**UPDATE This is an update to my earlier review. After placing a phone call to express our concerns Shelby handled the situation very professionally. She was absolutely amazing, apologized for the poor experience & reassured me she spoke to the prior Rep about not pressuring customers to purchase the insurance. She also offered a complimentary upgrade. Saved by Shelby! This was our 2nd time using Avis Car Rental, but unfortunately this time was not as pleasant as the first. Our Rep, Anthony was a bit abrasive and didn't offer the friendly Maui welcome we were expecting. When I turned down the protection insurance he was insistent on me purchasing it & was quite condescending & aggressive. He even tried to scare me with potential scenarios if I didn't have the insurance. Overall it was an annoying experience & was the last thing we wanted to deal with after coming off a flight. One star worthy. read more

I have to admit that I was worried about booking with Avis in Maui, based on other reviews. Although we reserved the car through Costco, I took the time to register and pre-pay/add a credit card with Avis Preferred (doing so is free), which meant we could skip the line. I just had to call Avis to ask them to add my reservation to my Avis Preferred account. The shuttle was easy to hop on (even with lots of luggage!) outside the terminal, too. Once we got there, the staff were helpful and friendly and, even though we did wait about 20 minutes for our car to go through the wash, the whole experience was pleasant. They even upgraded us from a standard car to to a Mazda SUV, which worked out nicely for us with a baby. I would book through Avis and use the Avis preferred system again. read more

Super happy we paid 50% less for booking a convertible from Avis through our Expedia account than advertised anywhere else. The longer you book the lower the daily rate. Pick-up counter was fast & friendly, but waited an hour for our vehicle to be ready. A nice employee handed out free chips & water to ease the pain. Several customers agreed they should set up shave ice, cocktails or a gift shop to help with the wait. Drop-off was super fast, but you wait for their airport shuttle in the sun & there is no stantions to create a line. My husband & I got there first & waited 15 minutes in the sun, as the shuttle approached literally 20 people, some who just arrived, jumped in front of us to get on. The shuttle driver asked, "Who was here first?", but that was not helpful as people were not honest and just wanted to get on & not have to wait for the next shuttle. Please consider updating these processes. Thank you! read more

This location is horrible. Our desk person "Julia" was extremely unhelpful to the extent that we actually cancelled our reservation and rented from another company. read more

Long lines... try to sell you on gas for 15 minutes... just to get into your rental car with a quarter tank in it..... you had one job...

Absolutely great experience! Signed up for preferred customer and picking up and dropping of the car was a snap, no waiting. We had a great car, the Ford Edge and it was perfect. Will use Avis agian in the future. read more

S l o w... No long lines and clerk was nice but: Over 1/2 hr wait for car to be brought out. Asked clerk 3 times- but kept telling us "it will be right out..." It wasn't. He had to go find someone to get vehicle. We arrived at 2pm; left lot at 2:44pm. read more

I would give this place 0 stars I arrived at the Rental car place at 9:45. Took over 45 minutes to get a car and leave. If you are pressed for time go somewhere elsewhere read more

First upon arriving to the airport Avis rental area it directs you to around the building. There was a line already of people waiting to get picked up. There were about 4 or 5 other car rental areas that were empty or picked up right away. So our shuttle comes brings us to Avis and there is a long line. Ok, fine! Well once we got to the counter we were told our rental was being "detailed" and that she was hoping it would be done in 30 minutes!! I was so irritated. We had a reservation that confirmed our rental to be told we had to wait!!! About 40 minutes later our rental was ready and we only knew it was ready because I was watching like a hawk for it. Otherwise we would have sat there even longer. They parked it away from where we were told it would be. We get to the freshly "detailed" car and I couldn't believe how dirty it was. There was sand in it what appeared to be food on the passenger side door. It was disgusting. I will never rent a vehicle from this Avis again. read more

Avis Maui- first car they put us in was parked in wrong stall so it wasn't the car that we were showed to have. Switched cars and second car they gave us had a terrible odor. Lady attempted to spray it with Lysol which did nothing. read more

Terrible experience for waiting too long. The company shares a small shuttle with Budget and Payless. At first, you have to wait half an hour to get on into the shuttle. Then you have to wait for 40mins to wait for renting a car, even for a preferred member. read more

This is my worst experience yet with a rental car. Even though our flight got in 45 minutes late, we are still waiting for our car to be washed over an hour after arriving at the shuttle. They should just text us to let us know it will be a couple of hours late so we could at least sit at the bar and have a cold drink instead of waiting with our bags. read more

This rental company is the worst i have ever dealt with. Not only did they give me a filthy SUV inside and out, it was also a car with a broken trunk. it just shows they don't check their vehicles for safety either. I got half way from the airport to Kaanapali and the trunk flew opened. All of our luggage was in the back. we could not close the trunk. No one answered their phones when i tried reaching out. Finally, once arriving at our destination we had to let the car sit for 2 weeks. we could not drive it. the trunk would not close. When i brought it back all they did was give me a day in credit. This piece of crap was $773. just to let it sit in my hotel parking lot. The people are not helpful. They act as though they don't know what you are talking about. This company stinks! I would never use them or recommend them. They have very poor customer service. Lori Moran Collins read more

This is our experience with Avis at Kahulai Airport. Picked up the car at the airport shuttle area, it was dirty in and out including the glass. Thought maybe they were shorthanded and left to our rented condo in the Kapalau area. Drove the car and noticed that when I applied the brake petal it went to the floor. Very dangerous. I called the Avis help line and requested a different car. Since I was very close to our condo, I drove there and waited for a different car. About 5 hours later (it was dark), a tow truck arrived with a Ford Fusion. They unloaded it and put in our assigned parking space. All good or so I thought.... The next morning we got up to drive to the beach and the rear drivers tire was flat. I called Avis again and requested a repair for the car, they sent out a tow truck to repair flat tire. The man repairing the tire opened the trunk, only to discover that there was no spare or jack, just a container attached to a small air pump. Unfortunately, the container was supposed to have some green anti flat goo in it. It was empty. The repairman said that he could not help me and that I should call Avis back. I called Avis again and explained the situation to them. They promised to get back to me ASAP. The next morning, still an inoperable car and no response from Avis. I called again, and they finally sent out another car to replace the flat tire car. Finally, a driveable albeit dirty car to drive. All's well, oh but wait. Today on my Visa bill is a charge from Avis for $121.16. I called Avis and for the past 2 hours have got the runaround from their "Customer Service". They claim the $121.16 is for tire repair and refuse to take the charge off. What a disgusting and poor excuse for a company. Never will I ever spend my money with Avis again. One star is too much. Should be a complete ZERO read more

Our flight was delayed so we got there after dark. The rental car we were given had several dents on the side which we couldn't see bc it was so dark. In the morning the car looked badly dented. No one inspected the vehicle on our departure. I called in to make sure we wouldn't be held accountable. The car broke down halfway to Hana at 10:38 am a few days into our vacation. A tow truck didn't arrive until 3:40pm. The road side assistant service kept asking me if the car just needed a jumpstart. I kept responding that I'm not sure, it's not my car. The company that was initially dispatched to help us canceled the job in their system because Avis wouldn't pay them enough to come out. How this became my problem is truly beyond my comprehension. Avis called around, realized they had to pay the initially dispatched company more money to jumpstart their vehicle. This took more time - all the while I'm stuck in a semi remote location with my young children. Once the vehicle was jumpstarted we started heading back to our hotel, pretty exhausted. On the way back the check engine light turned on. Now Avis did do some good things to rectify the huge wrench their vehicle had thrown in my vacation. I was able to barely make it to the luau I had planned for the evening. The company agreed to swap out the vehicle with another vehicle while I was in the luau so we could get back to our vacation. Lauren, the Avis roadside assistant representative was amazing. Completely empathetic to the situation and my kids and just us being stranded in such a tough location. She stayed with me and followed up. I am very grateful for her help. The tow company that was initially dispatched had absolutely horrible customer service. The guy actually told me to walk around the jungle with my kids, and never provided a proper eta. The second tow company that handled the vehicle trade was amazing. The company is called Quick Tow. Great service, really grateful for them. I would give Quick Tow and Lauren 5 stars - honestly they redeem Avis in many respects. However, it would've been better if none of this had happened. I feel like the first car was just never safe enough for us to drive and should not have been rented out to us. read more

Update: Oct 15th, 2016. I received an email from the Avis Airport Manager today who explained why my rental experience did not meet my expectations. I had expected to simply see my name on the preferred board with the slot number of the rental car. As the Avis Airport Manager explained in email to me, when an Avis Preferred account has been inactive for awhile, the account reverts back to a non-preferred status. Best bet: Log into your Avis.com account, look in the upper right-hand corner of the webpage next to your name. If you have an Avis Preferred account, the text "Avis Preferred" will appear next to your name. A helpful and timely response from Avis does remove some of the frustration, but not the wasted time. Lesson learned: when booking with Avis, double check your preferred status prior to the rental pick-up date. Upgrading my review from 1 to 2 stars. If my name ever appears on the Preferred Board when renting from OGG Airport, if I can actually get in the assigned rental car in the assigned slot and if I can drive away without going inside the rental office then Avis will get 5 stars from me. read more

Worst experience. After getting baggage, there was 100 plus person line to catch the shuttle. They share the shuttle with 2 other renting car companies. Had to wait for 8 shuttles before being able to get on. Then had 30 minute wait to the counter to rent the car. Then my car was not available. They offered me a car I did not know and when I said I did not want it. The guy got annoyed and was not polite after that. He did upgraded me, but I had to wait another 30 minutes to get a clean car. Honestly, no consideration for a person's time. Not a positive experience at all. Skip Avis. read more

I left my watch in the center console, called this location numerous times before anybody picked up the phone, spoke with Crystal she took down the note to tell the manager Laila about my watch, never received a call back. I understand it's my fault for leaving the watch, but not receiving a call back regarding lost property is bullshit. Couldn't file a claim on Avis.com because website said there were errors even though the location of rental was inputted. Had to call the Kihei location for the lady to tell me the car has not been rented and the number is the only way to get ahold of someone at the airport location, she even faxed my contact information to the airport location, within Avis is there not an internal email or messaging program/system where managers/employees can speak to each other? Having an employee tell me a manager will call and then 4 days later still no call, no email, that's bullshit, the car wasn't rented on Saturday when I called but nobody could check, horrible, I understand the location is busy simple solution hire more workers. I WILL NOT BE RENTING FROM ANY AVIS IN ANY COUNTRY . read more

Got completely scammed! We had a couple of gift certificates for avis we wanted to use. When we had called to ask how we go about using them when booking our reservation that instructed us to book online, we did. When we arrived to get our car they refused to apply them stating since we booked on line we couldn't apply them. We asked if we could then use them for an upgrade for the inconvenience and miss guidance by there employee they also said no told us there was nothing they can do and then proceeded to put us in a lower car than what we had reserved. Extremely shifty and not the way we wanted to start our family vacation. Never had issues like this with enterprise. read more

Bad Experience at this location. Shuttle driver was very nice, gave my kids lollipops. Arrived at the rental facility, didn't seem too busy, maybe 5 customers in line, waited 15 mins. Booked it thru Priceline, a full size car. Avis counter lady said my reservation was for a 2 door, I booked a full size car for the family, She said we have to wait for a 4 door car to get clean. Waited for an hour, was told 5 more minutes, 1 1/2 later finally got the car. I checked in at 9:47am at the counter. After my return a week later at 11:45am, I was charged additional fee for late return and additional fees & taxes. If I weren't in a hurry to catch my flight, I would have spoken with the Manager. I paid in full thru Priceline. I will surely not rent from Avis Maui. If if wasn't for the nice shuttle driver, I will give it ZERO stars. Now I have to contact Priceline to file a complaint. read more

Do not rent from Avis at the Kahului airport in Maui. As of right now, I have been standing in a crowd of roughly 100 people for almost 2 HOURS waiting for a car I reserved months ago. Apparently they have extremely low inventory. The lines are insane and almost no one here is getting their cars. Everyone is frustrated. The people working here seem overwhelmed and are trying their best but have no answers. It's like waiting for your delayed flight while an anxious crowd continues to accumulate at the gate, the flight gets further and further delayed, and no one can tell you anything. Basically Avis Kahului is your worst nightmare of a vacation car rental experience. So, my husband just walked down the road to Hertz, rented our same car, and is now driving back to Avis to pick me and the kids up. If your idea of a Maui vacation is standing on asphalt with a huge crowd outside a rental car office for hours waiting for a car that does not exist, go ahead and book with Avis. If not, go anywhere else. Hertz was great, I recommend them. Update: Thanks to our 2 hours at Avis Kahului, we are now stuck in horrible traffic that we would have not dealt with at all had Avis actually had our car. So it will have taken 4 hours between when we landed in Maui and when we arrive at our resort in Kaanapali. Thanks for a great day, Avis. read more

Horrid experience renting a car from AVIS! Things went quick and speedy but in the 15 minutes of conversation we had with the employee he lied to us a total of 2 times. He told us we needed to have insurance on the vehicle which was 35 dollars a day, and with debit card payment we needed to run a soft credit check because you are not using a credit card. As it turns out to be, you do not need to have insurance, but it was my first time renting with AVIS so I didn't know their policy. Also it is not a soft credit check that they run. Its a hard credit check that will affect your credit score. Additionally the employee and 3 others told us it is $13 dollars a day to add a driver, which would of been a total of $104, but really it tops out at $58 dollars. Because of that the driver we planned for our trip could not be the driver since we believed $100 plus to be a ridiculous amount to pay and the headache began there. As always I tried to reason with the manager, but he just made excuses about the employee being newer! Didn't apologize for the repeated lies and mis-information until I called him out on it. At the end of the conversation he just said that he would train his employees and hanged up the phone without a goodbye or thank you. Please do not rent from them! It is only a headache and that is not any way to start a vacation on Maui! read more

I rent a car for my husband in Avis last week, when he return the car, Avis charged him $90 late fee. I booked to return the car at 11am of Aug. 23, he returned at 9:40 on that day. He didn't return late. And today he called the customer service, the answer is because he return one hour earlier so charge him late fee. That doesn't make sense. We never use this company anymore!!! read more

avis preferred gave me the rental car location but the car wasn't there- had to go into the building and waited 30 minutes for the car. car was dirty from inside. poor experience!!! read more

waited for 4 buses because they loaded one family at a time! The Drivers on many buses were extremely rude and dismissive. When we FINALLY got to the location our preferred member car WASNT THERE!!! And there were many people outside and in line also waiting. The service is total bullshit, I've never had so many issues. If you'd like to enjoy your stay AVOID AVIS and find somewhere else, or settle in for a miserable wait and let down. read more

Stay away, they will rip you off any chance they get. Gave us a car with a bad tire and would not pay for the tow to replace the car, even though their tire was bad. We tried to resolve it with them but they were unprofessional and unreasonable. There are many other options for car rental, stay away from Avis. read more

Avis corporate need to fix this location. The bathrooms are filthy, fittings falling apart. Do you guys inspect your locations? Does anyone read the reviews?? This is freaking Maui, not a shithole place. A total disregard of basics like this really put me off Avis. Won't use it next time. read more

They are very unorganized, as people were returning their cars, they took them and washed them and filled them up with gas, then sent them out to someone else who was waiting for a car. They had SO MANY jeeps just parked there and they said it was an extra 30$ per day if we wanted a Jeep, when last time we were in Oahu we got a Jeep and didn't pay anything extra!!! read more

All i can say is this place is a dump with rude employees and incompetent employees! Made my reservation online and when i came in they wanted all of my info again from what card i used to my usaa #. Then they tell me that the driver has to be the same as the person who is paying for the car. This makes no sense at all. My father wanted to pay for the car yet i was the driver. I said okay so let's change the driver to my father and he can pay for the car and they said that was not possible. At this point I was furious because they apparently couldn't do anything i asked them to do. I told the them okay i'll pay for it using my own card. Magically all my cards were being denied. Hmm how is that possible that out of 6 different cards non of them worked and not a single text from the bank notifying me that the charge was being declined. All i can say this place needs to close down! No wonder why other rental companies around this dump were all packed and this one was empty. I cancelled my reservation and made an online reservation at alamo. Went in and was out of there with a car within a few min. read more

Beware, Avis Maui will set you up for extra charges in the hundreds of dollars! We rented a van for 18 days in December 2010, returned it, then found out that we would be billed $250 for wet electronic keys and $175 for extra cleaning/detailing, plus taxes for almost $500 in extra fees! What a ripoff! Watch out if you use these Avis thieves. Before we got the car, my wife had to initial a list of extra charges. Little did we know that we had just been set up to be ripped off. Did we get the keys wet? No, not if you mean dropping them in water! Sure, if by wet you mean that you had a wet hand from swimming when you grabbed your keys. But, the keys always worked and were working fine when we dropped off the van! My family and I have rented many cars in Hawaii, and NEVER had a cleaning charge. This is a red sand State! Sure Avis needed to clean out some red sand and vacuum the car, but for a cost of $175 extra, plus taxes?! Isn't cleaning usually part of the business model? Not with Maui Avis, they'll stick you with the maximum bill you initialed in advance. I complained after arriving home, yet still Avis Maui, and their managers Tanya Kapaku and her boss Todd Butcher claim that we damaged the keys and and won't reverse the charges. Also, NEVER lose your keys, Avis ties all of the keys 2 electronic and 2 metal in a crimped wire that has to be cut. They will claim that they have no spares and you will not only have to pay for new keys, but also pay to get your car towed at serious expense. (Luckily, we found our temporarily misplaced keys.) So, it appears that Avis has found a sleezy way to collect extra charges-- if you are innocent enough to allow them to get you. And it's your word against theirs when it comes to damaged keys. Personally, I will never use Avis again. I suggest you Beware of Avis! read more

Worst car rental experience to date-from start to finish. After taking the shuttle to the rental car location, we waited in line for a very long time. We were finally next when a man walked through the exit door and the next available agent offered to help him rather than us. We walked over to the teller and waited behind this man to give him a chance to recognize his error. He never did, and after the man had finished his business, the agent called over the "next in line". We immediately spoke up about him skipping us and he replied that he thought we were with the man who walked through the exit door. He started to help us, but had the worst attitude of anyone in the service industry...so bad in fact that the woman working next to him apologized to us for the situation. We finally got our car (with many rude and inappropriate remarks during the process by the employee). The return service was just as atrocious. We pulled into the lot expecting someone to be there with a handheld receipt machine. We stood waiting by the car for 5 minutes before deciding to go inside the building to finish the deal and catch our flight. We had to wait in line for 20 minutes. Once we reached the counter, we were told we needed to go back outside to find the lady with the receipt machine. We expressed that we had done that and no one was there. They sent a guy out to find the lady and print our receipt. The entire return experience was over 30 minutes. Overall, Avis had poor customer service and we will never use this company again. read more

For the past 15 years, I've used Avis when I'm on Maui at least once a year. However, in the last 3 years, I've noticed their quality of customer service dwindling. I'm not overly critical when it comes to renting a car, but I do expect a vehicle with all its wiring in order. In March 2011, I rented from Avis for a week. I was given a Chevrolet Aveo (one of the nicer ones, too, with leatherette & a sunroof). It was exactly what I expected. Until my car alarm went off at 3AM! I went outside to try and shut it off (with half of the other hotel guests giving me the evil eye from their rooms). I finally got it off (the remote wasn't working, so I had to actually start the car to shut the alarm off). While driving the next day, the alarm started going off, one window and the sunroof opened, and the hazard lights came on. As a side note, this happened while driving though Paia, and a surfer shouted from across the street "your car's possessed, brah". Of course, there was traffic at the time, and I got lots more nasty looks. I finally got it all sorted out (time was the tool). A few day later, driving through Lahaina, the horn suddenly blasted (this lated for over 10 mins), the lights flashed and the power locks were continuously locking & un-locking. I have no idea why the wiring on a brand new car with less than 6,000 miles was so screwed up, but when I mentioned it to the Avis staff, they brushed me off. When I returned the car, I started looking in the glove box and door pockets to see if I'd forgotten anything. A staff member came up and asked if I would step out of the car. I told her I was looking for anything I might have forgotten, but she was in a bad mood or something because next thing I knew, I was being pulled out of the driver's seat. Unbelievable! The pros: ~ cheaper than Alamo ~ reasonably new cars ~ mostly clean cars ~ quick, easy shuttle and check-in The cons: ~ poor customer relations ~ still more expensive than Dollar or Thrifty ~ strange wiring issues ~ terrible drop-off/checkout service The choice is yours, but I recommend booking thorough DIscount Hawaii Car Rental. read more

I read many negative reviews and almost did not use this company. However, most of the car rental companies at this airport had bad reviews, and Avis' prices were the most reasonable, so I went with it. I had a wonderful experience. I booked everything online. Upon arriving at the airport, the shuttle took me to the rental location right away. Larry (I think) get us checked in quickly. He informed us of the special that day (which we took advantage of), but did not try to talk us into anything else. We were quickly on our way. Coming back, we dropped our car off, took the shuttle back to the airport, and that was that. I had zero problems, and was very pleased with our experience. read more

We decided last minute to take trip to Maui - never been to Hawaii before. We reserved a car on Sunday night and got there on Monday. At the rental place I started talking with the lady at the counter, I wish I remembered her name, but it was on Monday 10/27 and she allowed me to upgrade from a compact car to an awesome lime green mustang convertible! It made our entire trip. She was a native Hawaiian girl - whoever you are - you truly made our trip! read more

The Avis at Maui airport is the worst rental agency I have ever experienced. I dropped the car at 11:00am and had a flight for 12:45. There was one couple in front of me that was called on a minute after I joined the line. I paid cash for my one week rental and the agent, who was puzzled and claimed that he wasn't intelligent enough to answer my question on a discount if I had an AARP card, stared at the $460 I gave him like he had never seen dollars before. He counted it 4 times and then went further down the counter. Waited for two agents to completely finish out there transactions and then asked them questions. They proceeded to count the money as well. All of this was going on while I listened to irate customers argue with agents about the overcharges for their rentals as well as their cars not being ready and having to wait for an hour. I told the agent that I HAD to go. He took another 10 min. I went outside and waited another 10 min for the bus back to the airport. First we stopped at Budget to pick more people up. By the time I got to the airport it was 12:00pm. The porter and the United agent told me I was too late to board the plane and that security would take 30 min. They booked me on a 9:05pm flight arriving in San Francisco at 5:00am the next day!!!!!!!!!! Oh my god! I tried everything to get on that flight. No such luck. I found out later that United actually took off 7 min before it was supposed to but it didn't matter. Spending 50min at Avis for an incompetent clerk is TOTALLY UNACCEPTABLE!!!!!! I called Avis and filed a complaint. They offered me coupons for future Avis rental and a one day rental free. I told them that it was unacceptable. That I now had 8 1/2 hours to wait and that they should give me a car for a few hours or a full refund. The agent said that a manager would call me within 24 hours. I told her that wouldn't work! In 30 min the manager called me. She asked if I had time to talk, I told her I had 8 1/2 hours to speak and she said "oh great". I explained to her how great it was NOT! She gave me some crap about getting more info and then told me it was my fault because I should have allowed 2 hours to return the car! I'm not kidding. I again said it was unacceptable and she offered me $50 in coupons for future rentals with Avis, I then told her and Avis to eff off! NEVER EVER RENT FROM AVIS IN MAUI. read more

If I could I would rate lower than 1 star. For work, I have been renting cars roughly 3 out of 4 weeks a month for the last half year. I use hotwire as prices there are excellent, unfortunately you cannot choose the rental company. This last rental with Avis started poorly with a rude clerk trying overly hard to push me to upgrade and get the ripoff insurance and gas options. I rented only for two days as my car was being shipped due to this move finally being semi-permanent. Upon return the guy in the return lot printed up my receipt which came up as $86. So I told him it was prepaid an he rudely said you gotta go talk to someone inside. Inside, I talked to a very irritating lady who tried her best to explain why there was a charge. First I didn't fuel up (filled up past full right before dropping off car). Then it was because I dropped off car late (it was Friday. Rental due on Saturday). Then she explained it was the insurance options (which we all waived). After finally exhausting her ability to BS me with excuses after I showed her the receipt and hotwire prepay, she admitted it was their screw up and took about 45 min to fix it. I will never rent from Avis again, even if it was free. read more

90 MIN WAIT!! The most inefficient car rental place I have ever been to. We waited in line for an hour, just to speak with the person at the front desk about info we could have easily done online. Then waited another 30 min just for them to pull the car around to the front. I will pay the difference to go to National or Hertz instead of waiting and wasting time at this place. read more

Awful customer service. We are in Hawaii for our honeymoon. The car was filthy and beat up dents and scratches everywhere and the inside was grimy. The lady at check in was curt. But whatever it was a rental car so we wanted to make the best of what we had and start our vacation. On our first night we went to dinner less than a mile away, the check engine light came on and the car broke down. The non emergency line hung up on us 3 times, we then called the emergency roadside which took forever to get through to. We did receive a text for a tow and when we finally did get through to Avis. We asked to see if we could be upgraded with the replacement car for our inconvenience. I was told it happens and they will replace the one we had. No apologies. Nothing. I will never rent from this company again. (Side note. We had a wonderful experience with Alamo last week. I would recommend them over Avis any day) read more

We reserved a car with Avis months in advance. Our flight was delayed due to mechanical issues. We called Avis to advise of delay and were told that Avis would stay open late to accommodate the late arrival. Upon arrival our family and several others were left stranded by Avis. All other rental companies remained open to accommodate the late arrival. To make matters worse, Avis told us the next AM that they did not have the car we reserved. They were completely unapologetic about the entire situation. Beware of this company. Their customer is terrible. read more

A truly terrible experience!! Arrived at Kahului Airport on Saturday, February 24 around 4 PM. Had been traveling for 13 hours by the time we arrived. Waited in line for over two hours to pick up our rental car. (And, it rained most of the time we were in line.) When we got to the counter, the gentleman who waited on us provided a very perfunctory "thanks for your patience", and was NOT interested in any feedback from us. They were most definitely understaffed, only three positions open at the counter, with a line out the door and around the building. According to the staff person, it had been like that all day which begs the question, where was their Plan B? You have to have an advance reservation so they knew what volume they had that day. I will never rent from Avis again, not because I expect them to be perfect but because I expect them to care about the inconvenience they created - and they could not have cared less!! read more