I understand that mistakes happen, but I'm not a fan of a business not owning up to the mistake and…read moreexpressing that it was the customer's fault. Today I stopped in to grab a couple of bagels for breakfast. When I received the order, the employee looked me in the eye, said my name and then handed me the bag. She knew it was for me, or at least that is what her actions said. It was the wrong order. When I went back to get it corrected, the manager made excuses that two people's order came out at the same time. When I told her that my name wasn't what she was claiming a that their employee called my name and handed me the order, she argued that it was not what happened. The bagels weren't great either. Both were hard and dry with very little cream cheese scmear. So, if you order from this location, and the get your order wrong, expect them to blame you for the inconvenience.

I placed a bulk catering order in-store for a birthday party. Because the staff member taking the…read moreorder seemed a bit confused(and he consulted with some others too while taking the order), I meticulously double-checked the list with him to ensure every item was correct. The result? A complete disaster. When my guests opened the wraps from the box, almost every single sandwich contained meat which was completely unexpected and It was deeply embarrassing. Hoping for a quick resolution, I called the store and offered to drive right back down to pick up a corrected order. Instead of making it right, the staff member flatly refused. I was told it was "peak time," the line was out the door, and that I could "order online or stand in line again." The sheer audacity to expect a customer--whose order you just completely ruined--to wait in line all over again while guests sit at home starving is mind-boggling. With zero options and hungry guests including kids, I was forced to order basic bagels from this exact same store via DoorDash just to feed everyone. After the party, I went back to the store to address it. All I got was a casual, "Sorry about that, the person who took the order is new." Please help me understand how that excuse saves me from the embarrassment I faced in front of my guests. To put this into perspective: 10 out of the 12 sandwiches were completely wrong. Only two sandwiches and the coffee box were correct. Looking at recent reviews, I see I'm not the first person this has happened to. Management needs to wake up and take this seriously. Otherwise, this place is going to become a Pleasanton landmark for all the wrong reasons--a spot where you order one thing and are guaranteed an unpleasant surprise.

All their bagels are fresh and great. Many selections. Their sandwiches are also very fresh and…read moregood. Fast and friendly service. Quan and his family have been there for many years and he has always provided great service. My go to is the Asiago bagel with sun dried tomato cream cheese , the bagel street club on Dutch crunch, or a hot pastrami with provolone on a Dutch crunch. Their pizza bagels are also worth trying. Price is very reasonable

I enjoy the food at this Cafe. I have been here 3 times. However the worker removed all the coffee…read more40 minutes before closing time. I only got to drink a very small cup plus a top off while there.I I asked for more decaf and the lady said no as she dumped out the contents of the carafes. Really? If I worked there, I would announce that I was removing the carafes and ask if anyone wanted a refill before I took them away. I will go to another one of their shops next time I'm craving a bagel sandwich. Also. the manager stacked most of the chairs upside down an hour before the store closed I did not linger and felt rushed I stayed for forty minutes. There are too many other places to try. Do better.people. Such a simple customer service fix!

Absolutely LOVE this bagel shop! Their bagels are made fresh and taste amazing!!!! Uhm... let's…read morejust say big-box store bagels have nothing on these! The customer service is also an A+, which makes the whole experience even better. My kids and I absolutely love their bagels, and this will definitely be one of those places we keep coming back to. Such a little gem! What's not to love :) we love their Cheddar Jalapeños Bagels!!! Inside is nice, bright and clean and I just love the smell of bagels. Hmm I definitely need to visit soon. Sorry for no pictures, we ate them as soon as we got it...

Been coming here consistently since it opened. It's become a staple in town. They have a great…read moresystem from ordering preparing and payment. Large selection of bagels and they are always fresh. I go with a sausage eggwich deluxe with cheddar cheese and a toasted chocolate chip with cream cheese! Place id very clean and inviting. Great staff!

I have been coming to Bagel Bakery of Dublin since I was a child. Amazing quality all around, the…read moreregular bagels, breakfast sandwiches, and BAGEL DOGS!!! The vibe is super comforting, come as you are. Most of the time I'm rolling up in a T-shirt, basketball shorts, and flip flops. Wrote this review because I don't think of giving reviews to my regular spots, but, I should. Today I had a large order and they forgot to charge me for some items. No big deal to me lol, but they apologized and even gave me a free bagel. Super nice family running it, always the same young man holding down on the weekends with mom and pop. PSA!!! Gotta get here early for the scored garlic bagel.

This still IS the oldest bagel shop in the Tri Valley that still serves, fam owned and custo.wr…read morefrie dly, they rush so you can gonto work. Plain to jalapeño and more spreads and og from west dub know it's tye Bagel place fresh daily. It's worth a try if on the west side of Dub maybe going in to the city or sj for work commute. Way in the back and on the southwest side, don't forget you don't have to take Regional, you can co.e in back like pb from San Ramon Valley Blvd turn right before Amador Valley blvd. Behind Mike's camera a dn Asian bank not new Hanme. They have egg and meat items options for your hearty morning not just bagels a d spreads. So.etime seasonal fruit ones too. Try once, you just might be a regular.

Stopped in here randomly, during a work thing. Best apple fritter that I've ever had bless these…read morelips. Man, crunchy on the outside, soft innards. Absolutely perfect.

Donuts are always good and so are the egg and cheese breakfast sandwiches. Everyone is so helpful…read moretoo.

Nadine gives you an authentic NY experience. Her directness comes off as rude and copping an…read moreattitude. But I love Noah's bagels and coffee, they're delicious, just hoping for a different cashier next time.

I hate to pile on after reading the reviews- but I think the management isn't making an effort if…read morethe reviews sound pretty much the same as what I experienced. I've been going to this Noah's for years and I always get the same thing for myself in addition to 4 unsliced bagels to go. The lox sandwich with a chocolate chip cookie. I love it! The customer service seems generally ok actually. The only difference I've noticed is that a man who I always assumed was the owner or manager seemed negative toward whatever group of kids was working ( almost always hard). It really bothers me when managers are rude to their staff. But The lox bagel is always very good so I keep going. I dropped by at lunch today and had the strangest experience. I ordered the usual and added 2 sesame and 2 plain bagels to go. Same old, same old. I am not sure if the 2 boys and woman working today were related or not. Their grasp of English was not very good but after repeating myself several times, I thought we had made the effort to submit the order. I was told that I couldn't have a cookie ( the choc chip cookies are the bomb). I thought it was odd, but I was tired of explaining so I moved aside to wait for my order. Hmmmm - maybe they are cutting back? The worst is that I used Apple Pay, added the tip but didn't look at the total. Ugh. Then I experience an unusually long wait and notice the lady who ordered before me is not happy with the order she received after her long wait. Rut row. I finally get my order and by then the line has gotten quite long. Of course, since they didn't bag the bagels right away when I ordered ( they usually do) the kind I ordered and paid for is not available. I made another choice anyway and decided to be flexible. The bag with the sandwich seems oddly light. Ugh. When I open the bag in my car, I discover a bagel with too much cream cheese but no lox. They charged me correctly for what they interpreted as my order- but I stopped for my fav sandwich so I drag myself back into the store. Luckily I caught the woman making food at the pick up counter. After the difficult communication exchange, I offered to pay the difference and get what I originally wanted- the damn lox bagel and the cookie . Now people waiting have watched every exchange and are now laughing but I am being cordial despite the lady I'm negotiating with appears annoyed with me. I now really understand that the grasp of English is not just not there. No apology, no what can I do to resolve the error approach was offered, no agreement to let me pay the difference. They wipe off the heaping mound of cream cheese at my request and I watch her add the lox, etc. She is very light on the ingredients but at this point, I want to pay and get out of there. She turns around and slides the rewrapped lox bagel across the counter. I ask for the cookie and to pay the difference. She refused to give/sell me the cookie and had the strangest smile on her face. I ask for the manager who I'm told went for a walk. The manager should be managing this hopeless situation. I guess I need to find a new place for lox bagels. Apparently there's no one who cares about the success of this Noah's Bagels. I know I'm not doing that again. Maybe just the Pleasanton Noah's? Edit after business reply: I thought about this situation last night and what I have written. In order to run a good business, you have to support your employees. The three people there were doing their best. Between the language gap, probably a cultural difference, support from an experienced manager, and lack of training - they understandably struggled. It's not them I'm boycotting- it's the management. If you value your customers and employees and want to make a profit change something! There are lots of people who want to work in a well managed business who pays fairly. Don't apologize to every reviewer because it falls flat.

People working here offers outstanding over the counter customer service experience. It's a great…read moreconvenient spot on the corner and there's public parking all around the building. What you'll find desirable are plenty of comfortable tables and chairs outside which is mostly in a shaded area. You can find a place to sit inside too, but it's not a huge bagel shop/just a simple layout. Public restroom is available. Self service complimentary water. I like most of their selections on the menu and customers are casual & happy inside. I came to get a quick bite before going off to a nearby appointment. Easy in and out visit. Specialty sandwiches and drinks are good. I had a 12oz. hot cup pumpkin spice latte and an egg & cheese sandwich on whole wheat bagel. Affordable. Simple and good. Staffs are good employees here. You can easy have a friendly conversation with them, so the vibes are good. It's a clean and organized place too. This is worth another stop for convenience in the future. You can see people charging their Tesla EVs outside in the front parking lot. Decent bagel spot/breakfast/lunch. I'll be back.

Im so glad I found this place! The interior was really spacious and looks like a great place to…read morehave breakfast/lunch. Got the classic lox bagel and a pastrami and swiss with an asiago bagel. I think i'm hooked now. They were both so delicious! They were both generously filled, saucy, and super flavorful. They were both cut in half so it was easy to share with my partner. We were pretty full afterwards. The worker was very patient and gave me great suggestions because I couldn't decide what to get. I need to come back and try the specialty beverages next time!

Coffee shop located in the heart of Downtown Pleasanton. I'm not sure this place took over another…read morebusiness at some point because the space is really large. It also has an old-timey study or library or at least a literary vibe to this place. There's multiple rooms, including a stage in the back room. I think they have events here. Service is friendly and they have classic drinks as well as some festive ones. I was here on St. Patrick's Day so I got something festive even though it was overly sugary lol. I ordered the Lucky Charms White Mocha. It was tasty, but definitely a drink I wouldn't be able to order on the regular. I was able to set up my computer and one of the side rooms and get some work done. This place seems to be a very popular place for studying and doing some work. Just a great place in a great area. They have a large lot and there's also plenty of street parking in the area, especially during the day.

I would come back for the space, as it has an ample amount of seating with a vibe that's perfect…read morefor getting some work done. I got the brown sugar shaken drink, and I thought it had a little too much cinnamon. I would still be open to trying another drink from here though.

This review is based solely on the amazing Vietnamese/Signature iced coffee. Wow! Priced at $6.50 a…read morepop, it was everything and more. I needed a refuel and it def did the trick! Would be more than happy to come back to any Lees location to try their banh mi including the BBQ Pork, Teriyaki Chicken, or Shredded Chicken. I noticed you could also do any Banh Mi as a bowl too! They also have brekky sandwiches served on a baguette or croissant, appetizers, soups, tea/smoothies/other drink options, and more. There is some seating, but seems mostly like a quick service/grab & go. Located in a shopping mall, there's plenty of free parking. Friendly staff, little to no wait time. Have you tried their signature coffee yet?

I loooooove Lee's Sandwiches Viet iced coffee T-T I grew up frequenting their locations in San…read moreJose, so maybe there's also a nostalgia factor to it. I haven't ordered a sandwich from here in a long time, so this review is just for the coffee LOL Banana Cream Coffee (small $7.50): I do not dare get a large no matter what kind of day I'm having, so I cannot speak to the price of a large size. I heard about Lee's coming out with Biscoff and Banana Cream flavors, so I was excited to try. Goodness me I was not expecting slices of banana and a Nilla wafer topping off my drink!! Ugh it was so darn good. If you like banana flavor, you'll like this. I will be back to try the Biscoff flavor (and maybe a sandwich, finally...)!

Everything about this cafe is done right! I was on a road trip with my friends and needed caffeine,…read moreso we stopped by! It's right off of the freeway, so it's so convenient! Parking is easy and the service is so sweet and fast! You can customize your drink with so many syrup choices and cold foams. I got the vanilla bean matcha, Vietnamese coffee with toasted marshmallow cold foams, and vanilla cold brew! The best parts were that they don't charge extra for milk substitutes, they had free wifi, and charging cables!! Perfect for charging up for the long road trip! The interior is so clean, cozy, and well decorated and they also sell sauces and merch! Overall, this is such a great place to stop by!

Just finished my sandwich and coffee, ran to make a review because it was so good!…read more I think this place deserves to be popular. Livermore doesn't have a lot of Vietnamese or matcha cafe options so it was so nice to find this spot. As soon as I walked in, I was greeted by warm smiles and amazing service. The cafe was intimate and clean. Cozy with surrounding local art and coffee beans. A huge plus is they use Chromatic beans (my favorite) Beverage: variety of options available for both coffee and matcha lovers. There's also Italian soda and lemonade too. I got the Vietnamese cold brew which was a perfect balance of bitterness and sweetness. Sometimes Vietnamese coffee can be too sweet so this was nice. I think it would pair well with the 6-8 cold foam options too including ube or brown sugar vanilla cf. also they use pebble ice which is my favorite kind haha 10/10 Food: Asian fusion options were available with toasts, sandwiches, savory to sweet oats, sweet toasts and pastries. I got the smoked salmon labneh sandwich. DELICIOUS! Creamy labneh worked refreshingly well with the pickled onions and buttery croissant. I can't recommend that one enough 10/10 Service: easy 10/10! Welcoming and kind Parking: 10/10 large lot and easy to find parking