Zenaida and Shy are AMAZING! A friend of mine made a reservation a few days in advance, but when we got there, he was ineligible to rent. I talked to Zenaida to try to see what they had available. She has really kind, charismatic, and helpful throughout the process. The type of car that we needed wasn't available, so Shy walked around the entire lot to find us an available car that would fit our needs. It was a big ask and they made it work quickly. Fantastic customer service from Zenaida and Shy! read more

Arrived at my 8:30 pm rental return and i was told i could return after hours since the location closes at 8pm. When i arrived the entrance was blocked and i had no way to safely return the car. Never rent from this company again because customer service was no help read more

Avis - Blocked rental car return - Car Rental Near Me - Oakland, California

Reserved a van 24 hours in advanced as well as completed all the credit card, drivers license information ("to expedite the process") all to be asked the same questions over and over. To add to my frustration, they advised me I have to wait 20 minutes for them to clean the car. Ugh read more

S/O the lady who clearly knows the prepaid insurance coverage and obligations but will clearly try to upsell you regardless. Terrible service, condescending at the front counter, and wait, doesn't even have the car you preordered/reserved. AVIS is a class act shit show to say the least, best of luck friends. To the lady at the front counter, . read more

I have had nothing but trouble with Avis, and today was no exception. I rented a vehicle online due to my car being in the shop and immediately headed to the site to pick it up. Upon arrival, I'm promptly told they have no vehicles available -- none -- in spite of seeing a couple dozen in the pickup area ready for customers to drive off with. (Who were those vehicles for if not for customers with reservations, which I had?) Agent didn't even offer to help me find something somewhere else. Just gave me back my DL and credit card and shrugged. Only reason I use them is free rentals are provided by Avis under the lease program I'm under, but given the hassle it's not even worth using them if it's free. I've wasted too much time with Avis/Budget/Payless (all the same corporation). read more

I booked an economy car and after waiting over an hour in line, I was told there were no more economy cars and I was forced to either pay $10 a day for an upgrade or wait at the rental car center for an unknown amount of time until an economy was returned! I have never rented a car from a company who did not offer a free upgrade to me when the car size I paid for was not available. This is an unethical way to conduct business. If I was you I would stick to another well known rental company with better ethics and customer service. read more

The lines here are insanely long and honestly very unacceptable. They don't have any staff working and when management is called they leave. How come you don't wanna help your staff? I waited over an hour for an SUV just to be told that they're sold out. Why Overbook if you can't even handle the customers? Extremely unacceptable and the manager on duty, he was no help. He didn't even want to help with the line. Pathetic. read more

Atrocious. They tried to charge us over $500 in additional fees for a three day rental. When you ask in person, they say "no, the fee will be what is on the receipt", which is not true. They will email you with additional charges, hoping to catch you out. Just use Hertz, much better option DISGRACEFUL, DO NOT USE! read more

Brutal. 2nd time having to wait over an hour to pick up a car. Huge time suck and inconvenience.

Line was just under an hour to pick up the rental car. They are sharing with Budget and Payless and between all three companies, only two people are working the desk. read more

Avis Oakland Airport is the best rental car company I have ever dealt with. They are so friendly and accommodating, especially Alice. I highly recommend them! read more

I've been calling Avis for a total of 3 hours over two and 1/2 half days no one is answering the phone. I have two direct numbers to the Avis at the Oakland Airport which I was able to get from their customer service reps and confirmed the numbers by Googling it but no one answers the phone and after waiting 4 minutes the line goes dead and disconnect. Horrible customer service. I guess they don't want the business read more

This place is a fraud. I drove 55 miles, filled up the gas tank with more gas than i used. I was running late, and didn't realize they charged me for gas. I clearly filled up gas right before i returned the car. They are frauds, and probably charge everyone for gas even when they refilled it. I contacted about getting my refund, they said they will, but it has been over a week and still nothing. read more

Avis - Car Rental Near Me - Oakland, California

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I rented a car from Las Vegas Nevada on May 4 2020 @11:30 am due to me missing my flight so I rented a one way rental to get back home my drop off date was May 4 2020 @ 10:46 and has been charge $484.00 for a one day rental I advised them to look at the cameras I never kept the car over the returned day I believe one of their employees has too own the car and kept it until May 8 2020 now my bank account has been closed due to this fraudulent act.. As of now 6/30/2020 no one still hasn't contacted me about this nor have a explanation for my bank closure this is so not fair read more

I travel for work a lot. I have rented with many of the car rental agencies. Including Avis. However, never from this airport. When I picked up the car it was Friday morning about 8am and I had a reservation already. There were 3 people in line and it took about an hour to get to the attendant. The attendant was courteous and apologetic to myself and the 6 other people in line. However, it didn't seem there was anyone coming to help her. The car was fine clean and drove nice. I used it for four days returning it Monday. Upon returning the car there was a massive line with three people working check-in but they were unorganized and it took 20mins to have the attendant check my car in. Once he finished he asked if I bought the fuel and I said I'd didn't. So he gave me my contract and told me I needed to see the front desk. Again at the front desk and there were 2 people in line and one person behind the counter. It took 30mins to get to the attendant. When I told her why I was there she has no idea why I was told to come in... she printed my receipt and I was done. Such a waste of my time. I will not rent from this Avis again if I can avoid it. My hope is this review will be seen by the correct people and the situation can be improved. Eg like an automated check-in or express check-in via an iPad in the rental car store front. read more

After renting a car for less than a full day I returned it in the exact condition I picked the car up in. Two months later I get this letter in the mail telling me that I'm being charged $175 for the pet hair found in the interior of the vehicle. I rented this car for a 45 minute drive to San Jose for a work meeting. I had one weekender bag and a travel pillow inside and that's it. Unless a couple of stray hairs fell off of my clothing or bags from my dogs at home in Michigan there was zero pet hair in this car. Avis is a dishonest company, and I will be sure to relay this fact to anyone I know interested in renting from them. read more

Avis - Car Rental Near Me - Oakland, California

Service was prompt and I have no problem with them trying to up-sell me, or for trying to scare me into buying insurance and such. I realize that it is part of their job, and I don't mind that I have to keep telling them no. It is almost like a game to see how long it takes for them to give up. I knew I left my phone in the rental because I was talking on it in the parking lot, and when I got home I did not have it. It was about midnight when I called the office. I was told that they would have someone check the car and call me back. They did call me back and told me that two people checked the car and it wasn't there and perhaps someone turned it in to the lost and found at the main office. This seemed highly unlikely to me I was home in less than 15 minutes and I doubted that anyone took it to a closed office at midnight. I called the next day and it was not turned in. Later the same day I got a call back, they had found the phone on the front seat. I wonder where the two people who searched the rental car looked. And they would not honor the Entertainment Coupon read more

Rental Agent lied about insurance to my non-english speaking parents. Made them purchase full coverage when I told them to only purchase loss damage waiver. Call corporate and they confirm everything is optional. Please do not take advantage of people that don't fully understand english. That is cruel and your company should be ashamed to have you as an employee. Will update with the agent name once I get a copy of the rental agreement. They also had to wait an hour on a Thursday at 8am, 15 customer in line with only one agent. read more

Don't ever rent from this Avis location near OAK airport. Terrible service and staff and not accommodating at all.

Rental agreement said car had full tank of gas. It was actually nearly empty. I didn't realize it until I left the lot and then had to come back. It took over almost an hour for them to fill it up for me. This was very dishonest and a terrible experience read more

I rented a car from Avis at Oakland airport in October. I had myself and 2 passengers with me. We are all non smokers. About an hour into our drive we started to notice smell of tobacco smoke probably the car spray was wearing off. I planned to report this upon return of the car. When I returned the car, there was no one in sight. A woman who worked there drove by and motioned and said to return the key to the box. Days later I received a letter from Avis saying I was being charged $250 cleaning fee for the smell of smoke. I asked to talk to a mgr, was told one would call me. No one did but I received an eImail with the picture shown and a picture of an odometer that was somehow proof of their bogus claim. The email said they would reduce the fee by half. What?? We don't smoke anything! This is a fraudulent attempt to get unwarranted money out of a customer's pocket. I am reporting this to the Better Business Bureau in California and on social media. I imagine I am not the only one subjected to Avis' fraudulent claims. By the way, I paid the extra daily insurance. So you can crash the car and walk away but they can claim you smoked marijuana in the car and get fined???? Open to suggestions. Deserves 0 stars but you have to choose one. UPDATE- I received another email from Avis saying to the effect that they had looked further and found that the previous renter had been charged with the cleaning fee for "excess evidence." Still pretty bad practice for Avis but at least they got their shit together. read more

Avis - Fraud. I was falsely accused of smoking marijuana in a car I rented. See Review. - Car Rental Near Me - Oakland, California

Oct 15 Update - over a year since I posted that last review, and I have to say, these guys consistently have the best customer service and nicest people. Oh, and the cars are good too. 7/14 - Honestly, I cannot see why anyone would give this less than four stars. I rent here at least fortnightly, and I have never not had a positive experience. ONCE, I was charged for not turning in a key. I called the manager, explained the situation and it was easily resolved. There are always good cars, even when making last minute reservations. At the turn in, I have had the friendliest people EVERY, SINGLE TIME. Compared to Hertz, across the lot, Avis wins, hands down every time. After reading other users reviews, I see why they give poor marks. They're the people who use Priceline and Hotwire. I'm not excusing poor customer service, but if you want to be treated like royalty, treat the provider like royalty. Book through the Avis site, and don't quibble over $2-5/day. Again, I rent here every week or two, have rarely seen the same people, but have always been treated like I'm their best and only customer. read more

We are Acis Preferred customers. We rented a vehicle at this location prior to our arrival on 9/21/2021. When we arrived at the pickup counter, out names was not on the board. We went onside to obtain our rental and was provided keys to a pickup truck with out of state tags. I requested the representative provided us with a vehicle that had California license plates. She rudely stated that was all they had. When loading the vehicle we asked one of the employees if she could provide us with a recommendation for food as qe were not able to check in to our hotel. She suggested Black Bear Diner that is located a few miles from the airport rental car location. Upon arriving to the diner, we parked at the front door, made sure our items were not visible and locked the vehicle. Within 5 minutes after walking in we heard a woman screaming. The waitress informed us that our rental truck had been broken into as well as another rental vehicle that was parked directly behind us. When we returned to Avis, the same employee informed us that where we were referred to was a bad area and that the have approximately 20 vehicles a day broken into within that area. She said that there are criminals targeting rental cars heavily in the airport area. So, if that is the case, why is she referring people to restaurants in that area and why are they (Avis) not informing their customers about the safety in the area??? My recommendation is stay away from here!!! read more

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I cannot believe I actually have to write this review. It is unreal. Lets just say the Avis Rental Car was returned to the Avis Car location at Oakland Airport. Lot attendant took keys scanned car in and all was set. I even called Avis to affirm final charges. That was 4.5 hours ahead of return time! Yet they did not close out the transaction and while car is on their lot or rented back out they had the audacity to attempt to charge my card for way more than a one day charge. Luckily my bank alerted me and declined overcharge attempt. We asked the lot attendant for a receipt but he said it was not necessary and since we had pre paid we ignorantly took his word. My Nephew took a picture of the vehicle at the Avis lot given there was such a big line of cars. I contacted Avis several times and they state that it can take up to nine days to resolve their mix up. I said simply look at your cameras and lot and matter will be resolved in short order. How this can happen is beyond comprehension but word to the wise .Make certain you always demand a receipt whether you prepaid or not. I am waiting on Avis to fix this highly incompetent ordeal. Good thing our picture of the car return is time stamped and on their lot!! Its pure insanity but unfortunately a reality which Avis cannot seem to resolve for days!! I told them time of return to help them along but that is too helpful I guess. So we wait for them to find the car in their lot or find out who they may have rented it out to???? Incredible incompetence. Learn from our needless ordeal . read more

Avis - White Car - Car Rental Near Me - Oakland, California

Do not rent from this company. They scam their customers. They will offer a low price and then find any and all ways of charging you extra after you return the car, even without reason. Buyer beware--terrible business model and unscrupulous people. Stay far away! read more

What can I say? This is the worst car rental location. Period. There is always, and I mean always, a line because 1-2 people max service both this Avis and Budget location. Busy time? Expect a 2 hour wait. Booked a certain car? Forget about it - chances are they don't have it! Yes, really, they constantly run out of cars! No joke! "Oh, you booked a luxury car, so sorry, we only have 12 passenger vans left". "Okay, I'll take an economy". "No, we literally only have 12 passenger vans left on the lot". Even if you do eventually happen to get a "car", unless it's brand new, chances are it will be dirty, will have under or over inflated tires, and damage that no one will mark at the exit booth but that you will be ultimately responsible for when you return the car. Oh, and don't forget to take a photo of your gas receipt next to the gas gauge because otherwise they will claim that you didn't return the car with a full tank of gas. So, yeah, overall, great place. read more

This is update to my previous review. See my previous review first for context: Although I have car rental insurance, I also disputed the fraudulent charge with my credit card company and they reversed the charge so I didn't have to use the car rental insurance (didn't want to give these people any free money, although I have insurance). If you are one of the victims as well, while disputing the charges, asked them to provide proof pics/videos of damages to the car, their rental history for the particular car you have rented to make sure they didn't rent it to anyone after you. For my case, I didn't ask for these documents in my first dispute and the credit card company cannot help since avis/budget provided rental agreement and their bogus repair paper work, but I disputed it second time and asked for those documents listed above and of course they were not able to provide those since it was a fraudulent charge, so after my second dispute, credit card company reversed the charges. Hopefully this review can help similar victims to fight the bogus charges. read more

I decided to give this rental agency another chance, after a previous situation when I had to stand in line for more than 2 hours just to pick up my rental car. This time, the rental process and car were not a problem, however, eight (8) days after returning my rental (which I paid for in advance), an additional $314 was charged to my credit card. The Avis website is now showing in error that I kept the car for an additional four (4) days. I am going to dispute the charge when their office opens, but in the meantime, it is using my available credit. read more

We are preferred Avis members with a reservation and their preferred check-in is closed - we have been in line for almost an hour with only 3 attendants working. No information/instructions have been given and it appears no one working really knows anything - totally unexceptionable!! read more

THIEVES WORK HERE. THIEVES. This is always my least-favorite airport when I travel and its only become more so. On my trip last week I left behind a very expensive personal object. I actually - foolishly - obeyed a little sticky note left on the dash of the car that advised that I place personal items out of sight when I parked the vehicle. Because I did so, I left the item behind. And it was stolen by the people at AVIS. Of course, I realized on the way to my flight home that I had left it and tried numerous times to call. I was routed to Payless Rental when I selected lost & found. I was counted to Cincinnati. I was routed to everywhere but the counter until it was after-hours and I got through to a recording that they had closed. I filed a claim online, my only recourse. And nothing. My item wasn't found. But I know it was there. And I know these people are THIEVES. Avis, you should take better care of your customers; especially your Preferred. Experiences like this make me want to switch to any other car rental place. AVOID AVIS OAKLAND. read more

Stay away! AVIS has thieves working for them. I accidentally left an expensive item in the rental car. Saw it before I dropped it off and just forgot to grab it. Called them as soon as I got off my plane. It was time consuming to actually speak to someone about it. I filled out a report. This was on Thursday. Today, of course, they contacted me to say they didn't find the item in the car I know was left there. Clearly whichever employee serviced the car stole my property. Stupid me for leaving it behind. But my carelessness shouldn't give Avis and their employee carte blanche to steal. Poor customer service. Never again. I think its worth noting ... tons of 1 star reviews. These people simply don't care. read more

I didn't have any issues getting the car. All the "Optional" Charges were a pain to figure out if I needed them or not. I did take the valet to the airport instead of waiting for the rental bus which was great but not sure if it was $25.00 worth. The car was pretty much clean and I was lucky no one was renting Avis that morning so I was the only one in line. read more

I love/hate Avis but I fucking LOVE Oakland Airport Avis. Update: I love Avis even more after this rental. Oakland Avis takes care of their customers. They work with you and give you new AF cars. 323 on the odometer. oohwee Rick! read more

Be aware of gas scam at this Avis location. After leaving the parking lot, I had the chance to take a closer look at the receipt. Avis was charging me $26.09 for fuel service, claiming that when the car was rented out to me, there was 21.5 gallons of fuel and when I returned it, there was only 19.1 gallons. At a rate of $9.990/gal and including tax, I was charged $26.09. I was appalled and this is why: 1. First of all, I checked the gas tank capacity of this specific car online and the approximate volume was indeed 21.5 L. I find it incredibly suspect that the gas volume was measured to be the exact volume that was listed on the website. 2. How am I supposed to verify the volume of fuel in the car when it was rented out to me and how am I supposed to verify that the exact volume of fuel to the tenth decimal place was replaced upon return of the vehicle? 3. I wasn't aware your Avis associates were able to eyeball gasoline volume to the tenth decimal place from just glancing at the car from the outside. If that is indeed the case, they should certainly take their incredible talents outside of Avis. 4. I filled the gas tank up until it clicked and even added a bit more just in case prior to returning the car. There is no way I burned 2.4 gallons (52.8 miles according to the car's city fuel efficiency rating of 22 mpg) in a matter of minutes (from nearby gas station to rental car location). Imagine being told that you only filled 19 and one-tenths gallons of gasoline in an unsubstantiated 21 and one-half gallon tank even though you just filled the tank to as much as you possibly could. I was fortunate enough that I wasn't running late to a flight or needed to check in at the airport. I live locally and was able to swiftly return to the Avis counter and demand my refund. The supervisor did not argue, did not put up a fight, did not check the car, or explain to me how these measurements were generated. She reversed my charges without me having to say much of anything. This leaves me to suspect that this sort of thing happens often and with the intent to scam customers of their money, especially those with greater priorities on their minds like catching a flight. read more

Avis - Gas scam - Car Rental Near Me - Oakland, California

Returned my rental car and received a letter stating there was a broken windshield!??! When I returned the car, an employ looked over the car and issued a receipt. A broken windshield would have stuck out, not only to me, but the someone looking over the car! If I am ever forced to use Avis/Budget because there are NO other cars available like this last time, I will make sure to video the entire car upon return. Crooks! read more

Avis staff at this location must be thieves. I left my black suit jacket in my rental on Saturday 1/18/2020 at 1:40pm. I have since logged my loss with no response to say that it has been recovered. I am very certain I left this in the car. So it only leaves me to assume that someone at Avis like my lack suit jacket enough not to want to return it to the rightful owner. Totally disappointed and will be never use Avis again. read more

Quick and easy to get through. Car was ready prior to me landing and very easy drop-off process as well. I highly recommend.

The worse service I have ever experience getting a vehicle!! Took me 1 hour to fly from San Diego to Oakland only to wait another hour in-line for my vehicle in Avis. ‍ I would not recommend it at al. It's almost worse than being at a greyhound line! read more

The representative Olivia lied to me and turned me away with my reservation. They said there were no more cars available. I could see the cars available in the lot. I argued with them and sure enough... the had a similar car to what I leased. Which should have been offered from the beginning. They Lied and laughed at me. I am contacting corporate. read more

I wanted to rent a Lincoln Mkz cause I'm thinking of buying one. Sales guy on the phone "no problem we have then" I show up at airport and they don't carry the mkz I should of read all the other review before even choosing the company What a waste of time. Thanks Avis Bunny read more