I will start off by saying that I'm not a hard person to please. I was very open and patient during…read morethis process and still had a horrible experience. I started my car buying Journey with Jose. At first everything was fine but in the middle of waiting to find out if another car was available, Jose left and did not come back. After about an hour and a half, Tiny came to help us out and was wonderful! After purchasing, I was told my car will have a FULL detail done... twice (I requested it multiple times due to the seats being very dirty as well as the center consul). I then waited a week and a half for my vehicle due to Jose continuously telling me that my car was being worked on (A/C was out).. when it was actually not. I reached out to Jose several; times after purchasing to ask about the progress and any updates. I then reached out to Tiny stating that I do NOT want to be working with Jose due to the lack of communication as well as the lying about the details of my car getting fixed. I then go to pick up my car after 10 days.. and my car interior was not detailed AT ALL. There's broken glass in the vents, and under the mats (they so call vacuumed) and well as old food crumbs and spills in the consul. After having to wait that long, I gave up just went to detail it myself. As a first time car buyer, I was super disappointed with not just Jose but AutoNation as a whole. Tiny was the saving grace in this experience but I will never purchase through this company again.

This was one of the most misleading and frustrating car-buying experiences l've ever had…read more We were told our "out-the-door" price was $41,334 - which any reasonable person understands to mean the total cost, including all taxes and fees. At no point did anyone clearly disclose that sales tax was NOT included. Only after the sale, when we went to register the vehicle in Nevada, were we hit with a large, unexpected tax bill that we had to pay out of pocket. This is not a small oversight -- it's a major lack of transparency and, frankly, feels deceptive. If a dealership is quoting an "out-the-door" price, it is their responsibility to make sure that number is accurate and complete. Failing to disclose something as significant as sales tax is unacceptable. This experience has completely destroyed any trust we had in this dealership.

I came in to sell my Jeep and I know you get more for your money selling it private. However I took…read morea chance and went to Autonation. I was greeted right away and was helped by Lona and Floyd. We only discussed the selling price twice and I felt it was a fair offer. The location is clean and they offer you coffee or water and I know I got less selling to a dealer but not dealing with title paperwork on my own was not what I wanted to deal with. So overall my experience was great.

I sent my info to sell my vehicle, internet Sales person named Abe contacted me and was very…read moreinterested in seeing the vehicle. quoted a price and I we discussed that it was 1 1/2 hour drive for me but he said it would be worth it. when I arrived Abe passed me off to a manager, That's when I knew I was going to get scammed! sure enough the over the phone # was thousands less and they had to really nick pic to find anything to reduce the offer. So if you ever go do Not work with Dis Honest Abe. And his Manager. Total POS's Drove down the street to the competition and sold the vechile! I will talk down Auto Nation Bell Road Phoenix every chance I get! If I could leave a Zero star I would

Would like to give a big shout to the lovely ladies at Midway Nissan Nasha B. And Mihui K. For…read morelistening to me and taking care our issue with r roof rack that's what am talking about customer service and if I can give you guys more stars. I would. This is our third vehicle that we bought from Midway Nissan we did have little issues but they took care of them. With no hesitation thanks to the staff at Midway Nissan Bell Road.

DO NOT BUY HERE. Bought 2023 Nissan Rogue. Dropped it off to me. First day on highway 21 tire…read morepressure, no gps, phone echoes and shuts off. Called to have fixed. 3 hours they fixed NOTHING. SERVICE MANAGER: tells me NOT DANGEROUS to drive with that low pressure.. LIE YES IT IS , in this heat can cause a blow out and more. -Tells me car doesn't come with GPS. LIE -tells me I have to get a new phone to have it not echo. I have an iphone 11 Max. LIE Told my sales girl get this fixed or I return the car. Said she would on Monday LIE NEVER HEARD BACK in a week. So ..... I took it to ABC NISSAN Camelback. SERVICE MANAGER fixed ALL THE ISSUES in 15 minutes in my car!!! GPS, Phone, and added my husbands phone with BlueTooth. No echoes MIDDWAY does NOT CARE any further than the cash you put down. THEY LIE, service dept is INEPT and had the audactity to LIE TO ME I will NEVER EVER go back to Middway. GO TO ABC NISSAN.....AMAZING HELP

Let's do this "I am…read morea business professional who hates dealership. But I happened to be at Bell rd Toyota this weekend getting some maintenance and this salesman AJ Lydon introduce himself while I was waiting. He was very low pressure, and answered all my questions before we ever talked about buying a new vehicle. He showed me a really nice Camry V6, only 40,000 miles, and when I drove it, I fell in love. We made the deal, he saved me money on my current monthly payment, and this car is way better than my last one. Excellent experience... Ask for AJ Lydon if you come in! Always take care of my day 1s

I worked with Ali and he made the process smooth and easy answering all the questions I had.read more

Always a great experience at Midway for our oil changes and maintenance. Thank you Mike and Brian…read moreover in Service for your exceptional customer service with our fleet vehicles, we appreciate it!!

BUYERS BEWARE OF MIDWAY CHEVY -- DOCUMENT EVERYTHING…read more My experience trying to purchase a Silverado 2500 from Midway Chevy was extremely frustrating, and I would strongly recommend that anyone shopping there look very closely at the numbers instead of focusing on the advertised "discount." The sales representative I dealt with was Brent Katz, and I want to be clear that I have the conversations and explanations regarding my trade valuation in writing, including the different explanations I was given for why Midway valued my truck approximately $4,000 lower. They were advertising what sounds like a great $6,250 upfront discount on their Silverado 2500 trucks. Unfortunately, once I started going through the actual numbers, that discount wasn't nearly as impressive as they made it sound. First, I asked Brent Katz to have my trade appraised. Their offer came in approximately $4,000 below Edmunds and Kelley Blue Book. When I questioned Brent about why their number was so much lower, he told me that Edmunds and KBB weren't accurate because they aren't actual resellers. Rather than just arguing about it, I contacted two other dealerships and had my truck independently appraised by both of them. Both dealerships came back right around the Edmunds and KBB values. I then sent Brent both buyer sheets in writing showing that two actual dealerships were valuing my truck approximately $4,000 higher than Midway. That's when the explanation changed. After previously telling me their offer was $4,000 lower because Edmunds and KBB aren't resellers, Brent then told me their trade value was lower because Midway was already giving me a $6,250 discount on the new truck. Again, I have these statements in writing. Then there's the $2,559 protection package that they automatically add to the deal and, according to what I was told, is not optional. So let's do the math: Advertised discount: $6,250 Mandatory protection package: +$2,559 Trade approximately $4,000 below two competing dealer offers: +$4,000 Total: $6,559 So between the mandatory protection package and the approximately $4,000 less they were offering for my trade, that's $6,559 -- which is actually MORE than their advertised $6,250 discount. What bothered me just as much was the way Brent handled my questions. I was considering two different Silverado 2500s at two different prices, and I repeatedly asked him to provide me with a buyer's order for each truck showing the complete out-the-door numbers. Instead, he kept telling me I didn't need both sheets and that I could simply subtract the difference between the prices of the two trucks. That's not how the math works. A lower vehicle purchase price also means lower sales tax, so simply subtracting the difference between the prices of the trucks does not give you the correct out-the-door difference. I shouldn't have to repeatedly explain why I need an actual buyer's order for each vehicle when I'm trying to determine exactly what each truck will cost me. I own a business myself. I understand businesses need to make money, and I have absolutely no problem with a dealership making a reasonable profit. What I do have a problem with is advertising a $6,250 discount, adding a $2,559 non-optional protection package, offering approximately $4,000 less for my trade than two competing dealerships, and then changing the explanation for that lower trade value after I provide documentation proving other dealerships are offering significantly more. I also don't appreciate being spoken to as though I don't understand basic numbers simply because I'm asking for complete and transparent buyer's orders. My advice to anyone considering purchasing from Midway Chevy: GET EVERYTHING IN WRITING. Thankfully, I did. Don't get distracted by the advertised discount. Get a complete buyer's order. Look at every fee and add-on. Get your trade independently appraised by other dealerships. Then compare the actual out-the-door numbers. Because a $6,250 "discount" doesn't mean much when the numbers elsewhere in the transaction can cost you $6,559

My Honda Accord has 142 K on it. I've done all the maintenance, except for once, and for tires (2…read moreout of 3 times), I've had my car serviced there. The only problem I've had with service was when the guard plate under the car was not replaced after an oil change. They took care of that fast. It's a 2015, so that is 11 years of service. You have read all my complaints. There are a few for so more than ten years of service. They have my car ready for me on time. In addition to great service, Bell Honda will pay, within limits, for transportation from the dealer to your home, and then back to pick up your car.

My experience with Bell Honda was extremely disappointing, and I feel that I was misled about their…read moreability to assist customers who are currently in an active Chapter 13 bankruptcy. Before going to the dealership, I spoke with a representative over the phone who described himself as a "bankruptcy specialist." I was specifically told that he works with lenders, including Honda Financial, and that he could help get someone in an active bankruptcy approved for financing. Based on that conversation, my wife and I made the trip to Bell Honda on Sunday with the expectation that we were working with someone who understood our situation and could potentially help us. Unfortunately, we spent approximately three hours at the dealership waiting while the representative was assisting other customers and we were assigned to a rep named "J", who just joined the team. Hourse go by and we ultimately had to leave. Before leaving, we asked the representative, who had been assisting us because the original representative was unavailable, to contact us once they had identified a lender that could work with our situation. Hours passed that day, and we never received a call. I called the dealership the following day for an update and was then told that, unfortunately, there were no lenders available who could approve me. Had I been given that information upfront, I would not have spent three hours at the dealership or made the drive there in the first place. There are other Honda dealerships much closer to my home that I could have contacted. For context, I am currently in an active Chapter 13 bankruptcy. I have an existing Honda Prologue lease and am looking to turn in that vehicle and move into a new financed Honda. My bankruptcy attorney has already advised me that this type of purchase can potentially be approved by my Chapter 13 trustee. I simply need to obtain a purchase contract and monthly payment information so the appropriate paperwork can be submitted to the trustee. I completely understand that a dealership cannot guarantee financing approval, especially when someone is in an active bankruptcy. My frustration is with the way the situation was represented to me over the phone. If I had simply been told, "We work with people in bankruptcy, but we cannot guarantee that we have a lender who will approve you," I would have had a much more realistic expectation. Instead, I was given the impression that this representative specialized in bankruptcy financing and had access to lenders such as Honda Financial that could potentially get me approved. That ultimately resulted in a significant amount of my time being wasted. I am sharing this review specifically for other consumers who may be in an active Chapter 13 bankruptcy and are trying to replace or finance a vehicle. If you are in a similar situation, especially if you are currently leasing a Honda and are looking to transition into a financed vehicle, I would recommend contacting other Honda dealerships first and clearly asking whether they have lenders who actually work with active Chapter 13 customers before making the trip. Again, I understand that financing is never guaranteed. My issue is not that I was ultimately declined; my issue is that I feel the expectations set during my initial phone conversation did not match what the dealership was ultimately able to provide. Hopefully, this review helps another consumer avoid making the same trip and losing several hours of their day unnecessarily. Out of respect, I will not share the name of this "Bankruptcy Specialist" and if consumers bypass this review, you can get this same experience by this rep.

Bought a car at Sanderson from Crystal. Great experience she is knowledgeable and easy to work…read morewith. Love my new car.

This was my first visit to Sanderson Lincoln since relocating from Colorado. I brought my Lincoln…read moreNautilus in for its 10,000-mile service. Austin, the service technician, was very responsive, knowledgeable, and extremely helpful. My car was thoroughly serviced and inspected. Everyone was friendly and made me feel welcome. I plan to return for future maintenance and recommend this dealership for your service needs.

I had an incredible experience! A huge thank you to Darlene and Maribel for going above and beyond…read more They were kind, professional, and made everything so easy. I truly appreciate their outstanding customer service!

Trisha was amazing! She's very thorough, professional and welcoming. I couldn't ask for anyone…read morebetter! She exceed my expectations with the entire process of looking, test driving and financing my car. Highly recommend her if you choose Hertz Car Sales!

My vehicle experienced significant issues within 7 days!!!!…read more The company's reputation across locations is concerning!!!! SCAM COMPANY !!!!! I was sent to a Camelback service location with subpar management. After reporting transmission and starter problems, I was told it would take five days to resolve. Surprisingly, they called me less than 24 hours later, stating the issue was fixed, citing spark plugs as the cause. Regrettably, my car has broken down, failing to start or move, and phone calls are going unanswered.

My son bought a used car from Cactus Jacks. He's in the Autism spectrum and has memory problems…read more The interest rate is terrible, and he can't afford to pay rent and is homeless. He inquired about selling the car back and was told he would have to pay 3000.00, he can't afford rent how can he pay 3000.00. Initially when he was in buying the car I received a call asking did I know him. I didn't get any information of who was calling me, only when I said yes, I was quickly hung up on. It's getting very hot outside and he has been sleeping in his car since October. He would like to return this car without having to pay the 3000.00 that he doesn't have. I would not recommend this dealer to anyone. Laurie Lindvall

I had a great buying experience with auto paradise az so I hope this review helps the next person…read morefeel confident with their purchase. I was first impressed with their website, they had about a million and one photos of the car so you really know what you're buying. Good for people who live far and can't just pop over to browse. You can tell by talking with Brett and Jessica that they take a-lot of pride in what they do and how they do business and my experience really reflected that. The process was upfront, honest, and transparent.. exactly what you want when buying a car these days. Thank you both for what is quite possibly the cleanest 2016 mazda on the road right now!

What a breath of fresh air! We had a great experience with Brett and Jessica! Timely, courteous…read moreand easy to work with. The car was a gem. I will be back for our future car needs! Two thumbs up here!