The owner of this establishment was delightful! I went in for national burrito day and they were out of chicken, so she helped me replace the protein with carnitas (which was amazing)!! I also wanted to claim my birthday credit of $10, but I had trouble with it and she was a fantastic in helping me! Carnitas Burrito: 10/10 amazing flavor and love the avocado! Would recommend this with lime and the red salsa. Baja fish taco: 12/10 Wow!! The flavors were immaculate. The creamy baja sauce paired perfectly with added lime and extra salsa on top (red and green). The fish was fresh and crispy. Street elote: 8/10 I couldn't put this down. The creamy sauce on top made the corn irresistible. [[HIGHLIGHT]]Ambiance: comfortable and casual[[ENDHIGHLIGHT]] read more

The staff there is extremely rude and beyond rudeness they were condescending. I will never go there again. Nothing tastes good when you are made to feel small and disrespected. [[HIGHLIGHT]]The ambience is just quiet nastiness.[[ENDHIGHLIGHT]] read more

I was able to get a free birthday meal from Baja Fresh and chose to redeem it at this location. I got an impossible taco and opted to make it a meal, with a large 32oz fountain drink, I chose the fruit punch and churro, and ordered it ahead via Baja Fresh's website for pickup. It was ready on time, and you fill up your own salsa and drink. I saw they have an iced tea dispenser, but I didn't recall whether it was listed an option for the fountain drink on their ordering website. Half of the meal was just chips, they gave me a ridiculous amount of tortilla chips. The churro looks crispy. I thought it was actually a pretty good churro. I liked that the drink cup has a rigid lid and came with a straw cap which helps with reducing spills. The taco was just alright. I appreciate that they offer impossible meat taco and burrito options. It was okay, decently savory but definitely not the most memorable vegetarian Mexican food I've had for the price point. You can certainly find better Mexican food elsewhere. [[HIGHLIGHT]]This location has a decent amount of outdoor tables, which is nice.[[ENDHIGHLIGHT]] There is free parking. read more

Baja Fresh - Impossible taco (make it a meal option), churro, large fountain drink - Mexican Near Me - Los Gatos, California

Visited Baja Fresh today. Although the food is very tasty I will not be returning to this particular store. [[HIGHLIGHT]]The restroom that they designate for the public was so dirty. It was so dirty. I didn't even want to wash my hands in it. It's obviously been neglected for a very long time! It's dusty! Everything has a film of dirt! The toilet bowl has mold growing in it from lack of cleaning[[ENDHIGHLIGHT]]. I'm sure Baja Franchise would be very disappointed to see their company name attached to such a poorly kept store. I sure hope this particular store can take this horrible review and make necessary upgrades. I do believe the customers from Los Gatos would greatly appreciate and show their support. read more

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Man, it's been maybe close to two years since I had Baja fresh here and maybe it was an off night but it was pretty bad. The fried fish for the tacos were overcooked and dry. Also pretty small pieces of fish. I also got a shrimp taco and only had three tiny shrimp in it. The tacos were also served in some wet liquid, which disintegrated the taco tortillas. Not much flavor pretty disappointing. On the positive side the pinto beans did have nice flavor and we're well cooked. read more

I guesses as the last Baja fresh in the area they get to do whatever they want, including refuse to take orders in-person. You are met with a scan code to order. If you decide to stand there a while in case they'll come help anyway, they will come over to double down, and point to the sign and tell you that's the only way they're taking orders. Forget about asking questions or needing any modifications. Also apparently they now make their Pico de Gallo hot instead of mild at this location? See photo. read more

Baja Fresh - Mexican Near Me - Los Gatos, California

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Definition of subpar. Chips were slightly stale, salsas lacked flavor, and even the steak was meh. [[HIGHLIGHT]]The establishment was clean and the workers were kind, but the food wasn't good.[[ENDHIGHLIGHT]] If I was forced to come back, I'd try a bowl instead of a burrito; most likely, I won't ever come back. read more

Baja Fresh - Burrito - Mexican Near Me - Los Gatos, California

Salsa Bar and Outdoor sitting under redwoods are the two best things here. Service was okay, Chicken tostada was good. Nachos were good too. Veggie quesadilla was a bit oily and extra soggy. read more

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Baja Fresh location is convenient for Los Gatos as it is close to the 17 and 85 freeways. ------ One star ----- I ordered on a Friday at 1300 so the parking lot was full and I had to circle the whole lot one time to find an open parking spot. [[HIGHLIGHT]]The restaurant was clean and the staff member who took my order met the minimum expectations.[[ENDHIGHLIGHT]] (It's 2025. There is no customer service expectation anymore - I don't expect to be greeted with friendly salutations, I don't expect polite, professional customer service conduct and I don't expect stellar amicable customer service anymore and I was met with what I expected.) I don't fault the staff member, this is the norm today and in Baja Fresh Los Gatos. Food ordered Chicken nachos - the chips were thin chips - chicken was very sparse, I could count the 1cm X 1 cm pièces of chicken and at best there were 10 of them. The guacamole was there, nothing flavorful, but it was there. The diced tomatoes simply lacked any taste to the dish. Pork carnitas ultimate burrito. I wish I just hadn't ordered this, it was all very below average with regards to taste. Chips with cheese, guacamole and salsa. This was another regret and made me wish I had gone to the Taco Bell drive thru as I originally planned. For me, this is the last time I will choose Baja Fresh for any "Mexican" food craving. If you want Mexican "adjacent" food, Baja Fresh is an option for you. read more

Baja Fresh - To go on Friday - Mexican Near Me - Los Gatos, California

Great restaurant been a returning customer for over 10 years now the food is consistently fresh the staff is amazing friendly fast and respectful fish tacos are my go to but the nacho burrito has to be runner up r read more

Food was ok. Got a burrito bowl. Portions seemed slightly small but staff was nice. [[HIGHLIGHT]]Ambiance was what you expect for a chain.[[ENDHIGHLIGHT]] read more

We ordered the $10 specials, one of trio of tacos and one of burrito fuego. Unfortunately there was no taste, no flavor, to the tacos. The burrito was hot, but on an old tortilla and so salty I quit trying to eat it half way through. This was disappointing - our previous visit about a month ago, was very good. This visit will be our last. read more

The food was completely underwhelming and with very little flavor. The customer service was good though.

Terrible service, food wasn't good. Girl at the counter couldn't have been more rude or bad at her job

They have really good burritos at this location. Whenever I'm craving a burrito on the go, I come here. Today I had the burrito ultimo with grilled Ono and my husband tried the new smokey bbq bowel with carnitas. Everything was really good and we love the salsa bar. read more

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Very rude staff! After eating the previous week using my birthday reward, went back the next week to use the "Customer Appreciation" $10 reward I received. Ordered on-line, but when I went to pick up my order, the gal said she cancelled my order because I was abusing the system. I explained that I had received both my birthday and the customer appreciation reward that I had used the previous week. She literally told me if I want to use the second reward, go to a Corporate owned location. Unfortunately, all other Baja Fresh locations around have permanently closed, now I understand why. Customer Appreciation, what a Joke!!! read more

STAY AWAY FROM THIS PLACE!!!! My boyfriend and I both ordered the fajitas. Both of us had diarrhea throughout the night. When I went by the next day to talk to someone, the gal in charge denied that it was caused from their food. When I told her it was the only food we had eaten, she was so rude and accused us of just saying it to get a free meal. Don't need a free meal as I will never visit this location again. read more

The spirit of some people sometimes just can't go unnoticed. I don't know her name, but the lady who took my order has the spirit of the sun. She's so happy, kind, and puts a lot of effort into what she does. You can tell she loves serving the customers that come in, I even heard her recite a regulars order before they said anything. Such a welcoming warm energy that prompted this review. As for the food, it always hits the spot, I always get the bean and cheese burrito with black beans. The way it melts together just always gets me. read more

Pleasant greetings, smiles and excellent customer service is what will keep me coming back to a business. The grilled fish taco I ordered with complimentary chips & salsa was top-notch and reasonably priced. I highly recommend Baja Fresh Campbell location to everyone. read more

Great food so fresh and amazing. Staff membalways been friendly and helpful with my food allergies.

The lady at the counter was very mad for some reason,as I was looking at the menu she's rushing me,the food is ok she gave me like 10 pieces of chips as little as possible I don't know why she was so mean read more

Their food is good, service spot on. Salsas delicious. It's about as good as you'll ever get in the fast food world.

This is the worst Baja Fresh ever. The lady that is on the lunch shift, I don't know if she's the manager or what, but she is so rude. Yesterday when I went to pick up my to go order she practically threw my order at me and when I asked her where do I get the extra sauces, she gives me a dirty look and says to me over there. This is not the first time I have had a run in with this employee. She is miserable and seems like she doesn't want to work there. I highly recommend customers to go to the other location in San Jose off Oakland Rd. They are so friendly there and actually want to help their customers. Who ever is the owner of this location you might want to consider letting her go or your not going to have any customers who want to come to your place. read more

Mango salsa is back, service is good, the Baja Burrito is still amazing (Pro Tip: remove pico de gallo, pour in mango salsa). Funny story: when my younger daughter was born I was in the waiting room, just starting on the chicken variation of the aforementioned burrito. When they yelled "she's coming out!!!" I seriously considered finishing the burrito before going back into the delivery room. It's that good. read more

I come here almost every single day for my lunch break, and sometimes after work to bring food home for the family. First, I adore the owners who are usually running the front counter and everything here daily. They are very sweet and treat me wonderfully. Second, the food is SO fresh, hot, just perfect. My favorite it the cheese quesadillas and their fabulous guacamole and chips! read more

I come to this strip mall quite often to go to Trader Joe's and have been eying this spot for a while. Finally made a stop here this weekend to get some fish tacos and quesadilla. They were good, nothing to write home about. The service was fast though disinterested. read more

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Terrible service. The woman working here is so rude and annoyed you are there. She is visibly angry if you ask for substitutions.

If you are looking for a quick bite without breaking the bank in LG, suggest trying the roasted veggie tacos a la carte - comes with chips and you pick salsas from the bar. I wish they would add a little cheese to make it more filling. read more

Baja Fresh - Mexican Near Me - Los Gatos, California

Service is awful. The female manager is extremely rude and mean. I'm a monthly customer and even ate there yesterday. My kids needed to use the restroom today when walking by Baja Fresh so my wife asked to use their facilities. She was rudely denied because "the bathroom is for customers only". Denying my young kids a restroom was the last straw for me. I will never eat here again. read more

I haven't tried the food yet, but their customer service is amazing! I ordered lunch to go for my husband and myself today. The order was ready when I arrived and a staff member carried it out to my car for me, even opening my door for me as I use forearm crutches and carrying things can be a challenge. I didn't even have to ask for assistance, he just offered. So thoughtful. The food smells delicious! read more

Food was hot and fresh (door-dashed). Flavor was great and gave a great serving considering the price. Shrimp fajitas are my favorite. read more

Baja Fresh - Shrimp Fajitas - Mexican Near Me - Los Gatos, California

I came in for the first time as I have never eat here before. The picture had two birrera tacos, rice and beans. I was misled. I received two steak soft tacos. I went inside to tell the employee that what I received didn't match the picture, total deceiving. I will not come back here again, one & done! read more

There was only one person in the restaurant waiting for food.. The employee asked if we needed help, we said we were ready to order and in a rude manner she told us to wait!!!Come to find out she was the Manager, she definitely needs customer service training, we left without ordering we didn't want to bother her!!!!! read more

Very seldom do I toss out 5 star reviews but wow! Ok, so like the rest of the country, we are locked up in quarantine and it sucks. Baja Fresh made tonight awesome for me and my partner! We ordered 2 orders of nachos on DoorDash and we added notes to BOTH orders specifically requesting the sour cream and the guac on the side. What did they do? They sent us two huge ass plate of nachos with 2 sets of guac and sour cream on the side. Whoever made these plates tonight deserves a raise because it was fully loaded with juicy chicken, steak, tomatoes, beans and pico. They are living up to the name "Fresh" because our meat was hot and the pico, beans, cheese and sauces were fresh. Portion size: 5/5 stars Order accuracy: 5/5 stars The ratio of the beans, cheese etc was perfect for the ratio of chips. I used to order from Rubios... never again. They are overpriced and we are still hungry after. Only small recommendation I have is to add a selection for sauces on the DoorDash app. Having a side of hot sauce would have been nice ;) Thank you Baja Fresh!! read more

Baja Fresh - Chicken Nachos (note the sauce on the side as we requested) - Mexican Near Me - Los Gatos, California

I used to love their taco Tuesdays but apparently they took it away. I guess I will have to find a new place to tacos Tuesday deals. Disappointed. read more

Came on a slow Saturday night around 530pm and was highly disappointed. Staff was amicable, quick to serve. The food was okay but... The nature of the inside was unkempt, especially for a dinner "rush". The men's bathroom had no soap, salsa bar was dirty and there were a couple empty bowls and no bowl where the mango salsa should have been. The cashier was unaware somehow, it seemed, of any of this. The only upside would be the ample parking in the plaza. read more

Baja Fresh - a counter with a variety of food items - Mexican Near Me - Los Gatos, California

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Easy, tasty and lots of do-your-own salsas/toppings. This is everything I want out of Baja Fresh pit stop. The only thing that's a bit annoying here is the parking lot. The lot gets really crowded during lunch and dinner -- the plaza has UPS, Trader Joe's, Sees candies and Pet Food Express (and more) and it's just not fun to navigate through. read more

Baja Fresh - Specials on different days at the loa Gatos location - Mexican Near Me - Los Gatos, California

Really great staff. They double checked my take-out order before I left and the food was great

COVID REVIEW. This is the first place I have found since March and allows self-serve refills, which comes in handy when eating their yummy but overly salty food. This Baja Fresh has tables outside, some of which are nestled in a plaza that doesn't make you feel like you're eating in a parking lot. As for the food, it's typical all the chains, offering what seems to be a healthier Mexican food aside from the salt, for which they probably have too much in the back and they are like Ray Liotta in Goodfellas trying to get rid of it all before the cops come. (They were out of pickled jalapenos... hope that's not a trend). They forgot to add sour cream, and though they said they had, they gave us a big side of it, so the service exceeds expectations. read more

I never go on Yelp, but this time I just had to. There was a young man being trained by the owner. She was very anxious and short tempered, and had no patience at all. I myself was simply trying to order tacos when the owner went ballistic! In fact, she was abusive. I guess I didn't order fast enough or correctly. I have never been treated this way ever in my life! As I was walking out, she slammed the door in my face and said never to come back ever again. I feel so sorry for the new employee. He even apologized as I was leaving since he too saw and felt the unhinged anger of the owner. I don't recommend this particular store. Go to a different Baja Fresh where you won't get yelled at. OMG was this weird! read more