We have been eating at Bella Napoli for years now because you have to love a place that treats you like family. Gabriela has been our most recent server and she reminded us of every reason that we eat there. The people are nice and are not afraid to welcome you warmly. The best thing is that the food is amazing, especially the Fettuccine Alfredo, lasagna, pizza, and bread rolls. What a wonderful experience and place to feel at home! read more

Great pizza! Waitstaff are friendly and the garlic rolls are good. Entrees are good as well?

Update: taking a star away, cause they raised their price and their appetizers are not good. They burnt the crap out of some and had to go back to show them. They did offer more, but I did not like the taste of none of it anyway ( the non-burn ones). They gave me a credit to purchase something else at a later date, in stead of a refund. read more

Came in at 6:30 pm Thursday nite and ordered garlic bread with tomato and cheese. It hardlyhad any good garlic taste, disappointing to say the least. Had better in grade school that's for sure. Ordered the seafood plate with noodles for $14-16. No taste, seafood was from a can and added extra pepper to taste. Waitress first asked me do you want the appetizer first ? Duh! Never returning to this place. Crappy food, service, and it looks old and dated. Better off getting a steak and potato at Walmart and getting my moneys worth. This place was not even busy. Crappy décor! I sincerely regret ever trying this place. Do yourself a favor, avoid this place !! read more

FANTASTIC service!!!! I eat here a LOT!!! Order was wrong but still AWESOME....they threw it out & made me a new one. Very gracious and very courteous - felt like I was dining with friends - awesome place!!!! Will ALWAYS go back here - food rocks! read more

The service here is AWFUL!!! Rude and disrespectful young lady in her early twenties if I had to guess. This week was my second time visiting this place and the first time the same waitress stood and chit chatted with some other patrons for 15 minutes while we were waiting on her for a to go box. I got tired of waiting so I went to the counter and asked for one. When I walked around the corner there were 2 male employees sitting in chairs on their phones. Fast forward a few weeks and decided to give it a try because the pizza was actually decent, well the service was still terrible. Walked in and the girl yells across the restaurant "be with you in a second", which is fine. Sit down and 10 minutes goes by and she never comes over so my friend gets up and goes to tell her we need to be in and out quick as we are on our lunch break. I'm guessing that perturbed her because she came over and threw menus on our table and asked what we wanted to drink and if we were ready to order and I said, well I haven't looked at the menu! She then proceeds to point at the lunch specials on the wall and says "LUNCH MENU IS RIGHT THERE", like we should just know what we want from the 4 things written on the "lunch menu". What if we didn't want what was on the lunch menu???? Just rude and hateful, so we left and I will not return. Samees Pizza Ghetti is by FAR better service and better food! read more

I haven't had "authentic" Italian food since we left NY but I have to say this is definitely one of the better Italian places we have been to and closest thing to NY Pizza we can find. My son just moved her from NY and he loves their pizza, won't go any place else. I read through the reviews and we have never had any of those problems. I am sure anyone can have a bad experience at any restaurant, this place deserves a try! read more

Delicious food and great service. I've eaten here so many times and I have never been disappointed. I love this place and would eat here every week if I could. The staff is always very friendly and when I get food delivered, it always arrives way faster than they promise. read more

Bella Napoli has the best pizza in Rockwall, definitely my favorite restaurant to take my family to. We love the look of the inside and the hospitality of the owner, Zikiri, he always comes to chat when he sees us. Of course the service is always nice and polite. If you're looking for a good italian meal that's not too expensive, Napoli is the place to go! read more

My family and I have been coming to Napoli ever since we moved to Rockwall in 2007. The food is fabulous, always up to par. The pizza is especially our favorite, we get the Large Meat Lover's. It is a huge pizza and there are always left overs! What I love the most about the pizzas at Napoli is the freshness. I know I am always going to get a fresh hand tossed pizza every time I walk in. And not to mention the baked ziti is another one of my favorite dishes! Also the waitresses are always smiling and friendly. Needless to say, if you've read a bad review on here, go to Napoli and try it out for yourself! I promise you won't be disappointed. read more

This is a fantastic hidden hideaway for non pretentious but better than average italian food. the cold garden salad [ get the house dressing ] cant be beat, my wife loves the manicotti , i think there is a really good alfredo manacotti thats not on the menu , we have eaten here at least 40 times and have always been impresssed read more

We were loyal customers-ordering delivery at least once a month for years, even got to know the delivery people. Sadly-these reviews are accurate. Once with an "authentic feel" they have cut back in quality so much that it was an overall bad experience. Plain rolls(not garlic as used to be)-burned a little on the top. Both salads had brown edges- 2 green leaves with all the white hard stuff . When we asked for fresher salads, we were served the same), chicken marsala sauce had NO WINE flavor-merely olive oil flavorless and colorless, and the cut of chicken had a trange flavor and consistency. The Marsala was sent back for a medieum pizza- was good-but I was given a small pizza metal tray as a plate (which was not flat and spinning every time I tried to cut my pizza on it.) When asked for a utencil to move the hot pizza from the baking tray to my "plate", I was told they did not have anything I could use!!!. Seriously. This once cozy, once romantic spot used to be so busy. Saturday night there were a few people, and the feel is just gone- Very Sad. . I just wonder why is it the owner (s) and "manager (teenager in the short skirt) don't awaken to the reality that there are several top Italian restaurants just around the corner or nearby in Rowlett (Cosa Nostra, Valentinos, Tatianos and even Luigis). This review applies to the ROCKWALL location, not the Rowlett one or the Napolis in Firewheel. read more

I enjoyed every minute being here from the service to the food. The fresh soft garlic rolls they bring out to the amazing Entree called the "Bella Special" I ordered. I advise everyone to pay a trip here. I will be coming here more often for amazing Italian food!!! read more

Just ordered my first order from this restuarant. They delivered, which is great. The gentleman who took my order promised something they apparently could not do. I don't have the space to go into detail here, but when i said I liked chicken scampi, he said they could do it and I asked if it had vegetables in it like peppers he said yes. I ordered, a ceasar salad, bread, desert and drink in addition and spent $25 on the meal plus tip. The salad was soggy and blah, the bread was good, the scampi tasted like plain pasta with grilled chicken - it was well prepared by had no flavor and more importantly no vegetables - I ate only a few bites. The canoli finally had some flavor but I was told there was no chocolate in it and there was. I called about the missing vegetables and got to speak to the owner - his answer was I should have ordered from him not his staff!! His offer was 1/2 off a future entree. That is not acceptable - he should have apologized and offered to replace asap not made it my fault for not ordering from him personally! read more

Don;t go. We had four people in our party. Each ordered a meal. After 40 minutes, a waitress brought three plates out. After another 10 minutes, when the fourth meal had not been served, we asked for it. We were told it "was still cooking." One person in our party had ordered baked ziti. The ziti was so overcooked as to be mush and the sauce was so watery that the meal was more like soup than any baked ziti we had ever seen. After all of the others had eaten their poorly prepared food and another 20 minutes had passed, we asked again for the fourth meal. We were told there was a mix up and they were going to make the fourth meal to go and they wouldn't ask us to pay for it. We were livid. They hadn't even started to cook the last meal!!!! The manager is a dolt. The restaurant is not clean. And, apparently, you only have 1:4 odds of receiving what you order. We will NEVER go to this restaurant again - even if it's the last restaurant on earth. read more

The Worst! No other way to describe it. The pizza my wife and I ordered was simply,..."Un-edible!" We ordered a Margherita pizza,..when it arrived at our door, "late" by the way, we opened the box to see this flat, fat edged pizza with nasty looking cheese all shifted to one side of the pizza, and the middle filled with a pool of pink water from the tomatoes. The tomatoes were sliced razor thin," to save money we're sure",..and they looked very old and mushy. The cheese looked like curdled milk. We also ordered some stuffed mushrooms. (big waste of money!)...The mushrooms were no bigger than a dime each,..wet looking,.and from what we could see, they weren't stuffed with anything!...just maybe 10 or 11 mushrooms sitting in a pool of juice in a foil container...$8.00,.....LOL! Had many pizzas in our days.,..but this place was by far the absolute worst! We called back and told them we wanted a refund. Just for the pizza. Even gave the delivery driver the pizza back because we wanted them to see why we weren't happy with our food. The Owner had the nerve to call my wife's cell phone and go off on her, completely enraged!! The only upside to this place was the girl who answered the phone,..who was , by the way, very polite and seemingly "sympathetic" towards us. We really appreciated her. I had to get on the phone and try to calm down the owner!,...Just a sad excuse for an Italian Restaurant! We had Pizza Cucina next to Brookshires deliver us a pizza instead,....and it was absolutely Incredible!! Wonderful hand tossed pizza with the freshest ingredients!,.They even use Fresh Water Mozzerella on their Margherita pizzas. Tons of fresh Basil too!,..There was maybe two little flakes of Basil on Napolis pizza,...and it was black,...I'm fairly certain Basil is green?,..Green right?,..Anyways,....Napoli's,.....you should change your name to "Nappy's",.....Because that's what your food is,....Just Nappy! I know a gentleman that used to work for Napoli's,..Told him of our experience and he apologized for not telling us before that one of the cooks there would make pizza's while he was coughing and spitting when he spoke,...no hat,..right over the food! Never Again!!!! ,...Napoli's,...DONT DO IT!!!. Buyer Beware! read more