I was impressed! Many certifications, A+ rating with the Better Business Bureau and they are also a…read moremember in the home advisors network, which means they are background checked and checked for authenticity of licensed and insured. They do Mold Remediation, Water Damage Restoration, Fire Damage Restoration & Heating & Air Conditioning Business as well as General Contracting Services for reconstruction jobs after clean up. Anyway, I called them for mold remediation & water damage. Of all 3 companies I called, these guys were the most knowledgeable, they were fair and didn't price gouge. They showed up on time and did a great job.

I contracted Breathe Pure to perform demo on my house due to burst water pipes in February…read more I have requested an invoice from this company to file the claim with my insurance. However, their answering service line and employee Tiersa will NEVER return calls. Whenever you call their number, you only reach a service company, not employees who can help you. They always say someone will call back, but after about 10 tens calling them, no one calls me back. I have emailed Tiersa multiple times and received no reply. They also took my damaged mirror during the demo saying insurance should pay for it. Now that insurance will not pay, they can provide me no records about the mirror. I HIGHLY recommend that you do not consider this company. There is no way to reach anyone if you have any issues because they don't have a public phone number, just an answering service.

I needed cigarette smoke out of my newly bought fixer upper and I searched google and was sooo…read morepleased to have found this company so easily! I worked with Michael and he was so quick! I thought I had to make an appointment but I called the company and Michael was at my home 10 minutes later! How awesome! He was so informative, I was so thankful that he knew his stuff! The process was so easy and quick, I am so so thankful for this company! 100% recommend and will be letting all my friends and family know to go to you guys!

I hired PuroClean after the Eaton Fire in CA, and while the cleaning itself was acceptable, some…read moreproperty was damaged and the experience with the Central Houston office who handled coordination and communication -- has been extremely disappointing. Items were removed from our home without notice, I had to hound them for updates once a week even though daily updates were promised in the job quote. Prior to payment, responses were fairly prompt, usually within 24 hrs -- after payment, the rep (Jacob Darden) stopped responding to my emails except to argue about why I shouldn't receive a refund for a 2 month late hygiene report that came back showing soot still in the house. I called Jacob to explain why a refund was warranted and received a verbal confirmation that a refund would happen. This was followed by continuing to ignore all emails over the course of 2 months of attempting to get a response. This kind of customer service is unacceptable. I would advise anyone to avoid working with PuroClean.

I appreciate the services that Healthy Environment has provided for my family. I consider their…read moreservices to be life altering. We had a significant mold problem back in 2019 that kept our family in a constant state of feeling unwell. Healthy Environment treated our house and changed the quality of our environment and we have been well ever since. Today we just decided to invest in another treatment to keep things fresh in our home and air ducts after doing a couple of renovations this year. They didn't hesitate in completing the service. It was one business day between reaching out for service and completion of service. My gratitude to this company can't be overstated. I really appreciate what they have done and continue to do for my family.

We had been having very low airflow in the first floor of Our 3 story home for quite some time,…read moreeven after replacing the AC unit, furnace, compressor, etc. Gian came out and located the problem with our duct work in less than 10 minutes of being here. This was after we had had three other companies come out and tell us nothing was wrong with the ductwork and we just needed to adjust the baffles. After locating the disconnected ductwork behind the wall, he came out and repaired it! The downside was we had to drill into the drywall to get to the repair site, but we were so happy that he found the culprit! Now we have excellent airflow to the first floor and we couldn't be happier! Excellent service and knowledgeable!

Xtrac Restoration remodeled my home and they did an Amazing Job. I would highly recommend them to…read moreFriends and Family members. They answered any question I had, and were very Prompt in returning my phone calls. Very Satisfied Customer. Christina H.

Xtrac just finished my roof, and I am glad to give them a good review here. It was a very positive…read moreexperience. They did good work, excellent follow up, and excellent pricing. By chance I managed to catch a guy in the neighborhood and asked him a few questions that led to having my roof replaced (and it needed it very badly) and I'm so glad I did it. As will all services of this nature I always go in with high skepticism hoping I'm hiring a good business that I can trust. They came through in every regard! I highly recommend them.

This letter serves as a formal complaint regarding the inadequate remediation work and unacceptable…read morecustomer service provided by ServPro, the contractor assigned to address the sewage remediation event caused by Frontline Power at my mother's residence. On or around September 23, 2025, at the home of Ms. Gloria Lattimore, Frontline Power--acting as a contractor for CenterPoint Energy--fractured a sewage line. This resulted in raw sewage flooding into the residence. My mother operates a daycare out of her home and lives there with her granddaughter and five children. The sewage affected multiple areas of the property, including the downstairs living room, bedroom, hall closet, half bath, full bath, and wardrobe closet. It has now been nearly two months, and the issue remains unresolved. Throughout this period, ServPro has repeatedly demonstrated a lack of professionalism, communication, and courtesy toward the homeowner. One major concern is their failure to provide my mother with a clear work schedule, leaving her unable to plan or prepare the home's occupants for ongoing repairs. For example, ServPro conducted a sanding job inside the residence without any prior notice. This resulted in extensive dust contamination of my mother's belongings, particularly in the bedroom closet. More importantly, the excessive dust triggered a medical emergency for a young child living in the home who suffers from asthma, requiring an emergency room visit due to aggravated symptoms. Additionally, we were informed that ServPro never advised Frontline Power LLC that my mother should be offered temporary housing during the remediation process--despite the severity of the environment and the presence of vulnerable individuals in the home. Instead, ServPro appeared focused on rushing through the work solely to complete the job and collect payment. This disregard for the homeowner's well-being is unacceptable and shows a concerning lack of respect toward an elderly woman whose home was damaged through no fault of her own. Further issues include ServPro's inconsistent and unreasonable determinations regarding what should and should not be replaced. They insisted, for example, that the vanity top did not need replacing because sewage had not directly touched it. However, they proposed installing a new vanity base while reusing the old top, resulting in mismatched aesthetics. My mother reasonably declined this option. Similarly, they refused to replace the entryway tile, claiming it was not impacted by sewage, even though the new carpet they asked my mother to select would not match the existing tile. They also declined to replace a bathtub that had sewage sitting in it for several days, despite my mother's valid concerns about contamination and long-term sanitation. Throughout this process, ServPro has offered little empathy and made minimal effort to collaborate with the homeowner. Instead of working with my mother to ensure her home is restored safely and properly, they have repeatedly attempted to pressure her into accepting inadequate repair options. Most recently, ServPro has stated they cannot continue work or enter the property without a signed document granting them permission to proceed--despite the fact that they have already been working in the home for over four weeks without requiring such documentation. This sudden change is both confusing and concerning. Overall, my family is extremely disappointed in the way this situation has been handled. The experience has been stressful, unprofessional, and far below the standard of care expected from a company responsible for restoring a damaged home. We cannot recommend ServPro based on this conduct. We request that this matter be reviewed thoroughly and that appropriate corrective actions be taken to address the issues outlined above.

Servpro Memorial West, NW Houston is amazing!! The team saved the day when my washing machine…read moreflooded our first floor. Kudos to RJ, Paul, Mannie, and Kat!

Since my last review of Ark I decided to get a whole new roof and siding and windows and doors and…read morea paint refresh. The guys are so sweet and took care of this so quickly. The roof replace was quick and now we are waiting on my windows and doors to come in. I cant wait to see everything complete!

Ark Roofing and Restoration replaced our roof in December 2025, and the entire experience was…read moreoutstanding. They were flexible, competitively priced, and consistently honest throughout the project. Andrew, the owner, was exceptionally patient and clearly explained the differences between various manufacturers as well as the advantages of Class 3 versus Class 4 shingles. I would gladly work with them again and confidently recommend them to others.

My mother had a horrible roof leak thank god for the emergency response. We reallly appreciate it!…read moreThey had someone out the very next day! Walked us through the insurance process completely. Left no questions on answered! Thank you, James! You couldn't thank you enough for taking care of my mother during this process!

This business saved my house and wallet from further disaster. I had a terrible leak on my roof and…read morewas desperate to find a business with an unbeatable quote and quality service. Progressive 1 Roofing was the perfect company to solve my roofing issue compared to other competitors in the area. Professional, Reliable, Affordable, Friendly, and Quick.

Highly Recommend! Veteran Built Roofing & Construction did…read morean amazing job on my roof and fence. Leland and Manny were fantastic to work with -- honest, responsive, and incredibly detail‑oriented. The crew was professional, fast, and left my property spotless. The new roof looks beautiful, and the fence is solid, straight, and perfectly built. It's rare to find a company that combines craftsmanship, integrity, and great communication, but Veteran Built truly does. I'm thrilled with the results and would absolutely hire them again.

Leland and his team are excellent! I really appreciated that Leland sent one of his guys to tarp…read moremy roof before they were scheduled to come out, since the weather forcast showed rain. The quality of work was excellent, completed on time, and I felt the price was more than fair for the work done. His crew was respectful of my property and cleaned up completely when done, not leaving any debris behind for my trash. We've actually had two big storms since the repairs were done and my roof is still in excellent condition. I can't recommend Leland and his team enough!