Make sure you bring several different forms of identification and address verification.

I came to swap out my rental car after going to three different locations. Tyrone helped me and I was able to explain my situation . Tyrone explained to me the wait time and what he was able to do. The Staff assisted me and made sure I left taking care of. Insurance replacement and Tyrone treated everyone the same with respect and fairness. Kept us all informed and checked in frequently. Staff was just doing the best they can in decency and order. I was kind of down and sad before coming and I left happy and felt like a Valued Customer. Thank you to everyone who helped make sure I was taking care of. I really appreciate the help and customer service. read more

I was blindsided by an unlicensed and uninsured driver and my car was totaled. My insurance paid for a rental car and I used The Enterprise office on Broadway. They were very busy but the wait time was minimal and they had me back on the road in no time. Very efficient, friendly service. read more

Charging me to vacuum a rental is bad business $300 to vacuum when you should be doing it before giving it to the new person anyway is just bad customer services read more

Service here seems to be going downhill each time we come here to get a rental car. What are the issues: 1) it takes more than 30 minutes from the time we enter the door to getting our rental car out their parking lot. It's so inefficient and they seem to always be understaffed no matter which day or what time we go. 2) doesn't help the efficiency when they asked for my credit card twice this time for a deposit. The front desk agent who got my paperwork done mentioned how he's going to put a $50 deposit hold on my card only to be asked again when I signed off to take the car shown. Really? 3) I was taken to the parking lot only to wait around as the agent couldn't locate the car and since he recognized that the car is located behind another car, he went in to get another key only to downgrade my car choice. Are you serious? I would have demanded a different car but didn't since it already took so long and I needed to be at work for a meeting. Is this really how customer service work?? The only reason I gave it a 2 star is because though they were busy the manager personally made it an attempt to greet customers including me in the store and apologized for the wait. Yes, I appreciate it but come on, it's time to do something to fix these issues!! This Enterprise location is the worst I have experienced. read more

Efficient and friendly service from two Oakland locations. Kayla Morrison assisted me with pick-up at 25 Embarcadero; Nnamdi Agu assisted me with drop-off at 3030 Broadway. Questions answered, terms clear. Thank you! read more

If I could give you guys one no stars I would. These guys had me set an appointment for a vehicle and when I show up, there is nobody at the business. This is after I already attempted to contact them a week prior to needing this rental. I would not recommend anyone do business with this location. They do not care about their customers and they are not honest about reserving a rental car for you. They absolutely suck! read more

There is a reason why Enterprise Rent-A-Car has been around for years and has the best customer service among all agencies. Although my original rental was from the Concord branch, I ran into problems with the rental car and pulled to the closest Enterprise, which was this location. Right across the street from Ohgane Korean BBQ. They have no incentive to help me since my original contract was with Concord, but they were able to get me into another car, hassle free, without delay. This is the reason why I will ALWAYS rent with enterprise and will refer as much as possible. read more

We love enterprise rent a car! They saved our day, unfortunately her car was broken into but thankfully we got the damage waiver. I recommend this to everyone that rents a car. Thank you Thomas for the amazing experience. Super simple and quick! read more

Enterprise Rent-A-Car - Thomas is the BEST! Please rent your car with enterprise and Thomas will lead the way! 5 out 5 stars!!!!!!!! - Car Rental Near Me - Oakland, California

Do not rent from them. I rented a 15 passenger van and they didn't tell me they didn't have it until I came to pick it up. Our entire vacation got ruined because they fail to communicate. We rented it 2 weeks prior. We arrive to pick it up, then told us they didn't have it. Not a phone call, not an email...NOTHING. DO NOT RENT FROM THEM!!!! read more

So on Saturday July 20th at 11:30 am I had a reservation at enterprise located on 39th and Broadway in Oakland, CA, for an SUV. As I get there on time, a lady by the name of Anna was there. I told her I have a reservation today. Then she asked for my id and a major credit card, I provided her with both. Next, she told me that I am under the age to rent the SUV. I stated that I am 25 years old, my DOB is June 03, 1994. She replied that I must be OVER the age of 25. When I booked a few weeks back I read the age policy and it stated that you must be 25 OR older to rent an SUV. I didn't want to keep going back and forth with her because I had a trip that same day with my family to San Diego, and there were people waiting in line, so I just asked her if she has a minivan available. She told me to stand by and she'll let me know. So I stood by and waited over 20 min. When I asked her is the minivan available and she replied "we are closed". After waiting nearly 20 Min she said that we are closed? Not only that, but a Caucasian male came after she said that she was closed, and she helped him after telling me that she is closed for the day. Ana the "manager" issued the guy the Ford Expedition that I was supposed to rent and I told her that that was my car? And she said too bad! And walked off!!! I got frustrated and asked for her name and she told me her name was ANNA and I told her that I will report her. She then flicked me off and said go ahead and walked off flicking me off!! I am utterly disgusted for enterprise for having Anna as a manager representing you guys company. My family and I been renting from enterprise since the 90s. And never had an issue until this time. She was very unprofessional, and disrespectful I then went down the street on 3030 Broadway and rented from the enterprise down the street and Walked in frustrated, they were very professional and helpful there. from the anger I had in my face it was like they knew she was the one who made me angry I told them what happen, and they said that they have been getting complaints all day from customers about Anna. I then rented a Ford Explorer from the enterprise on 3030 Broadway and that was not the car I really wanted but that was the only one available and payed more than I would have paid for the expedition. I was late for my trip my twin babies were very uncomfortable in that car because of the space. I had 2 car seats in the middle and 3 other family members in the car. We had a 9 hour drive. If I was in the SUV I would've been on time and had a smooth drive. But had a uncomfortable trip thanks to ANNA the manager! read more

There is a rotund woman here who is the worst. Not only does she not check your rental contract and policy, but she will accuse you and the other branches of Enterprise of damage that was non-existent. She will not explain anything nor take responsibility for her accusations. She was badmouthing customers and other Enterprise branches in front of customers. She claims to have worked for Enterprise for many years. Well, she is clearly jaded and should be terminated. Terrible. You can tell in her interactions with other customers that the policy of the 3950 Broadway location is implicitly to upcharge and fine at any possible opportunity. Avoid this branch if possible. read more

We turned in our 1 way rental into this Enterprise location (3950 Broadway Oakland). Although the neighborhood was a little sketchy once we pulled in a very kind gentleman named Robert Simcock immediately came out to greet us, being my wife daughter & myself. He helped us unload our luggage, checked out the vehicle quickly, he was very friendly even offered to drop us off at the local Bart station (we were headed to San Fran) however we had previously decided to take Uber. He then assisted us as we waited inside with our luggage. Once inside he was very accommodating & attentive while we waited. After many hrs on the road it was such a pleasure to have Robert at the end of the line. I rent vehicles often at least once a month for business travel and have never received such excellent service as I did from this gentleman Robert Simcock. Later while heading over to San Fran my wife & daughter both commented to me how safe they felt after we pulled in when Robert came out to greet us. ...I'm grateful to this Enterprise for having him there. read more

DO. NOT. COME. HERE. I recently booked a car through Expedia and I've NEVER had any issues with Enterprise for the past 6 years. I had made reservations to pick up a car at a specific time, I even had TWO email confirmations. Once I arrived, there was no one at the front desk. After waiting a while, an employee was finally available to help. She told me that I had made a reservation for 2:15pm, not 6:00pm. Even if my TWO confirmations stated my pick up time was 6:00pm. She told me there was nothing she could do for me because "someone" changed the pick up time to 2:15pm. As a result, she told me the car I reserved was given to someone else. I would have to pay twice the amount for a car or I wouldn't be able to go on my vacation. I had no choice but to pay twice the amount for a car that wasn't even clean. She didn't do a thorough check to see if there were any existing damages to the car. All she asked was if I had insurance coverage and to fill up the tank before I returned the car. Terrible customer service and such a scam. Do not rent your car from this location. They will change your pickup time and charge you double for what you were originally supposed to pay. read more

I rarely write reviews, both good or bad, because I'm not surprised often. Today though, I was very surprised and highly disappointed. I needed a last minute car rental after another Enterprise location nearby cancelled on me 5 minutes before my reservation. I called the Enterprise phone number (which redirects to a call center) and confirmed availability at this location for a sedan for the dates I wanted. Since I was close by, I decided to just come to the branch instead. When I got there, we continued placing the reservation and the person at the counter confirmed that I didn't want to drive anything except for a sedan. When I was walked out to the lot by a different person, they claimed that there were no sedans left despite there literally being two right in front of me. This shouldn't happen. I checked TWICE that there were suitable cars that I could rent, on the phone and in-person. For whatever reason (likely that I want to drop off at the airport instead of the branch) you specifically decided to not rent to me despite there definitely being cars there. Poor and unfair service. read more

Ugh...let me tell you about my Enterprise experience. Suffice to say, they totally reneg'ed on my reservation and screwed me. About three months ago, Enterprise was recommended to me by a friend when I asked around about where I could rent a cargo van to take to Burning Man. I checked online, found the van I wanted, and decided to call the branch itself and ask very specifically about taking it to Burning Man. **Note that people usually lie to rental companies about taking their vehicles to Burning Man, but I wanted to be upfront about it. I was trying to do the right thing.** The woman I spoke to couldn't have been nicer, and--AFTER checking with her manager--told me that it was absolutely no problem and that they just ask that we clean the inside--but that if we didn't we'd just be charged an extra $100. They were used to people taking their vehicles there and it was fine. That sounded great to me and I booked it. Fast forward to last week--one week before I'm set to leave for the festival. I call Enterprise to confirm the reservation and put down my card info when they tell me that they are not allowing any of their SUV's or vans out of the state and definitely not off-road. And that they have not allowed ANY of their vehicles go to Burning Man for the last two years--company policy. I tell them how I had very clearly told them where I was going and that the person I spoke to had gotten the ok from the manager, etc...all to no avail. All I got was a supremely disingenuous "yeah, we're sorry about that" from the worker and the manager. They obviously did not care ONE IOTA that they had just totally screwed me and were not honoring my reservation. Also, what the manager told me about their vehicles not going to Burning Man--TOTALLY UNTRUE. I know for a fact that locations in Oakland and elsewhere have allowed their vehicles to go there, so I really didn't appreciate the manager lying to me either. Please know that I don't have an issue with a company having a policy regarding where their vehicles go...what I DO have an issue with is them going back on their word and not honoring their reservation. And I most certainly did not appreciate the incredibly crappy attitude of both the worker AND the manager at this location. Does this company not teach these people ANYTHING about customer service?? At least fake that you care that you just potentially ruined my trip through no fault of my own! PS. I later heard that I was not the only one that Enterprise pulled this with. Suffice to say that there are many folks in Oakland that will NOT be using Enterprise for anything, ever again. read more

So maybe its a bit awkward to give a place such a high review when I didn't even get to rent the car, but I'm going to anyhow, because the gentlemen (I use this word carefully) that work at this place are amazing. It was one of those super rainy days, and I had someone drop me off, only to realize I left my ID at home (Yes, sometimes I'm THAT retarded) So they offer me a ride to my place to get it and bring it back. (RAD!) I'm kinda freaking out a bit, and I've got a cold, and these guys were so helpful and nice and sincere that I DEFINATELY would rent from them again. Turns out, Enterprise now requires a $350 deposit on a credit card before you can rent a car (newsflash!) So I was unable to rent a car that day. And after all of this nonsense, of the girl with pink hair and a cold who didn't have her ID and couldn't rent a car: they offer me a ride home. I mean, they made NO MONEY, even technically spent money to chauffeur my ass to a destination (only a few blocks away, but still... it WAS raining)... but have my highest regards and reviews POR VIDA. Not to mention that their rates are slightly cheaper than the other rental agencies in the area (National, Avis, etc.) If you need to rent a car GO TO THIS LOCATION! The customer service is top f-ing notch, which is such a treat this day in age. read more

Great service! I made a reservation to rent a Tesla weeks in advance. I had a lot of pre-rental questions and the staff kindly answered them (renting a $80k car is a bit scary). When we arrived, Michelle and Will politely welcomed us, went through the paperwork, and gave an intro of the car. The only thing to keep in mind is that the charge it arrives with is not guaranteed. It had about 70 miles left upon picking it up but was still enough for the supercharger in Fremont. The car was an absolute blast to drive! We were also allowed to drop it off on Sunday even though the location was closed. Although I was a bit worried about this as well so I'd suggest for peace of mind to drop it off when it is staffed. This is my second time renting from Enterprise this year and each time has been great! Definitely renting from them in the future. read more

I almost always rent through Enterprise. However, this time, there were some new staff training and a few things fell between the cracks. They forgot about picking me up - so I called again. And then there was another mix-up and it ended up being about 2 hours after my scheduled time to be picked up. The car smelled like cigarette smoke and needed a little more cleaning - which they cannot control what the customers do, but they should get out the odor somehow. All the personnel were very cordial and a couple times I noticed the customers were being rude with their communication style and the staff stayed professional. It just seemed like a little less attention to detail than usual. When I returned my rental, I asked to speak with the manager privately. I know that I always like to hear the positives AND the constructive feedback so I can help to make improvements. Well, he received the feedback REALLY well and I wanted to make sure no one was going to "get in trouble". Seemed like he was just going to use it for training and to help with improvements. BRAVO! Just as it should be. I will return! read more

Long and short of it, my car got hit and I needed to be in a car asap. The drivers insurance was lagging on getting me a car so I called Enterprise. They took all the insurance info over the phone and picked me up 10 mins later. Sam put me in a car and sent me on my way. They direct billed the drivers insurance and dealt with everything for me. Overall very professional and efficient. I travel a lot for work, I would not hesitate to use them again. The only downside is the car I was in had no pick up and gas mileage was not great. read more

These guys really work hard, customer service was efficient. I even noted one of their customer service counter people, Josh washing and prepping the cars himself. They only rental counter that really seem to give a damn. There is sometimes a wait but you never see anyone sitting around while you're waiting, they hustle. Keep up the good work, I will be back. read more

Great service when I picked up the car (particularly by the young man who picked me up and CJ in the office), but very poor service when I showed up 4 minutes after 6 despite driving 200 miles in the pouring rain. I understand they couldn't drive me home, but I was flat out ignored by a girl who made eye contact then pointedly looked away. Then, after knocking on the door to regain her attention for two minutes (all the while she ignores me), some man made me try to speak through a locked door (again, in the rain) because the guy refused to open the door to speak to me. I took the car back to another location in the morning because their service has always been impeccable. An agent from this store called to "talk about the customer service" experience. She then proceeded to blame me because I was late and the employees were "off the clock". I told her I didn't care that they couldn't drive me home because other arrangements could be made, I cared that I was disrespected and made to feel completely devalued by her team. She made a half apology and said that things could have been "handled differently". That's it. In the future, I will only go to the 3030 Broadway location. They are the store that apparently understands the company slogan of 'going the extra mile'. read more

I had the worst experience with enterprise I went to rent an SUV and ANA is the manager there and she should be fired no customer service she flicked me off after she gave someone my rental that I reserved I would never recommend this place to any one. read more

I wanted to rent a mini van in this location. When I arrived I was told that it was overbooked. I waited for 2 hours and the manager of the store was very rude after I made clear that it is his responsibility and not mine to provide us with a mini van or any other possibility to provide a 7 seater. He said literally: "The more angry you get, the less willing I am to work for you". In the meanwhile another customer slammed the door because her reservation was cancelled as well. In the end, I got a van which smelled strongly like alcohol. read more

I don't know what happened with all of the negative reviews but I really like this place. They offered a cheap rate, as did other companies during this time. But what sold me was the customer service. Not sure if Marcus??? was the same one who checked me out, but I think a Marcus answered when I called to extend the reservation. Very polite. Again, I don't remember the name of the African american male that checked me out but he was really nice. I checked out, he walks around the car with you to make sure the scratches bangs and dangs (!) are noticed, and he gave me a choice of cars-in my compact size of course. I would definitely come here again. read more

The people are nice and very competent but the car smelled very strongly of marijuana and was really uncomfortable for the first few days. I had two kids in the car and the smell was strong enough to be noticed by them. ("It smells like smoke in here.") If you are choosing Enterprise because you think they will pick you up, think again. They consistently don't have enough staff to do and it feels random. There seems to be someone always out. I've had to go there twice through my car insurance and for each leg no one was available. It was really annoying. read more

This company was completely unhelpful and unavailable when I tried to make a van reservation. They told me they would call me back later after checking to see if the 15-person van was available. They never did, so I called back and they let me know the woman who was supposed to get back to me had left for the day and that they would have her call me back to notify me the following day. I waited and waited and did not receive a phone call so I tried calling them back at 2pm but because it was a Saturday they were closed by noon. Monday morning I called first thing because we needed the van for Tuesday. The person I spoke with told me the woman who was in charge of my reservation was too busy to talk to me at the moment but would get back to me within the hour. After receiving no phone calls, I called back 3 hours later and she was out to lunch but would get back to me after half an hour. Receiving no phone call again, I called back after an hour only to be told that they would notify me at the end of the day when they would be able to tell me a for sure "yes" or a for sure "no" about the 15-person rental van. I never got a phone call nor a response from them regarding my reservation. Even though I did try to make this reservation a few days before--pretty last minute--I would have appreciated a simple "no" much earlier on if it would have been too hard to locate a 15-passenger van. A return phone call would have been great but this location did not call me back even one out of the five times they told me they would--very bad customer service. Luckily 5-Star Rent A Van located in San Francisco was able to work with us, provided us with great customer service by remaining in frequent touch with us, were open late and were able to drop vans off all the way in Oakland. read more

Calling their service mediocre would be a compliment. A few months ago I reserved a car. I then called to see if I could get the car sooner. The rep told me that I could, but he would call me back after he had finished with a customer. After an hour of waiting, I called again, only to be told that they did not have any cars available. I kept my original reservation, which included pick-up at my home. When the time to pick us up came and went, we called and were told the person would be here in 15 minutes. About half an hour later we decided to walk to the place, where our car was obviously not ready. At this point the manager gave us 40% off. Today I decided to give the place another chance, and called them up to see if a rental was available for tomorrow. The rep told me that they had one, but once again he needed to call me back, as he was with customer. An hour later I called in, and a second rep told me they had no cars. He did offer to take down my number and call me later if they had anything available. Needless to say, I already rented a car elsewhere. I'm not sure if the problem is lack of personnel, or lack of training, but this place has horrible service. It's a pity, as it is the closest place to my home, but I do not expect to use them again. read more

Avoid this place no matter what! Horrible customer service and the staff tell you 3 different things and they're all wrong. Even after reserving 2 pick up trucks days ahead of time, there was not even 1 truck here at noon as promised. We've been here for 45 minutes and the phone is ringing nonstop and nobody is answering it. The man that was helping me literally disappeared after telling me a truck would be here in 2 minutes. That was 45 minutes ago. A different man just helped a woman that arrived 40 minutes after I was here. If I wasn't stuck here without a vehicle, I would have walked out 50 minutes ago. What an awful place! read more

Highly recommended..... There are 2 Enterprises on Broadway and I have to assume the less than stellar reviews are a mix up meant for the other office. This Enterprise Rent-A-Car is great! I have dealt with many car rentals over the years and have never left a review until now. Without getting into the details of my personal situation, I was extremely pleased with the curtesy, professionalism, and overall customer service I received start to finish. From the first phone call checking their car availability, to swapping my car out for an upgrade, to returning the rental, the entire staff made me feel as if I was dealing with a friend. After having to fight again and again with my insurance over my claim, it was very nice how simple Enterprise made it. Thank you to ALL the staff at the 3950 Broadway, Oakland location. With a special thanks to Khansa Abdelmageedlbrahim, the general manager. Any customer service job is difficult and I can imagine the problems you must deal with, so to keep the professionalism and understanding that you present is commendable. Thanks again. read more

I'm not sure where to start with these guys. I've used them many times, only because my company makes me, and each time I walk away disappointed. The store is a mess. The location is also grossly understaffed. I was one of 10 people waiting in line. I interacted with each manger, assistant manager & manager in training at this location and all fell short. I was made promises that were not kept. Even when I had mechanical problems with my rental, they didn't seem to apply any urgency to replace the rental. The physical building needs cleaning. A can of paint would go a long way to sprucing up the dirty walls. There is a small carpeted area off to the side. Why not add some chairs/sofa and maybe a cheap flatscreen to help those waiting forget about the time they are wasting? Also, maybe the employees can find a better place to put whatever foods they are currently eating, rather than on the countertop. "We pick you up?" Forget about it. They don't have enough people to make that remotely true. You feel guilty asking for a ride home, so add the Uber/Lift cost to you rental costs. Bottom line: they need more employees to deliver the company's promised service. read more

Efficient. Super efficient. And friendly. They offered to pick me up, had my car ready to go, and when I was done, they drove me home. This is probably one of the smallest branches I've ever been to, but they make it work. The cars roll in and roll out of here like clockwork, and even when it's been packed with people in here, you are never rushed and they make sure that you're given as excellent service is possible- regardless of the vehicle you're renting. So, thank you Enterprise, for treating me as nice as you do. I heart you- and unless you're faking it really well, apparently you heart me too. read more

I've used this location before to rent but my experience wasn't a rental experience. I work nearby and had accidentally left my lights on and my battery died. Calling my insurance, they said it would take well over an hour to get a jump. I walked inside tired, hot and stressed from a long day of work and it was pretty busy. The phone was ringing nonstop and multiple customers were waiting. I observed two gentlemen helping these customers and just giving great service. When I got up to the counter I asked if they could give me a jump. The young man Chris helped me immediately and was so nice to me. Thank you Chris for your help and rescuing this damsel-in-distress. =) read more

Great service by Ese and her team! This is a location of enterprise that embodies customer service! I had a mishap at the LAX Enterprise and Ese was so understanding and provided great customer service, she turned a angry customer into a return customer! read more

My car was in shop for repairs, they picked me up with no issues and made sure I had a free ride home when rental was complete . Great service and helpful staff ! Thank you read more

Thomas, Walker, Brannon have been nothing bit helpful and show great customer service. I recommend any to come the this enterprise when they need a rental. read more

I normally use Zipcar for my short trips but lately I've had the need for a car for more than 4 hours. I booked online for this location 3950 Broadway since its close to my house. The day of pickup it was raining, I rushed out the door and picked up a credit card I never use by mistake. I had to call the creditor to activate and Brian was very patient. He asked if I had any utility bills to try and use my debit card but I was able to connect with my card holder. A week later I needed a car for the full day, I never have to wait to pick up and the check out is very seamless. I even got a call during the day from Lamar to see how the car was working. They give me a ride to Bart when I drop off and I don't have to wait more than a few minutes. The staff here is very courteous and friendly. read more

Very easy pickup and return. No hassles & friendly people behind the counter. And no Airport Concession taxes to increase the cost!! Phillip checked out the car when I picked it up and explained everything. Dropoff took less than 5 minutes with Brian. Efficient and friendly. I will use them again. read more

While I'm not a Bay Area native, I certainly have grown used to my transportation comforts after living here for 8 years. I run my own housekeeping and organizational business, am an avid cyclist, and get around both SF and Oakland without owning a car. No tickets or tow fees! *fistbump* Thing is, I've struggled over the years to secure a solid car rental location and as many in the Bay Area, either not having good credit (*raises hand*) or simply not wanting to own a credit card can really make this process SO much harder than you could ever imagine. It's a veritable nightmare - one that I loathe and find incredibly stressful. Last October I found myself in some pretty dire straits and needing to travel to my hometown every month to help my family. It was a commitment that I had to follow through on - I really didn't know where to turn for help and was already dreading the process that was sure to be complete hell. Only, it wasn't. Brian Anderson, branch manager at 3950 Broadway and his friendly, relaxed, and down-to-earth staff receives my highest vote of approval, my kudos, three cheers, and the very good fortune of being my third ever Yelp review for saving me from an endless loop of anxiety and frustration. I'm proud to say that since October, I have been renting a car from Brian and his crew every month with my debit card and it has been one of the best repeat business experiences in my entire time living here in the good ol' Bay. Like me and only have a debit card? Need to rent a car? I say choose 3950 Broadway, put your big-kid pants on, plan ahead a little and I promise that this can be a total breeze. Here's my recipe: 1. Make your reservation at least one week in advance, preferably 2-3 weeks in advance. I used to make my reservations online - which isn't a problem in general, only that the one time my "economy" car actually *was* economy (fun fact: you are often upgraded for free without your knowledge) it had NO CRUISE CONTROL. My foot about fell off after my three hour drive, so now I make sure that I call the branch itself, make the reservation with a real person, request cruise control and they certify that I will have it. I may need to pay a little bit more than the economy cost, but it is worth it to me. 2. I make sure I have enough cash to cover the required hold - which this branch is more than willing to do their best to estimate for you (I have never had a problem with the accuracy of this and make sure I at least have $50-100 over the estimate in my account the day I rent - it is an estimate, after all). I have always had rental costs lower than the hold and have never had any problem with funds being returned to my account. 3. Proof of good credit can be difficult for some of us. These guys WANT your business and will do their best to help find a way to get you in one of their cars. Call them and ask them what qualifies as proof of good credit. On the day I pick up my car I make sure I bring in the required TWO bills that show a current ZERO balance (or have a receipt that shows you recently paid the bill somehow). My approved stand-bys are: a printed copy of my monthly PG&E bill and AT&T u-verse bill. NOTE: You do not have to use these specific bills, just have two approved bills by enterprise that are in your name and currently show a zero balance. 4. I make sure I bring my driver's license and said debit card. This list, if followed closely should make your rental process simple and hassle-free, barring special circumstances, last-minute holiday demands or delusional beliefs that these guys have magical powers to conjure a perfect car at the drop of a hat. I wish your future rental transactions to be as amazing as mine have been for the last 5 months, fellow yelpers. You won't find a better place in my opinion than here! read more

I haven't been using Enterprise for several years because the last time I did, they gave me a pickup truck instead of a compact car and that completely ruined my trip. Finally, I decided to give it a try again. Guess what happened? Exactly the same damn thing. I booked a compact car way in advance, and when I showed up they said no cars were available other than mini-vans and trucks. This is completely ridiculous. I told them they should have called me, if I had known they'd give me that piece of crap I'd go to another rental service. There are plenty of them and I'd rather pay more that drive something so ugly and so uncomfortable on a romantic trip along the coast. The guy basically told me he couldn't do anything else and I either take one of their ugly cars or no car at all. Needless to say, we arrived to the office at 11.55am, there was no apparent line at the desk, but we got our car at 12.30pm. GOODBYE, ENTERPRISE! This time for good. read more