We took our car for state inspection to this location of Chelsie's, to our surprise the individual…read moreby the name of Bryan at the counter told us there were a few people a head of us when there was only one lady waiting for her car to be inspected, he seemed like he could not handle the traffic ln the store, after making us wait for 45 minutes he came up with bogus reason saying in our insurance card the vin number 8 looks like B and accused us for not having an insurance for the right car, you could see hate in his tone, I will not recommend Chelsie's for any type of Automotive service, he kept complaining that he does not make any money from state inspection to another person behind the glass. GLP1 SE

The inside of the Automotive repair shop is very clean and very nice employees. they did the…read moreservice was requested and seemed to do a very good job. the Price is little high but i believe average price on automotive work but the employees were very nice.

Long story short, Be aware of how they calculate your "estimate"...it's not for the actual time of…read morework put into your car...its based on arbitrary time calculated by a software program. They are honest...but they are honest about how they are going to overcharge you for work. In this economy, it isn't right. I recently brought my 2019 Buick Encore here for an electrical issue with the cooling fan and relay. The owner was polite and responsive, which I appreciated. The hourly rate of $110 is fair and standard, but what I can't overlook is how the shop calculates time and parts costs. The estimate showed over 2.5 hours of labor for a job that takes about 30-60 minutes to complete. When I asked for clarification, the owner said their pricing comes from a software called PRODEMAND, which sets "national standard" labor times. That may sound official, but it doesn't reflect how long the work actually takes. It's a flat-rate billing system that inflates labor on simpler jobs. In other words, you're paying based on software, not the real effort or time spent on your car. The parts markup was also steep. I was told that I needed a new relay sensor and that the cooling fan ***RESISTOR*** was the problem in my quote notes. But I kept reading and on the list below the notes he quoted me the cost for both a relay sensor fuse (way over the market price) as well as a FULL COOLING FAN/ ASSEMBLY ***way*** over the market price. Not simply a resistor. What? Let me rephrase: A relay sensor/fuse that costs $15-$20 at retail price was quoted to me at $42.82 by this shop, and when I asked for transparency on the "local cost," I never got a clear answer. Likewise, I was told the sole cooling fan resistor part couldn't be replaced separately and that I would have to buy a ***full brand new fan unit*** even though RESISTOR replacements (only) for this model clearly exist. When I asked why? That's a shop policy, he says. I even TRIED TO NEGOTIATE a lower price by offering to BUY THE PARTS MYSELF, but he was unwilling. Here was his response to my questions: "To answer your question, 1. Any part you search online will always be cheaper than the local cost. The price you are quoted is the local cost plus shop mark up. 2. The resistor has failed, and the resistor is connected to the fan motor. We will not be able to use your parts. -Every shop works differently, in regards to replacing parts. For us to do this job we would replace the full fan assembly. We cannot replace the resistor independently. 3. We charge $110 per hour and the calculated rate is based on PRODEMAND which is a national software estimating guide. 4. Replacing only the relay will not fix the problem. You have two separate issues. Thanks," I'm not saying they're dishonest; I believe they follow their own internal system. But customers should know how those estimates are built, especially when money is tight and car repairs are essential for work and daily life. I would search for a different mechanic if I were you. However, If you go here, ask for the PRODEMAND labor hours up front, ask for the part's pre-markup price up front, and confirm whether a part is truly unserviceable or just replaced by policy. The transparency matters...because without asking, you'll pay more than the repair actually costs. I don't like it one bit. You shouldn't either. Good luck.

I no longer live in Austin, have moved out to the country in Bastrop county. But when I was in a…read morebad collision in December 2025 & my car was totaled, I had to scramble to find a used car that the insurance payout for my wrecked car would cover. I looked for a month before finding a good used Prius. I had 7 business days after purchase to change my mind, so I needed trusted mechanics to check it out in that limited timeframe. I took it to Danny Luu bc he was my trusted mechanic when I lived in austin. And though he's not a hybrid car mechanic, I wanted a thorough check of all the nonhybrid components. I took my Prius to him, met a friend at Kim Phung next door for lunch, and he finished the inspection in a little over an hour. This was a whole car exam, the kind like you might get before going on a long road trip. Danny gave me a 2-3 page report on all the systems and components (except the hybrid stuff) which pointed out a couple of things that would need attention sooner rather than later. This was exactly the kind of very useful exam I wanted for my car and it gave me peace of mind about buying an older used car. Then 2026 arrived and hello high gas prices! I'm so glad I went with the Prius--best car purchase I could've made! And Danny Luu made it possible--thank you Danny So glad you're still working after all these years! He's one of the most honest, reliable, trustworthy mechanics in Austin.

Honest, fair. Common sensed and competent. No BS. True…read morestory; Tech One wanted $1200- to replace my rear shocks, including parts and labor. . Riethmeyers charged $450- after I bought my own Bilsteins[ $200], they installed them. Dudes saved me over $500-. Thats a serious savings to me.

They said my car could break down at anytime, but it couldn't be repaired. They claimed the part…read morewas no longer available. They suggested I should buy a new car despite the low mileage on this one. I got a second opinion from a highly rated mechanic. The part was available, but the issue was only a minor annoyance. There was no risk of breaking down or causing damage. I should easily get another 50k miles out of this car. They only recommended some overdue preventative maintenance that Riethmeyer's failed to do before. Riethmeyer's messed something up in my previous service, too. They fixed it for free, but I had to take it back. This latest experience was their second chance. I was a long time customer, but they just lost my business.

I called in and spoke to John about replacing the spark plugs on my 2008 Dodge Durango. He quoted…read moreme a very fair price for the job using quality parts. John went above and beyond by staying late to get the job done in time for an important appointment my wife had the next morning. We really appreciate the excellent customer service, quality work and fair pricing at Raul's Automotive. I have taken various vehicles to Raul's over the years and have always been very happy with every experience. Highly recommend!

To say the service is exceptional is still not saying enough. John had his hands full seeing as…read moreChrysler had discontinued the abs brake for my model year. Some mechanics might say sorry and just refer me back to the dealer to figure it out but John had connections and solutions and after a few days I had my car back and I was so very grateful. Def will come back here for anything else I need done.

Wow, I'm so impressed by this place! Yesterday, my car battery died and I had it jumped and got…read moremoving. Once I was moving, I only made it down the street before all power failed in my car and I had to coast to a stop. It is to my great luck and joy that I coasted to a stop in the parking lot of Oak Knoll Automotive. When I walked in, I was greeted by Bobby, who spoke to me like I was his friend and communicated clearly what he thought the issue might be, how long it would take and approximate cost. There were techs buzzing around the bays hard at work, so instead of making me wait forever, Bobby went out and took a look at my car himself and got it into the garage out of the 100+ heat. I ended up spending a couple hours in the waiting room (which was thoughtfully decorated and had plenty to read or watch) before Bobby told me they needed to keep the car overnight. This morning, I got a call from Bobby first thing where he told me the plan for the day and when I should expect to hear back from him. Like clockwork, he called me back to let me know my car was ready and gave me a price breakdown of the repair work done. All-in-all, this place was wildly helpful, communicated clearly about the work done, and priced fairly. Going into an auto shop as a woman by yourself can be intimidating, but this shop defies that expectation and rises to make for a terrific experience for all. I would recommend this place to my friends and family any day!

I'm extremely disappointed with my experience here and feel like I was taken advantage of because…read moreI'm a woman who doesn't know much about cars. My car had died, and based on my understanding, I believed the battery was the issue. I had purchased the battery from this shop about a year ago and was told it had a 3-year warranty, so I came in expecting to have the battery replaced under warranty. Instead, I was told there was nothing wrong with my battery. The situation then turned into an issue with my alternator. I was initially quoted $1,500 for a new alternator, then $1,200, and eventually told Randy's "homeboy" could do it for $500 cash. I told him I didn't have $500, and he asked, "What do you have?" He eventually agreed to $200 cash. When I came back for clarification, I was told I was getting a brand-new alternator. However, when I returned, the same alternator was still on my car. I was then told that the positive wire on the alternator had been fixed and the alternator had been cleaned, and that was what the $200 was for. I was given a $0 receipt for the warranty battery, but no itemized receipt explaining the $200 cash charge. I left extremely confused and feeling like I had been misled about what work was actually being done. I don't know a lot about cars, but customers deserve honesty, clear communication, and documentation of what they are paying for. I personally feel like I was taken advantage of. Be aware of Randy and make sure you get everything in writing before paying for additional work.

I confess that I have a somewhat obsessive relationship with my two Honda Preludes. I love them…read more I take very good care of them. I ask a mechanic a lot of questions and I make sure that what is done to them is appropriate. Kevin at Hondacure puts my mind at rest. These guys seem to genuinely like and appreciate Hondas and I think they even possibly understand my addiction. They own Preludes themselves and you gotta love that. These cars are just a bit finicky and I don't trust them to just anyone. My cars have been seeing them for at least three years and I have very happy with the results. I found them when my 2001 needed a timing belt and I was shopping around for a good Honda specialist because my previous experiences in Austin were not good. I wasn't happy with the dealership and another Honda place that shall remain nameless who ripped me off. (Initials are RS). Kevin at Hondacure, however, said all the right things and then quoted me a price substantially less than the dealership. They did a great job on the timing belt and everything that goes with that and I have kept going back with no regrets. They also fixed up my ailing '90 Si, that I have owned since about 1994 and even cleaned my engine last time I was there and ran it through the car wash. It runs like a top now. I love that car more than chocolate. So -- if you have a Honda, or any other import for that matter ( I think they also work on a lot of Toyotas and Mazdas), go to Hondacure. Tell them the crazy lady with the Preludes sent you. : )

Kevin and his assistants Rock!!! They are spot on with diagnosis and repair is excellent! Great…read morecommunication! Having recently come from Boston and unfortunately with car trouble, Kevin was available to talk out my situation. As we all know our 4 wheels are a necessary thorn,ugh! What a great listener and problem solver. His calming nature is contagious. How I needed some of that calming energy with my car situation. Honest with whether or not repair is needed. More next time. Grateful for the Integrity and Authenticity. Debbie

Paul did great work on my daughter's car so I took my car for a routine oil change and the service…read morewas the best.

I was so so happy to find this place. Paul is amazing and is a straight shooter. I will definitely…read morebe coming back for all my maintenance and repairs needs. 10/10 experience

I've used them for years and for several different vehicles (all Toyotas). Honest, polite, skilled…read moremechanics, a bit expensive compared with one-man shops but less costly and more trustworthy than the dealer.

This is a from a (former) longtime customer. David and Dave had been my ONLY Toyota and Subaru…read moretechnician shop. Ever. Today I brought my old 4-Runner in for her first visit since Rising Sun was "acquired". The young man at intake informed me there's now an Upfront Diagnostic Fee ($179) to begin, then of course, whatever parts and labor are necessary to execute a repair. Pure Profit Gouging: to tack an additional required fee on top of the book repair. Pretty sad, considering Rising Sun's existing customer base are accustomed to excellence in all facets of service, including initial diagnosis. Nope, I'm not playing the new game of Charge'Em extra. New ownership, y'all can Scratch one formerly happy customer from the database. Parker