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    Starlight Tech

    Starlight Tech

    4.9
    (89 reviews)

    I recently hired Starlight Tech to run cat6A throughout my house and to setup my cameras to use…read morededicated ethernet cables. This was great since I always wanted cat6A in every room and to have security cameras that were not wifi based. They are professional and friendly. I was impressed with their cat6A plan and also where to place my access points as well. I learned a lot from them during the process.

    Mike, Javad, and team are amazing. Starlight Tech will be my go-to for any networking/cabling jobs…read morein the future!! I have a new construction home and one of my first projects was networking/cabling. I wanted two Ubiquiti APs (one on each floor), several Ubiquiti PoE security cameras, and two CAT6 drops into bedrooms which the builder didn't add. Starlight Tech was able to take care of all of this and the best part was minimal holes in the drywall. There were some small holes that Mike told me about ahead of time, but they were small enough to be covered by standard wall plates. On the day of the install, Starlight Tech was here on time, worked together to make sure everything was done in a clean and neat manner, and made sure everything was fully up and running before leaving. They even came back on a second occasion because I was still waiting to order a final security camera. I've recommended Starlight Tech to my neighbors and highly recommend them for any networking or cabling job needed. They are extremely detailed and are excellent at problem solving. The price I paid was very fair for all the work they did. Thank you Mike, Javad, and the Starlight Tech team!!

    Bay Alarm Company

    Bay Alarm Company

    4.5
    (192 reviews)

    Very poor service request handling. Our fire panel has had an error(s) message for months and they…read morenever resolved or cleared the issue. We had also advised that some interior alarms did not announce in several units during an event and asked for them to come up with a solution to repair the issue. Nothing was ever resolved with nor did they provide any follow up response / solution. Also, they're unaware of the password for the panel to even work on it. So their only solution is to replace their panel with a new one. It is not recommend to use this particular location or even the company if this is how they handle a multi unit complex. We have no confidence at all and if zero stars could be given, then that would be their rating.

    Our company was experiencing some real hardships with the previous alarm company (who will go…read moreunnamed). Everything from the contract term and renewal to the quality of service to the monitoring costs for the fire and burglary services. We went looking for a better all-in-one option and contacted several companies: JMG, ADT, Everon, SSD Systems and Viviant. It wasn't until I spoke with Ian Pfitzer-Ortiz in their commercial sales department that I really started to find a solution. Ian came out to the office and did a thorough inspection, learned that we had an existing system that we owned - so theoretically should have been an easy take over from the previous company. However, easy it was not. The control panel had several "lock out codes" from the previous company - preventing it from properly communicating with the central station. Then the mobile application wasn't notifying management of events (arms, disarms, troubles and alarms), like it had previously. We contacted the Bay Alarm service department and they were unable to resolve the issue over the phone. So, they sent service technician Freddy Medina to troubleshoot on site. He got on the phone with his programming department and they explored multiple theories of why the system wasn't properly working. At the end of the day, after teleconferencing with the panel's manufacturer and the previous alarm company, Freddy and his service team were able to resolve the issue. Everything is working properly and Bay Alarm did what was needed to find a solution. It means a lot when a company goes the extra mile to fix a problem that they didn't create - just to ensure customer satisfaction! Thank you Ian for taking the time to properly represent Bay Alarm and their services and thank you Freddy, for being the face of the customer service for Bay Alarm - with the patience and tenacity to get the job done right! Now, Bay Alarm services our burglary alarm system and when our contract with the "other" company is up in December - they will take over that system too. Kudos to the Orange County Sales and Service team for a job well done! We recommend Bay Alarm for all your residential and commercial security needs. (No, I was not compensated for this review. We just believe in passing along good news and good companies when they do the right thing!) They even have the right company colors! :)

    Smartology

    Smartology

    4.8
    (58 reviews)

    They are the best. We had some issues with a home NAS storage system, and it ended up taking almost…read morea year to get the system hardware replaced, through no fault of theirs. Once the hardware was finally ready, they came out with no questions asked and corrected the install. They worked hard, respected our home, cleaned everything up, and provided amazing customer service from start to finish. I highly recommend them.

    I called last Friday to get a technician to come out today, Monday, to activate my ethernet port…read morehere at home. I had a 1:30 pm appointment. I figure things happen and take time so I didn't call until 2:30 pm or so to check on where the technician was. I was told that my job had "not been added to the schedule" but they would see when a tech could be there. I was then told 3:45-4:00pm. No one arrived. I called at 4:15 pm and was told they were 25 minutes away. I called at 5:01 and the voicemail said the office was CLOSED and here it is 5:15 and no one EVER ARRIVED. I realize compared to other jobs this company has, my job was small and not worth a lot of money. However, the measure of a great business is to treat small customers as well as your big customers. If you don't show up when scheduled, fail to add a job to your schedule, and keep lying to your customer about the arrival time of your tech who NEVER shows up at all...why would I trust this company with my larger corporate work? How you treat people matters, whether the job is big or small. This was unacceptable today and I did not appreciate that I had to keep calling YOUR business to find out what was going on, what happened to the tech, etc. Why aren't YOUR people communicating with customers? Why didn't anyone apologize? Why didn't anyone call before close of business to say, "Hey, we're not coming!" I was extremely unhappy because no one cared that I had taken time off work to meet the tech and no one cared enough to even CALL me and let me know what was going on. You guys dropped the ball big time here and were incredibly thoughtless and rude. Update: They just arrived at 5:36 pm. The techs themselves were GREAT and were able to do the work and complete the job. However, I wanted someone to know about the lack of transparency and communication today as it was very upsetting to me. The quality of work and the people you hired to do the actual technical job were terrific, knowledgeable and qualified. I realized it was not THEIR fault today, but I think it's important for people to know about the communication problems. I updated my review from 1 star to 3 because of the actual techs and their skills.

    Barker Tech - homenetworkinstall - Updated August 2026

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