We had a very disappointing experience here. We dropped off our doodle at 10 AM and were told she'd be ready around 12:30-12:40. She wasn't finished until 1:56 PM, and communication throughout was vague and inconsistent. The only proactive message we got was at 12:30 asking to shave more. We fully understood she had mats, but she has been groomed many times before with zero behavior issues and is usually done in about 2.5 hours. When I spoke to the owner, I was told she was "hyper" and that they started right away, but the timeline and her condition didn't reflect that. Four hours for a bath, face trim, and shave-down is excessive. When we picked her up, she was extremely scared, her face was uneven, and she had small razor cuts. She's also scooting her butt and licking that area constantly. My husband's shorts were also covered in loose hairs -- unusual for a non-shedding doodle. Overall, the poor communication, questionable explanations, and low-quality grooming mean we won't be returning. read more

BB Care Pet Grooming - Cut from razor - Pet Groomers Near Me - Chino, California

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I love this place! They always leave my baby looking so clean. She's a german shepherd husky so she sheds a lot. They do a great job with deshedding her. Thank you so much for taking good care of my baby! I have gone to other groomers but I'm always left disappointed...not here. I will definitely keep coming back! read more

BB Care Pet Grooming - Pet Groomers Near Me - Chino, California

Upon researching a near by groomer, I found this business nearby. They accepted an appointment on a Sunday for 11:15am. When I arrived, the employee did not speak English and called a woman to translate. I was told we would require a full hair cut and it would take 2 hours. However, I started to wonder why I hadn't been contacted after 2 hours. I walked in and saw my dog walking around scared without a full haircut. They texted me that he was ready after 3+ hours. While carrying my dog, he came back with a cut on his ear and two razor cuts on his head. He has been so afraid lately. I definitely do not recommend this business for anyone's pets. read more

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My cat is very difficult, and I've been turned away by multiple groomers before because no one wanted to handle him. I was honestly shocked by how well everything went here. The groomer was incredible with my cat. I stayed and watched the entire grooming process, and it was kind of amazing to see how calm and cooperative my cat became. He clearly understands cat behavior really well--nail trimming and ear cleaning were done smoothly with no stress. He also helped remove fleas and recommended a flea treatment without pushing unnecessary products. The pricing was very reasonable, and I felt comfortable the whole time. This is definitely going to be my regular spot for cat grooming. Highly recommend, especially if you have a "difficult" cat! read more

She is absolutely the best dog groomer! She is very professional, caring, and always does an amazing job. My dog always comes back looking so good, clean, and well taken care of. You can tell she really loves what she does and takes pride in her work. I truly appreciate her kindness, patience, and professionalism. I highly recommend her to anyone looking for a great groomer for their fur baby. read more

I brought my Shih Tzu in for a cut and wash. You can tell the groomer loves dogs because of the way she greeted our Ella! The groomer gave her snuggles and kisses! When I picked her up, she looked so good and clean! I can tell our Ella was happy not to be weighted down by all her hair. I highly recommend this place! read more

BB Care Pet Grooming - She's a puppy again! - Pet Groomers Near Me - Chino, California

I brought Chiquis here for grooming, and it was such a great experience! The staff was super friendly and made sure she felt safe and comfortable. They did an amazing job--she looks and smells amazing! I really appreciate their attention to detail and the love they show for the pets they care for. Definitely recommend and will be coming back! read more

BB Care Pet Grooming - Chiquis - Pet Groomers Near Me - Chino, California

I was a little bothered with the service. When making my appointment for my dog I informed the attendant that my husband will drop off our dog to please contact me to see how I want her hair cut. I initially tried to explain on phone but she was unwilling to hear me out. She said she'd call me when my puppy was dropped off and she never did. My dog came home with a cut I did not want and also they never returned her collar. read more

Pet sitting at my friend's house and trying to YELP for a Grooming Place. Call to see if I am lucky enough that they will take the 2 cuties. they said you can just come by and they have a grand opening special of buy 1 and get 1 1/2 off.. wow wow... The staff are so friendly and the place is clean. Eazy Brezze, I drop them off, and then few hours later pick them up..... those 2 boys doesn't wanna go home. OMG they enjoying their spa treatment.. I will ask my friend when she is back from vacation to come often. read more

I was recommended to this cute little grooming place by a friend who have nothing but positive experience with the owner when she had her other grooming shop in Rancho. Now that the owner Ella finally opened her 2nd store near me, I decided to give it a try! And I was impressed with the way Ella handled my dog, who gets neurotic around stranger and especially when you try to trim his nails. But Ella did an amazing job comforting and calming him! My dog smelled great and his nails are trimmed very nicely. To ease my anxiety, Ella sent me pictures during the process to assure me everything was OK. Her warmth and enthusiasm is definitely going to win me as a retuning customer! P.S, my dog received a cute bow tie afterwards for just being there. All parties were satisfied at the end！ read more

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They were easy to schedule an appt with and had a lot of availability. they also worked with me on figuring out the right length for my dog's haircut and were very careful when they picked him up. My senior dog was soo cute when i picked him up and i will def be back! Affordable prices for sure read more

BB Care Pet Grooming - Freshly groomed 15 yo dog that looks like a puppy! - Pet Groomers Near Me - Chino, California

This was my second visit and once again a great experience. My two cats are not the easiest to groom, but the groomer was very patient and clearly knew what they were doing. They came out clean and comfortable, and didn't seem scared at all. The space is clean, calm, and well maintained. Highly recommend, especially if you have cats that are a bit difficult to handle. read more

Needed to get my three poodle mixed pups groomed and BB Care was very accommodating! I called on a Saturday and was able to schedule an appointment for Monday morning! The groomer was very sweet! I can tell that she cared about her work because she took her time and had a lot of attention to detail. All pups looked amazing and happy after the grooming and their nails were trimmed so well that it didn't hurt when they jumped on me! Happy pups = happy dog mom! read more

Brought my dog in for a nail trim and anal gland expression. The salon was clean, quiet and the groomer was friendly and quick! Not to mention the prices are very reasonable. Will definitely be back! read more

New place with openings in the schedule. Price was reasonable and I was offered a buy one get one 1/2 off on my next appt. Groomer/owner was very kind and gave my dog a free reflective collar along with his cute bow tie. read more

Love this place! The groomer lady is so kind and gentle with my dog. I truly recommend this place they really try their best to give the best service (: read more

Staff are nice. Price are nice. New place are nice. No reson to not come back. Soft opening have second time 50% off........