We have had problems with Avis before (will describe below), but they had a discount code with my employer that we could not resist for our Maui trip. With trepidation I decided to try them one more time. We waited in line that night patiently. We witnessed another customer get into a heated argument with the employee who manned the door, allowing only one person per party into the room. At first our sympathies lay with the employee, at least until she shouted, with extreme sarcasm, "Welcome to Hawaii!" Well that's just not professional. At the counter, another agent refused to honor our discount, telling us the price would be double. Long story short, we walked out without a rental car rather than give Avis any more money. We wound up next door at Dollar, piecing together a rental for about $250 more than our original reservation but $250 less than Avis wanted to rip us off for. The agent at Thrifty/Dollar was extremely nice and appalled at Avis's treatment. There was no line. Prior to this, we rented a 9 passenger van from Avis in central Madrid. The location was in a hotel, near public transportation, so our big group could get to the car from the airport. When we showed up at the hotel desk, they were extremely confused and said there was no Avis branch at that address. We showed them our printed reservation. More confusion. They kindly called the number on the reservation for us since we speak only mediocre Spanish. Apparently there WAS a car for us, but it was located an hour away by a couple of trains. Well since 9 passenger vans don't grow on trees, we had no choice. Two of us took that 3 hour detour to the satellite branch, which was in an industrial area outside the city, while the other 7 of us cooled our heels sitting in the hotel lobby. Lots more confusion, but eventually we got that van. When we received the final bill, we were charged hundreds for a second driver, which our agreement clearly said would be free, in writing. Contesting with Avis is an exercise in long phone holds and futility, with poorly trained and unhelpful agents, but I tried. Ultimately, I had my credit card block the extra driver fee and vowed never to use Avis again. Until the Maui mistake..... This is really a bad company. read more

This place is woefully understaffed. There's about 50 people in line and only 3 out of 10 counter positions are manned. Vacation time is precious and we will waste an hour or more standing in line. Thanks Avis... by the way YOU SUCK! read more

Just arrived from SFO and there are four reps at the counter with over 40 people in line (line is also out the door and down the ramp). As these are people that made reservations prior to arriving, this lack of staff/ ability to efficiently process peoples' reservations is not acceptable. It would be great if you would stop chatting with customers about the economy and miscellaneous subjects and get through the line. Oh, and FYI to all those who plan on renting from Avis: just heard the reps say the wait is always an hour. I will never rent from this company again. read more

Avis - Car Rental Near Me - Kahului, Hawaii

If you want to enjoy more of your vacation, pay the extra money to get a car somewhere else. Line moved at a pace of 2 people every 10 minutes with 6+ people assisting at the front counter. Took an 1hr 45 mins to get through the line to the front counter and the car is not ready and looks like it will take another hour to get. Everyone waiting here is on edge. You're supposed to come to Hawaii to relax and have a good time. Expect to do some yoga or other sort of stress relief while you wait. read more

Booked my car online and pre-paid 6 months in advance using my Avis Preferred Number. Upon arrival my name was not on the Avis Preferred board and I had to wait in lines for 4 hours until they finally got me a car. I have never had this much trouble in over 40 years of business travel using Avis or any other rental car agency. No apology or excuse was given. The car I received was not the car that I choose 6 months previously. The Avis representatives were rude and unprofessional. Needless to say this ruined the first day on Maui for me and my family. When I returned the car I was not given a receipt and still do not have one. I tried calling Avis Customer Service while waiting in line but they told me to use the Avis App to check in. Although I have used the Avis App in the past it would not work at the Maui Airport location. Avis has lost my business. read more

The place was a nightmare from the first day we stepped foot in this place. First of all we received a car that smelled of stale milk and could barely handle the stench then they gave us a car that was much more doable. Mind you we traveled on August 8th, 2015...I get in a bill in the mail on January 4, 2016 for the amount of $249.44 because the second car we got the key failed and we couldn't open the doors or turn the car on. They are now charging me for a faulty key. BEWARE OF THIS PLACE! I am calling them tomorrow because this is ridiculous and will fight them every step of the way. I was found not to be liable for this issue and was refunded my money! read more

Worst experience ever. My family and I chose this car rental place because of the deal that comes with a Costco membership. However, if I had known how long it takes to get the car, I would definitely pay more for another car rental company. It was pretty fast to get in the shuttle to the Avis but when we got there, we waited in line for 30 minutes, even though we had reserved our car online previously. Then, they told us to wait outside for the car for about 30 minutes. We waited over an hour and the car came to us dripping wet. Total time to get the car? 2 hours. I would not recommend to anyone. read more

I only write to warn Yelpers - Avis Maui is looking to put it to you for damages - yours or someone elses! I rent from Avis everywhere and generally find them ok. But you must be careful at the Avis location at the Maui Kahului Airport. They rush you when you pick up your car and casually have you sign a form noting any body damage to your car. But when you return, there's no rush - they take their time inspecting the car and, if there's anything you didn't note when you rented the car - claim it's your fault and you owe them money. This never happened before 2008. In August 2008 they did this to me and I went ballistic, demanding the manager, referencing all my prior Avis Maui rentals, the fact I'd picked up the car in a dark lot late at night, etc. I insisted I would only sign a form on which I denied any damages - which left it as an open issue. They never tried to charge me any extra when the bill came through. This last visit, I stopped all traffic at the exit while I took my time looking all over the car and having them note every scratch and dent. When I returned, just like the prior time, they did a slow walkaround, but had nothing to add to the form this time. Watch them! Maybe this is a franchisee trying to make to make a few million extra. I never have this problem elsewhere with Avis, but be forewarned if you're coming to Maui. read more

Worst customer service EVER! They don't get their cars ready until you arrive, resulting in a 30 to 60 minute wait! This, after an 8 hour flight SUCKS, and so does Avis Kahului! AVOID! read more

I understand it's your job to try to up-sale w/ upgrades and insurance packages. I get it. But you need to get it when I say NO and leave it alone. I also found their requirement to sign a checklist w/ some pretty specific warnings/rules pretty "unique". Clearly attempts at intimidation isn't against company policy. Also was a bummer when they showed a lack of accommodation when refusing to apply a specific coupon discount that we entered when making the reservation online. Mentioned they had to have the actual coupon printed out and presented. What a lame reservation system, compounded by pretty apathetic service. Plenty of rental options around. Don't know if we'll go with Avis again. read more

Is yelp adding 0 stars yet? Because we need it just for this location for Avis. I'll try to be brief. Board didnt have car info. Car line to get on the small shared bus (with another rental company) had a one hour wait. Great with a kid after a 5 hour flight. Yeah. Car was VERY dirty. Inside and out. We take it out of desperation. Half way to hotel the AC shuts off and a warning on dash comes on that due to temperature the AC would shut off. The rest of drive was spent with heater on (it was 90 outside) to preserve the engine. Passenger seat won't recline. Car has 9000 miles on it - a dodge. We call Avis and get no answer. Next day no answer. We keep the pos car knowing we won't drive much. AC has issues going one mile and shuts off on its own. We call Avis. No answer. On way to airport car warning lights going crazy. We try to manually unstick the obviously faulty thermostat. No luck. No AC. Heater on. We get to drop off the car and ask for a manager. There is no manager. We ask for a refund and are told "you prepaid so we can't." We say "there's a service penalty for prepaying?" The rep shrugs. Long wait for the bus back. We will try (again) to reach Avis management. read more

Avis does NOT care about the customer at all! It took over an hour in line to get the car rental agreement done THEN stand around another hour for a freaking car to be available!!! The staff are very nice but grossly understaffed for the volume of customers they need to process. It's blatantly obvious that Avis does not care for their employees or customers and they're only greedy. It's a horrible way to start a vacation in a beautiful tropical island to have to spend two hours at an overcrowded car rental office!! I will never use Avis again! Back to Hertz I go! read more

Have been waiting in line for 2 hours and still waiting, does that sound like a company that cares about customers? Not a nice way to start a vacation read more

Be very very careful when you rent from Avis. Everything was lovely when we picked up the car. The service was fast, the guy who helped us out was extremely friendly. When we returned the car, it was easy and fast. Everything was great, right? Cut to a month down the line when we get a call saying that we owed a large sum of money for damaging the car. This is from a claims company that Avis uses. Lets cut to the facts. 1. We did NOT damage the car. 2. We checked out with the Avis representative and was told everything was good. She printed up our receipt and that was that. 3. They waited over a month to contact us about the supposed damage, which we were not responsible for. 4. When asked for information, pictures, forms, anything that would verify that this claim was true, we were denied and just told that we owed a significant amount of money. I'd be very very careful about renting a car from them, because though the experience was great while we were there, we got completely blindsided from this ridiculous claim that we damaged the car somehow. It is just absolutely not true. The worst is that when you call Avis, they just redirect you to the claims company, who are rude, aggressive, and use threatening tactics to scare you into paying for something you didn't do. I'm not sure whether this is a scam or not, but after a quick internet search, it seems as if this problem occurs more frequently than not with Avis. I'm a frequent traveller and this has been the first time anything like this has happened to me. I would use caution when booking with this company. I'm not sure if this is just a cheap, dishonest, but quick way for them to make money off of threatening people to trick them into paying for something they didn't do, but either way, it's definitely ruined their brand image in my eyes. read more

RIP OFF! So I prepaid and reserved an economy car and a car seat for a 2 or 4 door. When I arrived I was the 2nd person in line. The representative said that there are no 4 door economy cars available. I really wanted a 4 door because we have a toddler and its easier to get him in and out of the car seat. She said for $140 we can be upgraded to a Chevrolet Cruze or Ford Escape. We optioned for the Escape. The car seat was an extra $65. So I walked out for $205 more than I had planned on. On our way to the Ford Escape in the parking lot I noticed two empty 4 door economy cars in the parking lot. I asked why I couldn't have one of those ones and another lady said that some one may have already reserved them. I thought that's what I was doing by paying for the reservation in advance? The car seat was a piece of junk. All the straps were twisted and put in wrong and I had to remove and re-install all the straps so that they were safe. Meanwhile I noticed no one walking up to the 2 economy cars I asked about. During the trip the car seat was very uncomfortable for my son. It had no padding at all. Just hard plastic with a cloth cover. If I would have known I would of just checked in our own car seat. So after I had time to review the contract they ended up charging me $241 extra! $205 plus a bunch of fees she never mentioned. I was so mad. I walked in only exception to pay for the car seat but instead they lied to me to get me to pay more than they quoted me. I will never in my life use Avis again and I will tell everyone that I know to never use them. read more

Short story...pretty much a horrible place to rent a car. Longer version? Hmm...ok. Where do we begin? It was late when my wife and I arrived to the airport, so things were pretty slow. That being said, I still expect the same level of service as when the sun's up. Instead, I got a sleepy worker that was pretty much useless. She barely managed to point to a sign letting me know that I needed to hop a shuttle to the rental place; the car's aren't on site at the airport. So we go. While we were working on the paperwork, the guy behind the counter was extremely pushy. I've rented plenty of cars, and I know exactly what my insurance will and won't cover. I'm perfectly ok with them offering options and explaining the risks of different decisions, but I don't need to be badgered and badgered. He was way more interested in upselling me on convertibles and insurances than providing me quality service and helping me arrive to Hawaii. Then we get to the car. What was "similar to a Pontiac G6" turned out to be a Chevy Cruze. Not really a good comparison. Nevermind that, though. Let's just focus for a minute on the condition of the car. There was exterior damage that I had to note on the rental agreement; the interior wasn't much better. The arm rest was pretty much mangled, and there were scratches on the dash. Ahh...rental cars. That's pretty much it. Bad pick-up experience and less than stellar car. I can say, however, that turn-in went pretty smoothly. I did like that part, so I guess not a total end-to-end poor performance. Hence...they get a second star. Whoop. read more

DO NOT RENT FROM AVIS. ... If you do, take pics and video of everything around the car and inside. I rented a car for our wedding in early September. Drove it with care and it was parked on a private lot for a significant portion of the time. I got a call OVER A MONTH later saying I owed money for damages incurred up to $540. A) Definitely did not damage the car. B) They verbally told me on the phone that Visa has protection over rental vehicles for 30 days so most likely, I'll have to pay out of pocket. I find it odd that they know rental coverage timing and gave me a phone call over a month later. A little convenient. How can a company like Avis move that slow. C) Their claims representative was just the worst. I'm talking snickering at my concerns and comments and belittling me. No joke. The possibility of damage is always there when it comes to rental vehicles. The fact of the matter is, whether you did it or not, you should always have the most professional way of approaching it. read more

It seems that no matter where we go, the Avis locations are not terribly efficient or friendly. This one in Kahului was no exception. While the wait to get our car wasn't too bad and the lady at the counter was nice enough, they didn't have a car ready even though we booked this through a package 7 months previous and they knew what time our flight would land. She offered an upgrade to an available Mustang convertible for another $30 per day and since I'd rather have a vehicle with no roof in Hawaii, we went with the upgrade so we could be on our way to Ka'anapali. Fast forward to returning the car 6 days later. I'm met not with a smile or any kind of friendly greeting by the agent. She's surly. She seems pissed off at the world in general (maybe she should get a job where she doesn't have to deal with people). And she is clearly going to see if she can find anything wrong with the car so she can make a stink about it. After a good 5 minutes of her walking around and around the car, she points to some minor body damage where the plastic bumper meets the metal of the car - it's so minor that I did not notice it when we checked out the car. I politely tell her that "no I do not have a photo of this" and she continues to act surly toward us. Another agent walks over - not nearly as surly as agent #1 but not friendly either (and mind you - they know from their little hand-held computer that I'm an Avis Preferred member because I linked my Preferred account to this reservation). They converse on the other side of the car and then agent #2 comes over to ask about the minor body damage. I look her directly in the eyes and said that this was not something we did nor was it anything I noticed when we took the car as it is so minor it is to the point of trivial. 15 minutes later I finally have my return receipt. Do you think either of them directed us to where to get the bus to the terminal? NOPE. I had to ask as they both were walking away (not to "help" anyone else but to go hide out in their surly lair I suppose). I get a finger point and an "over there" said over the shoulder. Fantastic customer service once again, Avis. Now you understand why I rarely rent with you. Next time a vacation package includes Avis I'll really have to think if I want to go through the torture of using your company again. You just don't seem to hire anyone with a pleasant personality who has an understanding of good customer service. read more

This is directed at Avis corporate. They overcharged us for a car in Portland OR. I reserved a full size. When we arrived the agent said they were out but would rent us a SUV for same price. We agreed. When we received charges upon return we were charged for SUV which was more than double our reservation! I have contacted them several times and They Don't Care and will not honor the agreement! We are disputing the charges now with our bank. I will never rent from them again. Beware! read more

Came here again to rent another car for the last 2 days of our trip. We had the privilege and honor of having Arlyn. She was freaking awesome. She hooked us up with our discount for being here last time with Avis. Then the other lady couldn't find our southwest airline points. Arlyn found our points and made sure she hooked it up again. This lady needs to be promoted to manager of the store because she obviously knows how to treat customers. She should be studied and watched on how to conduct future business. On top of all the good stuff Kody and Oli were awesome with us. We forgot to fill the car up and we had prepaid the original gas price. But we forgot to fill it up so they then took back the gas fill up and only charged us for what we didn't fill!!' Saving money on top of that!! Avis is awesome in Hawaii. read more

I will preface this review with I rent a car occasionally for work and often when I travel and usually like Avis. They have a decent fleet and enjoyed the Avis that was next to my house until I moved last year. The rental car itself performed fine and the shuttle/return process were excellent, but we had an awful experience getting our vehicle. The rep who greeted us was Bryan and the employees probably weren't having a good day because the computer systems were down late on a busy Saturday. Bryan first tried to get us to upgrade, then scoffed at us when I said we reserved the car we wanted. He then attempted to push a Jeep Wrangler after I had already said no, at which point I finally had to tell him we already own a Wrangler and aren't that interested. He then pushed buying gas for $4.09 a gallon!! Costco was $3.53 and right next to the airport. Already being a bit irritated at being scoffed at when I turned down the upgrade, I asked the loaded question of "how will you know how much gas I am going to use?". Of course they're selling a full tank and I said I'll just get gas from Costco before I return the car. Bryan of course decided to argue with me and tell me how long the lines were and that he valued his time and I must not value mine. How nice. (I got gas 4 times at Costco and only waited in line twice, once because I made the rookie mistake of pulling up behind the truck with gas cans) Then the insurance argument starts, which I say no to. I have collision insurance and primary coverage through a credit card. He feels like asking "do they cover loss of use, do they cover objects. At that point I just say I'm not buying insurance and am quiet. Either this situation is a rogue employee pushing for upsells, or a management culture inside this office that is so driven for immediate upsells that they'll drive somewhat regular renters away from ever using Avis. I rented the type of car I want, am not comfortable trying to return a car completely on empty, and choose to use Amex + my own insurance instead of buying a waiver. I still paid them $440 for a rental car and shouldn't be treated this way as a customer. read more

Best place to rent a car in Maui !!! I originally booked with Thrifty , they sucked and where over priced you also need a major credit card. Not with Avis they get two thumbs up and better price waayyy better deal. I had an awesome experience with this company read more

Avis - Car Rental Near Me - Kahului, Hawaii

Reserved a SUV for 9 days. It was ready when we arrived. Received an email with the spot where we could pick up the car, show my id at the exit booth and we were on our way in less than 15 minutes. On the 3rd day, the check engine light came on. I called Avis Roadside Assistance and waited on the line for about 35 minutes before a very friendly agent took information and asked if we could drive to the nearest Avis location, which happened to be the airport. The team member who checked us in directed us to Puni at the kiosk, who immediately arranged for a replacement and upgraded us to a luxury SUV, after handing us each a cold bottle of water. In and out within 30 minutes with a much newer luxury SUV. read more

These people ROCK! So polite...so quick with the service...speedy in getting our Chevy Malibu (don't laugh!) to us. We would've gotten a Jeep but were informed over the phone when we booked the rezzie that they only had Grand Cherokees...so be specific with your branch. We could have upgraded to a Jeep for a few extra $'s but why bother really if you're not going to drive a whole helluva lot? Plus...kind of nice to drive a "Malibu" when your from Cali and in Hawaii. lol They didn't even charge us for the extra time...we arrived a little late! PS. Apply sunscreen on the airplane...we got lame tank tans in the few minutes...and I mean FEW...we were outside waitin' for our 'Bu!! read more

Dirty filthy cars, customer service is about high pressure upgrade sales. Avoid Avoid.

Beware of AVIS and BUDGET (same company) *** I Yelp before I go anywhere so I hope this saves someone the aggravation. AVIS Kahului HI Airport - Waited in the AVIS rental car line on 1/15/2022 for 2 1/2 hours at the airport. Once I finished checking in I was then told it would be another hour to get the car. There was no one helping to direct people to the cars you had to wait and watch for the license plate. Paid for an upgrade to a full size SUV and ended up in a standard SUV. By then I was way too frustrated to go wait in line again. Missed a restaurant reservation that had to be booked 6 months in advance. You can only correspond with AVIS via email and all of the responses are canned. read more

We were in and out in no time flat. Service was friendly and fast. Our car was pretty filthy, but then, it's Maui and the red dirt makes pretty much everything impossible to keep clean. Our convertible Mustang had sunscreen caked on the door and center console arm rest...I didn't know cars needed sunscreen! (that was sarcasm in case you missed it...) They seemed to have a pretty good inventory of cars when we went - they even offered to upgrade my car to a convertible or a Jeep when we were there. Guess with all the airlines going out of business and the cost of airfare, not many people visiting the islands... read more

Let me cut to the chase and say that they partially redeemed themselves in the end, but it was some tragically bad customer service until then. Let's begin, shall we? Picture the precious minutes ticking away during your one-day business trip to Maui. The world's slowest line moved at the speed of mud before I finally got to the counter to complete my rental. The employee on shift made some phone calls.... Changed computer terminals...... Then just told me to "sign the screen." Fine. Then I was told to wait outside, that the car was being brought around. So I waited. And waited. And waited. I asked another employee outside how long to expect to wait and she waved her hand at me dismissively. "However long they told you. Some people are waiting 45 minutes." Uh, hold the phone....WHAT. After waiting in a half hour line, I need to wait another 45 minutes?? I went back inside, waited another 10 minutes, while scanning the room, irritatedly. I made my way back to the front of the line and asked how long this would take, as I explained that I'd already missed my first meeting. Here's where they made up for all my lost time - she upgraded my car to the first available and I got the next car to come around front. I pitied the people STILL WAITING outside, but I had places to go and limited time to do it. I haven't chosen to use them again on any subsequent trips, but if they got their act together, or if I didn't have such a tight single-day visit to Maui, I would consider coming back. read more

After waiting for 15 mins Avis brought an Altima that was completely scratched and knicked up all over. They convinced me to take it although when I got in the car the tire pressure light was on. Looked over the tires and the right rear had huge gouges on side of tire. Extremely dangerous for a blow out. I told them we were not accepting the vehicle. Wait another 15 mins for another car. I don't recommend this place if you can avoid it read more

Avis - Chunks of side tire sliced on side of vehicle Avis was trying to give me - Car Rental Near Me - Kahului, Hawaii

Wow, standing at the Avis check in line. I can not believe how slow and under staffed they are. I am going on half an hour of waiting in line. This is not what I wanted after a five hour flight from the mainland. This is not my typical car rental experience. It is usually a lot faster. Maybe not having counter staff answering phones might speed things up. Poor, poor, poor! The staff was courteous and helpful..... When they were finally able to help me. I have been to Hawaii several times now. I have noticed that peak hours tend to be in the evening. I would expect that Avis would have picked up on that and staffed their places of business appropriately. Might give Avis another try but I will probably stick with their competitors. read more

Like any airport car rental company I've dealt with, if you create and book with a membership account (Avis Preferred in this case) you'll have a pretty seamless experience. You can prepay your reservation and pick the insurance/gas option you want to go with if any on their website. They send you an email a few hours before with the car, plate number and parking space number. It also shows these details on their mobile app. There's no interaction with the staff until you drive away and hand the damage form to the guy at the gate. They have a dedicated counter for Avis preferred if you need to modify your reservation or add an additional driver (which I needed to have added). Again pretty quick and painless interaction with the girl at the preferred counter, no sales pitch. Return was easy, the girl scanned the barcode on the car, printed me a receipt and directed us to the bus pickup zone in less than a minute. I say this for any car rental company at the airport, where things go downhill is when you book through 3rd party sites like the majority do. Then you get stuck in the mile long lineups, get the sales pitch and poor attitude because the third party sites often have glitches with their reservation system. It's not worth the often small discount to go through that BS. For local branches 3rd party sites aren't too bad usually. You can google discount codes and coupons for Avis, Enterprise, etc... If you're that cost conscious. Most times the codes work from Groupon.com Overall great experience, car was clean and it was the model with all the features. Will use Avis at OGG again next time I come to Maui. Mahalo! read more

Really slow car pickups. Expect to wait in line an hour for the counter, and up to another hour to actually get your car. This location over books, so they are cleaning and washing cars as they are returned to send out to waiting customers. read more

Avis - People waiting for cars to be cleaned. - Car Rental Near Me - Kahului, Hawaii

The customer service is the worst I've ever seen in my life. They tell you we don't have a car to rent but if you go back online you find one. Same with upgrades. They also say we don't have a car that you want but you will pay for the reservation you made on a car we don't have. The guy had my credit card in his hand! Non sense. I could not post the review without a star so I had to put one but it's not intentional. read more

First let me say that this 5 star review is not for the Avis as a company or even this location but for one person. The shift manager Sherrie is amazing! I already had an exhausting day when I walked up to the counter. The employee that was helping us was struggling with our rental extension and Sherrie jumped right in with a smile and saved the day. I was sure I was going to have a bad experience with Avis (again) but Sherrie got us taken care of quickly and on our way. If you ever find this Sherrie.... Thank You! If you are an Avis big shot thank Sherrie for us. You need more Sherrie's on your team! read more

Never experienced anything slower in my life than this Avis. They obviously have more workers here, but there is only one guy at the kiosk and a line out the door and he is still taking his time. Two and a half hours from getting in line to getting the car. read more

Aloha! I saw, ppl were complaining about Avis, but I had never problem with them. They were always correct and professional. I'm on H Islands 4 months and I rent car few times with them (never had an energy to write review or even check in :) I would definitely rent car from them again. Actually I do in this moment again. Mahalo for reading this. read more

Reserved and rented a Ford Mustang convertible here. Did not have any issues. All transactions were uneventful. Do yourself a favor and skip convertibles on Maui. It's hot, humid and rains often. Also the trunk is not big enough for large suitcases. read more

Want to wait in line for an hour (line of 5 ppl ahead) after arriving to Maui or even better yet waiting another 10 minutes for them to try and upsell you at the counter, or even better when you wrap that and tell you it will be another 20 minutes... well step right up to Avis and ask for Chelsea. It might as well be run by the dmv. Find Mary though, she's a champ in the lot and your helpful. read more

Horrible Never again at AVIS at OGG, maybe never at Avis. First car was filthy and AC smelled like mildew. Had to argue to get it replaced. Office area and bathroom also filthy. I'm not sure if any other rentals are any better; but avoid AVIS. They do not try harder read more

Avis - Filthy bathroom sink. Yuck - Car Rental Near Me - Kahului, Hawaii

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We were brought to the rental agency via Jitney from the Avis kiosk at the airport pretty quickly. Its only about 400 yards from the pick up spot so the ride was quick. When we got there, it was a Monday so the lines were not long at all, only waiting about 5 minutes before being served. Out counter clerk was friendly and did all the standard things to upgrade and insure us but non of it was necessary as our American Express Card covers us for far more than they had to offer. It seems there are other reviews of this place by people who might have never rented a car before and were not expecting the deluge of offerings which any car rental agency is going to attempt to solicit. One thing I CAN recommend is pre-joining their Preferred Renter Club as this allows you to bypass the lines and have your own line which moves at an alarmingly fast rate. The information about ALL of your rental choices are predetermined by you and in their computers. You show your ID and they tell you where the car is. The contract is in the car and you zip right out of there. No fuss, no muss. We did chose to upgrade from the little roller-skate we had reserved to a much bigger car for about $10 a day. Not a bad deal a great choice for the miles we ended up putting on as this was a very comfortable ride. All in all the experience was good, the rates acceptable and the service top notch. Book as a package with one of the larger travel companies as we did and you get the car, hotel and airfare for a surprisingly great price! read more