The 2 girls working at 1:30 on Thursday Nov 21st need some customer service training. Very rude and acted like I interrupted them

Never really get ice cream from here but kids was begging. Ordered it on Uber. Uber person called me telling me they didn't have a flavor ordered for 1 item, ok so we changed that. Then he said no cookie dough topping....Then said they didn't have cookie dough sundae that we ordered, ok fine we changed that. They don't have what's on their menu and my sundae with the cookie dough topping wasn't substituted for anything else because he changed what he said from no cookie dough topping to no cookie dough sundae. Disappointed. Like the question is what did you guys have since they barely had anything else we ordered. Maybe a good reason I never come here. read more

Asked for a cappuccino blast drink, and it literally just taste like ice. Also why do I feel like they always got an attitude when you ask for a drink? Never coming back or recommended this place because it's really hard for them to do their job. read more

I am not one to usually get upset with poor customer service, but my last experience at Baskin Robbins was slow and messed up every step of the way. The staff is incredibly incompetent at the Mililani Town Center location. The worst customer service I have ever experienced every step of the way. I ordered two turkey ice cream cakes but called to cancel one order. I spent a long time with the girl on the phone (name started with a J or G I can't remember) who clearly had no idea what she was doing. First she couldn't find my orders and repeatedly asked me for my information over and over. Then she didn't know how to refund me so I asked if she could refund me in person when I came to pick up my cake- she said yes and asked when I was coming to pick up and said she would be there and remember. I come to pick up my cake and she does not remember the refund. They also could not find my cake so I had to wait for 20 minutes on the side while they searched for my cake. Apparently someone labeled it wrong. I check the cake and it doesn't have the writing on it like it's supposed to. The other girl working seems confused when I point that out. She takes it back to do the writing, and it's so bad I wish I had just left it blank. $52 for an ice cream cake is a bit pricey but it's fun for the holiday and tastes great so I don't mind, but the writing looked like a toddler wrote it. Then she has me wait in line again to do my refund (I had to put my cake in the public freezer so it didn't melt because the line was so long). When I get to the front I'm told that they can't issue me my refund because there isn't a manager on shift. So why did they have me wait in line to tell me that while my cake is melting?! I was in there for over an hour. It was also so loud and the girls spoke so quietly I had to keep asking them to repeat themselves. I'm told they will leave a message with the manager to process my refund and they will call me when they do. It's been two weeks and I haven't gotten a phone call or refund. I called today to inquire about it and was told there is no manager on shift and they don't know the next time one will be. read more

Baskin-Robbins - Terrible writing - Ice Cream & Frozen Yogurt Near Me - Mililani, Hawaii

Karena is the best employee I love Baskin Robbins. The ice cream is really good. The ambiance is okay.

The ice cream was good, the service at this location is AWEFUL! Please don't waste your time or money. The person working there was so rude and rushing for no reason (the place was empty rightfully so) like we were bothering her to be there. I will never be taking my kids out to enjoy ice cream here ever again. Mililani is and can do SO MUCH BETTER. Very shameful. Worst atmosphere ever. read more

This location won't honor the birthday club free scoop. What a sad way to treat a customer on their birthday! Thumbs down all around.

Haven't been there in a long time. Went to pick up a two-scoop hot fudge sundae for my mom's birthday ($7). Very disappointed to see the very small portion sizes. read more

Baskin-Robbins - Two scoop hot fudge sundae $7 - Ice Cream & Frozen Yogurt Near Me - Mililani, Hawaii

Ugh!!! This is our 5th visit and every single time has been a flop! We'll definitely be driving to Waikele the next time. The miniature scoops they give TIME is just ridiculous for $9! And then they forget to put toppings on our sundaes? NOPE, NOPE, NOPE!!! read more

Stop hiring kids to run this location, it is hurting your business , no personality, no customer service , and no clue.....I dread coming here but I do it for my kids... I BLAME THE BUSINESS OWNER !!!!!!! You don't give a sh!$ read more

The workers are extremely rude. No welcome upon entering, they give disgusted looks when having to stop talking to each other to serve customers, and roughly hand over the ice cream without even a thank you to the customers for dropping in. read more

Horrible service. Waited 5 mins for employee to find someone's order, then not done right and needed to write on the cake. In the meantime someone else walks in. Can hear a second employee in the back talking. Finishes with customer before me and goes to the person who came 8 mins after me what they want. Totally ignored us the entire time. We Just walked out read more

We purchased a special birthday cake with a photo printed on the cake. We paid 1 week in advance. Received an email that cake would be ready for pick up at a certain time/date. We went to pick it up and had to wait for 1 hour while they looked for the cake. They said they can't find it. They said we could pick another cake- as if we would be ok with a generic cake after paying for a special personalized cake with photo printed on. We were never refunded or compensated for having to wait for 1 hour and not receiving what we paid for. We were told the manager is not available to return my calls and she never comes to the store. We are trying to support local businesses and have always turned to baskin robbins for our birthday cakes but this customer service was beyond disappointing and has seriously made me rethink supporting this business. read more

Service sucks! Had like 4 kids just standing around talking having a good time. My family of four waiting in the front to order and frickas just all in there convo. One guy help 3 people who came after we did. Place sucks guys just go Dave's in waipio at least kids there are hard workers. read more

Came to this place 10-01-2022 at about 8pm. We as a family offend come here probably every other month or so. The customer service was absolulty horrible tonight. We got there and there was 5 people in front of us. We finally got served. Turned our order of 2 items. I got my daughters order then paid for the 2 items. Then stood on the side to wait for the second item. A crowd came in and I waited and waited. I saw one of the employees who took my order fulfill other orders including his little brother's order then make a drink for him and walked out cause it was the end of his shift. They fill 6 other orders while I sat there and waited. I finally ask if they had forgot my order. This bigger white girl who I assumed was the manager gave a sarcastic remark then asked what I had ordered. All she could say was oh I'll make if u want. She gave no CUSTOMER service and was very sarcastic. I asked for a refund and she gave it and did not attempt to make my order and fix the situation. I waited 20 mins in there. As I walk out the door she gave a final sarcastic remark about having a good night. I recommend people to stay away from here. Go to Dave's ice cream down the road. Way way better service. Don't eat here. read more

My wife ordered a double scoop tonight at 7:30pm, and the scoops were both smaller combined than one scoop you'd expect to get from any respectable ice cream place. She told the male store clerk that her scoops looked really small, and he said they are supposed to be that small. My wife saw another customer who had a normal sized double scoop, you know, where it actually filled the cup the way it's supposed to, and she wanted to get a refund but she left the store because she didn't want to cause a scene. We will never come here again. I am not sure if the male clerk was an awful employee or if he intentionally discriminatory towards my wife's race. read more

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My family and I visit this Baskin Robbins quite often. Even when the other frozen dessert option was available I honestly prefer ice cream anyways. They have recently done some sprucing up inside, which kind of scared me because I thought they were closing, *phew*. Sometimes, not often, the flavors I prefer might be out and the cones are a bit stale (sometimes) l. The most annoying thing about coming in is that darn ringer that alerts when someone enters. It's loud and obnoxious, seems like it rings for a minute or so especially when more than one person enters one after the other. Other than that, everything else is great. Pre-packed pints, sundaes, shakes, etc... all yummy, but the prices are high considering you could just get ice cream at a grocery store for the same price by the quart. It is what it is. Take it or leave it, right. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Mililani, Hawaii

Very nice customer service and quality ice cream. I came here with some friends last Friday to get some shakes and I was very impressed with the overall experience. read more

Today is the second time I received a not at least average customer service. Went in today just to pick up a small cake for my husband, order a small drink and a ice cream cone for me daughter. At the time it was just us and another family in the store. Asked for writing in the cake and cashier rang us up for a small drink and small cone paid it and everything. My daughter got her ice cream but some how nobody was making my drink. All three young ladies ended up busy with a rush of people that came afterwards. I'm waiting in the corner with my cake hoping it's not melting. Had my daughter ask one of the girls if they were making my drink but their full attention was on everyone else. The first experience was last week which I ordered a cake online which I have always done in the past with no problems. When I went to pick it up they didn't have my order which I placed over a week prior paid and all. Picked up the cake the time I specified and ended up told they didn't have my order and asked to come back later. I only got "I'm sorry and thank you for your patience". I should have been given options like would another cake around the same price be comparable or at least offer me candles which don't nearly cost as much as a cake. read more

I really only come here for one thing, the cappuccino blast! I like this one better than the mocha blast because the mocha blast is too sweet. The employees are always friendly at this location! read more

Baskin-Robbins - Cappuccino Blast (small) - Ice Cream & Frozen Yogurt Near Me - Mililani, Hawaii

Lots of parking, close to the movie theaters. This place can get crowded at times. Workers are friendly, my favorite is the praline & cream. A few tables provided to sit, avoid this area after school times. read more

Baskin-Robbins - Banana royal split w the mister - Ice Cream & Frozen Yogurt Near Me - Mililani, Hawaii

Love me some Baskin Robbin's ice cream. Although, I've come to find that my definition of a full scoop greatly differs from the store's definition. Hilariously, I tried a life hack that I seen on pinterest, you know, first you ask for one scoop, and then suddenly remember that you wanted a second scoop, so that the scoops will be big, but it didnt work! :( For the price, I would expect bigger scoops. It's good stuff, but not worth it. Maybe I need to only come here on those 31 days or when I get those coupons in the mail/email. read more

I ordered a cake needed it to be ready at a certain time I paid and was in person 1week before it would be picked up. I called 1 hour on day to make sure was ready if they could add a flower or 2 they said sure. My friend picks it up it's not ready. How does that make me feel? Not great After I ordered it 1 week before. I hope it's his flavor icecream I ordered I will find out. Maybe Baskin was short on people it looks nice with no flowers Mahalo please try and get cake orders prepared so customers feel like the are a valued customer. I even tipped them. I found out it was Parlines and cream , and my mistake the 2 flowers looked great Mahalo. Thank you read more

Bad customer service, getting worse each time we go there! Wanted to support but too bad management doesn't seem to properly train employees. Finally decided to go other locations were we feel more welcomed and appreciated read more

If you're thinking of applying here to work, DONT! Managers suck && most employees are sassy. They wont give you hours because "you're too slow", but how does someone get better if they're not scheduled? What are they supposed to do, practice scooping ice cream at home? ridiculous. If you're noticing that the service is getting worse, its because they just throw their new employees under the bus and "let them learn by experience". how can they learn by experience when they weren't even properly trained. Probably the worst mistake you could ever make when trying to find a job. But i mean, if you reaaaaallly couldn't get hired elsewhere (mcd is always hiring, and they probably have better training than these guys), and you're willing to work with such terrible staff, then by all means, go ahead. read more

I've been to many Baskin Robbins and to this location many times, but today's visit was the WORST experience ever! Staff (2 teenaged girls) kept the ice cream freezer doors open which created condensation and fog on the display windows so customers were unable to actually see what the 31 flavors looked like. When I asked to see the ice cream, one of the girls looked at me and slammed the doors shut. An elderly women complained to the other worker that she couldn't see the ice cream and the worker point blank said "rocky road looks like rocky road. You know?" Wow!!!!! I wanted to say something but had my 3 kids and didn't think I could say something without using potty words. In between serving customers, the two girls talked story amongst each other and played with their personal cell ones without washing their hands prior to serving the next customer. My friend's teenaged daughter worked at this location 4 years ago and management had strict employee conduct policies...apparently those have gone out the window! Do yourself a favor and walk a few hundred few and go to Menchies or drive to Wahiawa to the next Baskin Robbins. read more

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if you looking for a place to trust with a special cake for a special someone don't trust them. I had placed and paid for an ice cream cake for my husbands surprise birthday party. I called the day before to verify the pick up time since I had place this order weeks in advance and got my answer. They then called me back to tell me that they lost my order slip like the day before the party not only was it super unprofessional but the girl that I had spoke to was extremely rude like losing my order an me being expectedly upset was unnecessary. The day of the party the cake looked very rushed and sloppy due to them losing my slip and the ice cream melted within an hour. So $60 went down the drain an ruined what was suppose to be a special day for my husband. read more

(J) ust come here for one flavor only (A) lso love the Strawberry Cheesecake Ice Cream (M) ililani is where they are located (O) n the 31st of each month, they have a special (C) ones here are pretty stale sometimes (A) lways busy on the weekends (A) lways come here after i watch a movie (L) ove the service here (M) any times i get the prepacked quarts (O) rder cakes online if you like (N) ew flavors of ice cream every month (D) o i love ice cream? Hell Yeah (F) udge Brownie Ice Cream...Yum (U) have to try the Trick Oreo Treat Ice Cream (D) aquiri Ice Cream...Interesting (G) reat tasting Waffle Cones (E) ating Ice Cream make me happy read more

Baskin-Robbins - Strawberry Short Cake Ice Cream - Ice Cream & Frozen Yogurt Near Me - Mililani, Hawaii

Since COVID hit March 2020 I have been to the Mililani Baskin Robins in the past year like 4 times and went today 2/7/2021 and each time I find that the young employees seem so un happy and grouchy and make the actually experience of getting ice cream unpleasant. I feel sorry for them actually. I leave getting what I ordered but I feel sorry for them to be so unhappy working there! read more

On a recent outing to Miliani from urban Honolulu, it feels like traveling to the neighbor islands sometimes, since it takes a lot of time just getting there, regardless of transportation mode. Taking the #62 bus to the Towne Center of Mililani will do just that. Maybe a little more. Once here at the Towne Center of Mililani, its a great place to chill out and enjoy what the shopping mall and the vicinity has to offer. Baskin Robbins was no exception. Just like any ordinary ice cream shop, Baskin Robbins prides itself on good customer service and good tasting products of all flavors. Being the chocolate whore that I am, I always go for the straight chocolate or chocolate moose, whichever variations they currently were serving. At times, they would have weird combos, so that piqued my curiousness a bit. The store itself has a couple of tables where patrons can sit down and enjoy. I rather just take mine to go and enjoy it sitting outside on the public sitting areas and people watch, while eating the ice cream. Baskin Robbins Miliani is clean and the overall service I found it to be satisfactory. Nothing amazing by any means, but at least they paid attention to you, took your order, and processed the transaction in a timely manner. If you are indecisive about what you want, they stand there and wait for you to make up your mind. Often times, high schoolers would make up the staff here at Baskin Robbins, since Mililani High School is pretty much next door. The prices here are a bit more expensive than the locations in Honolulu, but relatively in the range expected of ice cream on the go. Personally, my preference for Cold Stone Creamery would outweigh coming to Baskin Robbins anyway, but I would rate Baskin Robbins in my top 5 brands for ice cream. They're one of the best and very inexpensive - if you don't buy very often. So it was a nice treat coming here, after weeks of intensive workouts and sacrificing. I ultimately got the chocolate double scoop on waffle cone, which was superb at its finest. Can't go wrong here when you are craving for something pretty epic and amazing. Support local! B read more

I've definitely had better but for convenience sake we come here a lot. This place brings back a lot of memories as kids always ordering mint chip or daiquiri ice. Too bad they don't have daiquiri ice anymore :(. But thankfully they still have good old mint chip! We've recently discovered their ice cream shakes which are basically milk and the ice cream of your choice but it's so tasty! And freakishly expensive. I think the small is like $6 and the large is $10! And the medium somewhere in between, obviously lol but not sure, never got that size. My friend who used to work at Basking Robbins made a joke one that a lot of old people always order the Pralines n Cream. So my bf and I decided we should try it just for fun and when we tasted it...omg the old people know what's up! It was so good...So we got a Pralines n Cream shake and now we're addicted. We've also tried the Strawberry Shortcake as a shake which was good as well. If you get a large they use three scoops (I think?) of ice cream so you can mix and match how many scoops of whichever flavor you want. We mixed the Mint Chip and Cookies n Cream together once but you couldn't really taste the Cookies n Cream. But next time you go try the Pralines n Cream in a shake, who knew it would be so good? read more

Baskin-Robbins - She shorted us!! - Ice Cream & Frozen Yogurt Near Me - Mililani, Hawaii

Although I like to buy ice cream from local shops, the convenience of Baskin-Robbins and its 31 flavors is hard to beat. The ice cream is creamy and delicious and who doesn't like ice cream cake? Ordering the ice cream cakes online is easy and they taste way better than the ones sitting in their freezer. We also enjoy their special $1.50 scoops on the 31st! read more

What's the one food I could eat everyday? Not Ice cream...lol...But it is super tasty! Ice Cream....yumm.... Baskin's..yummm...bubblegum Ice cream...remember that? They still get em! I also love the fact that you can taste test before deciding what to get. I know for sure I will love my classic flavors: choc chip, mint choc chip, pralines and cream, bubble gum, gold medal ribbon, and vanilla. I tried a new one that was featured on the window, french toast. It was quite different. now, I'm not a huge fan of cookie dough ice cream b/c of the gummy texture of the dough and the pieces of stuff in the french toast ice cream reminded me of that. It tasted a bit like pralines and cream without nuts. But also sweeter..I did enjoy it regardless....so I thought I may have to give the choc cookie dough another chance. The girl gave me the perfect scoop and squished it in enough that I could lick my ice cream without the fear of it falling off the cone. Staff was very friendly and helped everyone with a smile. I would definitely come back. Also, I would like to try the mini cone cupcakes or whatever it was that I saw advertised by the ice cream cake... #Yelp 365 Challenge - 062/365 read more

I don't feel bad rating this location with one star. The last 2 reviews from Mr. T and Kristina P. feels exactly the same way I felt with the customer service I received today. They need an attitude check. I wanted to order the flavor of the month (Oreo cold brew) and she tells me "No more." Please put a sign out saying that you're out of the flavor of the month because it's pretty disappointing to see big advertisements on your window and flat screen TV for us to try; when you don't have it. And your employees cannot explain why or when you'll get it in...except to tell me "No more." read more

I wanted to eat a caramel Sunday and decided to head to Baskin / Robins in Mililani. When I arrived there was no one in the shop. I asked for two scoops caramel sundae. The girl asked me if I wanted it in a cone or cup? I said cup. Then she proceeded to give me two scoops of ice cream in a cup? I then told her I wanted a caramel sundae, you know the one that has whipped cream and nuts? And mind you I was making hand motions‍ She then gives me a cup with two ice cream scoops with a "Drizzle" of caramel and a "squirt" of whipped cream? Cost $5.79 Really? read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Mililani, Hawaii

After working a long shift I got a craving for a milk shake. I walked in and surveyed what they had to offer. I chose Pistachio & Almond for a shake. A medium cost $8.99! That's a lot for a frickin' milkshake. It was pretty big, so I only drank half of it. That was all it took to make me violently ill. I'm writing this review after being sent home from work the next day because I was having extreme stomach cramps. As soon as I got home with my shake yesterday, I started throwing up. I threw up again throughout the night and morning. I wasn't able to sleep. I'm not able to keep any food down since I drank that shake yesterday. Please, please, please be careful when going to this business. I am feeling very, very sick. I suspect the milk they added into my shake wasn't refrigerated properly. Something went terribly wrong with my order. I am in the process of contacting the company about this situation. read more

I honestly don't care for Baskin Robbins, and would rather get dessert somewhere else. I feel like ice cream is always so expensive and I don't understand why! But I came here with some friends because it's conveniently located at the town center of Mililani, and there are no other dessert places nearby (besides menchies but that doesn't count because it's yogurt haha). I got a keiki scoop cone for about $3 which isn't bad and they actually had a special going on- buy 2 scoops of ice cream and get a free waffle cone, which I thought wasn't that bad of a deal. So that's what my friend got and paid about $6. I think it's a personal preference because ice cream isn't my favorite dessert to begin with, but it sure is convenient if you are already in Mililani. read more

Baskin-Robbins - 2 scoop ice cream with free waffle bowl - Ice Cream & Frozen Yogurt Near Me - Mililani, Hawaii

worst customer service ever!!!! i'm a br rewards club member and went in on my birthday to get my free ice cream scoop! fantastic, right?!? wrong!!! i showed up showed my birthday club email and they could t get it to work so they would not give me my birthday scoop!!!!! omg so ruuuuuuuuude!!!! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Mililani, Hawaii

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It was busy when I went into Baskin-Robbins but that is no excuse to be rude to your customers. The girl takes our order, I say "Can I get a double scoop of Chocolate Chip Cookie Dough and a double scoop of rainbow sherbet and wild n reckless sherbet." She goes to make the first ice cream cup and puts it down on the counter when shes finished scooping, it was a one scoop of chocolate chip cookie dough, I then tell her that I had asked for a double scoop and she looked at me like I was wrong and says "Uh you said one scoop but i'll take it." That is no way to talk to your customer, you never tell them that they were wrong. She then walks away from us, we stand where we were in the line because there was another family in front of us but she got mad and yelled to us from the register that she could ring us up over there so we walked there, she told us our total and walks away AGAIN, we tapped our card and the receipt came out but she was still not at the register to give us our receipt so we took it ourselves and walked out. This was the worst experience I've ever had at Baskin-Robbins. You guys should train your employees properly because that was not good customer service at all! read more

When I walked in , one of the teenage employees was coughing in his hands. I assumed he would wash his hands, but that didn't happen. I was completely grossed out. The hygiene practice and food safneeds to be priority read more