Great customer service, but vehicle condition was disappointing…read more The staff at this location were actually great--the customer service was solid, and the check-in and check-out process was relatively quick and efficient. No complaints about the team at all. However, the condition of the fleet left a lot to be desired. There was almost no selection available, and I was given a Hyundai Elantra with over 35k miles on it. To make matters worse, the car itself was quite dirty on the inside when I picked it up. While I appreciate the fast and helpful service from the employees, Enterprise really needs to do a better job with vehicle maintenance and thorough cleaning between rentals.

I just made reservations with Edward and the Manager at this location both are very professional…read moreand give the best deal I will recommend all my family and friends to go there for there rental car I appreciate them very much they deserve 10 stars

The guys that work here are young, but very nice. They're quick and efficient and really know how…read moreto scramble when busy. I give four stars for the company however because I made a reservation a month in advance to rent a truck for my vacation and even added my debit card to the reservation in advance, but when I got there to pick up the truck I was told that you must have a credit card when renting a truck. Nowhere on their website does it indicate this. Thank goodness I know someone that could come with a credit card before they closed that day because I was scheduled to leave early the following morning. I would've been screwed for my vacation. So piece of advice for anyone renting a truck you must have a credit card- a debit card will not work.

Robert and Jackson were both great and made the rental process super easy and convenient. Everyone…read moreelse that was there waiting to get rentals was very pretty so I knew I was in the right place.

My personal car was in the shop during my vacation with my kids. We were stranded and needed a car…read morefor one day. I was not able to find a car available anywhere until I went to Budget. They initially said that they didn't have anything, but since I just needed one till the morning, there were able to hook me up. The car was nice and very clean. Jackie was very professional and kind. She was a life saver! Thanks Budget and Jackie!

I've been using Enterprise for 30 years but the deal at budget seem to be too good to be true and…read moreit was I have problems with my credit because of medical bills but I do use the debit card and Visa at Enterprise without a problem I paid for it in advance I went to pick up the car and they said my credit had been turned down how do you turn down a debit card they had to run it through a major credit company I just don't understand so I had to Uber over to Enterprise and I got a car they have an excellent and friendly staff I would never ever ever let any of my friends go to Avis or budget one man there who needed a shave nobody else scary and then I had to call because they had my money the branch was not going to do anything about it and then being transferred from one Department to another they told me it'd be 7 to 10 days before I got my money back what a crock of crap read the rest of the reviews people do not rent from this place

When I came in to pick up the car, there was an extremely long line, at closing time. There was a…read morelady being absolutely absurd about what vehicle she was getting, and how inconvenienced she felt, mean while, holding up the employees, and line of people. Inconveniencing every employee and person in the store. (Hope you enjoyed the Rivian, Karen ) Everybody in line was offered water or tea by the staff working that day. Not only that, but I was very impressed by how the manager John handled himself during the situation, he remained professional and informative, at the ridiculousness of this lady. Being the only location open in the area on a Sunday I was super grateful for them. Will definitely choose enterprise every time. Also have to say returning the car was a breeze.. I didn't catch the young lady's name, but she was super friendly and helpful as well.

Thank you! This place has the best rental staff in the area. I got the SUV I needed and was out…read morethe door in about 10 minutes. Erick, is the guy to ask for. Great service.

Update went to different location Honest location this time!…read moreThis time ended up paying for Parking and brought family members That I didn't need to Because this location is shifty! I was going to rent a car today But after the last experience Here of renting a car I will not At this location! They mislead Me and overcharged! Even I was a gold member! The Hertz Gold Treatment Store how to lose Gold Members the Ha Ha Ha Employees we got you good Team! They charged me 20.00 To add a family member on Rental! One day rental I thought Was 70.00 went well above 100.00.

I had an amazing experience with Omar and Jesus. They were very helpful and went above and beyond…read moreto help me! I highly recommend this location

If there is an option for negative stars, I would have selected it! Please be forewarned: Rent a…read morecar from this Enterprise location at your own peril! Before this recent experience, I liked Enterprise Rent-A-Car, particularly for the pickups and drop-offs, and am truly appalled at what I experienced with this last rental. My most recent need to rent a car was because my car unexpectedly died. I rented a car from this Enterprise location for 3 days. The pickup was smooth, and the lady (can't remember her name) who checked me in was good to work with, similar to my previous experiences with Enterprise. However, that would be the end of the good experience. When I went to drop off the car 3 days later and asked for a ride to an auto dealership to pick up my newly leased car, Jannic told me to drive over to the dealership and they would pick it up from there, as they were too busy to give me a ride then. This was Monday, May 4. Later that same week, when I saw that my credit card was being charged more than the 3-day rental, I called that Enterprise office and got Jannic again. He said he'd call the dealership to locate the car, so that they could close out the contract. Even put me on hold to supposedly take care of that. Then, on May 14, I got an email from Enterprise asking me to confirm whether I'd be returning the car on May 15, along with over $1,000 in charges! So, I drove over to the Laguna Hills Enterprise office to attempt at settling this once and for all, as apparently calling would lead to no resolution with mounting credit card charges. What did I get? Jannic told me that he texted the dealership with no response. He called, and there was no response. He said the person with whom I left the keys didn't work there. And he insisted that he couldn't close out the contract unless he could locate the car. Yet, other than supposedly calling or texting, he wasn't going to do anything else to locate the car that he told me to drop off at the dealership! I would never have done that otherwise in a million years! Since it was clear that it'd be up to me to locate the car if I don't want to be responsible for paying for it, I drove to the dealership. Lo and behold, the car keys were there, the employee with whom I dropped off the rental keys on the day I picked up my leased car indeed works there! Right at the dealership, I called Enterprise again and got routed to an assistant manager, who apologized for the miscommunication that caused me to have to spend my time driving to the Enterprise rental office and then to the car dealership. By the way, that also costs me mileage on a leased vehicle. She promised to reverse charges for the additional days of rental and to reduce the rental charges for the 3 days I had the car to compensate for my unnecessarily horrible experience that was due to their communication failure, not any fault on my part. She said she'd call me before the end of the day. That was May 14. Guess what? It's now end of day May 15, there was no call, and the credit card charges have not been reversed! I'm left with no other choice but to spend more time and energy disputing these bogus charges through my credit card company. How does a business operate like this? Never, ever rent from Enterprise again!

Terrible experience here!!!! they told me was ready at the time I arrived.... They didn't had a car…read morefor me....

The address is listed incorrectly. The correct one:…read more 28201 Marguerite Pkwy Unit 13 Mission Viejo, CA 92692 United States (In the plaza with the Armed Forces Recruitment center and MANY delectable restaurants). AB, the head honcho at Avis, is professional and extremely helpful. Been going there for years and I've always left as a satisfied customer.

AB is a rude man to begin with. Simple pleasantries were too much of a hassle for him I guess…read more Secondly, we rented a car that had the check engine light turn on before we were half way through our trip from Orange County CA to Albuquerque New Mexico. To top it all off when he handed me back my debit card and paperwork I assumed he also included my ID. No- he forgot to hand it back- which is not entirely his fault. However, after he told me to arrange a pick up for my ID he stopped answering. Also when I returned the car, the other branch said that he added unnecessary charges and insurance coverages we never asked for. No wonder it was so expensive!I hope he sees this. Very very bad service. Will never use Avis again.

I'm surprised to see so many 1 star reviews for this location. My overall experience was pleasant…read more I received a phone call the day before my scheduled rental and the morning of to confirm the time I would need the car. Since the location is on the smaller side, they did not have an associate available to pick me up so they sent a Lyft to take me to their location. Returning the car was a quick process that took less than 5 minutes after they visually inspected the car. My only feedback is that I would not recommend renting the Nissan Rogue.

Showed up at the appointed reservation time 12:03 PM ( 04/18/26),on a Saturday, doors were locked!…read moreI'm a five star Premium Gold Hertz member with over 10 years of loyalty, This is unacceptable service! if I make a reservation for 12 PM, someone should remain there until at least 12:30pm or have the courtesy to call that morning to state they close sharply at 12 PM. This is unacceptable business practice. I have filed a formal complaint with the corporate headquarters about this location. I've rented cars from Hertz scores of times and never had this problem. I can see why you have 2 out 5 rating!!

Enterprise plus customer and ordered a car a week in advance. I went to the location today and they…read moreclaim they had no car for me although it was confirmed. They had several others SUvs on the lot but would not provide me one. I had spend $30 on Ubers to get to the location. Store manager Collin Reid had no proper customer service. . Avoid this location.

I want to thank everyone at Enterprise in Rancho Santa Margarita for their help in understanding my…read morespecific situation. A special shout out to Ricky. Renting a car is never easy but my experience was great. RG