem. They tell me they didn't know what type of oil I want (mind you it's listed in the order) and they wanted to see what replacement I would like to get. ? I never got a call asking me if I wanted to replace the oil with a different brand. And on top of that the oil filter that I ordered they had given it to another customer because 'they needed it.' They told me it was the last oil filter they had. I canceled the order. It was such a waste of time. I was looking at their online order shelf and nothing from my order was even on there. I wasted 4 days thinking it would have been easier to order online and do business with these guys. Do yourselves a favor and don't do online orders or business with this Mililani Autozone. I will not be doing any business with these guys anymore. read more

It really depends on the "mood" of employees! One day they're super helpful & the next day they could care less!! Lose money!! Be consistent! read more

Our VW CC R-line is a piece of work. It's a 2016 and we have gone through three sets of tires and three batteries. Luckily for us this last one was still under warranty and Autozone replaced it at no charge. The clerk even installed it for us. Mahalo! read more

I needed the corner headlight bulbs replaced and the manager Mason quickly helped me find the correct bulbs and then spent 25 minutes with me to properly install the bulbs. We checked the lights and they worked just like perfect. Mason did a great job and was extremely professional. Thank you! read more

Johnaven Manoha was extremely friendly, and helpful. I am very satisfied with the service I received, and would recommend him to everyone. Mahalo John for your Kokua!!! read more

Today June 23, 2020 around 12 noon, our car won't start. I asked my husband to see if the closest auto part have the battery we need. Lucky for us AutoZone 5212 Mililani carry same battery. The sales clerk, was very friendly. We told her, thank goodness it happened on the parking lot of the shopping center, and they have the battery we need. Hoku the salesperson asked if we wanted her to put the battery. I was so thankful for her help, specially we don't even have the right tools to use. Hoku you are an angel, thank you very much for bringing the new and old battery to and from the AutoZone. I know it's heavy, for me. I highly recommend AutoZone Mililani, good customer service! Melody read more

I wanted to send out a big MAHALO to braddah WILL for the awesome customer service. He was so prompt and knowledgeable in knowing exactly what part I needed. He even came out to look under my hood to make sure. He took the time to explain the parts and its function. He straight fixed it switched out the old part and put the new one in. I was so happy!! He went over and beyond to make sure my car was fixed and safe to drive!. I was speechless and was so appreciative for all his time and help. Will thanks again and continue the good work! I will deffinely come and see you again!! read more

I didn't get the associate who helped me but thanks to the Autozone guys for helping me 1) refill my wiper fluid and how to do it and 2) help me fit my wiper blades. The ones I purchased didn't fit initially, so they were able to get better ones right away. That was super helpful when they helped me right outside the parking lot. Shoutout to you guys! Thanks so much for your help! Stay safe! read more

Much thanks to Will for helping us out with testing our truck's battery and making sure we did not have any alternator issues. He then removed and replaced the faulty battery with a brand new one. I appreciate the time he took to perform this task and get us back on the road. Thank you again Will! read more