Celebrating my birthday at Benihana. Fantastic service with Cooper. He is very knowledgeable of the menu and drinks. The place is clean. We have reservations and were seated in a timely manner. The host is also kind and greeted us with a smile. I recommend this location. read more

Benihana - Inside of Benihana - Sushi Bars Near Me - Atlanta, Georgia

6:15 reservation didn't have a cook until 7:30. Soo much butter and salt, overcooked everything, very loud and chaotic. And highly priced.

This location always says horrible customer service and weight staff. We sat at the bar and weren't spoken to or given a menu for over 30 minutes. Seems like they need to have a dedicated bartender as well as a waiter working the bar area. But there's never both it's always shortstaffed, with long wait times and no Customer service or empathy for the customers. read more

Since it has been weeks and no response from Benihana, here is the review I was not going to publicly announce: Great evening to you Brian, I am in constant gratitude and appreciation for great service in this era where it is a dying art. My emails are usually for praise: but not this one. My partner and I ventured to Benihana this past Thursday, July 4th like we did for Kendra's birthday in 2022. That year, it was South Florida. This year she chose Atlanta since we were visiting from Florida for her birthday weekend. Kendra was tickled to receive her "The Best Place To Celebrate" birthday certificate. She made reservations for 6:45pm, and off we went. Once seated, the first question to the server Douglas was, "I have a birthday coupon, may I give that to you now?" Douglas said "Yes, let me take that and put it in for you to have it out of the way." This is also stated on the certificate (present prior to placing order), and Kendra being acquainted with the certificate, knew that was in the fine print. When the bill arrived, Kendra noticed the $30 was not deducted from the bill and once she spotted Douglas, she mentioned it. He dashed off to correct the bill. He returned with: "He said we do not accept these on holidays." Kendra reminded him of the exclusions and was met with: "Well that is what he said, we don't take them on holidays." Kendra then asked to speak with "Him." When "Him" arrived at the table, his response was almost incredulous. "Him" said: "We don't accept them on holidays." There was no introduction, no pleasantries, greeting or otherwise. Kendra read the exclusions that state what days are excluded. "Him" said: "I apologize, but I don't have a button to even push." No matter what Kendra said, she received the same condescending, robotic, uninterested response: "I apologize." Kendra told "Him" how she had used her certificate on her birthday in the past without issue. He made some slick remark about not being here last year. When she stated it was in South Florida, "Him" simply went on with his "I apologize I don't have a button" spiel once again. "Him" had his head cocked to one side, hands folded in front with a smirk on his face, with the posture of someone who wanted to engage in a street battle. Brian, it was the most deplorable display of unkindness and human decency I have ever witnessed as a guest anywhere. It appears "Him" is struggling with his role as a manager. The very basics of an interaction in the hospitality industry with a guest was absent. I then asked "Him" was there anything as a manager he could do. Before I could finish my statement, which I had to repeat because he spoke over me, "Him" responded: "There is not a button, and no there is nothing I can do, no." He then walked away. Kendra, thinking maybe she could reason with him, asked Douglas to ask "Him" to return. It was awful Brian, simply awful. Kendra asked for his name, and he said Derek. The spelling, I am unsure of. She again attempted to plead to his reasonable side. She wanted Derek to look at the certificate, to understand the server was given the certificate in advance of the meal. per the certificate's instructions. Kendra wanted Derek to understand we were told after the meal was consumed and the check presented. Derek was not interested in taking ownership for the experience at all. As patrons of Benihana Thursday night, we did all that we were required to do. I attached the receipt and the certificate. This is not about what we paid for the meal. There is no amount of a Benihana gift card that would ever make up for the experience. This is not about an apology. This is about getting to the core of what happened in that restaurant the night of Kendra's birthday with Derek. The question is why did Derek think his behavior was acceptable? Speaking to you about this further would be inspiring. I did log two complaints using the benihanacares.com site, (Thursday and Friday) two because I was truly beside myself and thought it would push the complaint to urgency. I did not receive an email that my complaint was received and given a turnaround time. This experience deserves priority Brian. I did not engage in making this public as a review on any social media channels. I hope to hear from you soon. read more

It was my birthday week and the first Hibachi place I've been in Atlanta... I Love Hibachi and I also love this place. the food taste GREAT... the fried rice was so bomb, the service is quick... the chef was so funny and the ambiance is really nice there! read more

Benihana - Sushi Bars Near Me - Atlanta, Georgia

in | Dinner | $100+ R.J. Wilson was the WORST "manager" I've ever experienced in my life. He's unprofessional and disgustingly rude. They made an error and in place of a simple apology he became aggressive with his words. I spent almost 400 dollars for my meal and this is the treatment I received. read more

Benihana - Sushi Bars Near Me - Atlanta, Georgia

I can not describe my disappointment and the disgust in the way I was treated at Benihana when arriving on time for a birthday meal celebration with family after making a reservation for 4 adults and 1 child (birthday girl) over the phone with a live person at the restaurant for the Benihana in Buckhead, GA. The confirmation was sent directly from the Benihana representative. Upon arrival, we announced the name and reservation time to be told there is an hour wait.  I reiterated we have a reservation made with a person over the phone only to be told it doesn't matter-1 hour wait.  I inquired why someone would then make a reservation if they mean nothing -only to be scorned "we have shifts!!.  Its at least an hour wait!!"  THAT was it.  With that I asked to speak to manager that was not only unapologetic but indignant and beyond rude. She stated same and didn't care at all that one of the employees made and confirmed a reservation over the phone with me.  Clearly a reservation means NOTHING but we are on a time frame and we're also with a 5 year old who could not wait an hour (minimum). I was so upset I tried to get the manager to understand the concept and courtesy of actual reservations but she literally told me she didn't care and we can leave!!  When I asked her name she refused to provide.  This customer treatment is despicable. The staff at that location does not care about service or your reputation and I personally will never go back.  Even worse, my mother witnessed a party without a reservation being seated while we were told they would not seat us. Clearly there are HUGE issues with this location.  I am a business owner and if my staff ever treated patrons like we were treated I would fire all of them.  That's how awful it was. With a 5 year old in tow, we left and had to find another place to accommodate a party of 5 last minute for a Birthday celebration.  It was a mess and ruined the 5 year old's birthday!  She was so excited for hibachi and there is no excuse for that! read more

Benihana - Reservation and managers cards for that location - Sushi Bars Near Me - Atlanta, Georgia

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Waited over an hour for a chef to prepare the food no one came over to us we had to get up and ask when we will be served

Parents beware! I made a 6:30pm reservation for myself and tween sons tonight, and when we showed up, we walked through a cloud of weed smoke and fought our way to the front desk to check in, only to be told that we'd need to sit in our car until the restaurant texted us. The host would not give us an estimated wait time. At 7:10pm, when we still had not been summoned for our 6:30 reservation, we called the host stand, and left. read more

This was a 50/50 experience for me. Not all bad but not all good. The chef was very entertaining and the food was ok. Nothing too special about it that would make them stand out from your regular restaurant that serves habchi. Our server was either new or a little lazy. The menu specifically states that a certain drink comes with complimentary refills and she tried to denied us of that refill until we went online to show her the menu. Also Per the menu, a hot green tea was also supposed to come with the meal/experience and she did not bring them. She started serving us appetizers and salad with out bring the silverware or chopsticks, when we notified her of this, it took her a minute to bring them. It was a busy night, so hopefully she was just tired and overwhelmed and this is not her normal service. The restaurant as a whole can use some cosmetic improvement. For this establishment to be located in the Buckhead district, the restaurant was pretty run down. Panels were falling off and the walls were dirty. Because Benihana is somewhat of a tourist attraction you would expect more from the views and the service. It may be a decent place to take your teenagers or young couples celebrating their birthday as they do have a good birthday promotion. If you are looking for a romantic, upscale date night spot, keep searching. Either way, good luck and hope for the best! read more

Benihana - Sushi - Sushi Bars Near Me - Atlanta, Georgia

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Absolute WORSE service ever!! Manager Derrick lacked hospitality and professionalism. He never addressed any concerns. Never ever will I recommend read more

Visited for my birthday. Ryan was an amazing help. Will definitely be back again. Favorite location read more

We made a reservation for 7:15 and were made to wait 30 minutes because they didn't have a table ready for us. The service was also horrible. read more

Just an absolute mess - that's all I can say. We waited 40 minutes past our reservation time. The lobby was packed full of large disrespectful groups of teens/young people. The building looks well worn. After realizing that a few tables that were sat when we first arrived, still didn't have a cook, we left. It's honestly not worth the try. read more

So came here with a party of 5 after work on a Friday night with reservations. The crowd was insane! Like it was over 50 people waiting to be seated with large parties that had reservations. We got there at 800 pm reservation at 815. We didn't get seated until 1015. The place was spacious but sooo crowded. My three stars comes from the service and the meal. Our waitress didn't introduce herself took our orders then after that never saw her again like at all. We had to call the manager over to just get a refill on water. That server got several orders wrong might I add. Then the chef said he couldn't change it. The food was ok , not really flavored rushed and just not good. I was really really disappointed. I will not be returning to this location read more

Chef Sabi or Jose Was one of the best chefs ive ever experienced at benihanas . I've been here several times and he's by far one of the best. Great entertainment and food was very good read more

Jose is an outstanding hibachi chef. First and foremost, we had a vegetarian in the group, and the tofu never touched an area on the grill touched by meat. Jose had a separate spatula for the vegetarian portion of dinner. He had a chicken spatula that did not touch anything else on the hibachi as well. Second, we had two members of our group that were new to the interactive hibachi dining experience. Flames were keep to a minimum, but both were included and had fun. Lastly, he had components to his routine that I've not seen from other chefs. Two thumbs up for the magic show. Lastly, the food was cooked to order perfectly. The rare tuna was particularly fine. read more

Horrible experience. Had a reservation at 6pm, but didn't get seated until almost 7. Didn't get a chef to our table until almost 745. Ordered "extra vegetables" that ended up costing $12 more - seriously? Not to mention that we barely got any extra to speak of. Very poor experience overall. read more

Food and chef were amazing. We really enjoyed the tricks and attention to detail. Ask for Malachi!

Placed order called to cancel was told they couldn't. Drove to pick it up and was told it had been cancelled. The. Had to call repeatedly for over a month to get the charges removed. No one ever called me back. Had to dispute with credit card. Unacceptable read more

I went last night still celebrating my birthday and my daughter's birthday I had a 7:45 pm reservation and I was seated at 9:20pm it was crowded as usual. A lot of people ran out when they realized people were breaking into cars in the parking lot so sad they need security outside and inside as usual we took Uber/Lyft I sometimes feel safer doing that. My service was good it always takes a while to wait on a cook I keep coming back because the food is so good. read more

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Food is great but service was very slow. We waited for an hour after our reservation time. After arriving by 7, we did not leave until close to 10 pm. I know restaurants are short staffed but feel like maybe there should be less reservations able to be made then. The food is good as normal. Large portions. Good flavor. Love all the sauce options. read more

Place was super busy, so yes you will be waiting for your food but the food is absolutely delicious and amazing. My coworkers brought me here and chef Stanley was amazing. After the rice came out and the food was being made, the table got really silent because the food is devastatingly juicy and delicious read more

Benihana is my one of my favorites. But THIS location (Peachtree in Atlanta, GA) is the worst. Service is terrible, sitting at table for more than 30 mins after orders taken no water, no drinks no food. Same as last visit. I hoped last time here was a fluke but it appears to be business as usual for this place. read more

Dined here on Monday 8/28 with my bestie to celebrate her birthday. We made reservations and were sat down within about 10min of getting there, no biggie. The server was in training with Mama K but did good and had no issues, the mango lemonade is . Soup could have been hitter but still good. JB was our cook and 10/10, he kept us entertained, accommodated the man sitting with us that has a shellfish allergy and everyone left with to go bags, they give you plenty of food and it is good. Fun evening out with my besty in a rainy Minday night in Atlanta read more

I enjoyed our experience at this Benihana. The service was okay but our food was very tasty. The cook who made our food did a good job engaging us. My only con for this restaurant is there were three people celebrating birthdays and while other tables had happy birthday sang to them we had to ask for the waitress to sing to our kid. Additionally, there was a minor miscommunication and a portion of my daughter's meal was forgotten. The staff fixed this quickly. read more

On 1/17 my family and I came to celebrate my little sister's birthday. While celebrating my sister, my car was broken into. My car was the only car broken into which I find ludicrous because this location has security. When I asked where the security was, he stated "he was inside eating". The staff also said break-ins happen regularly. Because of this incident, I have over $5k in personal items missing, I've had to miss work to arrange vehicle repairs and not to mention my safety has been violated. If I'm going to an establishment to spend upwards of $300 on a family meal, I don't expect to come out to my property vandalized. I would not recommend this location as it is unsafe and the staff shows no sympathy and furthermore the "security" is a joke. read more

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We had a reservation for 7:45. We arrived at 7:43 on time. We were asked to sit down. We waited for about 15 minutes before being seated, which wasn't bad. We were seated, and then she came over to try to market us before even greeting us. She marketed us Wagyu steak and then asked us for our drink. She gave us our drinks. That was all good. We then got the miso soup, and we had to wait another 10 minutes for the salad to follow. The salad was nasty. The ginger was nasty. The miso soup was nasty, and then the chef came out about 20 minutes later. His attitude was made. They're making jokes about being on probation. The steak was over salted. They were out of broccoli. It was way too much butter. They were really trying to up our cholesterol to a scary point. We had to pay an extra. And then the chef came out about 20 minutes later. His attitude was made. They're making jokes about being on probation. The steak was over salted. They were out of broccoli. It was way too much butter. They were really trying to up our cholesterol to a scary point. We had to pay an extra four dollars for the rice to be fried. I was given three pieces of shrimp in total with my combo meal, and I tried to make small talk with the chef, but he wasn't having it. I will say they did compensate me by offering me a few extra shrimp at the end as soon as the chef left our table. The lady came over, and she immediately shoved the go box in our face and asked if we were ready to leave. I sure am. Edit: we're waiting 20 minutes for our bill right after she shoved the to go box in our face. we have asked 3 times at this point. read more

Make your reservation for an hour earlier than you'd like to eat Went on a Wednesday night . Reservations for 8. Got seated at 9. Ate around 9:30 and I feel like that was only due to us complaining. The hostess Melonie (spell check) was absolutely HORRIBLE! Our cook Maliki made the three stars. He was amazing! Food was great! He entertained the two young boys in our family! We were celebrating a birthday and had a "chef's table coupon" They refused to honor it because we wouldn't do a Google review while seated (our family of 6 always use our birthday coupons and never print them, previous times they have us email it to restaurant) the hostess was attempting to pressure us to write a false review which we refused to do. Hostess Melonie was being cursed out by another party as we were leaving. read more

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Absolute worst hibachi experience of my life. Got sat at 8pm and did not receive our drinks until 8:50. Mind you we ordered our drinks at around 8:10pm. Hibachi chef did not come to our table until 9:20 pm, OVER AN HOUR AFTER WE ORDERED. Hibachi chef was boring and not entertaining at all and the food was mid at best. I have been to multiple hibachi restaurants & have never experienced such horrible service as this restaurant. Do not recommend at all. read more

I've been to this location twice for work functions. The service was great. We absolutely love the chef that we had. The ambience is OK. The food was just OK. It's definitely not the best hibachi place that I've been to in the city. It's not the worst but if you take your time and check around, there are definitely a few more way better and a lot cheaper. Well I'll be back? Only if Work is paying. read more

The chef was funny and very interactive. He paid close attention to the needs of everyone at the table and made sure to double check out allergies. The food was prepared as requested and all parties seemed to enjoy their time. The waitress was swift and attentive. If you enjoy sushi you should try the katana roll! It was amazing! read more

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The food and service was absolutely amazing! Loved Juan! The ambiance was incredible! Loved everything about my birthday celebration. Will definitely be back!!! read more

THE WORST experience !! I had a 7:30 pm reservation, but we didn't get seated until 9:30 pm the chef did not come to our table until 10:41 pm, and we did not leave until midnight. No one address us all night about the wait. no sorry, no acknowledgment. I went to speak to the manager Derrick Francois and he said with his arms crossed "Don't mean to be rude, but everyone is waiting, so there ain't nothing I can do." I complain to him that we are celebrating a bday and we have kids under 3 and cannot be there too late. He shrugged. I also mentioned to him that the bathrooms were disgusting and that we were not greeted or had silverware. He said there's nothing he can do. I asked if was there another manager I could speak to he said no. It was not until my sister found Walee Labady the GM who was hiding in the back (he said he was in the kitchen "helping", but in reality, we saw him walking back and forth), who apologized but still at this point this was at 10:30 pm, 3 hours there. After waiting 3 hours!! The food just tasted like the slabs of garlic butter they put on everything, we had some vegetarians at the table but the chef used the same spatula for meat and tofu and we paid so much money for bad service. The managers Rahul Nambiar and Deerrick were unapologetic, rude, and dismissive (mainly Derrick, Rahul is guilty by association because he just stood there). It seems as if all the staff was overworked and the chefs were tired. The atmosphere was down and dirty. I didn't understand if I had reservations, why should I wait 3 hours. Rahul mentioned that they have no control over OpenTable so they just take reservations, versus capping the night to no walk-ins. They should cancel reservations and walk-ins, in exchange for a good experience. As an influencer with 35k followers, I am debating about posting about this horrible place. read more

Benihana - Our reservations were at 7;30pm. We didnt get seated till 9:30 and chef at 10:40pm and left at 12pm. - Sushi Bars Near Me - Atlanta, Georgia

This was my first time at Benihana's. I was underwhelmed. The food was just okay. It was nothing special. We came for my boyfriend's birthday. We had a reservation, but it took us a minute to find parking. The parking lot is too small. We were about 10 minutes late going in. We waited about another 20 minutes for a table. Once we got a table it took us maybe another 30 minutes for a Hibachi chef. However, the server came to our table right away. The chef who cooked our meal was just okay. He did the same tricks I've seen at other hibachi restaurants for a quarter of the cost. As for the ambiance there was nothing special about it. For 2 meal and 2 drinks and one app that cost over $200 I expected more. The food was ok, the service was ok, and the environment left something to be desired. All in all I would never return but glad I tried it at least once. read more

Great customer service and excellent attention to detail. Remembered minor details from order and gave great recommendations.

I'll start with the positives. Chef Chris was amazing. He was very attentive to our food preferences and showed us intentionality with the way in which he performed the "show" part of hibachi. He asked us how things were and made adjustments if we wanted. The food was extremely tasty and of good quality. Thank you, Chris. He would get 5 stars alone and is why I didn't give 1 star. I can't promise everyone is as great as he is! Next. This establishment overall was in poor condition. The bathrooms were filthy and I mean just gross. The floor was so slippery I almost fell down. Every toilet was splashed with liquid or filled with waste. Things were not clean. We had a reservation at 5 and we waited until 5:30 to be seated. Kids were running around, yelling and it was a small space so sound echoes. read more

Chris was fantastic came for my birthday! Did a great job humoring and entertaining. He said he would be doing a private chef next year. We will be back! read more

Benihana - Chris was fantastic. Came for my birthday with friends and family. He did a great job entertaining. - Sushi Bars Near Me - Atlanta, Georgia

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Ja'vael was amazing! He was very professional and was able to explain the menus options with ease. He kept a smile on his face and made my experience a pleasure. read more

Worst hibachi ever.., terrible service and the chefs do not possess "hibachi level skills" nothing more to add....