Outstanding customer service from the whole staff. From Kobie, to Marco, Allan the manager who runs the store I forgot his name. Very easy process no Hustle No bustle it was a 123 situation it was very easy to work with them especially coming from a horrible place which is a San Jose Airport had a horrible experience Enterprise but it's too long to type regardless this place is perfect moving forward I know exactly who to get my cars from and so should you thanks guys. read more

I just had the best enterprise experience. I've rented from enterprise many many times over the year but this one stood out to me. I recently got into a car accident and had to rent a car and the insurance company set me up with this location. Upon arrival I was helped out by Jacky and Marcos. They were very thorough, and took their time to walk me through the whole process. Jacky was very understanding and letting me choose the car that best fit me. Before I drove off Marcos even gave me some pointers on insurance stuff and shared about his own experiences and I thought that was extremely helpful! Rented the car for about a week and just returned it today. When I arrived, Jacky greeted me and immediately sent someone to check me out. I believe his name was Kobe who checked out the car and even grabbed my bag of snacks from the car for me. The best part was He asked me if i needed a ride home!?!? Which I did bc I was planning to uber. Before all of this, I rented a car for a few days at Enterprise Stevens Creek and NO ONE offered me a ride home. So thank you Kobe! Don was the one that pulled up in a few minutes to take me home! He wanted to make sure it was a fun and relaxing ride and I really appreciated his humor. The employees at this location are awesome! Very attentive, friendly and helpful. Thank you team for giving me a great experience and thank you for the wonderful hospitality. Def going to come here next time I need to rent a car. read more

I booked the large van three weeks ago for pickup today. However, I just received a call informing me that the van is no longer available. This is very disappointing, especially with such short notice, as I made this booking well in advance to avoid exactly this kind of problem. The same issue with 7 passengers SUV today as well. read more

No problems with the rental car I got here. It was super clean and did the job for a couple of weeks. Unlimited mileage is a huge plus. Especially since my car was totaled in an accident, this rental car was perfect for the time being. The staff here are also accommodating and friendly. Thank you, Eddie & Jacqueline! However, I did have a very annoying experience with the organization of their complimentary shuttle service. I requested a 11:45 AM pick up and I was told to call them when I was ready to be picked up by the driver. I called the number provided and waited on hold for 50 MINUTES! It took forever for me to reach someone that would pick me up. So I didn't get a pick up until 1 PM. What if I had plans later in the afternoon? This was pretty inconvenient. -2 stars for that. read more

Enterprise Rent-A-Car - Inside - Car Rental Near Me - Santa Clara, California

Great first experience with Enterprise thanks to Johnny who made the process of getting a rental a complete breeze! He escorted me from the collision center as there were complications with my car being ready on time and talking to him felt like talking to an old friend. He was incredibly friendly and I was able to get my new rental without worries. The staff at this location were so personable that I almost forgot I was in complete distress an hour prior. Definitely 5 stars in my book. read more

I had a week!!! Someone hit my parked car thankfully they had geico and everything was set up through them so when I arrived at the body shop they picked me up with zero wait time! They saw I had an suv and even upgraded me. Johnny was amazing!!! An absolute blessing and when I returned my car he even remembered me by name. Everyone is always in such a hurry and this location is lucky to have Johnny handling their customers and delivering excellent customer service read more

My best experience of car rental of 25 years of driving and rental. These kind of customer care is rare these days. Excellent service and extremely friendly people! read more

Enterprise at capital location screwed up my appointment many time with no apologies. I somehow routed back to Se La Cruz Location. Store mananger was efficient and very effective and upgraded my rental to make up for my loss. read more

I noticed 2 yelp results for the same Enterprise location. Posting for any future customers: I recently had the pleasure of renting a car from Enterprise, and I cannot say enough good things about the experience! From start to finish, the customer service was top-notch. When I arrived, I was quickly greeted and assisted with my reservation. There were some issues with our reservation however Johnny, the branch manager quickly remediated the issue. He offered an alternative and was very understanding throughout the whole interaction. Overall, my experience with Enterprise was outstanding. The professionalism, kindness, and efficiency of their team made what could have been a stressful process an absolute breeze. I highly recommend Enterprise to anyone in need of a rental car. I will definitely be returning for my future rental needs! read more

I had an insurance claim and issues. I was stressed out and needed to rent a vehicle. I made a reservation but no authorization from insurance yet. Jackie Garzon the Assistant Branch Rental Manager was so very patient with me. She showed empathy and fantastic customer service skills. She had the car rewashed for me and kept a smile on her face the whole time! Definitely promotable! read more

Amazing service by Jackie today! Besides being courteous and cheerful she went above and beyond in making sure that we were satisfied. She called and spoke with the insurance herself when our attempt to talk to the insurance failed. While we waited at the office, we noticed that she was so professional and courteous with other customers too. Jackie is an asset for any employer. Bless you dear. read more

Johnny N. and Sergio B. treated me like family. Although my rental was a bit complicated involving an insurance company, they were patient and explained what was going on. After a 2-week rental, they remembered my name, answered all my questions with a genuine smile, and took care of me efficiently and professionally. Thanks so much for the wonderful experience. read more

I had to get a rental car from enterprise, they were suppose to pick me up but they didn't, so someone had to drop me off, the wait was about 45 minutes. At first I was upset but then I found out 3 people called out and there were only 2 people working. They were doing the best they could. The manager that was working there was amazing his name is Michael Clayton. I even told him I'm not picky what car you give me, this guy was great he handled the pressure great. Thank you Michael for the great service read more

I had to rent a car for the fourth day after tilting windmills at the DMV. My 2015 Toyota Prius had been towed 10 days earlier by the NASA Police for expired registration tags. I had been using the car as my home to save $150 a night and to protect people from some mid level government harassers who were using RF not policed by the FCC. This Enterprise location is hard to get into. It has great carside service (Eduardo was a sweetheart), but a $200 deposit on top of the cost of the car rental made it steep. The Corolla I ordered was cherry red, the wrong color for my downtempo errands, so Eduardo quickly did an upsell on a Nissan SUV. There were four things I had to sign on Eduardo's handheld wireless electronic tablet that all looked like safe, normal boilerplate for car rentals. The Nissan had a smooth drive, an elevation that complements exploration, an awkward automatic shift, and a hard uncomfortable backseat for doing work, with no where to place a laptop. Overall, I enjoyed the driving experience. read more

So I had gotten into an accident and needed to rent a car. I had specifically told the manager I needed to stay in the $50 budget. He told me the Dodge he rent d me was within budget. Come to my surprise when I get the bill, it cost more than my insurance has covered. Great way of taking advantage of people. The guy lied to me, DO NOR SO BUSINESS HERE! read more

I needed a car for a couple days last minute, they gave me a decent rate and a good clean car, the check out process was quick and painless and check in was even faster. Ill be using them again! read more

I came with my friend to pick up a car and let me tell you.. these workers go through some tough situations! There was a customer here going OFF on them and I felt so bad because they kept it so professional and stayed calm. That customer didn't even have a license and they wanted to rent. Makes no sense so of course it didn't happen. After some name calling, the guy finally left. It was so crazy but I felt the need to send a review because the workers were so nice here and I can tell it was hectic but they did their best to get us our car and kept reassuring us. Thanks Zack, Cesar and Eldridge(?). These guys literally go out of their way to deal with these crazy people! read more

Had a hard time getting what we needed at first due to some miscommunication but best believe the General Manager at this location Jacky got to it and helped my husband and I and got us on the road happy with exactly what we asked for. She was super patient, understanding, and helpful! read more

This is a horrible rental center compared to my experience with other locations of the enterprise. First they do not accept BofAmerica debit/Visa card while other enterprise locations do. They claimed they were following their policy. It appeared to me that other locations were violating the company policy. Then to our surprise, they gave us a vehicle with empty gas and asked us to look for a gas station to get gas first. It is a challenge job for us to return the vehicle with empty gas unless we buy the gas for enterprise. It took us a lot of time before we finally got the vehicle. read more

Enterprise Rent-A-Car - Car Rental Near Me - Santa Clara, California

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4 different sales reps came by and introduced themselves with big smiles, but i had to wait 40 for one of them to lead me to my car that was just waiting outside. There were only 2 other customers on the lot, and maybe 5 employees dancing around shaking people's hands. They didn't have the car i reserved, they tried to "upgrade" me to a v6 which got half the mileage of the car i booked. I refused so they took me to a third car, which was a lot smaller than my original choice. The car had been just returned by another customer, and it was smelly inside. Not vacuumed, and not wiped down, exterior dirty. Front windshield dirty, and no windshield fluid in the reservoir. I was supposed to return the car at 6pm (closing) , but i was 30 minutes late, and they shut down the gate. No key drop off. This was my mistake. I came next day first thing in the morning and apologized, but the guy looked at me, smiled ( this is the only thing they do good ), and said "No problem , don't worry about it". Then he charged me for the extra day. read more

The customer service representatives were not particularly helpful. I had a reservation but when I arrived they told me they had already run out of cars. It seems like there is a disconnect between the website and the actual locations in terms of vehicle availability. read more

Hello everyone out there, Heads up, I encourage everybody to check and or to request for the final tag at the moment to return the vehicle, otherwise I bet you will get surprised and you'll be pretty upset for the long list of charges that you'll get, I recommend you that you don't just leave the vehicle at the body shop when you return to get your own vehicle, DO NOT TRUST, I bet you they'll find something to charge you with. read more

Very happy with the service I received while using one of their vehicles (after I crashed my own...). They worked with my insurance and I barely had to do anything! No muss, no fuss. Everyone I encountered was friendly and helpful. They're also right by the airport which is convenient for you travelers! read more

The worse management forever. There was only one person working and he had to take care check in and drop off. I don't blame him but the management of the company. If you don't want to wast of your time, avoid this location except you can wait 1 hr at the line . read more

This is a commendation to Himani of Delacruz st, santa clara branch. She extended extra effort during my rental on march 2019. I was always on the lookout for my car preference and she managed to call me every now and then to report what car they have. Stellar employee! Very polite, and very pleasant, too! read more

The car is was renting was very well maintained. Enterprise Took car of me super fast from beginning to end. I got a flat tire from a nail a couple days later, the guy at the front desk told me I could go to one of many tire service places they work with to replace the tire for free or go back to the actual enterprise to have them swap me into a new car. Ended up swapping the car and was in and out in less than 15 minutes. After returning my rentals the front desk lady called me asking if I had any questions and let me know how much I was going to be charged. Excellent service, fast with no hassle or hidden fees. read more

Rented vehicles from this location couple of times and never had any issues. All the employees are very welcoming. Ehson is the guy who took care of me and he was super helpful and friendly. This location is very near to my office and very convenient. They pickup only within 2.5 miles radius, I wish it was 5 miles so that I need not ask my colleagues to drop here. read more

This place was amazing! Truly the best service I have received with any Enterprise location. They have such a wide selection of the best cars! I was assisted by Kelsey, Caroline, Amanda, Jeff, and Bobby - all super helpful and friendly! read more

The best damn car rental service I've ever had. I didn't even know it could be halfway decent, let alone amazing. I was helped by Ehson, Bobby, and Nick. They were hella helpful, nice, and funny. So awesome that I offered them some Porto's when I returned my vehicle. read more

I was in a pinch and this place took care of me. The staff was efficient and friendly. Thanks for helping me out read more

Great customer service! They helped me sort out some issues with a different Enterprise I had rented from. Very friendly and polite. Took care of everything in a timely manner and got me into a new rental. read more

Sooo unhappy with this location! I was sent here from my insurance company to pick up a rental car when my car was in the body shop getting fixed they only had SUV's I told them I didn't need a SUV just wanted a compact car wound up with a Volkswagen Atlas which ate gas then got to work put my car seat in the back and it had garbage from McDonald's in it and food on the floor. Had the car for 2 weeks I think, went to take it back a was told one price which would have given me a credit back but 4 days later was charged almost double what I was told! I called in and was then told they didn't know why I was given that first price because they were not there at the time of me dropping off my rental! Soooo unhappy! read more

These guys are awesome. Every time I drop my car by bodyshop, in less than 5 min there is someone to pick me up and take me to their hob. They give the customers many options to choose and work around pretty much every possible solution to make you happy. Bobby and Caroline were super friendly and helpful during my last two experiences there. read more

I can definitely say i love going to this enterprise. Everyone is friendly and has great customer service especially Bobby! I highly recommend this place! read more

Prior to coming to this Enterprise we had reservations at an Avis that went south and it was such a horrible experience and put our mini vacay on a hold. I was so upset to say the least. We looked up other rentals in the area and enterprise came up. We came in and the customer service rep, Caroline, was working alone and made sure to let us know she would be with us. She had excellent customer service and should be acknowledged for it. Kudos to this enterprise for having great employees! We will be using this location for any future car rental needs that we have! read more

Called over to this Enterprise location while my car was in the body Shop. Wanted to see if they could switch out the current rental I had gotten from another Enterprise location since it had a really strong odor in it. I spoke to Bobby on the phone who was very helpful and told me to come down so I could pick out another vehicle. Upon arriving I was assisted by Jerry he was very friendly and provided excellent customer service. They got me into a new vehicle and on the way. Thank you for the great customer service! read more

I called they gave quote for 26.89 cents per day, when i went to pick up they change the price, nd just gave one car option, wasted my time

I have great first experience with kavin, kalse, able and other friends. I highly recommend this facility. It's large in size, quick and have better vehicle selection options. read more

I can't believe Great Customer Service still exist. From the guy that picked me up at the repair shop to the Agent that assisted me and from the Enterprise personnel in the office. All of them are so friendly and happy, I walked out with a great smile. The Manager was awesome - all of them are! Keep it up! not only good for the business but something to carry out in your day to day life. read more