I LOVE ben and jerry's but the prices are ridiculous and the service was terrible. Both employees were both in their phones having a conversation with other people. It was my turn to order..... the phone was still to her ear talking. Ridiculous. read more

Ice cream cake I ordered was WONDERFUL!!! You can tell management is top-notch, because not only did they personally call me once my initial order was placed (asking if I had any questions, special requests, etc.), but when I had a minor hiccup when picking the cake up, they were quick to respond/offer an apology. I would HIGHLY recommend you try this place out. read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - Plano, Texas

Earlier this afternoon, we placed an online order to Ben & Jerry's in Plano and were thrilled with how simple the ordering process was. Our order was filled quickly and we received an email, text, and phone call alerting to when the order was ready for pick up. The online ordering experience was super easy - and the ice cream, as always, was super delicious! I included a photo of my daughter delivering this sweet surprise to her grandfather (staying socially distant, of course). Lots of smiles to be had! To order: http://BenJerryMenu.square.site read more

Ben & Jerry's is synonymous with "tasty"! I have been a fan of their ice cream for as long as I can remember. I think I was 17 (a LOOONG time ago) when I discovered the deliciousness that is Chubby Hubby. It's seriously my favorite flavor of all time. Quite frankly, I preferred the original recipe (with the peanut butter filled chocolate covered pretzels), but I support the company moving forward with their Fairtrade efforts, so no hate coming from me. That being said, DFW is really lucky to have a scoop shop! Believe you me, I love me some Blue Bell(hopefully they get their stuff together soon), but there's room in my heart for both companies. The first B&J scoop shop I went to was on Haight Ashbury--that's freaking iconic, right? We should love, support and frequent our scoop shop here. The shop itself is pretty small, which was not a deterrent for me. They have about 30 different flavors under the glass, and they also sell their prepackaged pints (the same ones you can get at other stores). The pints are pretty pricey at $6.49 each, but they carry flavors that I haven't seen in stores and difficult flavors to find (hello Chubby Hubby). I ended up buying a pint of one of the flavors I've never tried before, and I'll certainly go back to this store to try others. The only thing I found irritating on this visit were the 3 high school boys who didn't understand that we're all dealing with a small space, and they were totally unaware that they were just 100% in the way. It's cool, though. I enjoyed my ice cream and I'll be back because I want to support the shop. read more

This joint really disappointed me. I was hoping for a Ben & Jerry's Nirvana full of every flavour they had to offer, and was awarded with a limited selection of their more normal ice creams. The waffle cones were a bit stale and overall, I wished I'd spent my money on some Paciugo. But such is the fate of those who dare to explore strip mall restaurants and stores, sometimes, you lose. I did spy that they have Ben & Jerry's ICE CREAM CAKE. I might learn to forgive one day, and return for this glorious concept. read more

Four words, people: Coconut Seven Layer Bar. Yes, Ben and Jerry's is *the* place for a fresh scoop of your favorite ice cream. Mine would be that coconut dream listed above. Yum!! The ice cream is always served fresh and into a cup, waffle cone, chocolate dipped cone, etc. They even serve coffees, smoothies, low fat sorbets and frozen yogurts. There's a little something for everybody and I really enjoyed everything I have tried here. Only one warning - bring some cash. My single scoop in a small cup was $4.32. You can buy a whole pint of Ben and Jerry's at the store for that! But because you're getting it fresh and served in a cup, the price increases. read more

This place did not fail on my expectations. The lady helping us tonight was amazing. She has such an amazing attitude and was very helpful when we asked questions about the flavors. The store was clean and well organized. We will definitely be back. read more

This location feel s really small. There are two cases of about 8 flavors each. The guy who was behind the counter was not friendly at all. I got the feeling that he was annoyed, even without asking for anything. After we ordered, we were looking for spoons and napkins and he said sharply, "They're over there!". Rude I got mint chocolate chip and it had a gritty consistancy. We tried to enjoy our ice cream inside at one of the tables but some loud, obnoxious teenagers entered and one exclaimed, "Chocolate therapy?! I need chocolate therapy! I'm going to get so fu#&@ng fat!" read more

I have to admit that being from New England originally I have a soft spot for the two hippies fromJersey. Food - 4 stars It was very good. If you are a B&J regular they have all the flavors you could want and they tasted great. Over the past few years I have grown to like Frozen Custard better than ice cream so this was the first time I had it in a while. Frozen Custard is way better...but this was still very good. Place - 2 stars The location itself was fine. Easy access from Preston Rd. and pleny of parking. It's what you would call an "in-line" location and definately under 1,000 square feet. Feels very cramped with just a few people. Also since ice cream is such a fun event I hate that there is no where fun to enjoy it here. The interior has a a few dingy seats and there is a 1 or two old tables from home depot outside. If I'm going to go out for ice cream I want a better eating experience. Also...the place was old and in need of a facelift. Pretty dirty and dingy. Service - 5 stars. They only had 1 employee working. She was fantastic. Recommended a ton of flavors and let us sample a bunch of flavors. Price - 1 star I could not believe the price. We got 3 kiddie cups which was 1 scoop each and it's served in the smallest cup. The bill was $13 dollars. After I left I figured it must have been a mistake...if I make it back I'll update my review and let you know. read more

Let me start by saying that I went here when they had their free cone day i didn't know what it meant i thought you buy the Ice-Cream and they give you the cone for free but no they give you a free scoop of choice on the cone, the ice cream didn't impress me honestly i had better the flavor was not creamy neither flavorful If you like Ben and Jerry's is ok but I have never been a big fan of them. Will try it next time just to see if I maybe wrong for now this is my impression. Store is too small. Restrooms are very dirty. People where very friendly. read more

Love love love Ben and Jerry's!! Didn't know they had a shop nearby and my waist line will never be the same again! Staff was super friendly and the shop was clean. read more

I just want to give a shout out to Misty, the scooper at this location who was very nice and cheerful! She even asked if we needed to use the restroom before closing the door. A five star service. Negative 1 star due to the high price tag (esp. compared to pint from stores) and melted ice cream on the floor on the patio. read more

What is the world coming to when the customer service and environment at an ice cream parlor is so bad that it's not a good environment for children?! This location needs to be cleaned, and the staff needs a long term course in smiling, and pleasantries. I would rather crush an ice cube in stale milk than return here for what should be good ice cream. Ben and Jerry's new flavor- crappy customer chunk read more

Best ice cream cake around. Great for birthdays. The ice cream you get other than for cakes is typically the same options you find in a grocery store; rarely anything unusual except for sometimes German Chocolate Cake ice cream. read more

I don't know but sometimes I need a break from froyo. I've seen this place as I drove by sometimes and had always wanted to try this place. I thought they would have other selections then whats @ the market. I was wrong... the kids size was about $3.50 but it was like half the size of a pint. I got the Maple Blondie which was alright not the best though. But when the worker was scooping out the ice cream there was pretty much nothing there. ??Did they run out of it so quickly or was that ice cream there for weeks?? Another place I will not go to waste money or gas cause I can pick up a pint at the market. They pretty much have the same flavor and it seems they were made at the same time. I am still a fan of B&J Chunky Monkey though! read more

The service wasn't anything special but of course the delicious ice cream makes up for that and then some. I had a double scoop of milk and cookies-holy cow! I have a new favorite. To the dude working the counter: You said they discontinued one of my top flavors which I thought was wierd but since you worked there I believed you. I saw Oatmeal choc chunk right where I expected it to be at the grocery store so thanks a lot for the unecessary heartache. I expected people who work for Ben and Jerry's to really know their stuff. Training needs to be done. read more

Expensive but very very good. B&J ice cream is too rich for more than a small cup anyways. I love trying flavors you can't get at the stores and not having to buy an entire pint (better for my diet that way). I haven't even seen some of the pint flavors they had in their cooler in local stores. They are getting five stars solely for being nut allergy friendly! This is a rare treat nowadays. The nut/peanut flavors were in a separate case and they were more than willing to take precautions (changing gloves and using clean scoops). My husband was thrilled because he can't trust most ice cream shops anymore. Yes the place is small. They did have a few small tables inside (in the A/C) and two umbrella tables outside. The staff has always been friendly and accommodating, even during the maniac "Free Cone" days. read more

I've had ben and jerry from the carton I get at stores before but only been here once before. I think it was wayyy before I started yelping because I dont have a review for it yet. Their ice cream is too rich and sweet for me. The scoop is pretty big though. I had phish food and it was too rich. I couldnt even finish one scoop. read more

I just wanted to give a shout out to one of the workers we encountered here tonight. I did not catch her name, but she has a few tattoos, short hair and had a black hat on. She was just so happy and energetic and super friendly! We sat outside chatting for a couple of hours and she was just zooming around working hard the whole time, and she always had a smile on her face. It was just really refreshing to encounter a genuinely happy person who seemed to enjoy taking care of her customers, and from what I could tell is a hard worker! Hopefully this review finds it's way to her boss. Thanks for making my night! :) read more

They do have a limited selection. I wanted the Pistachio Pistachio but they could only give it to me in a waffle if I buy the pint ($3.49?) Why not just go to walmart and get one myself and portion control? anyway I got the New York Super Fudge Chunk with white choco and dark fudge, pecans, and walnuts; it was good but the portion was small for the price. The place is small and not really inviting.. I'd rather go to Braum's and have the option of getting ice cream AND fries :P read more

A very small ben and jerry's ice cream shop. The selection is pretty good! And i like the location. It's right next to a tex mex restaurant that we like so it makes out for a good date night treat. Only been there once so far and the staff is pretty interesting. The rastafarian guy needs to get a belt! He seems very sluggish. There isn't any seating inside theres 2 umbrella tables outside. That's about it. Might be better eating in the car; but i'd like to avoid that. read more

My trip to B&J's was really a let down. Stopped in for a brownie sundae with my sister and it was an underwhelming experience. My first observation is that this place is tiny- they have 4 little tables with two chairs each and you feel like the people in line or picking out their treats are sitting in your lap. The ice cream is good- but the flavor selections are pretty limited. I thought that the prices were outrageous! $3 for a kids cone is a bit much. You can buy a pint of your fave flavor for $4 at the store and make at least 6 of the kiddie size cones. The brownies used for the sundaes were not even warmed up and were very hard and dry. read more

Love this place! Super friendly staff, amazing ice cream and reasonable prices for great quality treats. They have a new ice cream that is half the calories of regular. It is great and will still feel indulgent without blowing your diet! read more

Ben and Jerry staff are friendly! I know is over priced ice-cream, but the staff made it an awesome experience!

Way, way too much! The flavor were overwhelming. I'm sticking to the basics. The caramel was just that. Nothing but caramel with a very small hint of ice cream. It was like eating pure candy. read more

Okay, I must admit that I splurged today. Thanks to Ben & Jerry's being so close to where I ate lunch. I will be honest, I was pleasantly surprised by the staff here; the level of professionalism was unexpected for an ice cream shop. The young lady was very friendly she even jokingly gave me a hard time for mentioning Haagen-Dazs ice cream! I decided to try the Chocolate Peanut Buttery Swirl. And to my surprise this was an awesome choice. Each bite left me wanting more. But in order to keep my blood glucose level at a point where I could drive, I had to take my time and savor each delicious nibble. My overall experience was exceptional. Kudos to the staff for maintaining a superior level of cleanliness on the inside of the store. If you love ice cream stop by to have cravings fulfilled! read more

I want to say great job to Ismael who gave me great service when I was in there today. And the ice cream was as delicious as always :-)

Let me start this by saying that I love Ben & Jerry's. It's my favorite ice-cream, so when I was in DFW on business, I decided to go to the actual Scoop Shop instead of buying at the grocery store (okay, I did that also, but....) What I Liked: -They had different flavors. Coconut 7-Layer Bar sounded heavenly, but it was only okay. -They had Pour Overs, which is like a shake with a shot of espresso melting into it. -You can get a pint hand-packed. -Samples! What I Didn't Like: -It's quite pricey, even by B&J standards. -The employees left something to be desired. One of the girls working there had a baggy B&J t-shirt on with a pair of super-short nylon athletic shorts that could barely be seen under her t-shirt, and flip-flops. I think everyone had multiple facial piercings. -Service. I was told by who I found out later was the store manager, "I'll be with you in a minute," while she continued to talk to her employees. Myself and another girl had to wait to be served. -The shop is tiny, which I guess can't be helped. All in all, I'll stick with the grocery store and skip the cruddy service. read more

Yes, this is not the cheapest ice cream. It's Ben & Jerry's, for goodness' sake! But it's very tasty indeed. Every time I've been there the service has been great. And it's lovely to be able to have a sundae made with awesome ice cream you normally only see in pints at the grocery store. read more

Ice cream was good, but our customer service was exceptional! The sweet lady who was working there today took very good care of us and was really friendly! She made our experience memorable! read more

Not sure how you could give this place a bad review, I mean it's Ben and Jerry's, it's always delicious

I just wanted to say thank you to the girl that helped me and my girlfriend the night before with our ice cream she was so nice sweet. She was so patient and let us try 12 flavors thanks to the blonde server thanks. read more

i would give this a 1 star if the service wasn't so good. the bearded young guy offered me samples, a lid, even showed me a smaller size i ended up choosing bc it was perfect. all these proactive things earned them a star im giving this place because the prices are INSANE. i do better than i deserve financially and have no issues spending $300 a plate at le bernardin but this place, a CHILD's scoop is $3.99 plus tax. thats the price of a pint up the street! the only reason i went here is because the website said i could find a limited time only flavor here and of course it wasn't there yet. in fact i dont think a single flavor was exclusive to the stores which seems like a lost opportunity to drive traffic. in addition i saw that the store, which i left right before coming here, actually had way more flavor options. blows my mind. $3.99 plus tax for CHILD's scoop. not worth it. the ice cream is legit but we all know that read more

Man this place is so rad and the people that work there are hella cool and funny. Their cream is so succulent and delicious I always come back for more. I cannot say enough good things about this place so I will just stop. read more

I love B&J's ice cream. This location is sup par. It's dirty and dingy and by dirty, I mean there a splashes of sticky ice cream goo on everything, including higher up on the ceiling than you would imagine possible. It's obviously in need of a deep cleaning or a remodel. The staff ignored us for a good 10 minutes and weren't friendly. That usually doesn't bother me much, but they weren't even trying the least bit to hide their apathy. The cone my friend got was stale and the chocolate coating, greasy and waxy. My brownie sundae was great, but next time I'll just pick up the ingredients at a grocery store and assemble it myself. read more

They don't have the Totally baked flavor but any of the other flavors will suffice. I'm willing to try new flavors. The ice cream is kind of expensive but it's really good.they also have ice cream cakes here and you choose your ice cream. I got two ice cream cakes here for my birthday. read more

I stopped by Thursday afternoon. It was hot outside. I thought a nice cold sweet treat might brighten my dreary day. Lo and behold the blonde behind the counter greeted me with a cheery smile and friendly warm tone. She answered all of my questions as if they were being asked for the first time. In other words she was professional, polite, and friendly. I wasn't expecting to receive great service. What a pleasant surprise! I even got to try some samples of new to me flavors. My whole attitude changed, Candice (? Spelling ?) was a treasure! You bet i will be back! read more

This review is only for their "ice cream cake"... which is the biggest let down if you are expecting cake in your ice cream cake. They should call it something else such as cake-shaped and frosted non-cake. Am I the only one that finds this ridiculous? At least describe your non-cakes adequately as to not confuse and or trick people. read more

The ice cream was melted and soft before I even got the door. Cashier was aloof and rushed when There were no other customers in the store. . For the price paid, very unsatisfactory. You'll be better off with gettin a pint from the store, at least it won't be a half melted cup of disappointment. read more

Who doesn't love Ben & Jerry's Ice Cream? My hubby was a virgin so I decided to "pop his cherry" buy ordering a cone of Cherry Garcia. I know you can get it all over town but I was making a joke, okay? Anyhoo, we were denied because they don't carry it in the stores. He instead, bought the chocolate peanut butter and we took a look at all the yogurts and cakes they sell. Since there was so much controversy over their Schweddy Balls flavor, I was hoping we could find it at the store but once again - denied :( read more