We've been to this location a few different times while we're in the area. Usually they are well so depending on what you're looking for, but if you would like to have certain bakery item, since this is a popular location, I would suggest to get your items early in the morning for your fresh baked goods. I wanted to redeem one of my birthday freebies for donuts, but unfortunately, when I came in the afternoon, all of the donuts were gone is set for maybe two or three.! Usually, the staff is friendly, but I did notice a few of the staff members did not agreed once I passed them by. They were just walking by without greeting a customers. read more

I've been going here for years . Dawn is only nice to me when I'm by myself. she is always rude to my husband. She usually makes disrespectful comments when we go in with our kids. I dread using the check out lane and usually use self checkout as much as I can. read more

We love this place - it's our neighborhood store! The pharmacy is top notch, and the clerks are friendly.

This is the second Basha's we've been to and we're getting to like the chain. This place organized and the staff are friendly and helpful. They have fewer choices than other chains but still plenty. My Chinese wife tells me the Tofu here is superior to what is sold at HMart, read more

Lady working the bakery counter was unbelievably rude. We tried to order a very basic cake - a sheet cake with an edible photo printed on top. They advertise these cakes in the binder right there at the counter. When we showed her the photo we wanted, she practically laughed in our faces, scoffed and said "Oh I can't do that. I'm not THAT good". You can't make a sheet cake with a printed photo laid on top? As we looked through the binder and tried to order something else from the example photos, she then said she can't make ANY of those cakes because her printer is broken. So which is it - you're not "good" enough to make a basic sheet cake, or the printer is broken? It sounds like she just didn't feel like taking an order. We asked if we should go to a different Bashas and she said "well...you can TRY!" as if our request was so outrageous. What is wrong with this lady? read more

Great place to shop, has good selection, very quiet and laid back grocery store with a starbucks. nice that it has a bakery and meat selection read more

C.C and Dawn will make your entire day. Great product, great prices, and great people. Will forever love this store.

Shaid in the Baker Department is my go to for my kids birthday cakes! I usually go in a week before and show her a few photos of what I'm looking for and she always nails it! Not only do her cakes look beautiful, they are also yummy!! You can even choose fillings like fresh strawberry jam, cookies and cream, and cream cheese! Shaid is so sweet and beyond talented! read more

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An exceptional Bashas' location! Called ahead to inquire about their hot deli breakfast selection, and was connected without delay and spoke with "George," who was both helpful and courteous. Arriving shortly thereafter (and per request), George put an amazing Keto breakfast plate together for me. I've been to several Bashas' locations in and around Phoenix, and to date, this was the best experience, by far! read more

I am not from this area and travel a lot. We shopped twice at Bashas. The first day a clerk was really nice knew we were visiting used her card to discount us. The next day I went again and asked Leslie at the front to use her card. She was rude said they don't have them and said go on your phone. She added we don't do that. My reply funny the clerk yesterday did it. Leslie must be having a bad day since her customer service was poor. I will try Fry's next time. read more

Bashas again teamed up St. Vincent Dean Paul and 12 News for their annual Turkey Tuesday! I never knew this event existed. My mom was watching the news and gave me a call. Different vendors were out supporting the event. At the west valley Surprise location they had awesome live music, Surprise police and fire, Lengendary Martial Arts, Spruce Mobil Banking, Trend Booths, Eatz n Treatz, The Sanctuary for Animals - Phoenix Herpetology Society, Spencer's Place, and The Office Toolbox. These vendors offered treats and crafts for the kids. Our girls made bookmakers, paper bag turkeys, and thanks to Bashas decorate huge turkey cookies with colored frosting and sprinkles. Theybreally put a lot into it. Inside Bashas they had turkeys for 79 cents a pound. They were not priced as that and I don't think most people realized that. The $30 turkeys I picked out only ended up being $13 a piece so we went back for more. When checking out you can donate to provide more turkeys amd food boxes. When donating you can fill out a feather and place it on the turkey and are welcome to a free pumpkin pie. A lot of people really put a lot of time. So appreciated and neat when people come together who care.This store is a hot spot in the afternoon as everyone is swinging in after work as if it was a convenient store.The bakery is full of beautiful baked goods. Their rolls are some of my husband's local favorites. read more

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Basha's is organized well. I went in, found everything I needed and went through the check-out quickly. My cashier was friendly and asked me if I found everything alright. I look forward to coming back again soon so that I can explore unique products that they might carry. The store was clean and orderly. The signage was clear. The produce looked fresh. I wish I got their weekly flyer. read more

They only get 2 stars because the birthday cake was delicious. Other than that, we are highly disappointed and let down by them today. We were throwing a birthday party for my son and we called bashas about 2 hours prior to the party to order 3 pizzas. No problem they said over the phone as they took our order and information down. 1pm came and my fiance arrived to pick up the pizza. The department manager came up and said "We don't have your pizza. We forgot to make dough for the pizza. Sorry about that!" My fiancee was calm and asked them why they took our order. The manager said that they had one dough ball. If that was the case, they should of let us know, we would of just had them bake one pizza. Shame on us for not having a backup plan for pizza because we ended up going to the party without a pizza. My son still had a good time but the closing manager last night should of made sure things were prepped for the following day so that whoever was working this morning/early afternoon wasn't set up for failure. read more

I do like that Basha's is a smaller grocery store but however due to their current remodeling I was hoping that they might have more of a better selection. But my favorite thing here is their hot foods selection. They have the best breakfast burrito! This thing is huge! When I get it I eat half for breakfast and the other half for lunch...you get my drift that's how big it is. They have awesome fish as well. The Mac and cheese is super creamy and delicious too. The mash potatoes however are too runny and have some what of a lemon taste. I think they need to work on those. Oh and don't forget to check out their donuts also one of my favorites. Those are heavy but wow so good! read more

Bashas' - Deli menu - Grocery Near Me - Surprise, Arizona

This Bashas grocery store has been a favorite of mine since moving here 10 years ago. The employees are very friendly and willing to help their customers out in any way they can. I especially like the fact that they make their customers feel like they are part of their family. To name a few, Marilyn, CeCe, Leslie, Crystal, and John are just the best of the best. There are others but maybe you should go into Bashas yourself for a calmer grocery shopping experience. I did and glad I did. read more

Will update my review once I'm personally notified that the wicked witch of the register has been let go. Otherwise, fantastic fresh food, and always clean and friendly. Well, not always. I take that back. read more

Basha's is always so clean and nice. I don't think I've ever been in to a Basha's and been disappointed. This ones a pretty good distance from my house so I'd never been it it before, but since I was in the area I decided to stop and check out the sales. Pretty great deals. I wish they'd build another one in Surprise. Nice neighborhood and not overly crowded. read more

This store is soo slow!! The employees are literally the worst at customer service. They are always under staffed. I needed help in the self check out and I literally had to wait 10 minutes for someone to finally come and help me. And when they came over they were walking as if they didn't care that I have been waiting. A little urgency wouldn't have killed them. I would never recommend this store. read more

This store has to be one of the slowest I've ever been. You can stand and wait up to 15 minutes at the service desk with no one helping. The manager has no customer service skills and never do they help assist one of their checkers when they are busy. I continue to shop here because it's convenient but not anymore. They win. read more

The meat department has the freshest meat of any grocery store in the area The Pharmacy - personal service, great selection. Like walking back in time to the old days. Kevin and Juanita are wonderful. Frys, Walmart, Safeway Walgreens have nothing compared to Bashas for service. Deli and the hot foods section has has the worst service. They will completely ignore you. or better yet, no one is there. I have complained to the management, and seen no improvement. Bakery department is beautiful, fresh. The donuts are absolutely decadent. Front end service is Friendly. If you are in a rush, Go to Bashas. Rarely any more than one person in line, as well as the self check outs. read more

If you are ordering from this store make sure you check the product. I ordered a premade bag of greek salad along with several other items through Insta cart. The salad was almost liquified. When I called the store and spoke with Austin he said it was the shopper's fault that they picked a bad salad. Ok..... While the shopper should have been a bit more observant, this salad was completely brown and in the process of liquifying! In other words "sorry chump, not my problem" If I could upload a picture of what they had on the shelf you would be appalled. I definitely will not be having anyone shop for me at this store again. As everyone should know there are many cases of food poisoning from vegetables with some fatalities. read more

I have mixed feelings. On one hand, they are improving....or at least trying. On the other, they still need a LOT of work. The have advertised fresh produce, lower prices. Unfortunately, the quality is still VERY spotty. Don't get me wrong, the store is clean and has a great location. It is super convenient, but that's how I see it...a convenient store. I run in for a single item I might be in desperate need of, or don't have time to walk through a full sized grocery store, and that is pretty much it. As a matter of fact, I often skip it to go right across the street to Walgreens because I've been burned so many times on selection and price. The front of the house only ever has one cashier, and usually a grumpy gentleman with a less than sunny disposition, so I always opt for self check out. *Extra star as today as I was smiled at as I was leaving by a friendly younger lady helping bag groceries. (Please stay!) Overall, prices are high and selection is slowly improving. I'd prefer choices I'd actually use! There are full isles I've never seen anyone in! Back of the house staff is friendly and helpful if you can hunt them down. Butcher is awesome, but again, usually alone, so difficult to locate. I'm hoping the improvements keep coming, and for crying out loud...if you're going to charge an arm & a leg, have high quality products and great customer service (that includes ENOUGH people working). read more

Bashas' - Overripe fruit - Grocery Near Me - Surprise, Arizona

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Basha's is not my regular grocery store, but it is my neighborhood store and I use it mostly when I need to run in and grab something. Each and every time I go here I am disappointed. They rarely have more than 1 checkout lane open and it usually has a long line. They do have self-checkout, but they got rid of the person overseeing the machines. When an error is thrown (which it always does), you have to flag down someone to clear it. There's always people waiting at the customer service counter and usually no one is there or there's a long line with only one person watching. I've learned to always double check expiration dates when I go there because I had about 3 trips in a row where I got home and the item was expired. I have bought that to the manager's attention and they did remedy only the item I told them about. I contacted Bash's corporate and expressed these same concerns. I got a reply from Rob Johnson who said the would work with the store to remedy the issues. I've gone back twice since and the issues still remain. Rob told me to reply back if I had similar issues, and I did reply back. Never heard anything else from them. I know they are trying to recover from Bankruptcy, but if you're going to give up on customer service, what's the point. read more

I have went into Bashas 3X in the past week to find out about a promotion for a local event that they sponsor, was in their add, and they are to have a display in which to enter for free tickets/ and you can purchase (?) for free tickets... NO ONE can tell me what the hell I need to purchase... I got one manager, was told to come back the next day to talk to the next manager (it was ONLY the 1st day of the ad and they did not have the info yet...) Understood, today trip 3, (the NEW ad came out yesterday... still NO ONE can tell me a thing! REALLY??? Buy Miller beer he tells me... ok, 6pk, 12 pk??? He does not know... Go figure!?! I could have bought the stupid tickets for what I spent driving down there trying to find out what you should have been able to find out on day 2... read more

This grocery store literally gives me the worst experience ever - EVERYTIME. The worst part is that it is only two minutes away from my house and I have given them MULTIPLE times to correct themselves while quick running in to grab a few items when needed in a pinch. Save yourself the hassle and drive the extra few minutes to go somewhere else. If I could give zero stars - I would. read more

I stop here three days a week for my lunches for work. Everything is always neat and clean. Produce is the best in the area, sales could be better but thats not the individual stores fault, and their self check out normally doesnt give me any problems. There are a few cashiers who recognize me but for the life of me I cant remember their names. One is very chatty and always makes me smile, (blonde and maybe in her late 40s?)I can tell sometimes her talking bothers those behind me, but if you dont like it go to self check out for your 12 pack of cheap beer. Keep up the good work. You bakery and produce are your greatest selling points! read more

The workers their are rude and treat people with no respect so I used to like it but don't anymore

Great people with great hearts! I lost my wallet there last night & basically had a heart attack just thinking of where it could be. I called this morning & an honorable worker had found my wallet & saved it for me. Nothing was touched, everything was in place. I am forever thankful for that person who found my wallet!!! I can't thank them enough!!! On another note I love bashas because they always have the Shamrock Farms Lactose Free milk my son drinks. Frys, Safeway, & walmart is always out of that milk. Thank God for Bashas!! read more

I have been to this store a handful of time to grab an item or two because it's around the corner from my house. I have yet to have an employee be friendly. They always seem to be grumpy and act put out when interacting with you. The selection is poor and very overpriced. Went in today for a couple things, one being Greek yogurt and the majority were expired and the ones that weren't were going to be in the next day or two. The produce section is pitiful. I will not be returning. read more

I go to this Basha's all of the time. It is a great store. It is clean and the staff is always friendly to me.

I can't tell you how many times I've had come home to find expired food. Thus week while shopping my daughter and I were getting the Farmer John bacon that was on sale. There were only a couple left that appeared to be edible. There were several packages that looked gross and discolored. I had bought some fig newtons on Friday the 9th of March. I opened them Sunday night the 11th and they were stale. I checked the date and it was dated March 5th. I had already thrown away my receipt. Who keeps receipts from a grocery store? Who has to check dates before you buy cookies? Unreal. I think I'll drive the extra 7 miles to the Sun City West Bashas to shop. I won't shop at this one on Waddell that's only 1/2 my Home anymore. read more

Beautiful store! They even have a kids play area. We went to get 6 sandwiches at the deli and felt like they didn't want our business. It was very strange. They acted like we asked for 10 sandwiches. We wanted to wait for them, not a big order in my humble opinion. The manager was called in to take this very large order. Where am I said? Was I missing something? The manager said we should have called the order in. SERIOUSLY? I told her we're visiting and trying to get sandwiches for our family. We're okay to wait a little. The Manager said ok but we'll have to help the other customers too. I looked around for anyone else? Nope no one.. I said OKAY no problem. Finally she took our order. If I was familiar with the area I would have left and gone to a place that welcomes customers. I'm still confused about this interaction at the deli? read more

So I am changing my review from 2 stars to 1 star!!! I ordered my daughters 12th birthday cake on a Wed for a Friday pickup. I go to pick up the cake after work on Friday around 6pm and guess what? NO CAKE!!! They NEVER made it! I was extremely upset! We've only lived here for 2 years (no family nearby) and no big party so I was expecting at LEAST a cake she would LOVE! It's been a tradition for me to order a way cool surprise cake for my kids on their birthday. Well that didn't happen this year! They did give me a free cake of my choice (but they all look the same) I have vowed to never shop there AGAIN! I've been giving them 90% of my business as far as grocery shopping since we've been in this area. Well, no more! read more

I had an bad experience here yesterday and today with a person behind the bakery counter. Terrible customer service. She dismissed my request 2 days in a row and very rudely. Looking at the reviews it seems quite a few people had serious issues with employees not really caring to take care of you. Interesting. Guess I'll go to Frys market place instead considering the management doesn't seem to care. Wow read more

Staff is ok, sometimes they look bothered by doing their job. Store is kept clean and is in a nice area. read more

Bashas' - Grocery Near Me - Surprise, Arizona

Not as well stocked as Fry's or Safeway and way less interesting than Sprouts or Trader Joe's, but it will do in a pinch. Disappointed they don't carry any organic chicken. But if you're looking for Christmas decorations in September, it's the place to be! read more

Overpriced wine, terrible meat and seafood department and one cashier all of the time. I will drive elsewhere from now one. This place is going downhill quick. Oh did I mention an employee smoking right by the front door-yuck! read more

You won't find nicer employees or a cleaner layout. Everything is easy to find and they have the most welcoming staff. There is hardly ever any wait time and when we ask for help they eagerly oblige. The prices are no worse or better than any of the other establishments. What sets this store apart is the proximity and cordiality we feel. Try their Starbucks. They're great too. read more

I like this store for many reasons. They carry Boars Head in the deli, the best fresh bread and donuts abd a good meat department. So the shopping experience is good until you reach the checkout. They have a woman ringing customers who is just a nasty old bag who ruins the whole shopping experience. She acts like she's doing you a tremendous favor by ringing up your sale. She is always having a personal conversation with whoever may be hanging around so you are basically ignored when you first walk up to the checkout and then she will continue to talk while she's ringing the sale. Its the stores last chance to leave an impression on their customer and they fail miserably.. Baxk to Frys i guess.. read more

Nice to have a Bashas on the way home from work to pick up a deal. I really miss the one that had closed down in Goodyear. This Location is decent. Very friendly employees and clean store. I have been here once. So I will have more to write about in the future. read more