Only heard about Sports Basement for the first time a few months ago when a friend took me here for…read morea tandem bike rental! We booked the bike about a week in advance for a full day for $65, and it was ready for pickup when we arrived. The staff did a safety inspection and let us know that helmets are included with the rental and that we could return the bike to any Sports Basement location. My friend also asked if they could leave their backpack there, and the staff kept it behind the desk, which was really nice. The bike was in good condition! We rode it for 4-5 hours with no issues. A few things I wanted to point out - the seat was pretty narrow and hard, which made it uncomfortable to sit on. It had been a while since I last biked, so I'm not sure if I just need to wear padded shorts or if the seat wasn't the right fit for me. Another thing is that I couldn't sit in the front because the seat was too tall for me to comfortably reach the pedals, and there didn't seem to be an easy way to adjust the height. Lastly, it would've been nice to have a phone mount on the handlebar for navigation. We turned in the bike at the end of the day. Overall, the process was very smooth, the staff were friendly, and the rental was affordable. I would do it again, but I'd wear padded shorts next time :)

Updated review, but same great experience at Sports Basement!…read more I went with my son to purchase a new bicycle and had a great experience. We went not completely sure which bike we wanted or the best fit. The staff working was very informative and spent a lot of time explaining options and tradeoffs. I appreciate they didn't just push us to the most expensive options. Rather, they took the time to understand his preferences and use for the bike and then made a few recommendations. They were very patient the entire time, letting him test ride multiple bikes until he found the perfect one. We had such a great experience that we went back to purchase a second bike later that evening!

The closest Dicks Sporting goods to me right in the Sunnyvale area right off El Camino. It's in a…read moreshopping center near Ross and Sprouts. During the World Cup they were selling a specific World Cup pin that other stores didn't carry or you had to pay double the price for it online. I checked the inventory on the store website and it said they have about 6 in stock, so I went in to grab it. Upon entering I was greeted immediately and found that the World Cup section was directly upfront by the registers which was great, but I wasn't successful in finding the pin, so the cashier tried helping look for it and we had no luck. They doubled check to see if there were any in the back, but there weren't. I was told it's here but misplaced somewhere else and they had no clue. I was on the hunt for this pin and no other locations at Dicks had it except for the Sunnyvale location. I was disappointed I couldn't get the pin, but the people here were really nice and tried to locate it.

Sunday, July 19, around 6:00 p.m…read more My family and I asked if it would be possible to receive a discount on a display shoe and another pair that was noticeably dirty. We were simply asking if any accommodation could be made. Marcus told us it wasn't possible. When we politely asked to speak with a manager, his entire demeanor changed. He became passive-aggressive, dismissive, and spoke to us in a disrespectful manner. Instead of trying to help or explaining the store's policy professionally, he responded with an attitude that made an already disappointing situation much worse. Customer service should be about treating people with respect, even when the answer is no.

Due to a diagnosis of plantar fasciitis my podiatrist recommended Brooks for to assist in…read moretreatment. Also recommended this store to purchase Told salesman I needed this in 7.5. He brought to me. Did not try on but purchased. After a few days, my afflicted foot was swollen and painful. I checked the size and it was 7. Not the 7.5 he said he brought me. I tried returning to the store to get my original 7.5 requested size but refused. Because I didn't have the box. There was no information provided about return policy ; especially needing the box when purchasing the 150.00 pair of Brooks. And my foot is hurting due to mistake of salesman. He remembered I was a 7.5 but still refused to do the right thing This store should be held accountable

Good service, the sale associate was very helpful. I would recommend this store. Though they didn't…read morehave the shoes I was looking for in my wide size, he offered alternatives that worked for me.

I can see how people can have mixed reviews coming here. The selection is small and service is a…read morehit or a miss. The store is small with a few teams and player jerseys mixed in with some rando ones. They will miss the mark completely or have what you want. No in between. However, for my Friday evening (20 mins before closing) shopping excursion they had what I needed. My son wanted a Matt Chapman Jersey and nothing else would work. We all walked in and one of the two associates (younger guy) greeted us after he finished helping with another guest. The manager or more senior employee just stared at the people in the store and worked around the cashier. The younger guy was courteous and helpful. If he didn't know the answer he asked the more senior employee. He helped us locate what we needed and thanked us for coming in. Happy KID equals happy PARENT and that means good review for the most part.

One star because nobody seems to feel the need to acknowledge people who walk into this…read moreestablishment. I've been here a few times and each time it's the same.... Guys stuck watching the tv and can't even fake a simple "hello". I'm not sure if it's because they're used to people just casually browsing and not purchasing...?? NEWSFLASH: your customer service (or lack of it) isn't helping your cause. One star simply because they honestly have a good selection of sportswear BUT be aware of the higher price tags.

Love the new location as it's a lot bigger from the previous location. Spacious, bright, and airy…read more The staff are very friendly and helped us find us an item online as they didn't have it in the store.

Love this store! Vuori as a brand is high-quality and stylish, but this store is also a great…read morelocation! Every time I've shopped there, I've been greeted immediately & asked if I needed help; they're also great about checking in occasionally, but not so much that it feels overbearing. The store is clean, and it's easy to find things (almost too easy lol ). Shoutout to Laura who showed me around the store my first time there and gave great recommendations, and to Bronwyn who is always so friendly at checkout!

Huge store! Lots of athletic wear! No fishing gear at this location though…read more Employees didn't really offer help but it's fine. Lots of Nike and Under Armor with a smattering of team jerseys.

Soooo I have been at this store before but not really a stop for me when I come to the Great Mall…read more My cousins were visiting and they wanted to stop by since there is no Dick's Sporting Goods where they live. Yes, the store is huge. Yes, it looks organized and clean. Yes, there is a lot of sporting items. Yes, there are a lot of brands featured and available. My cousin wanted some Hoka shoes, she saw some that she liked and wanted to try in her size. In order to get your size to try on, there is a tablet on a stand that has you scan the bar code that is on the inside of the shoe that is on display. Once you scan, the shoe pops up, the colors are on display and the shoe sizes that are available. Using the touchscreen and going through the prompts, you request your shoe to be brought out. You also add your name to the request. On the display it tells you that your shoes will be brought out, less than 5 minutes. Since my cousin had a small infant with her and it was feeding time, I told her that we should sit and wait. A minute passes by, then 2, then 5, then 10, then 20. Meanwhile, I see no sales associates on the shoe floor. No one to ask what is happening. There is an entrance in the back that has signs posted to not enter, employee entrance only. Mind you, we were sitting right on the side of that entrance. Suddenly, an employee comes out, calling the brand and the shoe size of the two boxes that he had. People are scrambling to see if the shoes that are brought out are theirs. Nope. Some people are holding on to the display shoe and asking the associate if they could bring their size. The employee leaves to this illusive wall/door. Waiting, waiting.... Now, I am a very patient person but now we are at the 30 minute mark, another employee (not the 1st one that came out) makes an appearance, once again calling shoe brand and size. Walking a bit and swarming. Who knew that so many people were requesting Hoka shoes at that moment too. Why did the screen bother asking for a name if they were not going to use it. More people swarm the employee asking for their shoe size and they leave before I can say anything. 40 minutes....50 minutes, another 3rd employee walks out and brings another stack of shoe boxes with him. Same show, calls out the brand and the size. Nope, not the Hoka's my cousin wants to try on. Finally, I ask the employee, how long from when I place a request to when someone comes out with the shoe, and he said 5 minutes at the most???!!!!!! The most! I told him that I had been out here for almost an hour and no one has come out, he aplogizes and asks what shoe we want. I told him and he promises that he will be out ASAP with my shoe. Okay....promising. Another employee comes out....people swarm, my shoe is no where in the stack. Every other customer that is in the shoe dept is trying on their shoes, deciding and walking over to the cash registers to pay for their shoes. Not joking after waiting over an hour, finally the shoes for cousin to try on comes out. No, they didn't call my name, but since we had prime seating area to this door, i was able to spot the sticker with the shoe style that my cousin wanted. She tried them on....and NOOOOOO! they were too tight, she needed a half size bigger. Ugh, the future did not look fun if we were going to wait soo long to get the bigger shoe size. But, she wanted the shoe and they were leaving the next morning and there was no time to order online or go elsewhere. I used the tablet kiosk to make another request, I guess I had not learned my lesson. Mind you, I didnt see another kiosk and there was a guy that was perusing and looking like he was online shopping while others had to make their request. I did it and the waiting games continued. Waiting, waiting....everyone else getting assistance.... 10 more minutes....20...30 Finally I asked, where are we on the queue for our shoe to come out. He said well they dont have the size 8, so sorry. Um, we have the size 8, she has tried it on, now we need and 8 1/2, oh, sorry about that, I will be back ASAP. Okay....ASAP means different things for people. Finally, an associate comes out, not calling out names, brands or sizes and I see the shoe box. I told him that is ours. He gives it to me. My cousin tries them on and they fit. Long review, yes. But what a nightmare! Why have a process if it does not work and its not efficient. In a perfect setting, sure I can see instead of harassing the sales associates with wanting your shoe size, there is a system in place for them to get the alert and they come out with what you requested. The sales floor is clean since the only shoes out there are the display and not hundreds of shoe boxes. But, what is in place is not better. Personally, I will never buy shoes here. I would go somewhere else to try them on. I also wouldn't recommend this experience to anyone. Unless, maybe you have time to kill. Maybe.

We went to return the items bought from online.I am writing to express my deep concern and outrage…read moreregarding a profoundly disturbing experience I had at your Columbia store located at Great Mall in Milpitas, CA. What should have been a routine return of a few online-purchased items quickly escalated into a humiliating, disrespectful, and frankly alarming incident that has left a lasting negative impression of the Columbia brand. Upon arriving at the store to process the return, the cashier was immediately rude and dismissive. Rather than assisting us courteously, he treated me with suspicion and hostility, as though I were attempting something fraudulent. Without offering any explanation, he called over additional staff to inspect the return -- making me feel publicly scrutinized and accused, without cause. The situation worsened dramatically when the store manager, who identified himself as Donovan, got involved. His behavior was shockingly unprofessional and disrespectful. When we asked for clarification about why we were being treated so poorly, he claimed--incorrectly--that we were attempting to return more than 10 items, which was simply not true. He then demanded to inspect my phone to verify the credit card used for the online purchase. While I cooperated in good faith to resolve the situation, he proceeded to browse through private sections of my phone, including my account information and unrelated order history, without my permission. When I objected to this blatant invasion of privacy, his response was dismissive and increasingly hostile. When I rightfully asked for an apology for the incorrect accusation and invasive behavior, he escalated the situation further by threatening to call mall security to remove us from the store, effectively weaponizing his position rather than resolving the matter professionally. He also declared that he could refuse service at will, regardless of company policy or customer rights. He then flatly denied the return without legitimate grounds. This incident was not only humiliating and disrespectful -- it was a violation of basic customer rights and personal privacy. We have never been treated in such an aggressive and unethical manner by any retail staff in our lives. The conduct displayed by both the cashier and the manager was hostile, unprofessional, and deeply damaging to the Columbia brand. We have filed a formal complaint with Columbia's corporate office (Case #000552987), but I feel it is important to stress the severity of this matter. If this is how customers are treated for simply making a return, I can no longer in good conscience support or recommend Columbia products.

For Kris (Chris) - store manager and customers,…read more I had an issue when staff rejected to do separate receipt for purchase and return. First, I came to the store because I want to do return. At the same time, I found other item that I wanted to purchase. Then, I asked the staff to do return and purchase separately. It seemed like she asked the manager some questions regarding the return. Next, she did the return and purchase in one receipt. Done, I left the store. A week later, I changed my mind and wanted to return 1 item (on that same return and purchase receipt) and noticed only store manager can authorized the refund. He came to the counter and got explained from his staff about I was using store credit to purchase. He started giving me hard time. He did not deliever a professional customer service skill nicely nor problem solver to customer. He was yelling at me and asked "Do You Know What Are You Talking About" in front of lot of other customers. I tried to explain the confusion of returning and purchasing on same receipt using store credit. He ignored what I was trying to explain. He kept underlying item on the receipt and asking me lot of questions. He gave me the feeling that he looked down on me cause I am Asian while he is white. I felt that I got discriminated by him. To store manager, I come to purchase, and I am not begging for anything. Please, act as an adult and be professional to suite your title. To Columbia: great products, but bad managing staff crew.

This is my go to Nike store when it comes to looking for shoes because that back wall is filled…read morewith clearance shoes, and the sales usually stack as well! Everything else, it's your average mid store. I would've given a three or four stars for. I once got a pair of Nike flex running shoes for a total of $19 and some change by stacking a coupon code, a current sale going on, and the back clearance price!

Nice store. Clean. What happen to subtle sublime shoes? Bulges like curve muscle shoes. Golds gym…read morewear. Colorful. I'll just clothes shop. Prices who cares it's Nike! Good service.

When you come here ask for Mabel ! She is awesome, she helped me score some amazing deals and we…read moregot to talking about the sweater I had on and if I was looking for it in black? I said "why yes I am !" Mabel took like 10-15 min looking for the top for me, she didn't quit until she found it in the back. I really appreciated her great hospitality! They have a great selection and have most things in stock. As you can tell by my reviews I can't pass a Lululemon without stopping in and looking for the deals. The store is so clean and well organized, they have plenty of staff and they are all very knowledgeable and friendly. The parking for Santana Row is free for the first 2 hours. Then after that you will have to pay. So like me do some retail damage in two hours then get out lol.

It was my first time at a physical Lululemon store for pant hemming and a jacket size exchange. I…read moredidn't know how to navigate for hemming, so I started in the check out line. When it was my turn, the cashier helped me with my jacket exchange first. It was quick and seamless, and the order for the new size was placed within minutes. For the hemming, she explained the process and told me to go to the dressing room, and someone would help me there. The hemming process was easy. I tried on the pants and the fitting room person helped with pinning the pants to the length I wanted. After that she explained that I would get an email when my pants were ready for pickup. Come the day of pick up, I found a staff member and was able to try on my newly altered pants. It fits well, and you can't really tell that the pants have been altered! Parking was easy, since I went on a random weekday. I would return back to this Lululemon location to shop and get any future hemming done!

It was lovely meeting Alex today at Fabletics! This was my first time shopping in-store, and we…read moremade out like bandits with all the great finds. Alex was incredibly helpful, friendly, and never pushy about the membership. He explained the benefits, answered our questions, and then let us shop at our own pace until our hearts were content. The store is on the smaller side, but it carries a nice selection of both men's and women's apparel. One thing to note: the sizing tends to run a bit large, so you may want to size down. Overall, it's definitely worth checking out!

I came a few days ago to look at belt bags and other travel gear. I ended up ordering online after…read moreI got home, bc on that particular day, the store had less selection than the website. I tried on a nice dress I ended up not getting bc it turned out to secretly be a jumpsuit with control shorts sewn into the waist, which is too much work for me to put on and take off. But the people who greeted me were nice. They asked if I had a VIP membership (I do), told me about their sale, offered to help if I needed it, and otherwise let me shop. I wouldn't hesitate to come back if I needed some athletic wear. I can figure out belt bags online, but I need to try on fitted clothing in person.