Can't believe I forgot to leave a review for this fantastic location! Came here in Nov & got brows done by Aquila & she was fantastic. Was my first time after the downtown 6th Ave location closed but had nothing to fear, she heard everything I said & left me w picture perfect brows. It's the first place I've been to where I can go to any of the others for brows & know all will go well. Can't wait to go back! read more

Benefit Cosmetics Boutique & BrowBar - Cosmetics & Beauty Supply Near Me - New York, New York

Genuinely terrible customer service. Called to inform them that I was running late (5 min) and when I showed up, they informed me that because I was 5 minutes late, they couldn't fulfill my appointment. However, all staff were already doing other individual's brows - would have waited more than 5 minutes because they are overbooked. Figure it out!! read more

I did a brow wax and with Helen and I did go in a month before and she said to get the best results to wait a month and I did just that and I'm so glad that I did!!!!! My brows came out so nice and it was so quick but also very informative. She let me know how the brows affect my face and made sure that I was super comfortable with the results I'm so beyond happy. I will be coming back every month!! read more

Benefit Cosmetics Boutique & BrowBar - Cosmetics & Beauty Supply Near Me - New York, New York

I have to say the customer service was 10/10 they offered me a complimentary service and offered to remedy the situation. Although I was upset with the initial service they made up for it with their customer service and my second experience was much better! read more

I've gone here about three times since living in New York since October. I adore Pam - she's a kind, personable stylist and does a great job. The location is so close to my house I get lucky I got hop over in a matter of minutes. I had a bit of a wax burn on my last trip but I also started taking a retinol and semi forgot that can affect the skin. It went away within 48 hours but it can happen: just a warning. I get a tint & wax and it lasts around 4 weeks. They do ask and provide make up after your appointment if needed or desired which is a nice touch. Appointments are easy online or walking in and they have a great clean space. read more

Benefit Cosmetics Boutique & BrowBar - Before & After // Wax & Tint with Pamela - Cosmetics & Beauty Supply Near Me - New York, New York

Had my brows done today here by Carol who was super sweet. She did a really good job and I will be going back to see her. She did a good wax and tint. read more

If you're blonde or redheaded, don't go here. Today a brow specialist (Maya) did my brows at this location, and I noticed that the lighting was terrible. I said "are we okay to do this in this lighting? My brow hairs are very blonde and transparent and can be hard to see. Maybe we should use my phone flashlight?" But I was brushed off. 3x during the service the brow specialist tweezed a piece of skin (not hair; skin!) HARD. I jumped and it hurt. At home, 10 hours later, I can see the little red scratches from the tweezers grabbing those bits of skin HARD. This has never happened to me at a brow tweeze session before. The aesthetician straight-up couldn't see where the hairs were. I also noticed that my right brow looks basically fine (that's the brow that was closer to the window)-- the right brow is more or less okay-- but my left brow (the brow that was away from the window, and so more in shadow) has pieces taken out of it that shouldn't have been and some hairs left in it that maybe also shouldn't have been left in. A bald spot appeared in my left eyebrow. The aesthetician swore she didn't tweeze "THAT hair", "just the hair below it". BUT as a brow tweezer it's your job to know that if you remove the hair below a sparse spot in a brow, you will leave the sparse spot with no camouflage! Why didn't she take two seconds to move the brow hairs with a spoolie brush and check for this before just tweezing away? I also asked her about a specific area and said "did we miss the hair here? Don't tweeze yet, just tell me," and she responded by tweezing hair out of that area before I could tell her to stop. I specifically told her "I really just want the strays gone. I want my brows to stay full and I don't want a big 'before and after'". And now I have a bald spot on my left eyebrow, a sort of wonky-looking left eyebrow, and little red scratches/wounds where the aesthetician missed hair and hit skin. I am a redhead and it takes my brows FOREVER to grow. I am really devastated. Some advice to Benefit: if you aren't equipped to do blonde brows, say so-- don't lie. Don't be cheap, get real lighting. Use ring lights if necessary. What happened to my left brow, and the way my SKIN (not just hair) was tweezed and scratched up, should never happen to anyone! And I literally gave you the chance to tell me you couldn't handle blonde brows in your store lighting, but you bluffed and pretended it would be fine! And don't just remove hair around a bald spot in the brow without first thinking about how it will affect the look of the whole brow. And after all this, the aesthetician asked me to my face if I wanted to leave her a tip. I went home crying. Never again. read more

Benefit Cosmetics Boutique & BrowBar - Cosmetics & Beauty Supply Near Me - New York, New York

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After a year of being away, I finally returned back to this location! I had a 5:45 appointment and got there early. I was taken right away! Every time I come here, I am so happy with my brows! I had to go to some different salons during COVID when I was out of town, and I missed the expertise of all the waxers here! I love a fuller, natural look, and they always nail it! I also love all the pink decor and the decoration in the salon. I definitely recommend this spot if you are looking to up your brow game! read more

I will admit I am a newbie to the benefit brows a go go studios. So I am glad my first experience was amazing. The store is decked out in the benefit brand theme and well lit. I love the lighting in the studio I was kindly greeted then led to sign a short questionnaire. I was super excited about my appointment with Monique for lash and brow linting. (Everyone at brows a go go is licensed and very well trained. They want their clients to walk away happy and return) Also the boutique is super clean and each esthetician station looked clean and sanitized. Monique used her hands to show me where my brows should arch, start and end. It was a quick, easy and painless process. Vaseline was applied as a precaution. The nontoxic dye did not contain an odor. It took about 10 min for the dye to set. My lashes also took about 10 mim. I will admit I was a little nervous about the dye going into my eyes but that never happened. Monique cleaned up the dye and rinsed my eyes thoroughly with saline. I also got a eyebrow wax to enhance my brow tinting results. My lashes are darker and my brows look neat clean and filled in . I enhance the cleanup with a little bit of concealer . I highly recommend benefit if you are in the Chelsea area. Appointments are recommend and walk ins are accepted . I am very happy. read more

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I really love this place. Had my brows done by Tiffany and she awesome and so gentle with the wax. Definitely coming back to her.

I have been having such great luck with this place. They're always friendly almost always can find an appointment for me and the prices are fantastic. My most recent trip with Tiffany was perfect just before I left for London. read more

Love this place! I am pretty reckless with my brows in terms of who I let do them (just about anyone when I'm in a last minute crunch), and we all know how that usually turns out (horribly!) It was super easy to book an appointment online and when I showed up I was immediately taken care of. Wish I got the name of the lady who did mine but she explained the rationale behind proper brow arch and length based on facial anatomy, which made me feel very comfortable with her doing my eyebrows. But more importantly they came out looking absolutely fantastic! And the pain was so minimal (she waxed and tweezed) I was shocked. The price is triple for typical run of the mill thread/wax places in NYC ($24 vs $8), but the expertise and easy process makes it worth it. Will be back! read more

I've been to all of the name brand brow bars and today had the best brow service of all time at Benefit Chelsea with Maya. She was super meticulous and has my brows looking the best they have in years. Even though this is not the closest one to my house, I'll definitely head back to this location to work with Maya again. read more

I've always had great brow experiences at Benefit. They're usually able to take in walk ins, the most I've had to wait is 10 minutes. I have relatively thick brows and am wary of someone making them too thin. The ladies at benefit always give me a natural and polished shape. I'm also a fan of their eyebrow tinting - it's never been too dark. You definitely pay more, put you're paying for consistency & cleanliness. After your wax/thread they always offer to apply make up so you're not red. It's so nice that you can come in during the middle of the day and leave not looking red and scary. They also have a great selection of their products, I'm obsessed with their hydrating concealer & their toner. Also a huge fan of their tanning that they offer in the soho location. read more

Just had my eyebrows trimmed by Maya, cannot recommend her enough! She was amazing - thorough, detailed, and kind even for a minor service. Know she will be the same for a major brow service when I need. Five star service for her new client and fan! read more

Clean, nice staff, and great results! I made my appointment online through the Benefit website, it was super convenient and easy. I got my eyebrows tinted by Paige, and she was easy to talk to, extremely nice, and overall did an amazing job. Note to others, lash tinting is for a more natural look. My brows came out super pretty and look really nice and natural and definitely look fuller than without the tint. I also like how she sanitized tools and her area when doing my brows. I'm a mega germaphobe and really appreciated how cleaning the store was as well. Paige also trimmed my eyebrows and put some of the 3D gel on them and I'm so happy with how they look! With tip, I paid $34. Not cheap, not super expensive, let's just say in the middle. :) Will be coming back soon for another tint! read more

If I was truly selfish, I wouldn't tell you a damned thing about Benefit's Chelsea location. But I'm a firm believer in singing the praises of those places and people who turn out a great service or product. Sure--you can say, "I got what I expected, so there's nothing to say." but that doesn't make anyone's business try harder to keep you--nor does it help anyone who's hesitating to patronize that business. I've now had two fab sessions with Monique here, and can say we're both committed to the relationship. Monique didn't look at my half-absent brows with worry; she rose to the challenge and helped me find them again, and found a perfectly harmonious brow pencil to keep them spiff until my next visit. She helped me forget that place I was going for so many years--where every great technician I managed to engage left as fast as they came, and the standard of work across those who did remain was rather uneven. Monique will help you love your brows again. And by the looks of it, all the other brow experts here do mighty fine work, and with products that keep your brow game tight long after you've left this adorable little jewel box of a location. Thanks, Benefit, for landing in Chelsea--and for introducing me to magical Monique! read more

Last minute appointment after work and they made time for me. Wonderful humans in there from the Estheticians to the customers. Monique helped me and was an absolute gem. She even touched up my make up for a last minute date. read more

I recently visited Benefit Brow Bar for the first time and I had a great experience. I came in for a brow wax and tint service for my thin brows. Monique did an amazing job. She talked me through every step and I felt very comfortable because she was so knowledgeable and meticulous and careful. Monique is like a magician because she made my brows look full and natural, which is very important to me. My brows honestly have never looked better. Monique is now my go to for brows and I'm so glad I discovered this location. read more

I only have one thing to say... MONIQUE!!! She understands exactly what I want. Whether it's shape, symmetry, thickness, or color. I'm very picky when it comes to getting my eyebrows done. I usually go years in between because most artists don't get my vision or completely mess up when it comes to the tint (too much red tones - I'm blonde...) But Monique knows what she's doing! And now I don't think I'll wait as long between appointments read more

Benefit Cosmetics Boutique & BrowBar - Eyebrows before... - Cosmetics & Beauty Supply Near Me - New York, New York

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I am obsessed with my experience at Benefit! I am a MUA so I take my brows very seriously. Marilyn was amazing and I'd highly recommend her to everyone. I told her what I want and she gave me just that! In the past I'm always told my brows don't grow the same so I should expect certain results. Can't wait to sit with her again in 3 weeks! SB: I filled them in but they look really good naturally! read more

Benefit Cosmetics Boutique & BrowBar - Cosmetics & Beauty Supply Near Me - New York, New York

Expert brow artists! I go in for a tweeze and love it every time. They take their time, offer advice, and always deliver. They offer tweezing, waxing, and eyebrow/eyelash tinting. I've had great luck walking in and getting seen right away but it gets busy so I'd recommend making an appointment. Highly recommend asking for Pam. She knows brows like no one's business and is a pro. She recommended brow tinting for me and I've been hooked ever since. This store also carries all of the benefit products. read more

Every time I come here to get my brows done they look phenomenal. Today, I had Amanda again and she was so meticulous and thoughtful, taking the best care of my brows. I got a tint and wax. She always listens to what I'm looking for and is honest in what I can achieve with the natural shape of my brow. They were so grown out, I wish I had a before picture for the full effect. Always love coming here and highly recommend! (Shout out to Pam, Liz, and Marilyn too, because they're also great!!) read more

Benefit Cosmetics Boutique & BrowBar - Tint and wax by Amanda! - Cosmetics & Beauty Supply Near Me - New York, New York

I decided to treat myself for my birthday and get my eyebrows done at Brow Bar. Then I realized it's free during the week of your birthday! I went in on a Saturday late afternoon without an appointment and they were able to take me within 3 minutes. Amanda was my brow artist and she did such a great job and was so friendly and personable. I told her I was very hesitant to come since this was my first eyebrow wax from a new person in the last maybe 6 years. She gave me some tips and tricks for filling in my eyebrows when I go out or just an everyday look. Definitely will be returning :) read more

My brows looked good but when I left I noticed that I got burned under my eyebrow. It's been almost a week and it still hurts like crazy read more

Benefit Cosmetics Boutique & BrowBar - Eyebrow burn - Cosmetics & Beauty Supply Near Me - New York, New York

Amazing experience. They fit me into their tight schedule for a brow wax even though they were fully booked up. My service was great as well and the aesthetician helped me find new products that worked for me. So so happy with my brows! read more

Got my eyebrows done hours ago and can't stop starring at them. I LOVE THEM SO MUCH. Pamela is amazing and I'll definitely be returning. Thanks again! read more

I saw Monique a couple weeks ago and have been meaning to leave a review. She gave me the best brow wax and eyelash tint I've ever had. Styled my brows perfectly and it was the first time I've had a lash tint that didn't sting. Love the results! read more

Had an amazing service with Maya.G today. All the staff were so kind and fun! Would definitely recommend for brow lamination, all the other clients when I was there got threading, shaping, tinting, and more. Really great spot! read more

Had a really great experience here the first time so I decided to come back. Once again amazing service and they did a great job with my brow and lip wax. This time I used Helen highly recommend. read more

I am not going anywhere else for my brows! :) I do my monthly brow and lip wax with Amanda and she does an amazing job in such a short amount of time. The efficiency is just mind-blowing. Amanda is very friendly and my brows always look really good under her work. I would recommend her to anyone! The shop is clean, tidy and every customer and staff practices social distancing and always have their mask on. It's a very professional environment overall. I feel very safe to go there during the pandemic. read more

Had a brow and lash tint with Tera today, and left very satisfied. She explained everything that was going on so there were no surprises. And no discomfort. She did a great job--thanks, Tera! read more

I've been getting my brows done at Benefit since I was 16 years old and have stopped into this Chelsea location multiple times. Just now, I went in for a wax and tint and my aesthetician, who was visibly unhappy with her coworker, began consulting with me on my brow shape. During this time, she told me that I had forehead wrinkles, and that she is always chiding her "17 year old sister" for the same wrinkles on her forehead. I was honestly appalled by this. This is a woman whose job it is to make women feel more beautiful and instead, I left feeling self conscious about something that up until that moment I had no sense of. When my services were complete, she had the audacity to ask for tip in VENMO when I suggested it go on my credit card through Benefit's system. NEVER GOING TO BENEFIT FOR BROWS AGAIN. Hey Benefit, here's a hint: you should be lifting up customers, not putting them down. read more

Helen is incredible. Literally cannot recommend her more. Tinting and threading was phenomenal, and she's the sweetest most gentle soul. 1000% read more

I absolutely loved Amanda! She was sweet, engaging and listened to what I wanted and she delivered! The store was very clean and the staff wore their masks. I also mentioned that my I felt my skin was very flaky after wearing foundation and she suggested a hydrating primer that I started using today and I love the results. I have mentioned her to my extended family and they will be visiting her soon. Happy holidays Benefit Family! read more

Paige. She is amazing. That's basically all you need to know. I come in for her to tweeze (and sometimes thread) my brows, and she has transformed them in a matter of months. She is so sweet and checks in to make we're both on the same page in terms of what kind of shape I want. She also has sold me some great products that I use daily. I've never gotten more compliments on my eyebrows. What else can I say?! I am feeling hesitant about submitting this review right now because she's also pretty flexible with appointments.....but she is so good I feel an obligation to share the wealth. Go to her, you won't regret it. read more

Absolutely love going to Benefit Brow Bar! They always do an amazing job. Amanda does an incredible job on my brows! Not only does she do a great job, but is also so nice and always spends extra time with her clients!! I will definitely go back and recommend to all my friends! read more

Only place I trust to get my eyebrows done. The staff is super friendly and really listens to your requests/feedback. Every person I've gone to here has done a great job, but I'm a huge fan of Pamela. Another plus is that they aren't pushy on selling products, but do offer great recs. Would give them 10 stars if I could. read more

If I could give this place more than 5 stars I would! First off, it's super easy to make an appointment, but I've also never had much of a problem walking in. I have very sensitive skin, so the wax itself is great and they are always very gentle, being sure to put aloe on my skin after. I also really like that because this place isn't a full store, you don't get hit with a sales pitch. The price may be a little more than your average nail salon, but to me it's definitely worth it. read more

I recommend making an appointment because this location tends to get a bit busy, though I've been lucky with just walking in. I always leave very satisfied after getting my eyebrows waxed because they take their time, are clean, and very precise with how they shape your eyebrows. I've seen Monique and Jessica--both do amazing work and I can't recommend them enough. read more