RIP OFF $2500 was estimate and paid 80 for them to show up , kicked them off my property. Called Bob's plumbing $1500 no service call fee. Your. _ st______d. if you can't see the savings . Do not pay fir there TV commercials get real value call Bobs plumbing. Honestly the best everything read more

My drain backed up and everything started leaking out into my basement. I started calling plumbers while collecting water in buckets, and Beacon was the only company that could send someone out that evening. Big points to Beacon for that. Josh and Brian arrived that night and did everything they could, but a cleanout was needed to hydro jet roots away, and the cleanout installation was going to have to wait until the next day. Again, points to Beacon for fitting me in right away. There were some other issues that cropped up in this whole episode, but that isn't important to the review. 5 stars for Josh and his team (Brian, Stan). Josh was extremely knowledgeable, creative in solutions, and upheld a very high level of communication throughout the whole process. I am very grateful for Josh's expertise and would recommend him to anyone. Beacon deserves points for being able to fit me in, but I will say that the whole thing was very expensive. This was under the pretense of emergency services, so I am not surprised necessarily, but I feel pretty confident that I would have been able to have a cleanout installed for less than $9k and the other plumbing for less than $3.5k. With that said, it was hard work, it was sewage, it was done well, and it was done right away. I hope that Josh's team personally sees a lot of the total bill because they deserve it. read more

We had a drainage issue with our dishwasher and the plumber from beacon plumbing spent less than 2 mins pointing a flash light at the outside of a pipe and told me I needed a new dishwasher and there's nothing he can do. We had another family friend plumber come look at it and he was able to check the air gap and saw it clogged. The plumber from beacon seemed frustrated when I initially ask for an explanation for how he determined there is no plumbing issue like I was too incompetent to understand. Save your money and time and go with another plumbing company. I called in to leave them feedback about the work and were unhelpful. read more

We bought our house and didn't see how it handled heavy rain until this weekend. Our downspouts started to overflow and couldn't handle it, leading us to believe we had a clog. My one regret working with Beacon Plumbing is not calling them as SOON as the problem started instead of being out in the pouring rain thinking we could solve it ourselves. If you're about to go out in the pouring rain right now and disperse buckets of water around your yard from your overflowing downspout - please, just call Beacon. We called up around 12:30pm and had Gato & Esther at our house within an hour. We thought it would be days or weeks until we could get our problem solved, but they were coming THAT day. They were friendly, efficient, communicative, and helped us understand what exactly the problem was and how they solved it. We had a massive root growing - which they showed us, super cool but annoying, and also a ton of sand and materials we suspect from previous work on the house. The root probably stopped the materials and created the build-up. BOOM! Everything solved just like that. We couldn't have asked for a better outcome. THANK YOU GATO & ESTHER, SO MUCH! We are excited about the rain again! Next time we have an issue you can fix - we're calling you! read more

I purchased a 1915 Craftsman home in 2019, gutted and rebuilt the entire home. The only thing I did not replace was the main sewer line and the roof (yet). After 2.5 years, the clay line finally finally filled with roots enough to back up in between my house and the neighbor (we share the waste line). Line backed up 2 weeks in a row. Called Beacon on a reference; they were polite, showed up when expected, camera inspected my line, let me watch while diagnosing the problem, offered me a solution and gave me a fair price to fix it. My line was designed installed in 1915 and not up to current standards - Beacon offered a solution to fix this and did it TODAY before leaving my property. I would use them again and suggest their services to anyone inquiring with need. read more

Updating my review as the repairs I had previously written about were unfortunately not done correctly. There was a gas leak that was caused and I had to evacuate and call PSE to come check out what was going on. They shut off both my furnace and water heater - and, to be fair, the technician from Beacon had highlighted issues with the water heater but we opted to wait until our next paycheck to handle those issues. The leak from the furnace, however, appeared to be tied to the previous work we had done with Beacon, which was very frustrating considering it cost over $2000 to have a gas valve replaced. The parts they had handled last time were covered under warranty, but there was a leak at a different point which needed a part replaced. This cost me over $400 to replace, which was very frustrating considering I had already paid so much for them to fix things the first time???? Overall, the technician was straightforward and polite, and did fix everything we asked the second time around, but we will not be working with Beacon again. read more

I contacted Beacon for a clogged toilet and was given a window for response. The technician never showed up or called me during the window. What a waste of my time and bad customer support. read more

I think it's fair to write an update to Beacon's response. They did send out a tech to do another scope, but by that point I had already gotten a scope done for $300 by someone else who, by the way, said my sewer pipe was completely fine, needed no work. Whereas when beacon plumbing scoped it the first time, they said I had multiple pipe failures, cracks etc. Quoted me $4400 for a spot repair, but ideally recommended a $25,000 complete sewer line replacement! If you go with beacon plumbing, this could be you. Do not give them your business. read more

What other business or industry do you know that charges $75 to come and give you a quote on a new HVAC system? I understand a $75 fee for repairs or minimum charge for a service call but $75 fee to give a quote on a new system? - This would be like a real-estate agent charging you $75 before they decide if they want to sell your house or not? - Or what about a lawyer that charges you $75 before deciding if they want to represent you? - Maybe I want to get my car detailed or house cleaned? Is the service going to charge me $75 to give me an estimate on that? When you are looking to spend $5k+ with a company it is beyond me how they can justify a $75 fee to give you a bid? What if they aren't the lowest bid? (Apples to Apples) What if after they give you a bid it is way more than you expected and you can't afford it? Certainly Beacon has built a good business financially and it seems they have more work than they can handle, hence the $75 to give a bid on HVAC system, but should they ever start looking for more work maybe they should spend some time hustling out on the road instead of spending all their time on radio ads. Update: called two other HVAC companies after calling Beacon. Both are stopping by today to give a quote on a whole home AC system. They do not charge for quotes. read more

Great service and a quick response to a home with no hot water on a cold January weekend. Robert H. came out within an hour and was super friendly and knowledgeable. Helped me get my hot water and radiant heating working in no time. Also helped diagnose some issues I may have in the future and gave solutions to fixing them with no pressure, unlike some plumbers I've used in the past. Would highly recommend. read more

We had a water main break in our yard. We shut off water and called Beacon, and within an hour Gio and his assistant Zach were at the house ready to start. Gio really knows his stuff and wasted no time locating the break. Not exactly an easy task with the pipe at least four feet underground. A few hours after calling Beacon, Gio had the pipe patched and the hole filled. I have a wife and four kids, so I'm very grateful we got water back on so quickly. Thanks Gio, you averted disaster! read more

I had a leak in my bathroom, so I called Leak Masters, who is a division of Beacon Plumbing. They were a bit backed up due to emergencies because of flooding, but made it in the timeline I was given when I called. Gio helped me determine I needed a new toilet which stopped the leak I was concerned about. I'll be calling them for another plumbing need. read more

Beacon Plumbing - Plumbing Near Me - Kent, Washington

There is no escaping plumbing repair costs but at least Beacon was reasonable with their fees. On top of that, Gio and Elijah came and were very professional and Knowledgeable. They were very reassuring and did everything they can to help find my issues. Gio is very experienced and knew what needed to be done. Will definitely look for them for future repair needs. read more

Informed by water company that I needed to have a backflow preventer valve installed on my sprinkler system. Recently widowed and clueless about all the things my husband had taken care of, I called Beacon. Long story short, the two men spent a total of 5 hours here - 2-1/2 hours a day for two days. Most of that time was spent in standing, talking, trying to figure out the sprinkler system. They told me they couldn't give a quote until the work was finished (?) but after researching on line, it seemed to me that the average cost for this same job ran from $500 to $1,500. so I wasn't too concerned. The first day they spent about an hour digging and prepping for the installation. Next day they spent about the same amount of time installing the valve and a master control for the sprinklers and filling in the hole. I was then presented with a bill for $6,148.06. They said they had not included the $75 appt. charge. And then came the high pressure to write a great review so they could win some sort of contest. Nope. Both of these men were kind and patient with me. But the price was astronomically out of line and I will not be considering Beacon in the future, nor will I recommend them to others. read more

A pipe in our front yard was leaking and bubbling into the grass. We called on a Monday morning and scheduled a person to come out between 11 and 2. Mike Sauget was there before 10! We discussed each step of the work that needed to happen and the price before they started working. For any further recommended work, he talked me through the prices and gave me professional opinions when he answered my questions. The worksite was completely clean when he left and they had been so careful when digging that the grass was even almost perfectly back in place! They were efficient and kind and I would hire them again in a heartbeat. read more

Pros - They came out same day and unclogged my sewer line Cons - The price started out as $75 to come out and assess the problem. The fix was going to be $800 which I agreed to. But then the cost ended up being $2400 for the "short term" fix and $20,000 for the long term fix. Even with the $2400, they still charged me the $75 fee to show up. Because they told me I needed to have my entire sewer line replaced for over $20,000, per the city guidelines, I called other plumbers to get competing bids. They assumed that anyone charging me $2400 for work and a $20,000 bid would have done ground markers and provided a video as part of that $2400 work. But Beacon destroys all the videos. I feel like I was scammed. read more

blower motor was 199.00 on lg they wanted to charge me 3900.00 to replace contact tech to day hesaid we gave you aQ uote were not ripping you off lmao read more

These guys are a major ripoff dont bother calling them. If you do, you will get stuck with at least a 500 dollar bill just for a diagnostic on whats wrong with your system!! What a joke. read more

We had a power outage to half of our condo unit on a Saturday evening and needed to have someone come out ASAP. I googled "24/7 emergency electricians" and found about a dozen. I called Beacon first, but was told no one would be available until Sunday morning. The guy on the line even gave me a recommendation for another company. I started calling around and found that most didn't pick up. Two said a technician would call me back within 30 minutes, but none of them did. I ended up calling Beacon back and learned the guy who was answering after hours calls was the owner, Bill Cahill. He was very personable and professional. It made me feel confident about the choice we were making. The electrician, Zach, showed up this morning and was equally as pleasant, friendly and professional as Bill. Zach worked fast to diagnose the problem and reached out to our landlord to give her the information directly. I can tell the owner sets high standards for his company. Based on my experience today, I would make Beacon my first call for any of the services they provide. read more

Tony and Victor came to service my furnace today. They did a top notch job. Explained everything (including costs) and left everything spotless. Gave me some furnace tips to keep it in better shape. I trust them enough that I paid in advance for them to come back again next year (saved some money too). Job # 293156 read more

Came by incredibly quick maybe 90 minutes after I called. Pretty much basing the review off that alone. Price was a bit high for refilling my hvac coolant. read more

Grazie mille to Gino & co for coming out on a Saturday and fixing my apartment complex plumbing problems. Super nice guy and took the time to explain everything. Appreciate his hard work and attention to detail. read more

James was an amazing & very knowledgeable & able to fix the leaking water issue, as well cleaned up afterwards when he finished his job and repaired the leak. Friendly & explained all that he was doing while working. Would highly recommend this company. Even thou it was 9:45 @ night when James arrived, he worked diligently until 12:15 a.m. read more

I've heard horror stories regarding plumbing services in the past, which is why I've generally gone with either repairing it myself, hiring personal references from family and friends. This problem required a professional touch which is why I called Beacon Plumbing. Steve and Ben were excellent. Prompt, personable, and efficient which did a lot to sooth my anxiety about using plumbing services. Not only were they both extremely professional, they were also very down to earth. The issue required a little bit of elbow grease, which they attacked with confidence and vigor. The issue has since been solved, and I have my 2nd bathroom back... Thanks a million, and I would definitely contact Beacon again. Plus, any company that Marshawn Lynch endorses works for me!! Again Thanks V.M. Glover read more

Don't call Beacon. Tried to get some money out of us being the young first time home owners (idiots) we are. I shouldn't say that, but that definitely tried to take advantage of us. We went out of town for a couple of days and came home to some electrical outages and a non working water heater. Our house is getting foundation work done and we figured they may have tripped breaker or something. Landlord called Beacon and they recommended replacing water heater. Said they could ignite water heater but explained it would only be a temporary fix. Charged $800. And wanted $6,000 to replace water heater. Hours later, still no hot water. Five Star Plumbing was called and told us the water heater was turned off and Beacon did nothing. They quickly got it working again... read more

At around 3:30pm, we found our water heater had broken. My husband contacted some friends and they recommended Beacon. Long story short, by 6pm we had a new tankless water heater installed with no problems. Hands down the quickest, easiest turnaround I've ever experienced from a contractor in any state. No, it wasn't cheap, but these days I don't expect cheap. I don't expect great service necessarily either, so it was a wonderful surprise to have everything happen so quickly, so efficiently, and so well. We will by all means use Beacon Plumbing again. read more

Giovanni and Dakota promptly came to our rental property and were able to help us with our emergency the same day. We had a pipe burst underneath the driveway and our tenants had no access to water. We had several bids to excavate and fully replace the water line, but not for 2+ weeks out. Giovanni was knowledgeable and quick to provide us with several solutions to choose from without being pushy. We decided to go with the temporary line he suggested that would give our tenants access to water within an hour. They went to work right away and saved us from having to relocate our tenants while we wait for excavator availability. Thanks to Gio and Dakota for saving us time and money and for being so easy to work with! read more

Kyle and Ester came over to pump my septic tank. Kyle & Ester explained everything to me as they were doing it. Talk about great service!! I would hire this company in an instant to do all my plumbing, septic, HVAC, and electrical jobs! Do I recommend them? Heck yes!! Stop freakin' call Beacon!! read more

Gato and Esther showed up and solved a septic emergency on short notice as it was getting dark. Wastewater was backing up in our house and we couldn't even use the toilets! Turns out the people that sold us the house never even attempted to empty the septic tank. They found the 3rd compartment of the septic tank (solids) and pumped it that night. Our nightmare was over. I highly recommend Beacon, especially Gato and Esther, who worked a really long day to give us the help we desperately needed. read more

We had a pressure reduction valve replaced by James at Beacon. He was quick, professional and courteous. We will use Beacon again should the need arise. read more

Called about replacing a dishwasher. I had already pulled out the old one and had a brand new one ready to install. All I needed was the new dishwasher installed, that was it. I asked over the phone roughly how much it would be but they "had no idea" but offered to send someone out for a $100 service charge. The tech comes out and offers the service for $2,000!! To replace a dishwasher seriously?!! For these levels of plumbers that should be a very simple job and nowhere near that price point. Unreal. read more

$400 to push the Reset button on a GCFI Outlet and 15 min of work! Our renters called Beacon when the refrigerator and microwave stopped working. They tried resetting all of the breakers, but that didn't fix it, so they called Beacon. The technician showed up, did a diagnostic on the panel and then found that a GCFI Outlet had tripped, so he pushed the reset button. I am a rental property owner and deal with contractors all the time. This is a crazy price to charge a customer to push a reset button on an outlet. The renters are new to the house and didn't see the reset button. The contractors I deal with would have laughed it off and just charged the travel fee, which is reasonable. I called Beacon's customer service and was met with a very hostile man who said I am not the customer so I don't have a right to complain. It's true I wasn't at the house and didn't authorize the work, but I am the one stuck paying the bill, and I believe this is an unfair price. You judge for yourself. As for me, I will never use Beacon. read more

After sending out a 3rd crew of a 2-person team, the job was completed shortly after their arrival. The saving grace of Giovanni and Layne cleared the kitchen line without having to tear up the ceiling below per the 2nd crew, my business is located beneath the kitchen. Ask for their A Team! Grazie Giovanni! read more

Beacon had guys out to our house quickly when our electricity went out. They were nice guys. I was told over the phone they would figure out what's wrong for $80 and give me a quote. They came out found out the issue couldn't be resolved by them in 5 minutes and then charged us $500.... I was lied to, they over charged me by $420. They couldn't help me. Call somebody else. read more

UPDATE: Beacon's response to my review is ridiculous. In no way did I threaten a negative review to get a discount. They can make an email appear however they want when they share pieces out of context. Let's leave it at this: If you think paying $10,500+ for a $1900 water heater and a simple install is in any way reasonable - go ahead and hire Beacon. Otherwise, go elsewhere! ORIGINAL REVIEW (CONDENSED): New jingle: "If you call Beacon, you'll start freakin'" Do NOT call Beacon Plumbing, especially if you're in a bind and you need urgent work. Beacon took full advantage of me when our water heater died after a 2-week trip and charged me $10,500 for a simple water heater replacement (from a 75-gallon traditional water heater to a tankless). Yes, you read that right. TEN. THOUSAND. DOLLARS! I could have refused service and gone with another provider, but Beacon had strung us along all day. Refusing at that time would have likely meant at least another couple days without hot water going into the fourth of July weekend, so we didn't feel like we had much choice. At 9am on Thursday (June 30) I called Beacon Plumbing after trying several times to get our water heater's pilot light re-lit. We had just returned at 1am from a two-week trip. The dispatch operator told us they would have someone out between 11am and 2pm. Just before 11am Jon from Beacon called us to ask a few questions about our water heater and told us he'd be at our place between 3pm and 5pm. Jon finally arrived at ~4:30pm. Before Jon arrived, I did some research on the going rates to replace a water heater with a tankless model and was coming up with about $4,000. While Jon was working on a price, I was preparing myself for a $6,000 bill because this was short notice and Beacon must recover some of what they pay to Beast Mode for advertising. When Jon told me the cost was $10,442.70 (plus tax), I nearly had a heart attack. There was no cost breakdown, just a few words explaining "replace 75Gallon gas water heater with high efficiency tankless type..." Jon also gave me the option of replacing with a 75G traditional water heater, but this cost was $9774.45 plus tax (also crazy ridiculous expensive). Jon noticed there was no 110v outlet near the water heater and was coordinating to get an electrician the next day to install one. Per John, this would have been $700-$1,000 in addition. (I installed it myself that night. 20 mins. $10). Reluctantly, I paid up front via credit card. That evening, after I installed the 110v outlet, I started thinking about the cost and decided I'd reach out to customer service before the work was done and ask for a breakdown of the pricing so I could understand why it was so expensive or they could make an adjustment to make the cost more reasonable. I disclosed in my email to customer service that I was a retired Air Force pilot with 24 years' service. Jon arrived the next day and before he even got into my house he said, "so I hear you're a veteran" ... "that's a 5% discount and works out to $574.87". Interesting that I (at this point) had no response from customer service, but someone obviously read my inquiry because there was otherwise no disclosure that I had been in the military, and I didn't think to ask about a military discount when Jon quoted me the price the day before. (Note: more than two weeks after this install, I have not yet received this discount). The rest of the install was uneventful. It took Jon until about 3pm to finish the job including cleanup. The new water heater works fine, really no complaints on the job Jon did or the install itself. After Jon wrapped up, I reached out to Beacon once again now that I had more information (what model water heater was installed, how long it took to install, etc.). I wanted to share this information with Beacon and give them a chance once again to make this right by either justifying the cost with a breakdown to show what I was missing or offering a more reasonable price based on the work done. Jon installed a Navien NPE-240A2. Quick Google search revealed the going retail price at less than $1900. I was taken aback because when I asked Jon about what drives the cost so high, is it labor? he said "no, it's the equipment" and went on to give me a story about how equipment prices are so high now, several times what they used to be. I was furious when I found out the equipment costs ~20% what I was charged. The total labor was less than 8 hours work. This works out to about $1,000 per hour of labor, which is at least 3x a reasonable rate even for the most experienced plumber. To make matters worse, customer service's response to my inquiry was combative and hostile and made zero attempt to help me understand why the cost is so high. All Beacon cares about is their reputation. Trust me, find one of the many other reputable plumbers who will charge reasonable prices, do a good job, and provide good customer service. Stay away from Beacon. read more

Had a great experience. Layne was very knowledgeable, personable, professional, and explained in terms i could understand. i would rehire these guys in a minute!! Giovanni was also a wealth of knowledge and knew how to fix the issue immediately. I can finally water my back yard. Thanks guys!!!! read more

Called due to a leak came with in 4 hours and fixed the problem with recommendations for the repair for water damage.

I had a continuous leak of a copper pipe and a failed thermal expansion tank that was upside down. I called many plumbers nobody called back except Beacon. They charge a lot but I think they all probably do. Since it was Friday and I had to turn the water off I'm so glad they called promptly kept me posted on the arrival time , had the parts and replaced the copper pipe and expansion tank. We have water again. They were also nice and knowledgeable! I do recommend them highly except for the price read more

I noticed a water leak in my basement last week, we tried to pinpoint the direction of water flow and could not determine where it was coming from. We contacted Beacon and they were professional, on time broke down costs of tracing leak, Ismael and Bryan found the leak behind our tub .. they listened to our concerns and were able to guide us into getting a professional out to remove our furnace so that we could spare shower remodel... we got furnace removed and called Beacon back they repaired the leak and went above and beyond in making sure I knew what they were doing and answering all of my questions. Top notch service. Beacon Plumbing has been my go to for the past two years , after a not so good experience with another company. read more

I remembered to call Beacon from hearing "stop freakin' call beacon!" The gentleman who showed up was ready to help & answered all my questions. He made sure that I was satisfied with the work that was completed. Thank goodness for a catchy phrase! Def will be calling them back in the future and referring them to all my friends. read more