My Wife and I went to Olson Rug, in Arlington Heights, looking for carpeting for our Master Bedroom. Luckily, we had the opportunity to work with Steve, who is extremely knowledgeable about both his Products and the entire process from needs to installation. Additionally, he is low-key and interjects his opinion only as necessary. Furthermore, he is personable, and spent every minute that we needed to tend to details. Steve proved to be very low-pressure, which we appreciated, very much. We ended up leaving the store with samples to take home. Beforehand, however, Steve suggested that we look into each sample on its own merits. This bit of advice proved to be the most important factor in making our determination, as we ended up choosing a product which, originally, was not at the top of our list. Two days later, we returned to the store where, upon our request, Steve showed us even more possibilities. Ultimately, we ended up going with the one that we singled out, at home. Nonetheless, his further insights were valuable. Thereafter, we moved toward completing our Order, Number 452306, but not before Steve reviewed our padding options, detailing the pros and cons of each based on out inputs. He even laid out samples, on the floor over a similar carpeting to that which we chose, for us to walk on. Thus, we were able to get a feel for how it would feel to walk on, at home. As we understand that padding is extremely important to the overall product, we were thankful for each detail that he provided, including the actual walking. Overall, this potentially stressful shopping experience was made manageable by Steve. He is a credit to Olson Rug Company, and should be recognized for his outstanding Work Ethic. We certainly will seek out Steve for our future carpeting needs! read more

Often, going shopping for household items with my husband is not something I look forward to. He does a lot of research and asks a lot of questions. I do some research but, I 'm kind of a go with your gut kinda gal. Today was our second shot at looking for carpeting. We had bought from Olson before but have since moved to a new home in a new location and stopped at a new store (for us). I've worked in sales before and I usually prepare myself for a tiring and frustrating experience. Today was refreshing. Our salesman, Steve, was not at all pushy but asked us pertinent questions to help determine how he could best help...thank God! He was knowledgeable and patient and knew how to answer every question we had. To my surprise, he quickly narrowed the field down for us, we found what we wanted, left a deposit, and left the store feeling good about our experience. He shared with us that he had worked for Olson for 32 years! Olson has been around for almost 150 years and, it seems, there is a good reason for that. read more

I recently moved into a home that has horrible carpeting going up the stairs. It has driven me crazy since we moved in. I shopped around a bit and ended up at Olson. They had what I was looking for! On top of that, Steve, the gentleman that helped me was the best person I had worked with all day. I have a birthday/house warming party coming up and he understood my desire to get the ball rolling and have the job completed before then. He also was very honest about what carpets are best for stairs, the prices, and the process. He knew this was my first time buying carpet and guided me through it all. He didn't just try to make a buck. Steve also stayed after closing time to make sure all my questions were answered. I was treated like family. I would recommend everyone see him for any flooring needs. Steve will now have my business for anything my home needs!!! 448425 read more

We purchased carpet and tiles from Olson in October and the service from the Arlington Heights location was great! We went to a different location initially and the experience was total opposite. We are so glad we walked into the Arlington Heights store. Our sales person, Mr Steve Bulmash was exceptional. He asked us questions, offered suggestions and helped us pick the perfect flooring options always keeping our budget in mind. He made sure we were happy with the purchase as well as the whole experience. They had to come in a couple of times to do the measurements as they missed a flight of stairs initially and can do better with scheduling. However Steve did his best to make things happen on schedule. The carpet crew, Leo and team were great too and did an awesome job with our stairs! Olson Arlington Heights is going to be our go to place for flooring options. read more

We showed up at the store about 30 minutes before closing, terrible I know, but we just wanted to take a quick look to see what options we had for new carpet to go with our new bedroom set. We walked out 45 minutes later with an order for beautiful carpet in our bedroom and our office. Steve was so helpful and accommodating and never made us feel rushed even though we kept him 20 minutes late. We were concerned about pets and stains and he directed us to carpets that would suit our needs. The selection is amazing and inspires you to redo the floors in your entire home. They were able to schedule measurements for my day off and gave us a great deal with the promotions they were running without giving us the runaround. Thanks for staying to help us out! read more

We needed to carpet our stairs after having new stair treads installed. They were so slippery that my wife slipped and fell down the stairs. Thankfully she was not hurt but that was a warning to put some carpet down. We came to Olson Rug & Flooring and was greeted by the Manager Steve. His concern for how my wife was feeling made us feel very comfortable talking with him about the carpeting. We soon discovered how knowledgeable he is in carpeting. He recommended carpeting that would hold up well on stairs. After selecting two different carpets for our two staircases we added two runners to match the stair runner for our front foyer. Thank you for the great service and guidance. Fred W. read more

I came here to find flooring for my condo. Steve Bulmash, the Manager, greeted me when I walked into the store and once I had explained what I was looking for, very patiently explained to me about the different types of wood and then showed me all the samples. The condo association had certain rules about what has to installed under the wood floor and after reviewing the information, Steve called me with a quote and answered the questions I had plus had researched the condo requirements. I was very impressed with Steve's knowledge, professionalism and calm demeanor. I would definitely recommend Olsen Rug as the place to go and Steve Bulmash as the person to see! read more

We just purchased new carpeting for our master bedroom. Steve (the store manager) met us at the door, and without being pushy at all, he simply asked us what our needs were, listened to what we had to say, and gave us the exact information we needed to make our decision. The carpeting we chose was exactly what we were looking for, and in our price range. It was a pleasure meeting Steve, and working with him made the whole process very easy. I highly recommend Olson Rugs on Rand Road if you are in the market for new carpeting. Order #449084 Arlington Heights, IL Olson Rug & Flooring Store Steve, Store Manager read more

I am a repeat customer of Olson Rug. I visited their Arlington Heights store today, and Steve Bulmash helped me choose the carpeting for my family room in my basement. He was extremely helpful and knowledgeable. He explained the changes in carpeting since my last purchase 14 years ago at Olson. He gave me several options but did not overwhelm me with too many choices, which I really appreciated. I left feeling that I had made the right decision and felt very confident that I would be happy with my choice thanks to Steve's guidance. Thanks, Steve. Order 450090 read more

We had a pleasant experience buying carpeting for my mother. Steve, the manager, understood our needs and gave us various options within our price range. He was thorough explaining the measurement, installation, and removal of my mother's old carpet. He made sure we knew everything involved in the purchase of new carpeting. We are confident that we will be happy with the result. Returned again to Olson Rug due to our previous pleasant experience with Steve B. He helped us with our current need for our home and guided us to what we feel is a great fit and choice read more

We visited many stores in the area looking for just the right carpeting for our family room. The service and help we received from Steve B. topped them all. Steve's professional and friendly manner made us feel at ease and he was very knowledgable of the services and products Olson offers. He guided us through a smooth and easy selection and order process. I was impressed by the selection of products at the store and the great service we received from Steve. I would recommend this store to anyone and will definitely go back myself. What a great store! read more

Olson Rug in Arlington Heights may not be the 'biggest' store in the area but their knowledgable salesman is what makes them better. We worked with Mr. Steve Bulmash to help us select new flooring for a remodeling. No high pressure sales pitch was ever encountered which made for an enjoyable shopping experience. Steve listened to all of our concerns and answered any questions 'truthfully'. We will return for future flooring purchases as the larger stores can't compete when it comes to providing outstanding customer service! Ref # 449377 read more

We had to replace our carpet after damages caused by a careless neighbor...long story. Steve Bulmash helped us pick out a carpet similar to what we had and to stay within our budget for insurance allowance. He didn't push us or try to upsell us. During a trying time, picking out new carpet has been one of the easier parts of all this task thanks to Steve who was very knowledgeable, professional and friendly. We ordered our carpet today and when we receive the carpet, I'll add to the review for that part. So far, we've been very pleased. read more

What a great experience! We went to Olson to see if we could solve a carpeting dilemma for a special needs relative and met the manager, Steve B. Before we were done we had three possible solutions as well as the prices for each solution. We made our decision and returned to the store where we again met Steve B. Again Steve made the ordering process easy and we left feeling we understood all our options, costs and time frames. We cannot say enough about the very personal service we received from this gentleman and the Olson Rug Co. read more

By the time we got to Olson Rug we had already looked at a competitive store and had had another vendor visit us in our home. To put it mildly, we were very confused. Steve B let us look around, answered our questions, made some suggestions, and genuinely helped us resolve our carpeting problems. He was a pleasure to work with, and he gave us a budget friendly quote. The installers arrived right on time, worked quickly, and cleaned up everything. ....a thoroughly professional job. We could not be happier with our choice of Olson rug. read more

I have visited several carpet stores recently in search of the perfect carpet for two area rugs. Steve Bulmash, Manager, pointed me in the right direction and made himself available for questions without hounding me. My experience was very comfortable and Steve was very knowledgable and attentive to my needs. He was a refreshing change as compared to my experiences in the other carpet stores that I had recently visited. I would definitely recommend Steve to consumers who are shopping for carpeting and flooring. read more

12/23/2017 From Bob and Carole S. When it is time to buy carpet, you go to the company with the most experience and knowledge that will satisfy your needs. We went to Olsen Rug in Arlington Hts. and met Steve, who exceeded our expectations. His pleasant manner, knowledge of the products, and attention to our budget requirements was what convinced us to purchase some Olsen carpet. After 30 years as an Olsen sales person, Steve still has the customer's best interests at heart. Thanks Steve!!! read more

We're in process of a total remodel of our newly purchased town home. Needless to say, i have worked with all kinds of customer service people over the last 6 weeks. We knew Olson Rugs had a reputation of selling quality products and used their own installers, but it was a special bonus to work with someone as knowledgeable and with the sensitivity, and customer service skills of Steve at Olson Rugs in Arlington Heights. It was a joy to so easily make our carpeting decision this afternoon. read more

After purchasing my carpeting, I questioned the calculated square footage because the price went up. Steve tried to reassure us that the square footage was proper for the space, even by personally coming back out the house a 2nd time and discussing where we (not Olson) wanted the seams. We couldn't come to terms and eventually got a much better price ($1,200 less!), quality carpet, and the proper measurements from Empire Carpet. Probably won't be back to Olson, and love our new carpeting. read more