Had been a regular here for about 2 years. Gave them a lot of business. Tipped generously. Gave them a fairly positive review last November. Then, about 2 weeks or so ago, came "The Happening".
Mom and dad were visiting from out of town. Dad and I drove over to bring back a quick lunch. Place was quiet; only a few tables occupied and there was nobody on line. We placed 3 routine sandwich orders to go with "Sullen Girl" (she of the vacant stare). After a few minutes, an older lady brought out 2 of the sandwiches on trays, to stay. I politely told her we ordered them to go. She spins around in a huff as though I had spit in her face, and once behind the counter commences to LOUDLY complain about my dad and I to Sullen Girl. The two of them then begin LOUDLY complaining together that we had the audacity to order the food to stay, then change our minds. We didn't. My dad clearly said "to go" when Sullen Girl asked him. At this point, a third, very short employee completely uninvolved in any of the above passes by them, and decides he too should throw himself into the chorus of what bad, bad people my father and I are, because he too could have sworn we said the food was to stay, not go.
At this point, I politely asked them to focus less on the attrocities bestowed upon them by an unfeeling universe, and more towards placing the sandwiches into plastic containers to go. I remind the Court of Yelp, we were the only customers in the restuarant placing orders. There was no chaos, there was little else going on. I also point out, despite my sardonic tone on here, my father and I were EXCEEDINGLY polite and deferential to the staff during all of this, as we've been everywhere else in the world! After a prolonged delay, older lady hands us a bag with the 2 sandwiches to go. We ask her about the 3rd sandwich we had ordered, which is not in the bag. As the sweet, shining, naked baby Jesus as my witness, this was her response to us: "Well I can't help you, I didn't take your order." This was spoken in the same tone often reserved for the phrase, "Maybe you should just go f*ck yourself, stupid." Eventually, Third Employee asked if we needed help. We told him we did not receive our 3rd sandwich. He informs Sullen Girl, she who was so desperately sure of herself earlier, who checks her pad, and realizes she forgot to even enter that order to the kitchen. When we got home, there were MANY mistakes with 2 of the 3 sandwiches (wrong bread, wrong sides, tomatoes when none were requested, etc). Glorious.
As the day wore on and I replayed what had happened in my head and worked my inner self up into a frothing maniac, I did something I've done maybe twice in my entire life: I called the restaurant and asked to speak with a manager. A guy named Tommy, I believe. I relayed to him what happened in detail. He said all of the appropriate things...he was angry, he was mortified, he would be speaking with the staff members, he would be calling the monthly meeting a week early to address what had happened, this is not the kind of place he runs, lunch was on him if I come back, etc. Much appreciated, Tommy, even if it was B.S. (it felt sincere).
I will NEVER be back. read more