I travel often and needed a no BS no frills rental. Within 15 minutes of email contact I had a 3…read moreday rental CHEAPER than any other rental in the area by 50% Phenomenal customer service and excellent communication. Will only be using these guys from now on thanks to Dixie. Dixie is Aloha.

Kathy and her team at Hawaii Discount Car Rental were so helpful! I booked with them and got a…read morereservation through ACE but upon arriving in Maui for my honeymoon, I was told by ACE that my reservation was canceled because they ran out of cars. I had to get a car through Budget (booked through Priceline) for twice the price, which also included a 2-hour wait in line. I reached out to Hawaii Discount Car Rental asking why but it wasn't them who canceled my reservation. They took it upon themselves to request a refund from ACE for the difference in price I paid with Budget. ACE didn't like that I booked through Priceline because the price breakdown is hidden. Eventually, after a lot of back in forth, Kathy got me my partial refund from ACE. It was amazing! They went above and beyond for me! Definitely book through Hawaii Discount Car Rental but if you need an emergency car, don't book through Priceline. You'll have a hard time getting that partial refund.

If you're cruising this is your spot. Car delivered on day of arrival just outside the port. Got…read morethe upgrade of beach chairs and cooler.. go to the Whole Foods before leaving and your set for the day.

In the past, we have used this agency for car rentals. The cars were not perfect, but the price…read morewas cheap. Plus was that we went to the beach, surfed, and no blow back that there was sand and board wax. We experienced honesty, integrity with this company. I have found another company that allows me, for no extra charge, pick up and drop off the car in the parking lot directly in front of the airport. This is the only reason that we changed companies. Great people, totally recommend if you have a couple extra hours to spent getting and returning your rental.

In the past, I have been a Hertz customer via AAA since 1990. However, due to my experience on the…read moremainland with Enterprise (via my dealership service advisor), I decided to break from the usual. New pro tip, rent your car via Costco Travel. You get your pick of companies (Enterprise!) and vast auto selection that were quite reasonable. I nervously booked two weeks prior to leaving for Maui (OGG Kahului). But it turned out to be easy peasy once I landed. 1. Take a few free magazines and maps from the airport kiosks - they're helpful and has discounts too. 2. Take the tram across the street from baggage claim to the centralized rental car hub. 3. Shocked as there was no line as I approached the Enterprise customer service desk! Very personable individual who went through my contract and options. I declined additional insurance coverage, because my policy back home had me covered. I did opt for the prepaid gas (back on 8/26/25 it was $4/gallon). The new compact I had was so economical, I only spent an additional $30 before returning it on 9/2/25 slightly above E. Just make the best decision for your holiday needs. Note: Heed the warnings about driving in appropriate areas while on the island. I did not take my new compact off roading on unpaved, rugged routes! 4. I went to the second floor where I was greeted by another Enterprise person who pointed out the cars I was able to select from. Loaded the luggage into the trunk, took a 360 degree photo of the vehicle & license plate just in case, and familiarized myself with the car features. 5. Drove to the checkout gate where another airport person (who had just returned from my home state visiting family) finished off the car rental process and off on my merry way. 6. Returning to the airport, give yourself ample time to deal with OGG logistics. I followed the signage for car rental return. I drove to the appointed drop off area, got the vehicle checked back in without any issues, rode the tram back to the terminal, cleared the TSA and US agricultural checkpoints, and received my Enterprise receipt by email by the time I was at my departure gate/waiting area. Super customer service across the board from the OGG/Kahului Enterprise staff on 8/26/25 and 9/2/25. Sometimes one has to break from the usual and get pleasantly surprised. Aloha and mahalo!

We came during Halloween season and saw this cute pumpkin contest they had going on which of course…read moreI voted! The staff were super friendly and offer us to get a jeep for a minimum extra charge that we decided to go for it. They said it was a local offer they had for that day since they had plenty of jeeps. We were able to choose which one we wanted to take and had no issues during our whole stay. I had never been on a Jeep and I had so much fun jumping in/out of it

I choose Alamo first off bc I've used them before and second because the reviews on multiple…read moreplatform were so good! There were def cheaper options but I'm willing to pay more to not have to wait in line and not get a bum car and I've read from other reviews for other companies. I was able to check in online and bypass the line. Although there wasn't much of a line bc there was so much staff available to help. I was able to choose whichever car I wanted. Drop off was even easier drove up, the staff checked everything in a few minutes and we immediately got a receipt for our car. A seemless efficient and easy process. I will most definitely rent from Alamo again. They also provided a list of some great places to explore !

I was skeptical, but I had an excellent experience at Alamo at the Kahului Airport. I booked…read morethrough Costco Travel but was still able to set everything up in the Alamo app so that I could skip the counter and go straight to the car. When I got there, the employees in the garage area were friendly and helpful, pointing me to the row of vehicles from which I could choose. At the time I was there, I had quite a few vehicles to choose from. While I had the car, I realized that the key fob lock/unlock button wasn't always functioning, though I was always able to lock and unlock the vehicle by using the door handle button. I mentioned this when I turned the vehicle in, and they credited me for a day's rental for my trouble--something I didn't even ask for. Returning the car was simple, quick, and easy. The charges came through to my credit card exactly as they should have. I would easily do business with Alamo at this airport again based on my experience.

I almost never have good experiences with car rentals, but this was a very good textbook experience…read morewith Budget. Upon arrival at Kahului and retrieving our baggage, we rode the tram to the rental garage. There was no wait at the rental counter and the agent said my car was ready upstairs. I checked the Fastbreak board, grabbed my paperwork, loaded up and we hit the road! You know when you reserve your car, the picture shows a "similar" sized class of car to what you actually get? This is the first time ever that I got the exact car that was in the picture, down to the color! The Candy Red 2025 Mazda CX-90 is a nice vehicle with seating for 7, but I had to fold down the 3rd row, so that I could fit in all our luggage like a Tetris game. Upon our return, I just pulled up to the car return lane, the agent checked me in and I just took the tram back to the terminal. EZ PZ!

I booked a "Staff Selection" rental for the week, thinking I'd get whatever car they had available…read more Instead, we were handed a Tesla Model 3. Normally that might sound great, but we had never driven a Tesla before and nobody at Budget bothered to explain anything. I have Fastbreak, so basically they just told us to go find the car. Our receipt was sitting on a board and that was pretty much the entire interaction. No explanation of how the car worked, how to charge it, or anything else. We ended up having to Google things constantly just to figure out how to operate the car. I eventually found a Budget employee and asked about charging. He asked where we were staying, and when I told him the Hilton, he said, "Oh yeah, they have chargers." Great! Except when we got to the other side of the island, we discovered there was no charging adapter in the car, so we couldn't use the chargers at our Hilton property. Because charging elsewhere takes forever, we ended up having to use Tesla Superchargers four different times just to make sure we had enough charge for the road trips we had planned. That added a lot of unnecessary hassle to our vacation. If I had known beforehand that I was going to be given a Tesla with no adapter and absolutely no instruction on how to use it, I would never have rented this car. And the car itself wasn't exactly impressive. It was extremely dirty, had huge gaps between some of the body panels, and the seats were incredibly uncomfortable. My back hurt pretty much the entire time we had it. The biggest problem, though, was the lack of help from Budget. Every time we tried to get assistance, it felt like we were being brushed off. I don't blame the Tesla itself for everything--I blame Budget for handing us a car we had never driven before without explaining anything, providing no charging adapter, and then essentially leaving us to figure it all out ourselves. For a week-long vacation rental, this was way more hassle than it was worth. If you're booking a Staff Selection car at OGG, be prepared for the possibility of getting a Tesla and being completely on your own.

Getting to the Hertz rental was super easy since the train dropped me off right in front of their…read morestore. The place was very clean and organized. Once it was my turn, the staff greeted me with an aloha and a big smile. They were super friendly, explained all the charges clearly, and even cracked a joke. The instructions to pick up the car from the parking lot were straightforward and easy to follow. I went with a 2025 Kia K4, and honestly it's been a great choice. I've only had to fill up once in more than six days, and I've been driving it constantly. It's fast, reliable, comfortable, and being a newer model made the experience even better. Overall, Hertz did an amazing job with both the vehicle and the staff. Definitely looking forward to renting with them again on future trips.

I've been a loyal Hertz Gold member for many years, which is why this experience at Kahului Airport…read morewas extremely disappointing. I made my reservation two weeks in advance to ensure a smooth pickup, but when I arrived, I was told there were no cars available. Instead of honoring my confirmed reservation, I was asked if I wanted to pay for an upgrade. When I declined and explained that I already had a reservation, the response was simply that I could either wait 45 minutes or go try another rental company. This is not the level of service I expect--especially as a long-time loyal customer. A reservation should mean something, and customers should not be pressured into paying more due to poor inventory management. Very frustrating experience, and I hope Hertz improves how they handle reservations and customer service at this location.

On 02/09/2026, my wife and I each made a reservation for a rental car. It was a simple…read moremiscommunication about who was booking it. She prepaid and received confirmation for a Jeep for two days at $356.83. I made a separate reservation for a Jeep for two days at $344.33 and chose to pay at the counter, locking in the price and confirming the vehicle. The next day, Sixt cancelled her reservation and refunded her. That made me uneasy. Our entire weekend was built around having a car. Hotels. Reservations. Timing. On 02/12/2026, I called to make sure mine was solid. I was told clearly that my Jeep was confirmed for two days at $344.33. When we arrived to pick up the car, everything felt normal. Then the screen turned toward me before the charge was processed. $2,252.34. I honestly thought it was an error. It was not. Six times the price I had confirmed. Six times the price I had called to double check. I had traveled nearly an hour and spent almost $80 in Uber fees to get the rental office. I had planned our entire weekend around having a vehicle. The Sixt corporate team had quietly increased the cost of the reservation due to the holiday weekend and left the service counter to deal with me and my wife. The team at the counter was outstanding. They did not create the problem, but they had to manage it. The only way they could get us into a car in that moment was to process the rental at the full $2,252.34 and then submit a refund for the difference back down to the confirmed rate. That was the best option available to them. We were fortunate that we could temporarily absorb a $2,252.34 charge while waiting for a refund. Many families cannot. My wife and I have used Sixt for years. When we were younger and just starting to travel together, Sixt was our company. You helped us create some of our earliest travel memories. That is why this hit the way it did. Roelen, the sales agent helping us, is the reason we did not leave angry. Ikaika, the branch manager, is the reason it did not escalate further. Not every manager stands behind their team when something like this happens, and that mattered. They protected your brand in that moment. They protected our experience. They protected the island. They turned what could have been a devastating start to our visit to the island into a manageable inconvenience. As we were walking to the car, Roelen ran out to us with two water bottles for the long drive back. He did not have to do that. That is the level of care your teams are working tirelessly to deliver. That is the standard they are trying to uphold every single day. But when customers are blindsided by pricing like this, corporate decisions are undercutting the very people on the ground who are fighting to represent your brand well. Your frontline teams are doing everything they can to build trust, and policies like this are quietly tearing it down behind them. Policies like this will quietly cost you families. Some will walk away and never say a word. Some will pay it and never come back. This is not how loyalty survives.

When we arrived to the rental car place they informed us that the original car that we had reserved…read morewasn't available and that they were going to upgrade us to a different car for free since they didn't have it. We were glad and the guy helping us just said, "Let me just get a quick signature and you'll be on your way". Let this be a warning to MAKE SURE AND READ WHAT YOU ARE SIGNING. because instead of including it for free, he just charged us for it. When I called in after I got my final invoice they said they couldn't refund me because I had already signed it and confirmed the upgrade to be ok (Kind of a smart strategy to scam people on vacation). They gave me half a refund but still wasn't something I wanted to pay for in the first place and all because they didn't have my original car anyways.

Fast efficient and great nice friendly staff. Trolley took 5 min from the OGG airport to National…read more Organized and nice clean garage full of cars you choose from. This one had lots of Chevy Malibu's but we picked this beautiful Navy blue Mazda Miata. I thought they stopped production of this so I was very excited. Car was very clean and new and had only 491 miles so brand new.

We had a reservation for a Jeep. We checked into the front desk and they said no jeeps are…read moreavailable. However, we had no knowledge of this. They didn't email, call or text saying this happened.they tried to offer us a mini van or SUV but we reserved a Jeep.

Picking up the car required a lengthy wait of 45 min. I did the online check in, but this location…read morestill requires you to wait at the main counter where only two people were working. It still helps to do the online check, in so don't skip it or you'll spend another 10 min at the counter. The staff was friendly, car was clean and ready and the return process was smooth.

A nightmare. Hot, humid, car exhaust smell no cars, waiting, waiting waiting still waiting.read more