They came out quickly (within an hour) to assess our broken heater, which was great. We were charged $130 for the visit. They didn't have the part in stock until the next day, and in that time we found another company that could come out and replace the part for $700 less including labor. So we did not use B&B for the repair. B&B was prompt to come out but seems to inflate prices - be prepared to do some research before repairing with them! read more

This is a fine company to do business with. They are honest and competant, in our experience, over the years. They kept our old AC going for years, so we had them install the new one, when it was time. We highly recommend B and B. We love our smart thermostat they installed too. read more

Devin and Will came out on Wednesday, April 30 for my A/C maintenance review. A few things were pointed out by Devin and they were repaired. Their time on the job was about 1 hour. They did a good job. read more

Furnace stopped working on January 19th. We discovered this about 9:30 PM when there was a noticeable decline in temperature. Since forecast was for temperatures in the low teens we called the after hours for Sterling. We were contacted by a tech within 10 minutes and he arrived etc effect the repair within an hour and a half. All that was required was a flush of the humidifier exit line. He flushed the line which fixed the problem and gave me instructions on how etc get the furnace working if the problem should recur due to a more extensive blockage. The cost was less than $30.00 because we have a maintenance contract with them and have had for well over 25 years. They have always been prompt, professional and thorough in there work so we've never considered going elsewhere for service. read more

My gas furnace stopped working in the middle of the night when it was really cold a few nights ago. I am so appreciative for B&B because they found and fixed the issue really quickly! The technician that came was very well-versed in his trade! He was respectful, friendly, and I felt so comfortable while he was in my house. Since then I have purchased a service contract with B&B so that I will never have to worry about my HVAC system again! The contract was really reasonably priced and I don't have to pay labor for inspections or trouble calls while I have the contract! Really looking forward to continuing to give B&B my patronage. 10 Stars! read more

I have been a maintenance contract customer of this location for close to two decades. When getting estimates for a new AC, Furnace and Hot Water heater, B&B was on the higher end. I went with another company to get the new purchase and installation taken care of and almost 2 years later, I decided to have a maintenance contract and called Linda at B&B for pricing. The price was higher than what I was paying originally. Linda approached me a while after and offered the same price I was paying originally. Linda and her daughter, Tiffany run the customer service side of the business with Jon as the General Manager. They are a great team and have always been responsive. Both Linda and Jon present a great attitude of customer service. No disappointments as yet. read more

Over the fall my mother was experiencing some difficulty with the AC unit that B&B installed just a few months before. With a quick call and great customer service, they had a technician out to come take a look at it. With some minor issues they identified, they were able to make some tweaks to it on the spot and resolved the issues within no time. Would recommend to friends and family, overall very satisfied with their service. read more

We've been customers of B&B for years since we moved into the area for their annual maintenance package. Have always found them responsive. This year we finally gave in and bought a new furnace and AC system. They provided a range of options, letting us know what needed replacing or was optional (e.g. the old filter holder or humidifier could be kept as is if we wanted, UV system optional addition, levels of SEER for systems, etc). Quoted price was reasonable, especially with the discount for being annual contract members. We agreed and set a date the following week. The job took two days, including some landscaping to build a concrete slab and enclosure to fight some erosion in the area. Khang and the crew were polite and quietly did their work in the basement, completing it on schedule and cost. Will continue to use for servicing and recommend as a good option for replacements as well. read more

I have had B&B out to my home in Leesburg a few times for different issues over the past 2 years. Every time the technician has showed up on time, assessed the situation quickly, and found the most cost effective solution for me. Their technicians are knowledgeable and friendly and they go above and beyond to explain the problem and solution clearly. I just had them out to my home to provide a quote on a new dual-zone HVAC system because my daughters room was just not getting cold while the basement was a freezer. They looked at my system and suggested a $60 fix rather than pushing the sale of a new system. They still provided a quote, but again, found the most cost effective solution for me - not them. We will continue to call them for air conditioning and heating needs in the future. read more

We have had a service contract with B&B since 2005 but because of the last 2 years of experience with them we've cancelled our contract. As out-of-state landlords, B&B would call us bi-annually to schedule service with our tenants. The last 2 years they did not, (though our contact info has not changed) resulting in no service checks for our system. After many phone calls,the manager Christopher Ghanayem finally agreed to refund 1 year of cost of the 2 year contract. They then did a service check on our system. The contract says they will maintain the sump pump, but they did not check that the outside drain line was connected during that inspection and two weeks later the basement flooded when a hose was left on. If the drain line had been connected the water would have been pumped away from the house. At our insistence Christopher then sent a service tech to attend to the drain line and our realtor Mike Wagner (who is awesome) had to instruct the tech how to properly hook up the drain line and secure it properly. Christopher insisted that it was not his company's problem to insure that the drain line was properly connected (even though that meant the sump pump would not properly work) and refused to take any responsibility for the negligent service inspection. Very disappointed to have lost trust and confidence in this business that we have used for so many years. read more

Told me I needed a new blower motor and quoted me almost $1500 for a fix. Got a second opinion and the real fix was very simple and only cost $316. Their technicians are incompetent and they over charge. read more

Terrible overcharging and I learned this is common knowledge among many. Our heat pump motor failed and B & B was going to charge $1,800 to replace it and clean the blower motor. I had the technicians ask their front office for the motor part number so that I could look it up online but the office wouldn't give it. Red flag. I figured I'd get a second estimate and called Hart's who, according to neighbors, is very honest. They confirmed the diagnosis and are charging about $680 instead of $1,800. (They said we could buy a whole new system for $1,800!) They were very nice and proud of their honesty. So we saved $1,200!! I called B&B to tell them and the lady was nice but not apologetic or outraged or upset at losing the business. Detail: Same Motor: B&B $1,278 Hart $532 Labor: B&B $360 Hart $150 Clean Blower Wheel: B&B $150 Hart $0 (included in the motor replacement) read more

Do not trust them. They try to sell you things you don't need and when you do need something they will charge you 4x what you should really pay. I will not do business with them again. read more

I have had a service contract with B&B AC & Heating for over 10 years, and have Never been disappointed. They are reliable, honest, and professional - even when they have to come out on weekends and after-hours for emergency calls. I will continue working with B&B ! read more

I have been a customer of B&B for over 15 years. I have never received anything but excellent service, which is hard to find. Are they expensive, well with a service contract, absolutely not, and you go to the head of the line when you have a service problem if you have a service contract. Recently, on Labor Day our main air conditioning unit went out. B&B was there within two hours, took three hours to resolve the problem and checked the whole system in the process. read more

MAINTENANCE CONTRACT was a ripoff!!! We had B&B AC & Htg come out to fix our A/C a few years ago and were told we could save a lot of money on labor for the repair by purchasing a "Certified Maintenance-Service Agreement", so we did. We paid $540/year for the contract, which included 2 inspections per year and if any repairs were needed, we were told we would be charged for "parts only" and "NO labor charges", for a significant savings. The first year, in addition to the $540 contract, they charged us $180 in materials to clean 2 coils and flush 2 lines (which reflected a 10% discount for paying in full that day). During the 2nd year with a contract, they said we needed a new gas valve & quoted a cost of $418.13 for the replacement part only (no labor). Prior to okaying this, we found the part online (new) for approximately $100 so we asked the Asst Svc Mgr at B&B if the quoted price was correct and mentioned the $100 price online. He said "I understand you can probably find em online for cheaper but that's the best price we have" and said they have to figure in overhead ..."with every part you're paying for the trucks, gas to get out there, & all of that's all included with the price of the part". But he pointed out that we'd be "saving" approx. $300 in labor for the 1-1.5 hours this repair should take since we had a contract. We expressed that the price still seemed excessive (with over $300 markup on parts), considering we were under the impression that we'd be SAVING a considerable amount of money via "no labor costs" with the $540 annual service agreement. (which we assumed helped cover overhead costs) Both he and his VP/GM, Chris G, stood firm on their price so we let them know that we would not be using them to replace the part nor would we be renewing our contract, as we saw NO advantage in paying for an annual contract if the labor "savings" were simply to be offset by a 400% "overhead markup" on parts. We then had another company come out and replace the part for only $285 (total parts AND labor, with NO annual contract), and it's been working fine ever since. B&B has repeatedly sent us mailings inviting us to renew our contract, which we've returned with notes that they could save on their overhead costs by not wasting the time/money to mail them to us. Additionally, we noted that "CHECKED filters" is written on some of our svc reports and on one visit we specifically asked if the filters needed cleaning/replacing (as we had extras if they could replace it). Tech replied that they DID need replacing but that was not part of the contract & he even wrote on our service report "Filter is dirty" and "Remember: Change air filter and wash filter". However, after the final incident, we noticed that our contract actually states that the Seller agrees to "Inspect air filters and clean or replace with new filters" as part of the two regular inspections per year.(??!!) ...We would NOT recommend this company or their Svc Mtce Contract. read more

After an evaluation of my heat pump and attic air handler by B&B, with an estimate to fixed for over $7000, I contacted another company for a free second opinion. The second company declared that there were no leaks in the system, it was not low on freon and the heat pump was working just fine. The technician said " this unit needs no work, it is working perfectly." And it is running perfectly right now. I would not consider calling the Beltway Bandits ever again. read more

Just had a new Carrier Greenspeed Heat Pump installed! So excited! The service was wonderful from start to finish. I knew exactly when someone was going to be out each day of the install - very prompt and pleasant. Thank you. read more

Stay away from them. They ripped me off, overcharging parts and # of hours ridiculously. I asked them to fix a leak from the A/C system in my place. It turned out that the problem was from just a PVC drain line blocked. It was just to be replaced with new one. It took about 30 min for one of their technicians to get it done. But, see how much they charged: Labor: 290 for 1.5 hour (= 110 for the first 30 min + $180 for 1 hour after the first 30 min). Part: 85.14 (= 65.14 for EZ Trap EZT-226 + 20 for use of air from air spraying tank to blow out drain line (Are you kidding???)). So, total they charged: 375.14 (=290 + 85.14). Compare with my comp here: Labor: $110 for 0.5 hour. That was it, because the extra hour he took was for checking up compressor which I didn't ask at all and documenting that appeared done in a sleazy tempo (it took tool long for him just to write up on a paper). Part: 20.00 for EZ Trap EZT-226 (I found one for $13.23 with the minimum effort on the internet). So, total cost that should have been fair for me: 130 (=110 + 20). Also, I had to argue with him, because he made a mistake adding another hour on his calculation. I don't believe it was really a mistake. One more thing... Don't be fooled by their service contract. It is just another tricky way for them to take more money from you sooner or later. The bottom line: Don't ask them to do anything. Better off find other guys to take care of your system. read more