New ownership is Horrendous! If you try to contact them they never get back to you. I bought some gift cards and gave them to some kids, the parents came back to me and stated they had a $0 balance prior to attempting to use them, scam beware. I go in today, one customer in front of me being helped, the only employee was taking literally 15 min to scoop ice cream. Unfortunately I couldn't wait another 15/30 min. Disappointing and this location not recommended! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Los Gatos, California

My granddaughter insists we go here! It is warm and welcoming in spite of serving cold ice cream.

Because my birthday is in December I always miss out on my birthday treat at Baskin Robbins but this year I made a point to go no matter the weather and the staff at this location did not disappoint. The ice cream is perfect and the store is clean and bright. It was a super fun time. Thank you for making my cold and rainy birthday a little sweeter! read more

Baskin-Robbins - Baskin Robbins Cotton Candy - Ice Cream & Frozen Yogurt Near Me - Los Gatos, California

My new discovery which is good for my soul but not good for my waistline is the baseball nut flavor. Baskin Robbins has a winner here. My car mysteriously finds it's way here anytime I am on LG Blvd. The kids who work here are super sweet. Make sure to tip them, yes you! read more

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I haven't been to Baskin Robbins in probably 20 years, but they had a coupon for a free scoop if you join their mailing list so I went over after I finished grocery shopping at Nob Hill. The ice cream was delicious and the employee was very friendly and efficient. Looks like they remodeled the inside since the last time I was there. I would definitely go back with my family read more

Baskin-Robbins - Chocolate Ice Cream - Ice Cream & Frozen Yogurt Near Me - Los Gatos, California

Thank you for making this awesome cake for my daughter's Pokémon themed birthday party! I provided the cake decorator a picture and it came out exactly as what we want. The ice cream cake also tastes great. Everyone at the party loves it! read more

Baskin-Robbins - Pokémon themed cake - Ice Cream & Frozen Yogurt Near Me - Los Gatos, California

Thanks to Claire and Julie for making my daughter's birthday cake the most special one ever! With a few days advance notice to plan the design, Claire produced a gorgeous edible doppelgänger of my daughter's favorite stuffie! We were all ecstatically impressed...and almost didn't want to eat the masterpiece (but we eventually succumbed to our ice cream craving). Definitely will come back for more custom cakes in the future! read more

Baskin-Robbins - Three lamb-bears hanging out... which is edible and which is huggable?! - Ice Cream & Frozen Yogurt Near Me - Los Gatos, California

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No good non dairy choices. Not sure if corporate gives them what to sell or if the manager has any say but my daughter can't have dairy and whenever we go there they only have 1 or 2 dairy free ice creams or a sorbet. She's 6 and the flavors are like a lemon ice cream or daiquiri ice cream or a sorbet. Thing she will never eat as she wants cookies n cream or rocky road kind of fun ice cream. It's terrible because a year ago they had multiple dairy free ice cream and we would go every Sunday for a dad and daughter afternoon as a reward for good behavior. We can no longer go. Often I come in to see if anything has changed and it's always the same. Now we have to buy non dairy ice cream pints from Nob Hill and eat at home but that is not as fun as doing the baskin Robbins experience. If the manager has any say in this I hope he/she gets more dairy free options or at least mentions to corporate that need to make more options. 3 stars simply because of this issue. The store is clean the staff is nice but the fact that they essentially give lactose customers disgusting flavors as a choice upsets me more than my 6 year old daughter because she has to no longer experience the daddy daughter afternoon rewards anymore. read more

When is it ever a bad time for ice cream? I was craving something fresh and sweet - thankfully, BR was just a few blocks down! Coming into this Baskin Robbins, a wave of childhood memories flooded over. You can smell the fresh ice cream, waffle cones, and cakes! Yum! Since it had been a bit since I was at Baskin Robbins, I was eager to see what was new! For one, the cakes have taken it to the next level. The grill and pancake cakes? And there's icecream inside? Sign me up! I couldn't believe they created these in house with as much detail as possible. They also have a Tiger milk tea with boba! Although they had a lot of new things up their sleeves, the classics remain. Good ol' fashioned scooped ice cream! I'm typically an almond fudge person, but I wanted to try one of their new flavors. I had taste tested (yes, it's back!) Ube coconut (7/10 - I'm not a coconut fan so this could be biased) and the matcha latte (9/10). The matcha latte ended up wining my heart! It was the perfect combination of creamy and bitter since it's paired with a vanilla ice cream. In my party, a cake batter and gummy bear ice cream was also ordered! They provide the toppings in a ketchup sized container for easy pouring and to avoid allergies - isn't that cool? Overall, this was such a sweet and positive experience! I'm really looking forward to returning and possibly ordering an ice-cream cake for graduation season. Thank you for making my day extra sweet. read more

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The store owner gave prompt feedback to address this issue and provided reasonable solution. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Los Gatos, California

I ordered a too cute cupcake last week. They seems to have new management recently. Juli is amazing cake decorator. The store looks clean and organized. And staff are welcoming and helpful. I will sure be back. read more

Baskin-Robbins - Too Cute Cupcake - Ice Cream & Frozen Yogurt Near Me - Los Gatos, California

Good service, delicious ice cream. Been there hundreds of times and never had any major issue. My goto Basking Robbins :D

It is not a bad place to go to especially during the hot summer days. My dad and I happened upon this place while we were waiting on another appointment. The service was good and the ice cream was as you would expect. I was a little concerned that the worker was not using gloves nor did they wash their hands before handling our food where there is a sink clearly right next to them. However, with all the changes that are happening in the world, I would not be surprised if it is no longer necessary to wash your hands. The worker was also not dressed professionally or properly for their role. It look like they had just woken up from a nap in the back room. This has very little to do with the quality of the ice cream, but it does say something about the establishment and how things are allowed to be run. Other than that, the facility itself is nice and clean. read more

With the exception of the escalating costs, this is the place to get that classic banana split you always remember while you were growing up, either the added bonus of being able to select from the many flavors of ice cream! Bananas, ice cream, strawberry and pineapple sauce, hot fudge, whipped cream, and always topped off with the cherry! Memories are made of this! read more

Julie is amazing to make this Dodger's oreo ice cream chocolate cake for my coworker, Jeff, who is a Dodger's fan. Fast delivery to company office at Mountain View, CA. We are all very thankful for Baskin Robbins, highly recommend to order special cake for your special event from this amazing store :-) read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Los Gatos, California

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Worse experience that we have ever had. YOU WOULD NEVER WANT TO ORDER A CAKE FROM THIS STORE NOW UNDER A NEW OWNER. We ordered a dolphin design BIRTHDAY cake that is supposed to say Happy Birthday on the cake. My husband picked up the cake. When he got home, I saw that they gave us a totally different cake (I am sorry for the customer whose cake got sent to us and who probably wouldn't know about this!). My husband then went back to return the wrong cake and pick up "our" cake. The second time in a row they gave us a wrong cake. When my husband got home, we saw that this time it IS a dolphin cake, but the cake says "Merry Christmas". I called the store and turned out that this is a cake for someone else!!! I am so sorry for the other customer who would no longer have his/her Christmas Cake (and I wondered if they just got the wording wrong for the other customer, as it is AUGUST.) Beyond furious about what happened, and the owner didn't show any sincere sorry for this mess-up. I asked that they deliver the right cake to us and she said no. She said well there is nothing we can do and said "ou, you don't have to bring back the cake" and made it sound like this is a favor that she is giving us...Come on. My kids don't want to eat the cake at all as it is all the wrong flavor!!! As I was typing the above, the store called and said that they are willing to give me the refund and ask that we bring back the wrong cake (what?) They said that in order to get the refund, we need to go into the store!! I frankly couldn't believe what I heard when they said this. Would recommend anyone avoid this store (and the Saratoga one which belongs to the same owner). We used to love the Saratoga store with the caring owner/staff, but this is a completely different one now under new ownership! read more

Appreciate the positive attitudes and patience while the kids order all the time. Ice cream is always good too!

I bought a cake for my mom. the cake looks awesome. The store looks so clean and organize. i haven't been here for so long and I think the place is changed a lot and the management team is doing much better than a few years ago. Thank you so much. read more

Baskin-Robbins - Nice floors and clean - Ice Cream & Frozen Yogurt Near Me - Los Gatos, California

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They are opened a certain hours and have a limited customers that allows to get inside the store for safety purposes. Very friendly staffs, Quick service, and have a varieties of ice cream cakes. read more

Baskin-Robbins - Mint chocolate chip cake - Ice Cream & Frozen Yogurt Near Me - Los Gatos, California

This Baskin Robbins is the worst one I've ever been to. The kids that they have working here are unable to do their jobs unfortunately. On one occasion I ordered a large and medium milkshake.... Both ended up half filled by the employee which I have NEVER had happen. Why would I want to pay for nearly half filled shakes? Yesterday I went back and did not want to make the mistake of ordering shakes again so I ordered sundaes. Boy, was this a mistake. The hot fudge was not hot so it came out in the most disgusting thick chunks ever. Same for the marshmallow topping- never seen anything like it. The employee once again did not fill the cup up completely so again I was overcharged considering. Save your money, go to salt and straw or anywhere else. read more

Excellent orange sherbet & chocolate shakes. Staffed w 3 people, quick service. No complaints! read more

BR is a classic ice cream spot. Staff at this location are super friendly - will definitely return!

I had a great experience at this location. Jonathan, the worker who was on staff, happened to be working alone but still managed to take and make orders efficiently. He didn't let us see him sweat! Great kid, and great customer service. read more

Customer service is really excellent. Keep in mind it's 12:40 on a Monday. Not sure much business at this time. Does anything beat an ice cream cake? The floors are neat up here. Not really a trip hazard, but unsightly to say the least. It's been awhile since I've been to one of these shops. I wanted to try 4 or 5 of the ice cream flavors. Nothing to complain about besides the flooring. read more

Baskin-Robbins - Should fix the floors - Ice Cream & Frozen Yogurt Near Me - Los Gatos, California

They've closed an hour early every time I've tried to come here with no update to the hours.

Walked in on hot day for a scoop of pink bubblegum ice cream... yes I am still a little big kid! Quick Service - however the bubblegum and the ice-cream tasted old... read more

Baskin-Robbins - Pink bubble gum ice cream - Ice Cream & Frozen Yogurt Near Me - Los Gatos, California

The ice cream is good and the people are nice and friendly. However, we tried several times on different days calling them to inquire about cakes, they simply do not pick up the phone. We called the Pollard location in Los Gatos, not only did they pick up the phone immediately, they told us they can take our cake order over the phone, and we paid when we picked up. read more

Best service out there! The staff was super nice and attentive! Definitely recommend, really good ice cream!

It's a nice place to buy ice cream cakes. This store has varieties of cakes choices. It's clean and good service. I felt so happy that the manager took my order less than 24 hours. I told her that tomorrow is my daughter's birthday and I want to order special cake for her. At first, she was hesitate to take my order. But then.., she said "Ok, let me know what ice cream and cake do you like and the decorations. Once again,... thank you so much. I will definitely come back for other cakes next time. read more

Great customer service. I love their cakes. The cakes are always nicely decorated and my kids love them for theme parties. I enjoy the cappuccino blasts to get a good jolt of caffeine for the day. read more

I have to say I was extremely impressed by the customer service of Jose, he was very welcoming and had great customer service the whole time! Keep up the great work! read more

Okay now but they only have one person usually to help people so it's pretty slow. Still lovely employees but it's hard to see a long line and someone doing there job at full capacity. I go to the almend location now They have more flavors and 3-4 people work so it's fast and they can scoop me a pint without me being a jerk and holding up a little league team. read more

Ice cream is great, service is better. After recieving my ice cream, I had accidently dropped the cone to the ground, but the employees were nice enough to give me another one for free. read more

I have been going to Baskin Robbins in this area my whole life (50 years). I used to love going into the store as a little girl and ordering my mint chocolate chip on top and jamoca almond fudge on the bottom on a sugar cone. The scoops were NEVER weighed. They were big and so cold that they had an "al dente" bite to them when you bit into one of them. Well this store here is NOTHING like the 31 Flavors of yore. My experiences here have been horrible. I kept giving them chances and have never been happy with any of my visits. The Jamoca Almond Fudge scoops are always smaller than any other store's, it tastes old and it's never hard enough. You know the texture of partially melted / super soft ice cream? It's a completely different product. I think it's kept on the softer side so the older indian woman has an easier time scooping it. I also ordered a hot fudge sundae once and was shocked to find out that they don't use real hot fudge. The indian lady tried to tell me it was hot fudge but it was just warm chocolate sauce. I've been eating hot fudge sundaes from Baskin Robbins for 50 years. I know what their hot fudge tastes like. Of course the chocolate sauce is cheaper than fudge sauce so of course they're going to serve that instead. And lie about it. I don't get why Baskin Robbins allows these owners to continue in the business of denigrating the Baskin Robbins brand name and reputation. These owners are cheap, they lie, and don't have the first clue about "customer service." If you want the kind of service you remember as a kid (read: big scoops of cold, fresh ice cream, and friendly service) go to the one on Pollard Road or the one on Campbell Ave. Both of these establishments are worth driving the extra miles for. Friendly, American-size servings of really cold and really good ice cream. Just like I remember. read more

We came here after dinner last night. We have been here before and have not had great experiences, but thought we would give it another try. Again, we were disappointed, but this time, it was especially bad. First off, it was Friday night around 7pm and it was empty.....hmmmm. We got two hot fudge sundaes, the ice cream tasted old (you know how it gets those frozen crystals on top and gets a weird texture.,,,the servings (or scoops) were tiny......and the chopped nuts were stale, and by stale, i mean tasted old and were chewy. $11.00 for two, two scoop sundaes that tasted kind of gross. read more

Note to self: next time, even if it is just ice cream, look it up on Yelp first. I don't feel ripped off. I didn't get a faulty ice cream. I did have to wait a bit, but that's not the problem. The problem is, I left the store feeling worse than when I came in. I mean, ice cream is supposed to make people happy. It's pretty hard to run an ice cream store and not make people happy just sort of by default. I guess if you're not into that, perhaps ice cream store ownership is not for you. It is true - I was trying to redeem a coupon for a free cone on my birthday. And in the end, no money changed hands. And I did get my ice cream. But giving me the stink eye about it is supremely unlikely to lead to my returning to your fine establishment the next time I want to actually pay for a tasty frozen treat. Just sayin'. read more

Went here for the first time in a LONG time. Ordered ice cream from a tall blond gentleman named Parker. He was very meticulous in his scooping and created the most perfect ball of ice cream I've ever seen. This kid was as polite as could be. I'm definitely coming back and I am going to tell my friends and family that this B&R is legit! Clean, friendly, and scoops made to perfection! read more

After my second visit and second negative experience, I had to look this place up on yelp! As always, Yelp confirms my suspicion (just read 100% of the reviews) Don't patronize this Baskin Robbins! The owner is cheap and unfriendly. Come-on, if am going to indulge on a nice ice-cream treat, then at least make me feel good doing so! Don't go here! I will not be back. read more

Not sure why I wasted my time here after all the bad reviews. I went last week and sent my teenage son to order me a scoop of ice cream but my ice cream came with hair! A big long hair WRAPPED around the scoop of ice cream to be exact. Seriously gross! I marched back in to let them know. There were 2 women working. A young blonde girl, and an older Indian women. The young girl asked me what was wrong with my ice cream when I pointed to the hair. Even she was grossed out! The older woman offered me another scoop but my guess is the hair was hers since her LONG, BLACK hair was just hanging down under that hat. Aren't they supposed to tie back their hair? UgH! When the long haired woman offered me another scoop I told her "No Thanks!! I'll take my $$ back". I won't be back......ever! read more

Way disappointed! Called on July 4th @ 6:15pm and asked how late they were going to be open, I was told 7:00pm, So my Son and I rushed down the hill (I live near Redwood Estates) and got there at 6:40, the door was locked, the workers just ignored us and one actually ditched out of site as we rattled the door. They may have new ownership, but they still have work to do read more