I can't say enough wonderful things about this store! My husband and I are about to remodel our…read morebathroom, and Lisa has been INCREDIBLE every step of the way! We live in DuPage County and checked out a couple stores out here - the tile shop which had some of the worst customer service we've encountered in our life, a couple locally owned who kept pressuring us to use their people for the installation despite us already finding someone we trust, and that left me searching for a new place. America's Flooring Store came up in our search so we had nothing to lose coming here. First, it is 1000% worth the drive out here. They have so many beautiful selections to choose from. After we shared our style with Lisa, she immediately pulled a few options. I'm not over exaggerating when I say they were all perfect. Both my husband and I leaned towards the same one as our favorite! Lisa really listened which I feel is so rare these days, and made the ordering process a breeze. Our tiles came in quickly in about a week. One of the tile sadly was cracked right down the middle which happens. Nobody can control what happens in shipping, and Lisa immediately took care of this and got replacements! We will never go anywhere else for flooring and will refer all our friends and family here. I can't recommend this place enough!!!

These guys are irresponsible and dishonest! I had more than 20 plus hardwood professionals come in…read moreand tell me this is an installation mistake our floor buckled like a balloon for 2-3 year old new floor, we even filed a case but lost it just because the judge did not let it go to the discovery because of no direct contract, they got away with it, I hope no one else loses money, time and efforts on them like I did

The Carpet Corner expertly installed luxury carpet in my house in a timely manner. I feel the…read moreprice was fair and they were friendly and professional. A+

Terrible customer service. Two guys sitting there not talking. Just as I was walking out they asked…read moreif I had any questions. So lazy.

We are very happy with the Epic Floors -- the total experience, start to finish. Epic walked us…read morethrough the entire selection/planning process. Janis and owner Tom answered all our questions, kept us apprised of product delivery and installation dates. Every home has its own idiosyncrasies, imperfections that force installers to improvise solutions few homeowners can come up with on their own. Epic's installers killed it. Owner Tom stopped by 3x to see how things were going, to answer questions and see if we or his team needed anything. Everything went super smoothly. We especially appreciate installer Louie's advice. I thought I wanted transition pieces where the wood floor met tile. Louie scowled his disapproval and suggested another idea with better aesthetics: With expert workmanship, he and his partner created a clean line between the two surfaces (no transition piece). Beautiful! My idea: circa 1980. Louie's solution: Timeless, classic, elegant. Louie could have stuck with the plan. He gave us something way better. Before starting this project, I thought: I'd really like to patronize a small local business -- even if that meant paying more. Surprisingly, Epic's price came in lower than the big box. We are thrilled with the results and will return to Epic for our next floor project.

Epic Floors to the rescue!! Our condominium complex was in desperate need of replacing a specific…read moretype outdoor carpeting for one of our catwalks. We brought our search to Janis who in turn did her magic in sourcing out what we needed. The estimated time from when Eric came out to measure and carpet installed was spot on. Andy and Randy did a fantastic job with the installation. We look forward to working with them again in the near future.

I don't know what these other reviews are talking about. We love working with Floorwerks and Rick…read moreis the man! Great communication and very reasonable quotes. The quality of work is outstanding! Love these guys.

They have tons of referrals and lots of houses they have done in the area…read more We had them over for a consultation about what we wanted done. Now they will not return any phone calls or emails. I guess our backsplash and bathroom floor was not enough business for them. We haven't been able to reach them in weeks and they haven't lived up to any of their promises.

Nothing but positives to say dealing with Carpet Outlet…read more Our installation quickly followed the carpet arrival from the factory. The carpet looks awesome. The pattern and color are perfect our Family Room. We appreciated your suggestions and samples. Installation was detail oriented. The patterns match perfectly and length/width seams are indistinguishable. It's a pleasure recommending your store, staff and installers.

Jim was great to work with in the store, he was patient with us, and let us take our time,…read moreunbothered, while reviewing the selections. The installers and their lack of professionalism, however, are the reason for the lower score. They refused shoe covers and walked with their shoes through the house, then tracked dust and carpet pieces throughout. They left water bottles, damage to the baseboards and walls. It felt like they were more in a rush to get done than to get the job done correctly. After discussing this with Jim, he wasn't phased by the issues and said we should have expected a little cleanup despite being told the installers would clean up after themselves. They were instructed to leave the old carpet for us to throw out, but they didn't bother to bag it up for trash. We paid $1500 for two rooms and I still had to do a lot myself. We wanted to support a local business but the whole effort was pretty average.

We used Access Flooring to refinish our floors (sand and stain) to a new color. Peter was very…read moreknowledgeable about our existing wood floor material (mix of red and white oak) and suggested which color we should go with based on his experience. Per Peter's recommendation, we went with a natural Loba finish with whitener added. It turned our great and we love it! They even gave extra care and detail to the stairs and handrails, so they matched the floors. Communication was easy and he finished the job on time given our hard deadline for a move date. The only issue we had was waiting to get booked on his schedule, which he was more than willing to accommodate our preferred dates.

He used a stain product that is meant for Furniture not Floors. Another company has warned us that…read moreit will not hold up and I can always already see flaws left and right, including areas where he didn't even have his guy fill the space between the planks with filler. When reading the can of this cheaper product did he used, it was not the right one for floors. There was no discussion about quality of product. He just pick something from the local Home Depot that clearly was for Furniture. There's another can that mentions for Floors, but he didn't use that one such a pity.

Find another contractor - its too large of an investment - too many negative reviews!!!!…read moreI am first time reviewer for any product or service. Potential clients need to be aware of working with this company We had a horrible experience with Exquisite. 1. Poor communication - they didnt respect our time. told us multiple times they would be at our house in one hour and then would call 3 hours later saying they couldn't make the appointment. then we would have to follow-up to reschedule. 2. Subs - several of their subs were unprofessional and disparaged the owners while on the job site. 3. Quality - miscut stone and then tried to convince us that it was ok and told us about other imperfections in our house....or to "Cover up the mistake with a plant" lol. When we asked for the stone to be replaced at their cost, they said it was too late and that they would provide a discount instead. They do not value quality or service. 4. While we were negotiating a final price (based on contractor error) they filed a lien on our property.... before the work was even complete. Horrible ethics. After payment in full, still didnt complete the work. and we do not want them to come back in our home after this experience. I highly recommend finding a reputable contractor to work with on your renovation.

Hired them to demo my bathroom. It involved a tub and vanity removal with complete tile removal;…read more$2350. Guys showed up with only a hammer and craw bar. Six hour into the removal I asked; What are you guys doing and how long is this going to take? (note it would take them 4 days at this rate) I called the company about it and received no answer, called the Forman got no answer and I could not communicate with the workers because of a language issue. With that said I gave them my power tool to do the job they removed the tile in 6 hours yet left the cement board attached. Asked the company about the cement board and if they can tile over. They said NO. Then I asked for quotes on the tile. Flash forward 12 Days, got the quote and it was extremely high so I decided to not do it. AT that point I asked them since the demo included cement board and I rented the guys my tools so What is the new price? Considering that the company breached the contract I offered them a fair price to compensate the work completed, he replied with NO you pay me $2350 or I will sue you. Going as far to tell me it cost them 1000$ of garbage. During the whole process the quote was shady (done over text) , work was shady and incomplete and most important communication was AWFUL!!!!! I would completely avoid them unless you prepare yourself to get taken advantage, have awful communication and have mid to lower level work done.

We walked in randomly to look for tiles and Mike was super down to earth and helpful in guiding us…read morethrough what they have, he's the no BS type of person and not pushy like other people we have worked with. We took a liking with them with our interaction with Mike. We scheduled an estimate with Edson, he was on time and polite and also we enjoyed Edson's honesty in his answers when I probed questions about ditra-heat flooring options. They seem knowledgeable enough to entertain our questions, which again we appreciated. That shows that they are willing to plan with us as opposed to others we have worked with that only does what they know how to do. They provided the itemized estimate/invoice, which is what we look for in contracted jobs. Check. And they were coherent in their emails, which is also a plus. It's nice to be able to physically walk into a location and talk to someone there. We are still on the contract stage but we liked what we see so far, even tho the price is a bit higher than other ones we've got. However, they seem to not have seen a contract before which is a bit surprising to us. We are waiting to see if their big boss agree with what we had down in paper, which protects both parties. I will update if we both decide to move forward with the job. Update: GFS responded to us saying they don't want to sign the contract. This kinda makes us raise an eye brow, because our generic AI drafted contract is super reasonable. Stuff like if there are any changes, it has to be communicated in writing. I don't get why. I think their refusal to agree in writing really makes us worry and doubt their reliability... we ain't about to drop $20k when there's no reassurance! Too bad I really liked the two people we talked to so far!

I recently worked with GFS Flooring Supply and was extremely impressed with the professionalism and…read morequality of their work. From the initial consultation to the final walkthrough, the team demonstrated strong attention to detail and a clear commitment to customer satisfaction. The flooring installation was completed efficiently, with precise workmanship and a clean finish. Communication throughout the process was consistent and transparent, which made the entire experience smooth and stress-free. The crew was punctual, respectful of the space, and ensured everything was properly cleaned before leaving. Overall, GFS Flooring Supply delivered excellent results at a fair price. I would confidently recommend their services to anyone in need of flooring, restoration, or interior work.