Just had the friendliest service from the young gentleman working tonight. He engaged with my 3 sons. Gave out samples, gave them fun hats. Made our night. Thank you for showing us great kindness. Appreciate you! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - La Habra, California

Um... did you guys add a tiny bit of protein? Found a bug inside an icecream scoop. Be aware! read more

Baskin-Robbins - A tiny bit of extra protein inside my icecream scoop! Wow! - Ice Cream & Frozen Yogurt Near Me - La Habra, California

The employee at this location is very stingy with his scoops. I'm not sure if his parents own this location or not.

My original complaint would have just been the fact that they under fill the cups but today while eating my rocky road I discovered not 1 but 2 strands of hair mixed up all in the ice cream frozen. If it were mine it would have just fell on top but the fact that it was mixed up frozen in the ice cream was disgusting. The girls that work there DO NOT wear hair nets or gloves , which is completely unsanitary! You'd think with everything going on these days they'd step up there Covid Sanitation procedure but it's the opposite. Who likes buying ice cream that you can clearly see the workers un-gloved hands touching your ice cream and then having to worry about choking on hair. If your going to pick a location go to La Miranda location on beach. They fill up the cups and I've never had an issue with hair! read more

Never stepping foot in this place ever again. I'm taking my business to Whittier instead. Much more nicer and welcoming than here. The single scoop given to me is ridiculous. Completely ripped me and the fact that they raise the pre-packed tubs for a dollar more tells me that all this places wants is your money. According to the manager it's more because of the location. Very stingy with the ice cream is not worth paying more. Whittier location has the pre-packed ice cream at 11.99 still and so much better with the single scoop serving. Very friendly and worth it. read more

Friendly customer service! As soon as I walked in was greeted with a smile and if I needed any help by Abby. Darshna and Abby were quick to help me pick out a ice cream cake even though they didn't have the exact flavor I wanted I went with something close. They did look in the back and gave me options which was appreciated. Reasonable pricing..definitely way better than cold stone down the street who are always so rude and what ice cream shop has no AC..doesn't make you want to buy. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - La Habra, California

After being in the store for 10 minutes, as the girl in the front was doing who knows what. She started started help us and after we made the first order she decided to tell us we needed a mask. She called the owner who clearly was clueless to their own policy and when I questioned her she said I was ridiculous. Your reviews clearly explain your service read more

I come here all the time & order the same thing: an original Cappucino Blast. I'm 99% sure the ice cream they use for this product is regular Vanilla. However the girl that made it this time around scooped out of a tub that was labeled "Fat Free Vanilla Frozen Yogurt".. I didn't say anything because I didn't want to be THAT customer & I trusted she knew what she was doing with her recipes. Maybe she was new, I get it we've all been there. So I got to my car & took a sip (prbly should have tasted it once she handed it to me) & it did not taste the same. At all. Kind of gross actually. So now I know next time to say something while I'm still in the store. read more

Baskin-Robbins - Medium Original Cappucino Blast - Ice Cream & Frozen Yogurt Near Me - La Habra, California

Horrible service! My sons birthday cake melted by the time I got home...10 min drive! Immediately put the cake in the freezer when I got home and had to get my family fed dinner so I could not deal with the cake situation at the time. We finally sang happy birthday about 2 hours later and when pulling the cake out it was still soft and melting. Was not my freezer either because everything else is rock hard in there! When I called at approx 8:30pm to let them know, a woman answered and was very rude she accused me of ruining the cake and said it was my fault and I must have left the cake out. Except for when we got there to pick up the cake they couldn't find it and not to mention you are suppose to let the cake thaw for 20 min before cutting it anyways! Not my first time buying an ice cream cake but most definitely my last time at this place! After arguing with the rude woman on the phone who kept accusing me and flat out told me it was my fault the cake was ruined, I asked to have the owner call me because speaking to that person was pointless she also refused to give me her name, she said she didn't have to... it's now been 6 days and I have yet to hear from anyone! Not to mention I called a second time on Thursday and spoke with someone and called first thing Friday morning and still nothing! This is unacceptable and not ok to run a business! I'm very disappointed I would recommend going elsewhere so you don't have to deal with a situation like mine. I would give zero stars if I could! read more

Baskin-Robbins - This is how the cake looked when pulled out, the sides were also flat - Ice Cream & Frozen Yogurt Near Me - La Habra, California

After being rudely told to go away at the one on Colima and Hacienda Height Blvd (at 9:29), I decided to try this one. Both of the ladies working were very very nice! Thank you so much for satisfying my cookie dough craving! The Vegan was just as good as the regular! Your my new BR spot!!!!!! read more

This place comes through till 10 with peanut butter chocolate ice cream. I love if cream!!! read more

Walked into a very hostile environment, waved as I walked in.. no wave back. Then stood there for 5 minutes & got no service so I walked out. What is going on here? Pardon my French but this is not freaking okay.. read more

We go to BR often but this is my first visit of this location. I was greeted with a nice hello from Amanda. It looked like she was the only employee there and there were several customers that needed to be served. Amanda did a really great job of acknowledging each guest and making sure they knew they were not forgotten about while they waited. Well Amanda scooped my ice cream we engaged in pleasant conversation. It is so nice to see a young high school student with such great customer service. I really enjoyed my ice cream. Thank you BR! read more

Smallest adult scoops I've ever seen. And the guy wasn't even friendly. He was curt and cold. Paid in cash and got my change back but not so much as a thank you. Don't they realize they're in the people business. They give a great company a bad name. I've been a BR fan and customer for over 50 years. read more

Stopped their Tuesday Family Night. No napkins given. Big Sign saying buy 2 or more scoops get a free waffle cone... bought 4 cones asked for the free waffle cone- nope. In fact, charged extra for cone! 2.99 for 2oz / 3 tablespoons for Kids size VERY DISAPPOINTED! read more

Today Sunday I dropped by around 7:15pm for a scoop of ice cream and the guy working was rude because as I was looking at the options he was rushing me the whole time and then I looked up and him and his colleague went to the back and after a few minutes he came back out and then I told him the flavor I wanted and he served it left it on the register and took the next guest who had just walked in charged her then me. This was very unprofessional and rude of his part. Never coming back to this La Habra Location again. read more

I was charged 6 times for one purchase I made. Ensure you check your account the next day.

My wife just ordered a standard 2 scoop sundae, and I wonder: does the owner instruct the employees to TRY and give the customers as small of a scoop as possible? The chocolate peanut butter scoop inside my wifes sundae was TINY! read more

2 days ago my father ordered me an icecream cake for my birthday with the Philadelphia eagles. My father gets a call today on my birthday that the owner who designed the cake had put the philidephia Phillies which was the wrong team. Amanda tried her best to resolve the situation by offering only a refund for the image or the entire order, but not a percentage off the cake. We asked if they could mark the cake down since we still wanted the cake but we were informed the owner still wanted to charge us full price for the wrong cake. We are deeply dissatisfied and disappointed in the entire situation and we will not be returning to Baskin - Robbins due to poor management, ownership and poor customer service. read more

The employees are friendly and the ice cream is delicious. What's not to love? I highly recommend the flavor "gold medal ribbon" it's so good!! It's vanilla and chocolate ice cream with caramel swirled in. read more

I like 31 flavors but... staff needs training. ordered 2 banana Royales. The girl behind the counter had no gloves on & her finger in each cup while asking me what kind of ice cream to put in the cups. She seemed to give me an attitude when I said we need to be covid friendly and to give me new cups & to put gloves on. Their quantity of what you get changes every time I go there. read more

Late night ice cream run! Still good service 20 minutes before closing....I Ordered a scoop of blue green purple ice cream and a medium Strawberry Banana Smoothie [Half of Banana] Delicious ! Medium size seems like a large which is a thumbs up ! I live 3 minutes away and I finished it on my way back home Lol read more

Baskin-Robbins - 3 Minutes After Ordering My Smoothie #GoneInSeconds - Ice Cream & Frozen Yogurt Near Me - La Habra, California

I love baskin Robbins but this has been by far the worst location I've been to. Amanda was rudely serving me while talking to her friends and made my drinks wrong. I tried correcting her but she insisted on being wrong. Never coming here again! read more

It's probably silly to rate a BR since most folks just go to the closest one and don't look at reviews BUT I was on a MISSION tonight to find LEMON CUSTARD. Literally haven't found it in like five years up in LA. But now I'm in the OC and reaping the benefits of all its chain businesses glory! I started down the yelp list of BR's tonight not even with an ounce of hope. One shop said it was a "spring flavor". Spring flavor my ass - this deliciousness knows NO SEASONS!! Then I called this location and the sweet girl who answered said yes, we have it! SAY THAT AGAIN INTO MY GOOD EAR! No way!! As I flew into the air, husband hot on my heels, I had a horrible negative thought that I would get there and they wouldn't really have it - even though I made the girl repeat it several times and assure me they had plenty in stock. TEN ANXIOUS MINUTES LATER we arrive and I fly out of the car not even letting my hubby come to a full stop. I rush up to the counter like a fat kid at Thanksgiving and I can SEE THE GLOW OF THE LEMON CUSTARD! The two lovely young ladies behind the counter could not have been more sweet and they helped me not feel like a total crazy middle aged person with a weird sweet tooth in pajama bottoms. So, why bother leaving a review for BR? Because the franchisee owner needs to CALL ME before getting rid of my precious lemon custard and also know that you've got two great workers (I was in tonight at 9pm) and they deserve a or a golden scoop or for gods sake give them a raise read more

Never order a cake from this location ever. I asked for a simple white cake with chocolate ice cream and I got strawberry ice cream idk how that got mixed up but you f*cked up my nieces birthday... read more

Owner is very rude, cheap and unsanitary. Especially with their employees. Don't waste your time or give this cheap man any of your money

Make sure you don't go 5 to 10 min before closing. Got their doors are Locked and everyone is cleaning up.

I really wish I could give no stars. I went in at 4pm on 9/21/2020. I wanted to place an order for you the next day at 430pm/5pm. They advertise that it can be done with 24 hr notice. (I've ordered from several different locations with no problem). For starters the young lady by the name of Maria, has no customer service skills what so ever, rude unprofessional and does not know how to take a cake order. I would highly recommended some training. I was literally filling out the notes myself as if I worked there. I knew more then she did. I even had to tell her what to write so they knew how to properly make the cake. For example I asked for blue trimming, not only did she have no knowledge of what I was talking about, she assumed I wanted the whole cake blue. I then asked about charge and a receipt and she said she didn't know how to do it and that her manager would call me @ 8pm when he/she was in. At 7:19pm I received a call expecting it to be the manager, but it was Maria letting me know her manager said they were unable to place my order because her manager doesn't come in until 8 pm. So therefore my cake wouldn't be ready by the time I asked. The place closes at 10pm, why would a manager only come in from 8pm till 10pm. Here I am close to 8pm writing this review and also with no cake for my toddlers bday. This is horrible. They clearly state that only a 24 hr notice is needed. No one will ever get to order a cake at this location a manager only comes in for 2 hrs near closing time. I've never had this type of service at any other location. They advertise that they sanitize but the place is filthy. I came here because it's 3 mins from my house. But next time I know to place my order somewhere else and run the risk of it melting by the time I'm home. This place needs to get it together before they are forced to shut down, with service like this I would assume they are on their way out and don't care or value business/customers. read more

Visited this location on Friday night. Unfortunately the owner and his wife have no respect for OCs health mandate during the Covid-19 pandemic. He had two you female workers, himself behind the counter. I was the 3 rd customer in the store and left the family outside. I'm in the middle of my order and his wife comes out from the back holding cakes wearing her mask under her chin. She walked back and forth across the two young employees and her husband. I asked the store owner to please have her put on her mask. He said something to her in his language and she just looked at me as she continued to work on a customers cake. One of the young girls said she's just making cakes. I explained that none of us like wearing a mask but we must do so as she need to keep our community safe and especially our older customers, as I pointed to the 90+ woman he was in the store with her daughter and moreover you're a food establishment. I told the owner I would report him to the county health department for non-compliance. He said something to his wife again and while making a customer's cake pulled her mask up over her mouth and nose and continued making the cake. I paid for what he prepared and left without completing my order. Of note, no hand hygiene and no wiping down where each customer just ordered and paid. They take your money and go on to make the next order. Very risky business for your health. This Baskin Robbins should be closed down until they can follow the health mandate. The owner does not care about you or his young employees. read more

I ordered a cake and it didn't even have the ornaments in it. If I pay for something I expect it to be the way I ordered it. On top I asked to have a message put on and wouldn't even do it. Won't be coming back and for sure will make a complain to headquarters. read more

I'm updating my review to 5 stars based on the owner Eric. He contacted me and apologized about this and offered me a free product or a refund. Even though I didn't have a receipt I got a full refund with no hassle. Things happen and it's nice to have owners and or managers like Eric understand and make it right. Thank you again Eric for your understanding and customer service. read more

They were unable to scan my QR gift code because they said "it wasn't working" this place is a scam.

Very dissatisfied. I ordered a cake for the afternoon of 12/24 called this morning when they opened to make a change and told by the owner they can't make changes because it's already made. I order a cake so it will be fresh not 3-4 days old. That's ridiculous! Definitely will not be doing business with this particular store again!!! read more

Been coming here for years and today, and never had a problem with ordering but today, I believe is the owner missed up the drink. I had a free coupon on a free shake, so I ordered an Oreo Shake and I wanted a large he said no it is only good for a small. Instead of giving me an Oreo shake he gave me a Carmel frappe. I told him it was incorrect drink and he was like no this is what you said and you can't exchange it. read more

My family and I have been going to this place for years even before it was a baskin Robbins it was a Penguins yogurt shop. We have always had pretty decent customer service but this Saturday was a different story. My son was turning 10 and wanted a ice cream cake so we went And picked one out. The owner was the only worker there and watched my son and I pick out a cake and some candles too. Later that night we cut Into a ice cream cake with no cake..... Just ice cream , thinking it was a mistake I called the store and they said oh yeah they have 1 item that is ice cream only... No refund no exchange. The owner was so rude and wouldn't hear anything about a compromise ! Long story short I told him I would NEVER go back there again ... He said fine go to another one call corporate I don't care, just leave .... Wow that's how he treats his customers ? Oh well his loss! read more

I was dealt with terrible service a few months ago as I was yelled at by a worker then and then the owner himself for a mistake that took place because of one of the workers. The owner did not even listen to what I wanted to say and proceeded to yell at me to get out. I'm posting this review to remind everyone that there is a Baskin-Robbins complaint website where you can in fact make a complaint and corporate will call you back! Use it to your benefit. read more

The employees are always nice and friendly. Cappuccino blasts are on sale right now. Delicious!

This place sorta whack. Ice cream is same as any other place but it can be filled with annoying teenagers. Next!

This place is a joke. I literally came here for them just to tell me that they're out of cookies and cream...how does an ice cream shop run out of cookies and cream?? So then i tried asking for my other favorite flavor just to find out they don't have it either.. step it up Baskin Robbins. So I took my money and went down to the Whittier location. And plus this is not the first time I have came and they are out of my flavor. read more

The girl behind the counter was very helpful, getting my granddaughter & niece to try different flavors. Very customer friendly, I'll be back soon read more