Ryan, furnace technician came out and quickly resolved an issue with our furnace front panels. The furnace needed a repair a few months ago and the previous tech put the front panel on so tightly and now we couldn't get it off to get to the filter. Ryan explained everything in detail, showed us how to take the panels off and how to put them back on correctly and he even offered to do a short video of the process in case we'd want it. Ryan is a super knowledgeable and personable technician that I highly recommend. I even asked some questions about heat pump systems and he answered all my questions and explained in detail how it all works, how they evaluate for the right system and what the process is for installing it all. I highly, highly recommend Ryan and Bellows for heating and AC needs and repairs. read more

Title: Honest If you are looking for an honest and intelligent contractor, Robert is your man. We were looking to install a split system. After listening to our needs, and doing a through inspection of our current system, instead of selling us, he told us with a few simple modifications to our air flow , we did not need to buy a split . His intention during the entire process was to suggest what was best for our situation. If we ever have a furnace related issue we will call Bellows. read more

Well my water heater will not fire up. Base on good review I called Bellows plumbing. Basically they just sent me a sales man who wears dress shirt and does not seem like a technician. I believed his only intention is sell me a new heater with no intention of fixing it. He has no part or anything in hand. He basically just turn the switch a few time just try to ignite the heater a few time and see no spark which I could've done then he immediately said is the heating unit need to replace he say part and labor will cost about 2000 dollars to fix it and they don't have the part and it will take 2 week to get it. To me it seems like they try to taking advantage of a water heater is crucial situation, which I could not wait 2 weeks but he strongly recommend me to get a new water heater for 5k and they have the heater in stock can do it next day. Well my heater is about 8 Years old which I spent about 3k in 2014 to replace it. I assume it should at lease worth it to repair it. I just say I need to think about it. So he charge me 149 diagnostic fee that is fine. Then I call another smaller company and got it fixed for 300 dollars same day and he has the parts with him. He say just some part in the ignitor need to change. He felt the heater is in good shape so he say I should repair it. I am not sure which company is right or wrong but the water heater has been working 2 month now with no issue with this 300 dollars repair from another company. I would assume a 8 years old water heater should at lease repairable with reasonable cost. Maybe it's the inflation but I think 2k just fix the heater and it take 2 weeks to get the part is just highway robbery. Why other company I later use could fix it same day for $300, and while Bellows company could not even offer me any options to get my heater at lease going for now, except wait 2 weeks for the $2k parts and labor or get a 5k heater next day. seems like they just want me to get a new $5k heater from them taking advantage of emergency situation. I also ask the other company I use if I need a new heater how much they will charge me and they say would be about $3500 vs Bellow's $5k heater quote. I previously left the review to wrong branch, so I remove the existing review. The review is for San Rafael Branch. It seems how aggressive their business manager defending any negative review. It is hilarious she can know who I am and find invoice base just on my yelp handle. The name of the salesman or technician they send is Bradford F. read more

Dave, our technician, was very professional in explaining what our heating problem was and how to correct it. He also made recommendations that improve the efficiency and life of our furnace. Very happy with the results. read more

An update, the installation is done and we're very happy with it. Del, Tyler, and Eric, efficiently installed our new air conditioning unit, water heater and furnace, and got it all set up on schedule. They also hired electricians to run wire from the furnace to the AC and that went smoothly too. I highly recommend their services to anyone in the market for them! We had a bit of a surprise when it turned out the vent in the garage I mentioned in my prior review, that Andrew had said they'd include for us, was not written in the final plan despite being promised to us verbally. It turns out that the vent he suggested would have been against code. When we went to follow up with Andrew to clarify the matter, it turned out that he had left the company since signing our deal. That was a concerning note to start the installation on, and we did feel a little misled by it all, and made us wonder whether any of the other things Andrew had told us were true, like that we needed an especially expensive air conditioning unit to meet code. However, the actual installation went very smoothly and we're quite happy with the work that was done. read more

Bellows quickly resolved our heating issue due to damage caused by roofers. Ryan came over just this morning. He was on time, communicated when he was coming, resolved the issue quietly and quickly while I was working. Technicians like Ryan are why I highly recommend Bellows! read more

Our system was clogged up and we were bailing water out of our shower to prevent flooding into our home. After trying to plunge the system ourselves, we decided it was time for the pros to step in. I googled them online and gave them a call in the morning. They scheduled a technician to come out in the afternoon. In the blink of an eye, our pipes were cleared and we were good to flush again! Quick, professional, and affordable. What more could you ask for? read more

We schedule an appointment for the installation of a new Nest Thermostat. Let me start by saying I had already hooked the Nest plate to wall and everything but I just couldn't figure the cable connection part and thought I might need another cable to be ran through the wall. Aside from that my heating was working normal so was our furnace, we were making it work by twisting the 2 main cables together. This had been working for us since forever. It was a hassle because we would have to manually turn it off. But it was working. Out technician show up I showed him where the Nest in the wall was. No questions whatsoever were asked by him. Other than where the furnace was. He then proceeded to work on it I suppose and test cables according to him. He was going up and down from the nest to the furnace (two story house) in one of those he almost completely knocked off a safe baby door we have in the stairs. Accidents happen of course but at least just say sorry I knocked it down how do you put it back. Anyways not why I'm writing this. After a while I come upstairs and asked how is it going he tells me that the switch or main board was probably burnt or had blew. I was surprised because we literally had just turned off the heater as soon as we got the text message that he was on his way. We did that to make it easier for him to connect the cables. Little did we know was the last time our furnace was going to work. I don't know what he touched or moved but now I'm $100 short for nothing. Worst than that he estimated the board replacement at $400 to $700 so instead of getting something fixed we got the furnace and the heating to be completely ruined and non working. Both cover panels from the furnace where taken off to inspect it and they were not even screwed back properly instead the logo of the brand of our furnace almost comes off. We followed up with their management and they pretty much told us that we had been the ones that fried the furnace: wsays a lot about them. Would definitely not recommend them. Stay away from them. They don't seem to be professional nor experienced with new thermostats or furnaces at all. UPDATE: after we posted this review the same day we got a call from an angry lady just to tell us Again that it was all our fault and that her technician didn't do anything wrong. She didn't even acknowledged half of the issues I wrote about. Anyways I hope the way you do businesses takes you farther. And by the way if you base the value of your business on 84 positive yelp reviews and that's your main argument that 84 of your clients didn't have a problem with your company, awesome I don't doubt it, but the real challenge is when you're at fault as a company and do little to nothing to fix it. But if that works for you great and keeps on bringing you business and clients good for you. Good luck. read more

Bellows Plumbing, Heating, Cooling & Electrical - Plumbing Near Me - Novato, California

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This review is for the great customer service I received. I used their Yelp feature to request a quote (so handy! -- hint, hint, other businesses!) I received a speedy email reply in 30 mins. and I placed a follow up call for more questions. The young lady on the line (Bianca?) was very friendly, but I think she was in training and had to fumble a bit for answers. I very much appreciate that she would say, "let me check" instead of guessing or brushing off the questions. She quoted a possible service date and price. I let her know that I would call around for a sooner service date and get back to her. I received a call back a few minutes later and she apologetically told me they were not able to accommodate the service quoted but she offered me the name of another provider who might. Thank you Bellows for being kind enough to contact me and value my time and a good neighbor giving another contact. read more

Fantastic company! Professional, excellent work and walked through every process with pricing and time frame we were looking at. Cannot recommend them more highly. Always a go to and they do it right by pulling permits, and just doing top quality work. Thank you Bellows! read more

I found out my AC unit was broken just as our 90+ mini heat wave was starting in Novato. I figured this would be a pretty busy time and the earliest most of the 6 companies I called were unavailable until after the heat wave - 3 days later. Fortunately when I called Bellows, one of their technicians finished up another job early and had time to fit us in. Less than two hours after I called, Ryan from Bellows came to diagnose our system. Not only did Ryan climb into the sweltering attic twice to troubleshoot, he was able to identify and correct a grounding issue, and after resetting the system our a/c was up and running again. He also showed us how to reset the system if it ever happened again. We are so grateful for the quick service and cold air. Thank you Bellows plumbing! read more

I encourage supporting this family owned business as they provide exceptional service which shows they value the clients experience. I discovered Bellows plumbing heating and air through Costco when I inquired about a new furnace and AC. Pricing was very competitive for purchase and installation of Lennox systems. Everyone of the Bellows team members in the San Rafael office has been great from Brian in sales to Terry and Adriana in the office to the installation group Del, Joed and Dustin. All of the team members were knowledgable, professional, respectful, paid close attention to detail and were friendly to talk with and explain things throughout the process. It was a great experience and they earned a long term client for my future heating, plumbing or electrical needs. read more

We just had a high-end QuietCool Stealth Pro X whole house fan installed in our new home in San Rafael by Bellows Plumbing. From start to finish, everyone at Bellows has been extremely professional, knowledgeable, courteous, punctual, and most diligent! I received bids from five highly-rated installers and Bellows offered the best product at the best price. Special thanks to Comfort Advisor Pete K, who came out and provided a complete assessment of our needs and options, and to technicians Roberto G and Eric Q who did just an outstanding job of installing our unit. It looks and works great and we're ready for summer! read more

I cannot say enough positive words about the Senior Comfort Advisor, Robert Mitchell, that was at our house today. After living in a house for 13 years, every time we used the heater or AC, it would blow out the pilot light in our water heater. I've lost count, but Robert was either the 6th or 7th person to come out and try to figure out why this was happening. Not one person had a clue as to why this was happening. We thought we were preparing to purchase a new unit when Robert arrived. He asked if he could try to figure out, first, what might be causing this to happen. He quickly discovered the problem, fixed it, and was on his way. This unit will not last forever, and we now know who we will call when it is time to replace it! Immensely satisfied customers - Joel & Carol Ward read more

We had a signed agreement with Bellows for an installation. We also gave them $1000, the maximum deposit allowed by law. They delayed us for a month and then confirmed that they are not honoring the contract and wanted us to sign a new contract for about 25% more money for the same product. They have yet to return the deposit. This was an obvious bait and switch, and it was appalling. Be careful. read more

They came out quickly, did a nice job installing the faucet and even though they couldn't do final connection to my dishwasher, they told me everything I needed and where to get it. The plumber was personable, left our space clean. read more

We had a 2 year decision-making process for what to do with our HVAC, and Pete at Bellows went above and beyond giving us estimates for varying options and talking us through it. Originally we just wanted to add air conditioning to our existing gas furnace, but later we asked about replacing our old furnace as well, and Pete suggested an electric heat pump instead of conventional AC. Long story short, his suggestions were spot on, the install crew was fantastic, and the end result is better than we imagined. The city inspector was impressed, and when I told him it was Bellows, he knew their work and also had positive comments about them in general. I have no hesitation recommending them. read more

Big thanks & recommendation for Dave & Ryan for their maintenance furnace check up & additionally finding a heating duct that had been incorrectly installed by a previous contractor: MINUS THE ACTUAL DUCT(!) leaving insulation dust to be blown into house. Unbelievable! Thanks for your work and catching that dangerous problem!! read more

Bellows is efficient and thorough. I appreciate that their technician texts when they are coming and includes a photo so you can recognize them when they arrive. I have found all their workers to be very helpful and friendly. read more

Bellows and Plumbing did in amazing job, they replaced 80ft of heating ducts in our crawl space. I don't really know how they were able to do it but they accomplished the job. No mess, clean work. Robert and Renee were very professional and really down to earth. Sweet guys! We called other Heat and plumbing companies. They stood us up. Not Bellows Plumbing. They did everything they said they do. I recommend them highly!!!! Ps. Even the receptionist was very professional! Great customer service. read more

Robert was very quick to respond to my request for a quote. He was sooooo helpful & very professional & knowledgeable! I would recommend Bellows, great people all around! read more

We just had our AC system serviced by Ryan Avila from Bellows. Great tech. Did a thorough job on both our AC's. Definitely recommend this company!! read more

MAX with Bellow's Heating & Plumbing was here last week to do the once/year service on my water heater. (This is part of an annual policy I purchased through Bellow's when they installed a new furnace for me last year. BTW: It's been working great!) Back to Max: he's the best! Professional, very knowledgeable, on time, friendly & shared several very useful tips to extend the life of my water heater. He also checked all my toilets for being securely bolted, their water lines in good shape & all sink plumbing for any leaks. Max said he spends most of his time doing regular plumbing for Bellow's. I highly recommend him for any of your plumbing needs! read more

We were looking for central AC/heat and a mini-split AC/heat to be installed in our home. We received several estimates before deciding to go with Bellows, and we are so glad that we did. In short, 5 stars. Hire them. First, Pete, our salesman, spent over an hour with me on the day he came out to give us an estimate. He was so kind, thorough, and really took his time to inspect the site and come up with a couple of the best plans for our layout. The other companies were here for maybe 5-10 minutes and one even told us the job couldn't be done. Pete took the time to educate me and also really get a grasp of what our goals were for the project so he could make the best laid plan. Second, Robert and Michael were our installers. They were also kind, thorough, and paid a lot of attention to the details in the aesthetics of the work. It wasn't an easy job because of the configuration of our furnace space etc., but they made it work well. Robert took the time to review each step of the project with me before moving forward to ensure we were pleased with the placement/aesthetics of all the parts. He also offered options so we could really choose what would work best for us. Lastly, he took the time to do a thorough walk through at the end to ensure I understood all parts of the system and if I had any remaining questions. The work looks better than I expected frankly. Wires/hoses hidden as best as could be and cleaned up after their work every day. And most importantly for me, during COVID, they obliged by all guidelines with masks/booties etc which was very very much appreciated. Thanks for making us feel safe. Overall, everything was excellent. The only one downside is that they did book the project out a couple of months and we had to wait a while, but it was also incredibly hot this summer so I think all companies were jam packed with installs for AC and this probably could not have been helped. read more

Bellows had previously installed our furnace, and was the winning bid for the purchase and installation of our central AC. Bellows did a great job of keeping us informed of the equipment ordering, scheduling for the install, and subsequent inspections. No issues with the installation. The work was done timely as promised, and the AC works great. Bellows is very professional for a residential contractor, I'd strongly recommend them for heating and air conditioning repair, maintenance and installation. read more

We had Ryan come to do routine maintenance on two Mitsubishi ductless units. He was friendly and efficient, answering all of our questions. Highly recommend. read more

The office staff and installing technicians are without a doubt top notch! They showed patience, expertise and total professionalism throughout the entire process. From the initial estimate to the follow up call to make sure the system was working perfectly, they were GREAT! We hope the opportunity to use them again comes up, we thought they were wonderful and highly recommend using Bellow. read more

Matt and Tyler are awesome! They showed up on time, efficient, and did an amazing job. I was super busy working upstairs on the day they attended to our plumbing needs. They kept me informed of the status via text, like when water will be on or off. They didn't just turn off the water main all along for their convenience. Plus they were super clean and neat. I didn't even need to clean up afterwards. No doubt I will use them again. Top notch! read more

I would recommend this company to everyone. The crew, Richard and Michael who did my heating and duct work were wonderful. They were polite and did great work. They were knowledgable and kept me advised of any changes. Patrick and Chelsea in the office were prompt and efficient with responses to my email. The work area was kept neat and the job was done in a timely manner. We are just working on a few adjustments which I feel are not unusual with a new system. Thank you Bellows read more

Ryan did an excellent job servicing my furnace and a/c. Very prompt, helpful and efficient. I'm so glad I'm using Bellows and hope I'll be seeing Ryan again for this work. read more

Ryan is fantastic! He did a thorough inspection and cleaning of my air conditioner, my split and my furnace. They look like new! Best servicing they have ever had and I cannot recommend both Ryan and Bellows highly enough. They also did a nice job communicating with me prior to the appointment. I have now had two very positive experiences with Bellows, the first being when they installed my split unit a year ago. Five stars+ from me. read more

We Would like to thank Neil Skilling and his crew in coming to our house to fix our heater before Christmas. They took there time to check everything even went into detail on what was happening with our heater. Our heater just stopped working and of course we had tried everything to get it going but it didn't work. Needed a new motor. Neil got the part for us and fixed and now we are all toasty warm before the holidays. Thank you again for saving us from the cold. read more

Great communication and service and on time! Would recommend. Went out of his way to make sure the problem is fixed.

First rate job from estimate to completion. Everything was explained clearly every step of the way. Installation took three days and the f8nished product (HVAC system) works great. read more

These guys were on it! Quick service, professional treatment, saved me a bunch of money.

We had Bellows install a new heating and air-conditioning unit in our home a few years ago. Their price point was more competitive than other companies that I had reached out to, but their professionalism and timeliness far exceeded other companies responsiveness. Anytime we have had follow up questions or need for service they respond promptly and are very helpful! I recommend them highly because of their professionalism, knowledge and because of their competitive pricing. read more

My furnace wasn't predictively turning on, so I called Bellows. First of all, I got a friendly response! And this has been consistent every time I've had them come over--nice, reasonable, and willing to show me what they are doing. The technician called before he arrived, and wow, was he thorough. He checked everything out, fixed the problem, but also adjusted the propane flow, fixed the exhaust (which I have installed incorrectly) and pointed out some problems I was going to have with my hot water heater (which was next to the furnace). He spend quite a bit of time, explaining to me what he was doing, and . . . Now we have a furnace that works and is warmer!! Many thanks. read more

I had an excellent all around experience with Bellows and would highly recommend. My recently purchased Marin house has radiant floor heating, and I was looking to add air conditioning for the hot summer months. I evaluated a few vendors and Bellows provided the best solution. Robert and Rene were my awesome installers. They were professional, friendly, and communicated what they were doing throughout each day, which was both helpful and educational. The end product is excellent and they finished on schedule. read more

Ryan was great to work with. He thoroughly cleaned and inspected both the furnace and heat pump. He also took time to show me how to configure the thermostat to maximize my dual fuel system. I highly recommend him. read more

I have had past experience with this company repairing my old furnace and finally replacing it when it was shot. These guys get a five star for expertise and honesty. So why a 2? I have two heaters in my Victorian, one for downstairs and one for the upper two stories. Got home on the weekend after Thanksgiving and my upstairs heater pushed out air but no heat. I am sleeping in and using the bathroom in a refrigerator. Sort of an emergency. Always been able to reach a real person at Bellows to schedule service. What is going on now guys? When I call I get picked up by a cyber system that tells me each time that there is one caller ahead of me and to wait. I wait and I get kicked over to leave a message. I am a dentist calling in my back office on my cell phone and request a call back on my office number so my staff can get me up to talk with the scheduler. Waiting for a call that did not come only to get a text message, found after business hours, explained after hours what I needed and expected a call AS REQUESTED on my office landline. Got callbacks on my cell which in my business can't be answered by me. Can you follow directions?? Just a direct conversation on my office line could have solved things. Am I dealing with AI that can't seem to get things straight? Anyway, this is sort of an emergency, so requested something on the upcoming Friday, as I noted my only available day. Cannot do I was told, how about December 5? Hello! That is a Tuesday and I said I am only available on Fridays. Do you listen? Understand? I said "NO" and have been driven away by horrible communication at your phone reception. Called another company and got a real person who understood and even though booked, as you told me you were, is sending a person on Friday. They have my business and not you. Also, Bellows, when I went to post the Yelp review saw you do heat pumps which I want to do. You need to understand you have serious front desk communication issues and that a formerly good customer like me can get chased away by bad phone reception/service. read more