There is frequently a representative of Bellows in my Costco store in Santa Rosa. I knew since my furnace was very old I would be needing a new one soon and if this business was represented in Costco I felt sure they would be someone I would be comfortable dealing with. In 2017, the fires in northern California came with a vengeance. I was safe but my furnace chose that time to give up the ghost. I called Bellows, a representative came out, and I signed up for a new furnace and added an air conditioner to the list. There was a wait of about 5 weeks due to the fire victims also needing service and their names were on the list before mine. The day came when the two boys arrived and I have never been quite as impressed with service people as I was then. I had never had an AC so that required a lot of extra work on their part but in two days it was completed. They were just remarkable. Constantly kept the area clean and free of excess packaging, etc and then they were gone. Everything in top working order and neatly done. Recently my power had to be turned off which involved the furnace controls. It was questionable to me as to whether it was going to be okay so I called Bellows, the repair person came out, checked everything at length and I knew it was in good shape. These people are wonderful to deal with from the person who answers the phone to the people who do the actual installation and service. You can't go wrong. read more

I contracted them to install a mini-split system after getting a couple of other quotes from local firms. They were very thorough in the quoting process and had a couple different experts do walk throughs as this was quite a complex project with six indoor "heads" and two branch boxes. I liked the level of detail Pete provided so I really understood what I was getting. The work consisted of upgrading the electrical panel, removing some asbestos, putting in a Mitsubishi 48K BTU outdoor unit and six indoor heads. Oh and I opted for the Kumo Cloud thingies that allow you to control everything from your phone! They executed exactly as quoted, were always on time, coordinated the electrician and abatement folks, showed up on time, wore masks and booties, cleaned up after themselves etc. Del, Richard and Michael did the bulk of the work and were great to work with, answered my dumb questions, checked in when needed etc. I project manage a lot in my job so it was great to see a firm that clearly had its stuff together throughout the whole process! read more

We had heard good things about the Bellows company. We inquired about an on demand water heater and an R/O water filtration system. Robert provided us with lots of information as to what kind of systems to consider.He was thorough about discussing ways to achieve our best result that would meet our needs.Bellows was prompt about scheduling an onsite visit, providing an estimate with options ( we opted to add the moisture sensors and a powered master valve shut off if moisture is detected). Our installation was scheduled quickly and conveniently to jibe with our busy schedule! The crew (Matt and 2 others) was neat, clean and courteous. They made sure we were prepared for the water, power or gas to be shut off when they needed it off. We would gladly refer our friends and neighbors to Bellows "finely tuned", high quality organization. read more

I am pleased to offer my highest recommendation to Bellows Plumbing, Heating & Air. As a commercial realtor, having a vendor who I and my clients can rely on to be fair, responsive and able to deliver on their promises is of utmost importance. Bellows excels in all of these aspects and has done a fantastic job in bringing high quality HVAC systems to my client's commercial property. Robert Mitchell of Bellows arrived promptly to the property, provided us a quote, and returned again at a later date to personally meet with the tenant to discuss ideal placement of the system prior to installation. I cannot tell you how much my clients and I appreciate this exemplary service from Robert as well as the installation crews and support staff at Bellows Plumbing, Heating & Air. read more

I had my first experience with Bellows Heating and Air Conditioning and was very satisfied with the level of experience and professionalism of their technician, Trey. He arrived on time and set about analyzing the problem based on my description of the problem. He was methodical in attempting to narrow down possible causes and corrective action, while being aware of explaining the processes to me in understandable layman terms. I did not feel pressured to go for the most expensive fix, as some companies have a tendency to do. I was very pleased that someone could come out in just a couple of days during this current heat wave, since some companies were booked three weeks into the future. I do not hesitate to recommend Bellows, or their technician Trey, for A/C work. read more

I was building a small air conditioner as a project on my own time and my skills were very limited. I built the unit from scratch and was looking for some expert advice. Bellows was more helpful than I could have ever imagined. They were the only company who answered the phone and they easily fit me in on a weekday afternoon. I stopped by their location in San Rafael and Trey helped me pressure test my unit, vacuum it out, and give me advice on how to fill it with refrigerant. Nearly every question I asked he was able to answer. He helped me for over an hour and didn't charge me a penny. I highly recommend Bellows- they are super friendly, knowledgeable, efficient, and can help with almost anything related to heating or air conditioning. read more

Outstanding Heat Pump System Installation and Customer Care! My wife and I recently had the pleasure of working with Bellows Service to install a new Heat Pump System in our home, and we couldn't be more satisfied with the experience. Sean and Julian were incredibly kind and responsive to our needs, taking the time to listen to our concerns and keeping us informed every step of the way. Their professionalism and attention to detail were top-notch. The installation process was smooth, and they made sure everything was done perfectly. We're extremely happy with the quality of their work and the exceptional customer service they provided. Highly recommend Bellows Service to anyone in need of Heat Pump System installation! read more

After shopping around for the best price on a new hot water heater and installation we decided on Bellows because they offered the best price even with the initial consultation fee, still way less than Home Depot. They installed the new heater and had it up and running in just a few hours. No problems...except one. The next day we noticed the water pressure in one of our showers was significantly lower. We called Bellows about it and they sent someone out to clean out one of the fixtures where sediment had built up. They were very quick and very professional about everything, from the beginning to the end. I would recommend Bellows Plumbing. They are nice, fair, fast, and they back up their work. read more

I can't say enough about the wonderful team from Bellows, from start to finish. We got three bids on a new furnace, and I appreciated that the Bellows salesman wasn't as pushy as one of the other companies, thank you! The HV A/C install team, Michael, Tim and Mikey worked hard and were very friendly. I was told by all bidders that we would have to cut out/enlarge the attic opening to remove the large old furnace. The install team figured out a way to break it apart and remove it without having to cut/enlarge the opening. I really appreciated that! They stayed extra late on day two to make sure the job was completely finished and the heat was turned on. Great job Bellows! read more

Jeff Labandeira from Bellows Santa Cruz did a wonderful job investigating a heating problem that I had reported. He determined that there was some standing water in our ventilation system, beneath one of the vent covers in the living room. He advised me what to do next in terms of who to contact to remove the water situation, and that some new ducting would likely be needed once the water was removed. I was very impressed with Jeff because he didn't leave until he told me what I had to do next, and he even stayed with me to report the details to my insurance company. He definitely went the extra mile big time! In short, I was very happy with Jeff and with Bellows! read more

Many thumbs up! From the initial quote discussions to scheduling to install, this team was absolutely 5 star. My wife and I needed to take out all our old galvanized pipes and refit with copper + PEX, including through our beautiful front lawn to the main water access at the street. Jose, Patrick, Robert, and their team walked us through each step, answered any and all questions, and really took care of our house, leaving everything in great shape (including our lawn!). They also finished on time and on budget, even after getting blasted with nearly 100-degree heat during the first day of work outdoors. I would rec this crew to anyone. read more

The building management team for our apartment in Greenbrae scheduled the annual furnace service with Bellows. I was immediately contacted by Terry to confirm our appointment. Ryan,the technician, arrived on time and was a complete professional. He explained the service he would provide and completed our service as outlined. Once finished, he walked me through the pictures he took throughout the call and explained all aspects of his work. I was totally satisfied with Bellows and would highly recommend them. Although the building paid for the call, I would have happily paid if needed. Great value for the modest charge. Tim in Greenbrae read more

I contacted Bellows for a property I co-manage in Marin. The lady on the phone was really helpful and nice (I work in customer service so I appreciate competent people) and the technician who came to the job site was way more easy to deal with than your typical contractor. They weren't the cheapest plumber I've dealt with, I'm a big believe that you get what you pay for. I am willing to pay a bit more for people who answer the phone, come when they say they are coming, and warranty their work. I'm busy so I appreciate companies that respect my time. I'll definitely call them again and refer to my friends/family. read more

We decided that it was time to get heating and cooling installed in our home. We went with Bellows and we could not be more than pleased that we chose them. Robert and Rene were great from day 1. Very professional and super friendly. They really communicated with us about their plan for each day and were able to work around our daughter's napping schedule, making sure to get the work that needed to be done in her room first thing when they arrived. The install went smoothly with no issues and were done in the allotted time they had said it would take. I definitely would recommend them again and again. read more

Might not be typical to write a review of a heating & plumbing service - but I just had to - I mean, who can you trust these days when your heater dies and you need to replace something so significant and expensive in your house. We had multiple companies come out for bids - and are soooo happy we went with Bellows. Communication was great- Chelsea was awesome and guided us easily and professionally through our needs- and the installation went quickly, no mess-completely smooth without a hitch. And the price - the lowest (and we did the research) the best! Already recommended them to a neighbor- read more

Recently, Bellows' heating technician, Miguel Macias, serviced and repaired my furnace. It is a older unit and needed parts that we're not readily available. That didn't stop Miguel! he tracked down the parts, ordered them and kept me informed the entire time. When they arrived he made the job a high priority, installing the new parts and making sure my old furnace run like new. He understood my budget and found a solution that saved me money. Throughout the process Miguel was friendly, professional and highly skilled. When it's time to buy a new system I will go to Bellows. Mark Fountain read more

Robert was a complete profession from all aspect. Arrived promptly, listened to our concerns, criticism of our current water softener system, tested the water and provided statistical assessments. Secondly, he emailed our bids by end of business that day, based on our conversation and needs. Lastly, he followed up with a phone call to make sure all questions were answered. There was no pressure from a sales perspective, and he assured me if we needed time to make our decision, the quote would be honored. A "5 Star" sales call from a professional, I would refer Bellows/Robert if asked. read more

Bellows installed a new heat pump and furnace in 2022. Dave Andrews made an initial service call eighteen months later to checkout the system. Dave arrived on time, thoroughly assessed the heat pump and furnace, reviewed the entire system with us, answered many questions patiently and discussed a service strategy going forward. He took the initiative to go under the house to check for leaks in the ducting. Finally, he helped us address an issue with our thermostat. it was a pleasure to meet and work with Dave who provided excellent professional service. read more

The job was to replace our heating ducts after previous flexible, in-the-crawl-space ducts had been destroyed by raccoons, then rats. The review in short: we received a very competitive bid (about 5 bids were all over the place), Bellows replaced the ducts with animal-resistant alumaflux ducting, the job took 3.5 days, the two workers (Spencer and Alexis) were very considerate. The system works fine. Installation appears excellent, including all ducting properly tied up to the top of the crawl space. It was a great pleasure to do business with them. read more