I decided to surprise my wife with a visit here for our Anniversary to enjoy some sushi. The problem wasn't the food. It was the service. Halfway into service, our waitress had to leave. She was great and said that a bartender was going to be checking in on us. We acknowledged and thanked her. Nobody came to check on us, but the 2 ladies next to us were visited by someone who didn't acknowledge us. So I tried to flag down another person who was cleaning the tables, he didn't pay any attention whatsoever. I had to go to another side of the bar just to get to go boxes from a gentleman preparing drinks. He was very nice and helpful. In the end I brought it up to a young Female Manager with glasses. The excuse she gave was,"oh we're very busy today." No apology, just excuses. Very sad. read more

Benihana was amazing as usual! We came with friends to celebrate a birthday and started the evening at the bar for happy hour. The drinks were delicious and definitely got the night started right. When it was time for our reservation, we moved over to the hibachi area and thankfully didn't have to wait long. Timing is always key for me, so that was already a win. One thing we did notice was that the hibachi show wasn't quite what it used to be. Back in the day, part of the Benihana experience was the entertainment, jokes, tricks, and laughter around the table. This time, the performance seemed much shorter. Maybe customers don't want as much of the show anymore, or maybe Benihana is moving away from that part of the experience. You tell me the next time you go! The upside was that we got our food faster and were able to get in and out without spending the entire evening there. Our waitress was very friendly and attentive, and the food was still delicious. At the end of the day, Benihana will always be one of my go-to spots for hibachi-style fried rice. Until next time... this has been "The Kendall Experience." read more

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I can hear how disappointing this was, especially since visiting Benihana for August birthdays is such a longstanding tradition for you and your group. It's always frustrating when a favorite go-to spot suddenly drops in quality, particularly when it's an item you've ordered for years. Giving them one more try to see if it was just an off night for supplier inventory makes sense, but you shouldn't have to settle for a bad meal. Here is a polished version of your review if you'd like to post it online (Yelp, Google, etc.), keeping your tone direct, clear, and authentic while polishing up the formatting: Title: Disappointed by the drop in steak quality after years of coming here I am really disappointed to be writing this review. Benihana has been one of my absolute favorite restaurants for years, especially during August when five or six of my friends and family--including myself--celebrate our birthdays. It has been our tradition to go together and use our birthday coupons every year. This year, however, I was utterly disappointed with the food--specifically the steak. While it was great to see that the birthday coupon value increased from $30 to $50, it feels like the quality of the meat suffered as a result. I always order the Benihana Steak. While I know it's not an expensive cut, it's usually solid and enjoyable. This time, the meat was completely different: very cheap, fatty, bland, and overall just horrible. It was such a stark contrast to what I've had for years that I almost sent it back, but I decided not to make a scene. On a positive note, our hibachi chef was great, the overall ambiance was fun, and the staff still did their usual birthday singing celebrations. I'm giving them the benefit of the doubt and hope this was just a one-off supply issue. I'll try it one more time in the future, but I would never order that steak again if it tastes like it did last night. read more

After careful review of the restaurant doing both dine in and take-out, I have to report back that you're better off making it to hibachi place. I've spent the time so you don't have too dine in With my family felt rushed and out cook didn't really do any thing then basic stuff, the appetizers came out the same time as the main course which didn't leave anytime to eat the food before it was cold. Second visit the restaurant was empty, very clean and had lot of bar space and it still took the cook 20 minutes almost to come out. The service sis terrible inside the restaurant. The fountain drinks were very basic and a lot of ice which made the drinks watery and less of the product. Furthermore the portion of rice to meat ratio is not equal. I order a waygu fried rice and the was barely a trace of it in the rice. The chef struggled properly proportioning meat during serving more mushrooms than steak. "Despite that I still tried to give it another shot An order again" Then today I did a pickup order for two hibachi steak fried rice bowls and the rice is completely hard inedible actually their wasn't any meat really in the bowl but 8/9 pieces I tried to eat it but I just couldn't do it no carrots in the rice just heeping load onions. So for this I gave 2 stars because the food quality is never consistent or properly proportioned. Taste is always changing so I'm going to give this review in light that some things can be done to adverse my experience as I love Benihana and have eaten here an decided to try this location was very saddening. read more

Came here for my birthday lunch and it was nice. During lunchtime it was nice and quiet and I got the Teppanyaki style lunch combo (scallop and calamari). It was great. Our chef Wayne was very entertaining and made really good fried rice. My scallops and calamari was cooked to perfection. I got the beating heart and a huge onion volcano. Pretty cool! Ended my dining experience with matcha ice cream. Overall good experience. Our waitress Carolina was new so slow to refill waters and get us boxes for our leftovers. All and all great time here. They have this Friends with Benefits reward so that was new to me and it gave me the $50 dining credit. read more

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It was my first time doing the power lunch and it was a great value. The food was great as was the service. No complaints. Staff were friendly and took good care of us and our food was tasty. read more

Benihana - Ontario - Lunch special filet mignon - Steakhouses Near Me - Ontario, California

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I'm writing to share my disappointment with the service my husband and I experienced at Benihana Ontario. From the beginning, the service was disorganized. We were given menus and essentially directed to walk ourselves over to the bar area, where we sat down with our own menus. Our server, Sharon, introduced herself and explained that she was new which was fine. I ordered a spicy sushi roll, while my husband ordered from the teppanyaki menu. When his food arrived, a piece of yellowtail was brought out, and he immediately explained that it was not what he had ordered. He eventually received his correct food from the grill, but during that entire time, no one checked on me or followed up regarding my order. After waiting, what appeared to be my sushi order finally arrived--but it was simply yellowtail with jalapeños on top, which was not what I had ordered. I explained that this was not my order. Another bartender came over and said they would let the sushi bar know. We waited approximately another 10 minutes, and still no one came back to check on us, apologize, or offer any solution. At that point, I canceled my order. What was particularly disappointing was hearing the bartender then say to another bartender, essentially, "Is the manager mad because she canceled the order?" That comment was extremely unprofessional and only added to an already frustrating experience. At no point did anyone take ownership of the situation, apologize for the repeated mistakes, or make any effort to make the experience right. We chose Benihana expecting a fun dining experience and good service, but unfortunately, the service we received was anything but that. Mistakes happen in restaurants--we understand that. What is unacceptable is the lack of communication, follow-up, apology, and professionalism when those mistakes occur. I hope management will take the time to review what happened and address the service issues with the staff involved. I would appreciate a response regarding this experience. read more

Wayne was a great chef. 10/10 The food quality was amazing. The service prior to the main cooking , horrible. Reservation was for 6:30. Did not get served till an hr & some change after . Waiter forgot sauces numerous times. Not very attentive. They seem to have cut many workers here . read more

Benihana - Ontario - Filet Mignon & Lobster - Steakhouses Near Me - Ontario, California

It's just not what it used to be. It's probably been over 10 years since the last time I came to a Benihana but I didn't expect it to be so vastly different and not in a good way. Watching different chefs around the room and the consistency wasn't there at all. Our party was large enough that they had to put us at separate tables which was a little disappointing. The other side of our group was nearly done eating by the time we got our food. Their chef was SO fast. I'm not sure if that's good or bad. Ours was great, very polite and obviously good at his job. He even came by later to give the kids some stickers. While I understand the price of some of the menu items, I don't understand how the kids meal cost $70! I assumed the drink was included, it was not. She wanted veggies, those were also separate. If your kids aren't picky, just order the rice off the adult menu and add a meat. You'll save yourself a decent amount of money. read more

Benihana - Ontario - Steakhouses Near Me - Ontario, California

We've been to this location a couple of times and each time we've had a good experience. Today is a Saturday evening and we were able to make reservations for a large group. This makes it so much easier when planning a birthday dinner. Our waitress was super kind and checked on us constantly. The chef, Ivan, was great! He was funny and our food came out wonderful! read more

Benihana - Ontario - Steakhouses Near Me - Ontario, California

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Before making a reservation on Yelp I read the reviews. Most bad reviews mentioned the long wait time. I decided to make a reservation as soon as the restaurant opens at 11:00 am. The reviews were correct, we waited 20 minutes to get seated, our drinks and appetizers didn't come out until 11:50 am. When we were seated we were met with dirty plates. We notified our waitress and got new plates. I proceeded to look around and the floors were dirty and the stoves full of grease. It made a terrible first impression. The food was okay, but when everything is filthy your appetite just goes down the tube. We didn't get out of there until 12:45 pm. Overall the experience was not good and I don't see us returning. read more

Benihana - Ontario - Signed up expecting free appetizer, brochure doesn't say after you accumulate points. - Steakhouses Near Me - Ontario, California

We had a great experience at Benihana in Ontario today! We came in specifically for the Power Lunch and arrived around 1:50 PM. We were seated by 1:53 PM, and our food was served by about 2:20 PM -- well within the 45-minute Power Lunch guarantee. Everything was delicious and the service was excellent! What really stood out, though, was our waiter, Ferry. He was quick, attentive, and, most importantly, incredibly friendly. He made us feel very welcome and comfortable from the moment we sat down. Even with the faster-paced Power Lunch service, we never felt rushed or overlooked. Ferry stayed on top of everything and provided genuinely warm, attentive service. Great food is always a plus, but great service can really make the whole experience, and Ferry definitely did that for us today. Thank you, Ferry, for making our lunch such an enjoyable experience! We will definitely be back. read more

Everything came out delicious! Even the food! The customer service was great and the music was nice as well. They were playing FREAKS by Surf Curse which is super rare! Aha' nice place to eat and really chill when you pay attention to the atmosphere . read more

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Had a great experience here. Came on a Monday night and it was packed. Glad I made a reservation a head of time. Classic cook in front and entertaining. Kids really likes it. Just watch out for the bill this is not a cheap dinner read more

Benihana - Ontario - Grillin - Steakhouses Near Me - Ontario, California

Benihana has been a family favorite for years, service is good and my family loves the food but something that is very important when it comes to a restaurant is having a clean bathroom. I was absolutely disgusted at how horrible the women's bathroom was. This is where females and children use the bathroom, it was very disturbing to see human feces on the toilet seat and trash everywhere. It smelled horrific and looked like it hadn't been clean in days. You need to do better asap, this is not okay at all. read more

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I am writing to express profound disappointment regarding my recent lunch experience at Benihana this past Saturday. My visit was marred by several issues, beginning with undrinkable water, which I was informed came from a soda machine. The food quality was equally unsatisfactory; my meal arrived cold, and even after being remade, it remained unacceptable, with undercooked scallops, overcooked steak, and cold fried rice. While the manager appropriately waived the charge for my plate, the overall dining experience was highly regrettable. I will not be returning to this location and urge immediate attention to these significant operational concerns. read more

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We had a reservation for 6 o'clock, but still didn't get sat until 630 so I'm not sure what the point of the reservation was especially when we are only a party of two. By the time we ordered it was almost 7 o'clock. The server was good. He was attentive. Our drinks were good. I ordered the steak entrée. The steak could've been seasoned a little bit more, but it was cooked to perfection. I don't like that they don't give you a receipt when you pay with your credit card. I knew Benihana was expensive but up charging eight dollars for fried rice is crazy. read more

It's a chain restaurant and the food is overly priced but you go for the entertainment. The restaurant is spacious and it's fun. The food is meh but it's fresh and cooked on the spot. Service was fine and the chef goes over what you ordered to verify food allergies which is helpful to us, with food allergies. It's an overall ok experience, and not somewhere we'd eat regularly without getting heart attacks with all the butter they use on everything. read more

We've been to Benihana quite a few times, and one thing I can say is the food is consistently good. You pretty much know you're going to leave happy and full. This visit stood out thanks to Chef Wayne and Daniel, who really elevated the experience. Chef Wayne brought great energy to our table. It was just hubby and I at our Teppan table which made it nice and intimate for lunch. He was very engaged while still delivering perfectly cooked dishes. The flavors were on point, portions were generous, and everything came out exactly as expected (which honestly is part of why I keep coming back). Daniel's customer service was good. He was attentive without hovering, friendly without feeling scripted, and made sure drinks stayed filled and the table stayed comfortable throughout the meal. It's small details like that that make a difference. Overall, a great visit and we'll definitely be back. read more

The waitress was very nice and the chef was wonderful. Polite, friendly, entertaining. This was my first benihanna experience. Watching him cook the food he was making jokes and kept it entertaining. The food now, the onion soup, that was really good, best i have had. The salad, dressing was really good. But iceberg, red cabbage, shredded carrots, tasted just like the grocery store ready to eat. The hibachi supreme steak was delicious, the fried rice was pretty good. The lobster was good. The lobster butter very weird taste to it. The cook also waited to warm it till after he served the lobster and it took a while to melt. I think they should of warmed the butter, same time he cooked the lobster. That way it would be ready at the same time. I do not know what the flavor was in the butter, but will not try again. The habiaci shirmp. I watched he gave 3 or four shrimp pieces to others around table. But only gave me two, but i had the chopped up lobster which was good, so plenty of meat. The veggies were ok. All in all, a very nice experience, a few minor fails with some of the courses. But it was a fun 2 hours. read more

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I've been coming here for years. The food is almost always on point. The chefs are entertaining. Some are better than others. If you like a chef, you can make reservations and be sure to request for your favorite chef. Just make sure they have your order right for the cook when they confirm your order, and it should be fine. They charge 18% gratuities on parties 6 or more which is usually standard. The wait staff are usually on point and will keep your drinks filled. You can ask them for any kind of dipping sauces and extra garlic butter. I like various items that they offer. Bennihana is known for their strong garlic flavor. So if you do not like garlic you may not love it. Filet Mignon is always good. Tender. Hibachi steak is good, not as tender as the filet. The shrimp is good. The scallops are usually good. Some chefs tend to burn them so make sure to watch out for that. I enjoy the lobster. The chicken dishes are good. Both teriyaki and hibachi. The soup is salty and good. They make the best chicken fried rice. Edamame is pretty tasty. Some people like the sushi, I can't speak for it though. At the end of your meal you can ask for hot green tea. The ice cream is tasty. They also have the taste of bennihana special where you can sit on the other side of the restaurant with no chef experience but you still get yummy food. I've noticed since Covid, you can wait quite a long time before they start cooling your food. So be sure to give yourself 2 hours if you want to enjoy the experience. This is not a quick place to eat. read more

Benihana - Ontario - Bar and lounge menu December 2024 - Steakhouses Near Me - Ontario, California

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The food was great! It was amazingly entertaining, and my family loved it too. The service was really cool! They made a Volcano out of water, oil, and onions! The ambience: it was Loud but exceedingly Cool. Here is a pic of our shared food. *** I had to come here to comment that my 9 Year old son wrote this*** read more

Benihana - Ontario - This is my hibachi fried rice. (Chicken.) - Steakhouses Near Me - Ontario, California

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If you're heading to Benihana Ontario, you have to request Chef Jacob! We visited for a special occasion and he made the night truly memorable. He's a true entertainer who kept everyone at the table smiling, even with the restaurant being packed solid during graduation season. For being a young Chef, It was impressive to watch him manage so many different meats and seafood orders for our full table without missing a beat--everything was cooked exactly how everyone asked. Jacob was attentive, relatable, hilarious, and handled our full table with complete professionalism. Thanks for a perfect meal, Jacob! read more

We left after an hour and 45 minutes. No food, no chef. Manager said I just realized 10 minutes ago that no chef had arrived. Just embarrassing. And no, the restaurant wasn't full. The resolution? Comp a soda... great work team... The only thing more neglected than our table was the stove top. Could see the old food sticking out under the stove trim. read more

UPDATE - Lee, I knew you would respond to contact you directly. I did simultaneously when I posted this review. I have yet to receive a response. Terrible. I haven't been to benihana in years. I received a $50 birthday credit so I decided to go for lunch, on a Monday. I waited about 15 mins before I was seated, then sat at a table for about 10 mins before I was told I couldn't sit there because I wasn't ordering the power lunch. (I was told to sit there). I was then moved to another table. The entire experience took 2+ hours for a party of 1, for lunch. The customer service is really struggling here and I was reminded why I don't go. The food was decent but I prefer Sho Gun or Kishi. The one star is that I only had to pay $.54. read more

We had the best time here last night! They have a pretty good birthday reward, but there's a lot of fine print involved, so be sure to read that over before you decide to use it. I hadn't been here in a long time and my kids had actually never been to a Teppanyaki restaurant, so we decided to remedy that! Our server and chef were fun and entertaining! The place had a pretty good crowd even when we arrived early and the place was hopping by the time we left. Everything was fabulous! We ordered a couple of sushi rolls and we each ordered a 6-course meal with varying meats. We were completely stuffed and had PLENTY of leftovers to bring home. Thanks, Benihana, for a memorable birthday dinner! read more

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Went with a group for me and my friends birthday. You're looking at over $60 per person for a dinner and "show" I'm pretty sure we got the new guy since he kept messing up and was being watch by their other chef. Dropped spinning egg, cooking utensil on the floor, volcano was tiny and was shooting the laser at us, didn't do shrimp anything. They also promise a picture at the end but they didn't do it until as we were leaving we asked the host. They also didn't give everyone their green tea. I don't think I'm going back read more

Place,is,good,size with lots of tables. Service over all was weak and dinner took a long time. The guy we had didn't really do any but smack his knives in the surface.... Not I,pressed and super expensive. We went to a similar place in Eastvale. And it was great food, entertainment and prices. read more

I was presently surprised at our experience. We arrived on time to our reservation and were seated immediately. The host was really kind and the chef was entertaining. Came with my wife and baby and the food tasted great. Although the food was good, i seemed a little overpriced for the quantity of food we were getting. Regardless, the experience was great. Can't wait to come back. read more

I made a reservation, I recommend that. It was quick and easy on yelp. We received our 1st course in about 7mins which was pretty fast, drinks came quickly too. The chef was great, interacting with the kids. Food was delicious, u recommend the spicy teriyaki sauce, OMG fabulous! A must try if u like spice. The ambiance is loud, there's tables all around you and people screaming, but its not awful. People come here to celebrate birthdays and other occasions. Come for happy hour, its great too. read more

Benihana - Ontario - Chicken fried rice and i added some spicy teriyaki sauce, DEFINITELY recommend - Steakhouses Near Me - Ontario, California

Decided to celebrate my birthday here with a party of 20. Place was spacious. Servers were friendly. Place is dim inside. Drinks are over priced. $20 for margaritas and a beer was about $16. The show was not as great either. The server looked like he was either new or not into it. The worst part was that I had enjoyed my food. I ordered a tofu stir fry. As I was driving back home I started having the worst cramp ever. I had to work hard to contain myself from pooping in the car. As soon as I got home I hurried to the restroom. I got food poisoning. I was sooo sad. I called the restaurant and they filled out a form. Supposedly someone will get back to me. I would not return unfortunately. Went to the location in Anaheim and gave it 5 stars. read more

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Not good service AT ALL! Up charges for absolutely everything you can think of. Servers are slow and rude. Go elsewhere.

The service started off good, drinks and appetizers came out in good time. A set of drink refills were placed down as well. However, once the cook started cooking the servers were no where to be found for more water or soda refills. The food itself, we ordered steak, chicken meals, fried rice and yakisoba noodles. The chicken was unfortunately very dry, the steak was cooked perfect as requested, the yakisoba noodles were not seasoned well and more on the burnt side. I asked if they could melt butter and add a little bit of saracha sauce so I could pour it over the noodles. The cooked said he had to ask for permission as they'd never done that there before. I understand thanks, however. Upon his return o was informed it could be done but they may one put 2 teaspoons or they'd have to charge me extra. The place could sue some deep cleaning. The carpets feel like your shoes stick to them when you walk. The vent hood over the grills definitely does not work well, the whole place was smoky. We left their smelling like all the foods they cooked, our eyes burning, we have been many similar places and have not experienced this. I can say for the 1 appetizer, 2 drinks and the meals. The amount of food we were served was not worthy of the amount we paid. I regret not taking pictures so it doesn't seem like I am just complaining. I can say we hadn't been there in about 10 years thought we'd give it another try. We won't be back. read more

This location is the best ~ The manager Leo always taking care of the customer make sure everything goes smoothly and on time. For the server Ferry and Sophie are the best they always have positive energy and treat customers like family read more

I gotta say the luster of Benihana has certainly warm off. I'm not sure if it's this location or I was there on an off night but... Food was good but nothing special, portions seem smaller too. But wow, the show they used to put on isn't a thing anymore? Our guy just cooked the food after banging the tools on the cooking surface. Service was awful and there are more security guards there than I could count. For the price you pay for this it's no longer worth it. Hard pass for me from now on. Update...I saw that a Lee responded here, so I called in. There is no Lee and they had no idea that I was calling, the business responses here are templated responses likely managed by a third party to give the illusion of customer care. The manager on duty who did take my call did her best, tried to make it better, and I respect her effort. read more

We went last week for my birthday celebration, a party of 6. Our chef really did a wonderful job on all dishes he prepared, and the hostess was responsive, fast, and efficient. What killed the visit (for 2 of us) was that the bar had absolutely no idea how to make a standard martini. An epidemic I'm starting to notice in this area that is spreading rapidly. After we selected a gin and requested 2 olives each, the bartender asked how we would like the lemon peel. We again repeated the request for 2 olives. The martini came out with a strange yellow color suggesting they had put olive brine in it unrequested. After a quick sip, I realized they had made it with sweet vermouth (instead of the normal dry vermouth), giving the drink an unpleasant bitterness. Upon requesting another 1 to be made to correct the error, the bar repeated the mistake. By this time our table was ready, we paid full price for 2 drinks, and didn't complain. But we should have. Martinis are a classic cocktail that should be an established standard, cold, and properly garnished. read more

We made reservations for 5:30pm and arrived before 5:30pm to check in. The hostess told us they were "a little behind" and it would "be a few minutes". We were waiting until around 5:50pm and asked the hostess again about our table. At that time we were told that they were at least 30 minutes behind and we would be sat at 6:15pm at the latest. Around 6:10pm we checked again on the timing, and they told us to wait 20 more minutes and that there are still 3 tables ahead of us. I had specifically made reservations because we have our 10 month old with us and wanted to eat on the earlier side to get home for bedtime. Now we've been waiting for almost an hour with still no seat. It's very frustrating since we made a reservation expecting it to be busy. This was going to be my daughter's first time here and I've always loved Benihana but now I'm really disappointed in their customer service. read more

Came here for their lunch special which is mon-fri 11-3. I got the filet mignon option and it came with either soup or salad, veggies, and fried rice. The meat portions were pretty small but other than that, the food was good. Service was good too. read more

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I came in for the happy hour . And sat in the lounge . I've been twice before and sat were they cooked in front of you but I decided to do happy hour this time and the food wasn't as good as it usually is . I did get a drink and those were good 10/10 the serve was nice little slow and getting things done but over service was good . I didn't like how the baby's changing station was right by the bathroom door so I had to move over everytime soemone walked in . But overall was clean read more

Benihana - Ontario - Lunch special - Steakhouses Near Me - Ontario, California

Omg! This place was absolutely amazing! It never disappoints! I love to go here when I come to town. The food was fresh, the service was absolutely amazing. The ambience definitely on point. I haven't been here in years, but it keeps getting better and better. Thank you so much. read more

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