The professional gals at the local SantaClara CA office(Walsh Ave) were extremely kind, courteous and welcoming to me and my brother. We're senior folks and they treated us respectfully and were patient with our many questions and concerns during and after the rental. We got a small scrape on the vehicle and they took the time to explain the process to us which put us more at ease about it. It's a rare pleasure to still find real humans who communicate and care about their customers. I hope i'll have another occasion to rent from this location. Thank you to Frances, Rouaa, and the young gentleman who'd also helped us on one day. Oh and also, thanks to Ali for providing a safe ride to drop me off at my nearby home after the rental. I'm quite surprised to have seen some negative reviews for this location! Clearly, not everyone may have had as pleasant of an experience as i did, and yes, everyone has a bad day every now and then. However, i strongly believe that you get what you give in most any situation or relationship: so as a customer, if you approach staff with human-kindness, courtesy and respect, you'll generally be given the same treatment; but be a demanding, impatient, self-centered creep, and you're more likely to feel the same vibe in return. read more

I wish there was an option for zero stars!!! I walked in for my same day pick up, and she said there were no cars available. If I wanted to get one of the ones available, then I have to pay extra. It did not mention that when booking nor was she even trying to listen to me as a customer. I started to mention that it did not say it online, then she proceeded to completely cut us off. She handed us the credit card back and said "You know what, nope you can go to the airport. not dealing with this." I mean are you actually kidding me???? Like what kind of business supports this customer service? The fact that I've read multiple complaints about the same person, and she still works there is insane to me. Never coming to this Hertz again, steer away y"all! read more

Hertz Rent A Car - stole this from another yelper, but this exact lady was the problem - Car Rental Near Me - Santa Clara, California

Very disappointing experience with Hertz. The customer service was extremely poor, communication was terrible, and the staff's attitude was very disappointing. If you make a reservation, you should be able to expect the company to honor it or at least communicate properly when there is a problem. Overall, a very frustrating experience. Zero customer service and very poor treatment of customers. I would not recommend this Hertz location. read more

I'm not sure why they have a physical location. The women at the front desk was not helpful and basically said book online. She mentioned the system can't select a drop off outside of this Walsh street location. It was really frustrating to be at a national rent a car place and not be able to rent a car. Do not come here! Extremely disappointing. read more

Lady on the phone doesn't know how to give proper customer service etiquette. I can't ask simple questions without her interrupting and saying "I'm in the middle of something, just come in and pick up your car" They'll probably be happy you go to a different location so they don't have to work. read more

I rented a Buick enclave for a week, loved the car no issues whatsoever with the vehicle! The process was effortless. The staff was super friendly. I would highly recommend this hertz in Santa Clara. Ask about a ride home if you're not to far. The free ride home was a pleasant surprise! read more

I had an extremely disappointing experience with this rental car company due to their unprofessional customer service. From the start, the staff (Roa) and the manager showed little interest in helping and seemed more focused on rushing through the process than answering questions or providing clear information. When I raised concerns about the condition of the vehicle, my questions were brushed off and met with dismissive or even rude responses. We were told not to take photos of the vehicle until she (the manager) was done. Who does that? Communication was poor throughout, with inconsistent information given about fees, insurance, and return policies. Instead of trying to resolve issues, the representatives came across as impatient and unwilling to listen, leaving me feeling frustrated and undervalued as a customer. Renting a car should be a straightforward process, but the lack of professionalism here turned it into a stressful experience. Based on the service I received, I cannot recommend this company and would strongly suggest others look elsewhere for reliable and respectful customer care. Felt bad for the other customers that had worse experience during my first and last visit. [Pictured] The only nice and very helpful in that place is the guy in the middle. read more

Hertz Rent A Car - Are you familiar with these 2 ladies? - Car Rental Near Me - Santa Clara, California

I understand that life can be hectic and work can be stressful. However, my recent experience with Hertz was profoundly disappointing. Do Not Go Here! I would like to preface that this review is in regard to receiving services by appointment not walk in. Hertz management and staff left me waiting in the scorching sun for 30 minutes without a vehicle because the manager was upset I was upset.. Despite prior communication from the manager, who assured me that providing my ID and debit card would ensure the vehicle's readiness upon my arrival, I was sorely mistaken. When I arrived, there was no acknowledgment of my wait, nor a simple courtesy of "we'll be with you shortly." The lack of basic courtesy was frustrating. Here are the main issues: Rude Front Desk Staff: The front desk clerk (ROAH) was exceptionally rude. She made me feel belittled for not having a reservation number, despite my previous communication with upper management. I explained that my auto body shop and Hertz had confirmed that my vehicle was ready, but she remained confrontational and aggressive. Intimidating Behavior from a Staff Member: A worker in the back, wearing a hat, stared at me with visible anger when I raised concerns about the lack of accountability. This aggressive demeanor only added to my frustration. Clearly this employee was subtly trying to intimidate me. Zachary Ritz's Lack of Accountability: The manager, Zachary Ritz, failed to take responsibility for the situation. I thought that he would be understanding however he wasn't. I tried to explain to him that the clerk at the front desk was being so rude when I kindly tried to explain to her that I have an appointment. He blamed me for being upset and claimed he missed an important email about the appointment change. Despite his assurances over the past week that everything would be handled, the vehicle was still not ready when the shuttle arrived. Zachary's dismissive response and excuse of having "200 plus emails" was unacceptable. Moral of the story: I was told the vehicle would be ready. It wasn't ready. I voiced my displeasure. Zachary ritz made me stand outside and did not provide any other means of transportation even though I made an appointment a week in advanced. Conclusion: The Hertz location on Walsh Avenue is in dire need of improvement. Their lack of accountability and poor customer service make it a place to avoid. Go to Enterprise. read more

Hertz Rent A Car - Car Rental Near Me - Santa Clara, California

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Very Disappointing Experience - Rude Staff The woman working there today (wearing a green shirt and fake eyelashes) was extremely rude and unprofessional. She lied to us multiple times throughout the interaction. First, she gave us a false estimate about the wait time. Then she offered us a Kia, saying it wasn't considered a "comfort" car--only to change her story 10 minutes later and say that it was. On top of that, she completely ignored us when we tried to ask questions and ended the conversation by telling us to "go find something else." Completely unacceptable customer service. We won't be coming back. read more

Decent car rental. A little bit slow. So if you don't mind waiting in line even have an appointment. It still a good car rental place. Return and rental check are very smooth. read more

I give 0 star for this company , i have been waiting for 1 hour no one come to pick me up , i called the location since the morning no one pick up the phone , i called the company 800-582-7499 the support is worst cannot help anything . I don't know how this company work . read more

Nasty people gave me a 2023 Nissan Rogue with problem, broke down 1 hour after driving it on my way to LA. Found out that the car has a history of of engine issues but they still rented out to people read more

Hertz Rent A Car - Nissan Rogue - Car Rental Near Me - Santa Clara, California

Never rent a car here. Period. Out of a 7 day Uber rental I was able to use the car only 3 days. They didn't process the paperwork properly to allow me to get onto the Uber platform until the second day. Got a flat tire on 12/23. Car was towed twice together it to a tire shop. Nobody ever communicated with me about when and where the car could be collected. I go on person to discuss the situation and was met with hostility. They even said it was my responsibility to relocate the car and return it - even though I wasn't driving it No apology whatsoever. I was told it was my problem and that they couldn't close out the contract until the car was returned. I'm so done with this company. Simply put, nobody cares. The 800 number gets you through to moron after moron who clearly dont know what they're doing. Save your MONEY and your TIME and rent somewhere else. I'm done trying to work with them and have reversed all credit card charges. Idiots. read more

Confused, rude and short customer service. If I could give zero stars I would. They rented me an unsafe vehicle with four bad tires, one of which kept going flat. After I drove vehicle for one week and had reported issue with tire going flat they asked me to come in for an assessment then gave me a voucher and sent me to wheel works in Mt. View. There I received an assessment telling me all four tires were unsafe but Hertz then refused to repair or replace tires and sent me to another tire vender, Big O tires. Corporate Hertz specifically told me that my repair would be approved at Big O but when Big O was processing order even though I had a new voucher, Hertz would not approve the tire replacement. I have been waiting now for nearly 8hrs and let the branch that I made the rental at know. They offered $75 compensation for an entire day wasted on their complete incompetence. This is without a doubt the absolute worst customer service I have ever received from any company. Will never rent from Hertz again. Considering legal action. And definitely a report to the BBB. read more

i never give bad reviews but this location has very bad service. I don't feel safe with the car. when I come back and told them about the problem with the car the manager here had a very bad attitude, he acted like he didn't care and told me there was no other car instead he not willing to helped me solve it. i think you guys should think carefully when renting a car because i don't think it's worth spending money to rent a car here. read more

Racist lady at the counter. Deeply condescending to people with an accent. We tried our best to communicate with her in plain English but was met with aggressive loud "huh", "is this your first time renting a car" and so racist remarks. 0/10 would not recommend. read more

I would like to thank Peter from Hertz. He is covering several offices so helping around different offices. I was so fortunate to have him yesterday 8/24 at the Santa Clara 1000 Walsh Ave office. I was having issues with renting having a temporary license, he explained what I needed, and when I had the necessary documents, he helped me with the rental. He was non-judgmental, friendly, very professional. Not the experience I had with the Enterprise Santa Clara. Peter took his time to explain and educate me. I am grateful to have him as my agent. read more

If I could give this place a negative I would for the crappy experience that I had with them. I got into an accident earlier this week, and as if that wasn't enough of a hassle dealing with insurance, I had to take my car to the repair shop... in which I followed the procedure to schedule an appointment. The Mainline Hertz called me the day after the accident and so did Hertz, this location, confirming my time for my auto repair drop off. Both the headquarters and this location verified that I will be getting picked up at 1630 from the Fix Auto repair shop and that I would then be shuttled back to their Walsh location. Wednesday rolls around and to ensure I wouldn't run into a hassle with last minute calls, I called the Hertz location here, at which point they weren't picking up. I called 2 hours for confirmation that they would be there. Nothing. Considering I had a tight schedule and going through the post covid traffic here in the Bay Area, I made my pit stop to the auto repair shop, as planned without word from Hertz. The repair customer service at Fix Auto also made numerous calls to this location while I was getting my car checked in. Additionally, I called the 1800 number for Hertz, as well as another location nearby. The insurance company later stated they had no say in what was happening with Hertz, but that it would be escalated to the manager. 1645, and still no call back. The repair shop was about to close, it was unsafe to drive my car back to this location to "maybe" get a hold of someone who could fulfill the rental car. Nope. I waited for the main line customer service for Hertz to call back, nothing. The closest thing that I got was calling the other San Jose location to at least answer, in which the guy then proceeded to say "we can't do anything since our drivers do their last pick ups at 3pm". Okay, so then what was the whole point of scheduling a pickup and reconfirming not once, but twice with different Hertz entities for a darn car when there was nobody at this location to give a decent call back. Absurd! Horrible customer service. Luckily the repair shop had other partnerships with Enterprise. They were more than accommodating. Thanks, but no thanks Hertz. I thought this company went bankrupt... guess not. read more

The best branch of Hertz mo and Don are very helpful the customer service is great the cars always clean highly recommended read more

Hertz Rent A Car - Car Rental Near Me - Santa Clara, California

I was happy with this Hertz location as well, this is the result of people working well together--TEAMWORK! My reservation was transferred her from another location and the pick-up was quick and easy. Tony had all of my info and paperwork ready to go. One of my best rental pick-ups ever. Service was excellent and I was more than happy with the new SUV. read more

Hertz Walsh ave Santa Clara is the worst bus that ever existed. Francis this is for you who are supposed to be the manager but never even say hi or smile once in my 5-6 visits to the branch. she is such a rude person. so is the other lady which has a bit hearing problem. they have no knowledge of customer service. plus hertz charges your card sometimes 3 times for one week rental period. they have done that on number of occasions which I rented from them for 6-7 months. they basically steal your money. take your business elsewhere read more

My husband and I had a reservation this morning for 9am Upon arrival the incorrect car was given with added fees & extra costs with out my consent. After getting the correct car, the car wasn't ready. Now it's 10am one whole hour wasted. I don't see the efficiency in making an reservation. read more

Really bad service from both ladies that work here. Waited for an hour only not to be helped right. Didn't know how to solve an issue for me today & made me lose a day of work or who knows how many days more. They also both took priority into helping other guest that came after me while I still waited. These place is not recommended. read more

Very bad rental experience! Indian girls at the front desk are unprofessional and mean. She has a tendency to force me to buy CDW. Even when I told her that insurance is not necessary and I am ready to pay any damages, she went on and refused to remove it from my bill. She kept saying "in the United States blabla" in a tone that looks down on others. I am a resident here and have rented cars for many times. Never had this experience before. I have no choice but cancel my order. Then I get a good car from other company. Never come back to Hertz read more

I had a rental car from insurance AAA and picked a car from hertz at 725 RIDDER PARK DRIVE#95, San Jose, CA 95131 . The car I got was Chevy Malibu but it was smelling bad . I called hertz at walsh ave before visiting them and asked if they have a car , they said that they have a Car. When I went to this location they refused to give me a Car because they said we don't have a Car to exchange. The lady working there started making excuses and passed it on to manager and he was so arrogant, don't know how to talk with a customer. This guy is not suitable for this job , he needs to find something else for him or better go to school again and learn how to behave with a customer. Hertz really needs to think if they want to keep their customers or these stupid A** people who don't know how to talk Never going to Hertz again. read more

I have been going to this location for over a year. I would highly recommend it. The staff are professional and friendly especially Don. He has helped me multiple times and I have received great customer service from him. This location a like hidden jewel. I have always left this place as a happy and satisfied customer. Thank you Hertz Santa Clara team for all your help. Rita read more

Terrible customer service as well as terrible fleet of rental vehicles. Upon pick up, the woman sales associate who was less than happy to "help" me didn't bother once to explain my options. She basically just threw me the keys to the first (barely operable) vehicle she could find. After asking if there were any other options available she took a long exaggerated sigh before admitting that there were in fact other options. The rental was filthy (both inside & out) as well as dinged up dented in multiple places (talk about embarrassing) but after looking around I realized it probably didn't get much better. During the time I had the rental, The rear tire kept going flat. I had to continuously add air to the tire on a daily basis. Also the car rattled every time I went on the freeway (as if something was going to fall off of it). African American man behind the counter was friendly and helpful as he could be given the poor circumstances. Woman worker and manager seemed unhappy to help & generally irritated to be there (constant long sighs and eye rolling) I spoke with my insurance who typically contracts through Hertz about the many issues regarding Hertz customer service and the quality of vehicles available. They informed me that if necessary in the future, I can pickup my complimentary rental via Enterprise instead. So if you have AAA and you're in the Santa Clara area keep this in mind! My advice: if you're paying find ANY another rental agency! If you're forced to use this hertz, be sure to ask for your options read more

Organized with this location for a one way rental, picking up on a Thursday, dropping off on a Saturday in another state. Dropped it off as planned, no issue. Total cost was estimated at about $300. Received an electronic receipt two weeks after I dropped it off reflecting a $1900 CHARGE. Long story short, I called this location and they were zero help. They couldn't even understand what the issue was and abruptly referred me back to the receiving Hertz to have them resolve the issue (when that Hertz had already produced a receipt of the drop off). Both the receiving Hertz and Hertz Customer Service explained to me that it is the responsibility of the renting location to close the contract, and there was an error on their part in closing the contract, which resulted in an overcharge. Had to totally work around this location to get this resolved. read more

I would not recommend this shop. They did not tell me about added fees that would be charged to me after returning the rental. Plus I had to give a 50 dollar deposit which isn't a big deal, but how does a company lose my money and never returns it? I had to call corporate and they gave me a 6 digit financial code to give to my bank which was a lie. I had to file fraud on my card because Hertz lost my money. Do yourself a favor and find a different Hertz or just don't go here at all. Half the time nobody even answers the phone. I understand we live in a time where nobody wants to work anymore but this is just ridiculous I got transferred to so many different people that had no idea what they were doing. Disappointing really. read more

In a pinch we needed a large car in order to transport student luggage to a long distance game. The guys in the office were super accommodating. downside: service took forever (almost an hour despite having an appointment/reserving in advance).... they had to wash, gas and check in the car upside: no issues with the car and painless return. read more

The reason why this Hertz location is good is because of Mo! Great deals, prices and most importantly the customer service! Will always book my car from here and will give a call to Mo to help me out. read more

AMAZING SERVICE!!!! If I can give this place a 10 star I would!! A big shout out to Mo and Don!!! From the moment I walked into Hertz, Don greeted me with such kindness and hospitality. He goes above and beyond with his customer service skills, communication, and hard work! Its really hard to come around places like rentals and expect to be a valued customer. The experience I received from Don will be one to remember and I will continue to come back and highly recommend anyone to come here if they are planning to rent a vehicle. Don and his staff Mo and Cheri are so helpful even during the busiest times! They know how to take care of their customers from the moment they walk in to the moment they walk out the door. They create these memorable experiences for every one. +++++Everything is explained and keys are handed to you. Other rental places will just take your credit card and you'll expect random charges at the end of your return but Don goes through every little detail so you know what to expect! +++They have earned my business and I will only recommend them to all my friends and family ++++ read more

Thank you Mohamd and Shein for taking care for us for so long with so much patients! Definitely a ppl you wanna get service from them! Thank you guys! read more

This location is a small office and fleet but has good prices. If your in a pinch and don't want to over pay it's great spot.

I needed to get my car repaired and was assigned to this Hertz through my insurance company. I called them the day before I needed a rental and dropped by the next day and was so happy to get a clean, new Toyota Camry and not like a tiny Dodge Neon... I was in and out in less than 5 minutes when I picked up my rental and when I dropped it off. When my car stayed in the shop longer than expected there was no problem in extending the rental. Thanks to my insurance, I didn't pay anything but I had a great experience at this Hertz! The same associate helped me each time and also kindly kept my iPhone charging cord that I forgot in the rental car so that I could pick it up :) read more

I rented a car for a week to go on vacation. I have rented a few times from this location. Price is usually very good. Staff is wonderful. Cars are in great condition. read more

Worst customer service ever!! Trying to buy a car, made a reservation on behalf of a family member. The company in Oklahoma states since we are paying cash we don't need to pay more than the reservation fee. Now these people are making us so $200 deposit along with a rental fee which is $366!! We aren't renting, we are taking the car straight to the salesman to purchase with cash. And to make matters worst the Indian woman here said my son agreed to the rental fee. What son, oh wait she means my boyfriend who is practically the same age as me. I don't even look my age, I look younger than he does. Rude people and worse customer service, the process to buy a car is ridiculous. You have to take to another location to purchase. Yes, this is a rant as I stand her waiting for these people to finish. Stay away from this location. If I could I wouldn't give them 1 star, it would be 0. After writing this review and I thought they were processing the paperwork, they called the manager Don. He came with an attitude refused to acknowledge the lack of communication and stated we were rude to them. He was screaming at me and handing me my driver license and credit card back. So I wasted 2 hours for them to pretend to work. I was just standing there without saying anything, the last thing I said I didn't want to talk to rude Indian lady. My boyfriend tried calmly taking to Don and he started screaming at him. We have it on video. He threaten to call the cops on us, I'm only 5'w and far from threatening. Now we need to figure another way to buy this car. Stay away from this place! They don't know what they are doing and rude! And if you call them rude, they turn the tables on you, this place needs to be shut down!! read more

We had two insurance claims in a couple of months and our insurer referred us to Hertz on Walsh Ave. each time. The staff was super friendly and helpful and made the process go smoothly. I initially withheld one star for the condition of the cars themselves but that's not the staff's fault - they took pains to clean / prepare them as best they could. They earned a 5-star rating. read more

The office is in poor condition. There is no air conditioner in the building except a portable floor unit. It doesn't push out enough air to cool the 200+ sq ft office. Management was advised over two weeks ago, with not even so much as someone coming out to diagnose the issue! The employees are required to wear pants everyday and button down dress shirts. Men are required to wear a tie. Two employees have provided their own desk fans. The heat is draining! This is slave labor! read more

Hertz Rent A Car - Office temp is 89*! Portable AC doesn't do anything! Employees HAVE to wear pants. Why are these acceptable working conditions?!?! - Car Rental Near Me - Santa Clara, California

Would not recommend to rent from here even if this is the last place on earth.. ( didn't had lower than one star else would have given that ) Just in case you are still renting from them then you should record your discussion with them and what they promise.. pretty sure they will turn away.. Rented a car specifically telling to be lower than $16 a day (small size) and when got bill after a week they charged for $26 and when asked they just turn back saying was never told and you were driving a good full size car ( doesn't matter if its in your budget or not ) Not sure how can a customer service be so bad and how good can be a someone to rip off the customer ( looks like they have in mind as if you are the last customer and they are closing down business after that, so squeez as much possible ) Moreover just in case you need to discuss with them anything over phone then just dont waste your time.. they wont entertain at all ... in fact they wont listen what you intend to say /ask , only one answer from them would be they dont know and will put down receiver. Surprised when they said, if keys are dropped a day earlier in dropbox will charge you for next whole day even if car is parked at their location when they entered in morning.. Hertz as company should do something seriously else they are loosing their name. I hope someone gets saved from getting cheated after reading this review and not going to them. read more