Mahogany was our server. She didn't refill our drinks once. Did not offer any substitutions once she said there wasn't a veggie hibachi. They put chicken in the noodle dinner after the server confirmed and spoke back to my friend on no meat in the noodle dinner. I complained about there being chicken in it and she didn't not offer to even grab my friend something else and just said "ok i'll take it off for you". Extremely monotone the entire time and made it seem like I had done something or someone else in my group to be giving an attitude in the way she was. All of our food was wrong or messed up in some way and the server did not show an ounce of care in the world. I am usually understanding but when I am being talked to in a condescending way is when I won't be kind and understanding anymore. read more

This is the worst Benihana location you could ever go to. If I could leave negative stars I would. They allow people to eat off the shared grill as the chef is preparing the food. This is extremely unsanitary! When I brought the situation to the managers attention he was not accommodating at all. I had to argue with him to take the food off my bill, but I ended up still having to pay a portion, even though I was leaving with no food. I did not even get a chance to eat anything. The staff are racist and rude! I was so ready to leave, but I had to wait 20 minutes for valet to take my ticket because the man was at the bar. He came out to take my ticket with a large glass of beer in his hand and was speeding when he brought my car to the front. Overall a horrible experience! I would not recommend this location. read more

Typical Benihana. Be ready to spend 2 hours here if you sit at a griddle, even at lunch time. I realize this place is part food, part experience, but you would think a lunch reservation might be a little more express. The service was fine. You could tell that it was a less experience staff in several ways: had to ask the server 3 times for lemon for our waters, took a while to get water refills, the chef wasn't as skilled with his spatula tricks. We did have a few people in the group change their orders, so I do give them credit that nothing was messed up there. I was less than impressed that you pay extra for chicken fried rice, but there was less than half a chicken breast in enough rice to serve 8 people. I also hate that they cover everything in butter and oil. But you don't come here for healthy options either. All together, its a typical Benihana. Not my favorite spot in the world, but it was fine. read more

My husband and I went here on a date. The server was very attentive, and pleasant. The food however was just okay. There prices were a little high, and the food quality was not as good as I expected for the price. Also we were one of only a few guests in the place and they sat us in a very busy isle area. It felt like we were in the center of the restaurant being watched. One of the best places I have been to is Shotguns in Mckinney, TX. There flavor is spot on. read more

I wanted to take a co-worker and her sons somewhere special for her birthday. She is a single mom with 2 sons and no family. I gave her the choice - she picked Benihana so her sons could have the experience. We could have had a better experience at McDonalds ! I wish I had pictures - Reservations at 7 finally sat at 8 / our chef was the saddest little man ... he was tired and you could tell. There was no presentation unless you call throwing his shaker in his hat a big deal. Nothing else. Food was not good and service worse ! I spent $ 160 and the whole experience was a disaster. Sorry Beni - you get 1 star from me. read more

I would like to preface this review by saying that all of my other experiences at this Benihana have been pleasant. With that said, my family of 5 dined at Benihana on yesterday evening to celebrate my birthday. We were seated at a table with a couple and were attended to by our server. At some point my husband noticed that our table was broken, the grill was not flushed to the table, and he could see old food and grime up under in the space. After some time our chef arrived and my husband stated that he did not want to be "that guy" and made him aware of the table. The chef then began to attempt to clean the spot (which I honestly really appreciated). In the middle of him cleaning he got upset and mumbled something about he had to leave this table, that he found do this being all on camera, and abruptly took his things and walked off. Mind you, I was filming my child because, experiencing Benihana through the eyes of children is great, and the couple seemed to be doing what couples do, taking selfies. Also, there were simply better ways to handle that situation. After this scene, I was pretty put off from the whole experience, another chef came and apologized and cooked the meal fine. But by that point we'd already been there for an hour and my birthday dinner had been upset. I was honestly ready to go after the initial incident but my husband insisted we stay. Towards the end of the meal that same chef came back out to serve a table near us where he was very clearly being filmed cook, because, people do that at this place right? I think my husband was very nice and reasonable about pointing out the damaged table. I don't know what that chef's problem is/was, but he ruined my experience. My husband spoke to a manager before the new chef arrived but he did not seem to care about my husband's concern and did not do much to resolve the issue. We dine at this Benihana fairly often and will likely dine again. I do not, however, want to deal with that particular chef again and would hope that in the future, management would be more considerate of the concerns of all diners. I wish I had pictures of the table but unfortunately, my camera was not on our chef and all I have are adorable pictures of a nine month old looking looking all around. read more

Service was good. The waitress and chef were nice and accommodating. I think everything is cooked in butter which I would have been fine with when I was younger but now that I'm older I cringed every time the chef slapped butter over each food. Don't get me wrong the food was tasty but just seeing that reminded me why it's hard for me to eat out. I realize the more food tastes so good it's probably because it's not that good for my health. It was a good time had though. My husband never eaten at a Benihana and he enjoyed all the food. He doesn't like vegetables so I ended up getting/eating his share. As much as it was fun to see your food cooked in front of you, you can't come here hungry. It took awhile for all the food to cook. Also, I wonder how clean the establishment is with food cooked in front of each dining table. Also, it's not so romantic to go on date night here being that your share the table with 6 other people. The space is small. I found myself hitting elbows with the other guest at our table. Would I come back here again? Maybe, but it would be a long time from now. And if it was a group of 8 to fill the table with people I know. read more

Benihana - Plano - Steakhouses Near Me - Plano, Texas

All of us need to stop coming here until this place gets it together. From the AC issues in the summer to the crappy ass service during lunch and dinner - I'm done. Ordered lunch and have been sitting at the bar for over an hour waiting with no explanation. Yes we are in tough times yeah yeah I get it. But at least serve me with a smile, apologize for the wait and I will be forgiving. None of this is happening. No more Benihana people! Do better! read more

BUDDY!!!! He was a great chef to us. Made us laugh, gave us a few jump-scares, and overall a great time. He deserves a raise! Go buddy! -Girls from San Diego Also felicia was AMAZING so kind and always patient! read more

Benihana was my mom's favorite place to eat when I was younger. The quality of food and service has gone down hill since. The food we ordered didn't have any taste to it and the sauces were very salty. The waiter was nice but he had a toothpick in his mouth the whole time we were there, kinda unprofessional I would say! Wasn't the greatest ambiance can improve if the staff were livelier than they were, maybe it was a slow night (Tues) but still it's not an excuse!!! Benihana, time to step it up!!! read more

The chefs are cooking and entertaining as if they had a full table. Cooked to perfection as always. All safety precautions taken. Staff very friendly and attentive checked on her several times throughout our meal. Even with limited capacity they made it vibrant and fun. read more

Benihana - Plano - Bar - Steakhouses Near Me - Plano, Texas

James was amazing and funny. He put on a show with a great finale! Everything was cooked perfectly!

Do not come here unless you want your eyes and lungs to burn. The ventilation is beyond bad, it's a fog across the entire restaurant. It is a real health hazard!!!!!! Horrible read more

Food was bland and overcooked. So disappointed. Last time we went to a Benihana it was amazing. Our cook was not interacting and very dull. read more

Excellent takeout service! We have ordered from them 3 times during Covid and have never been disappointed. They set the bar for takeout service! They do an excellent job of making sure all items are included, providing comprehensive, quality utensil & sauce packets, and ensuring the food is ready on time. Everything is packaged in quality materials, for east reheating and fridge storage. And the food and cocktails are always wonderful, of course! read more

So the food was good and the chef was entertaining. However, I have one big issue with this place right now. When you ask if you are allergic to anything and I tell you I am allergic to raw carrots, please don't make the first thing you serve me a salad covered in raw carrots. Why even ask of there are any allergies at the table if you are just going to ignore my answer. Do you really want me to break out in hives and start itching just to entertain you? Please pay attention, especially for what you are charging. read more

This location used to be an amazing location - however after a change in management it' has gone from best to worst and it's ironic. I had made an order online and got the wrong the item. There was not enough time before closing to remake it so they gave me a certificate for $20 which was less than the value of my order. I returned to eat at the restaurant and redeem the certificate. The chef at the table was diabetic and had a blood sugar issue - as a result he was overwhelmed with the orders and mixed up things , served uncooked food and served yakisoba burned on one side and uncooked on the other. We informed the waitress about the issues. The manager came to the table and said he would issue certs for the problem - he saw the uneaten yakisoba with the burned. Then he came back 15 minutes later - gave the other party at the table (Caucasian) two certs - and as for us instead of giving a certificate he came and asked me so how many times are you going to come and use a certificate ? I answered that they got my order wrong the last time and it went into the trash. He just left after keeping us waiting for 15 mins and didn't issue any type of certificate. I've been to this location at least 100 times over the span of over 10 years - and i will not be returning even if the food is free. This place is hopeless and the only reason it has the 3 stars is because of the excellent reviews they used to have in the past. They can keep their RACIST MANAGER until he drives them OUT OF BUSINESS read more

It was 32 years ago when we first went to Benihana in Santa Monica, California. It was my son's fifth birthday. We then became Benihana customers for birthdays and for our gathering with family and friends where we had lunch or dinners. So you can imagine how many times we have had gathering in different Benihana locations. Last night, we went to Benihana for our grandson's birthday. The charge for fried rice was $5.70, and I had hardly any chicken, vegetable and egg in my fried rice. For appetizer, we were each given 4 small pieces of zucchini without any mushrooms or other vegetables. The chef also had a bit attitude. They always introduce themselves. And when my husband asked what his name was he jokingly said "Hello". He did not do any of the theatrics when they cook the food. When we sat down, we mentioned that it was our grandson's birthday, and we had to request them to sign the happy birthday song. When we spend over $50 per person, the expectation is better service and better food. I really do not give one star to any business, but I was really disappointed. I do not think we will be going to Benihana anymore. read more

We continue to celebrate our birthdays and special occasions here and Tiffany was very helpful!!

Decided to celebrate my birthday here, since they emailed me a certificate for $30 off of my meal. I made a reservation and we went on a Monday (coupon is valid Monday - Thursday). Our server was very nice and we had a great experience. We get to the end and I tell them I have the certificate for my birthday meal. Our server asks if I have it printed. I said no, but it's in my email. She explains that they can't accept unless it's printed. In 2021. Who is requiring anything to be printed on actual paper in 2021??? Oh, businesses that want to get you in the door, but don't actually want to deduct $30 from their total sales for the day. What a way to leave a bad taste in your customer's mouths. Look at the coupon in the email and call it a day. What a trashy way to do business. read more

Edgar was our chef and highly recommend y'all to come have him cook for y'all. Will be coming back again!

AIR CONDITIONING NOT WORKING BEWARE!!!! I had my $30 certificate and we decided to come and celebrate my birthday. We sat at the bar until our table was ready and this is where things went down hill. As our food was being prepared everyone at our table including 3 surrounding tables were fanning themselves off. My husband went to the front and asked if the air conditioning was on and they Informed him the AC was broken! WTH!!! This would've been nice to know before hand. With all the grills on for cooking, that did not help. My husband did talk to management and the manager Josh informed him that they have been having issues for months. AGAIN THIS WOULD'VE BEEN NICE TO KNOW before spending $100 plus in this establishment. Sucks cause I didn't enjoy my dinner or get my free bday Ice cream. SO if you plan on going call before hand to make sure AC is working because it will be one miserable dinner! read more

The food was great & the chef at our table was awesome. He kept the kids entertained & was willing to customize our food. The host wasn't good that's why the 4 stars. read more

Awful experience! I have been to a lot of Hibatchi restaurants and this one was the worst one yet. If I am paying $150 for a dinner- it better be an enjoyable meal. This dinner was far from perfect. The main problem was the chef did NOT put on a show at all... no food throwing, didn't make others laugh, hardly even talked, and just rushed through the whole "experience". Then when I received the bill and they charge you an additional charge for fried rice that was not included anywhere on the menu or said by the waitress is infuriating and wrong. Forcing an 18% gratuity for terrible service and an uneventful meal is a real poor way to scam people for more money. This place will go out of business if they don't change their ways. Find somewhere else to go. read more

Benihana - Plano - Extra Charge for Fried Rice - Steakhouses Near Me - Plano, Texas

So sad that a manager told us that there was angry people waiting for our spot and could we leave!! After spending $400 plus we thought we would be able to finish our drinks. Literally just paid our check. Or even a polite hey guys would you mind approach rather than an unprofessional and rude one. An old guy that clearly was unhappy to be there. Btw please wear your mask correctly. Food was very nice but this spoiled our whole experience. read more

Went on the worst day possible. Apparently their air-conditioning was out and it was 100° outside. They had portable air conditioners pumping air conditioning into the building, but it wasn't enough to offset the heat from the grills. I sweated the whole time I was eating...and no, that's not normal for me. Also, they weren't running the vent hoods above the grill. Anytime they were cooking the smoke was just wafting into the restaurant and into the face of diners. Lastly, our drinks weren't refilled. By the time we got to the end of our dinner we were so thirsty that once the waitress came around and refilled us, we all pounded our drinks. Fried rice was crunchy. Noodles were crunchy. Not sure if they were over cooked? Either way, a bad experience. I won't even get into the service as I'm sure they are struggling for good employees, just like everyone else. read more

I wish I could say good things, but besides the classic food, the experience was horrible. You can find a better hibachi. I understand it takes time but we sat there and watched by two parties eat, enjoy, and before we had our meal. Please go to a better Benihana or find another hibachi on yelp. My family and I decided to come for my birthday when we got there at 7 PM( with a reservation). The whole table waited almost an hour to receive any food. The drinks came out inconsistently, and even when the food was ordered, it wasn't till 8:15 pm till the chief came out nor Appetizers. We let the server and chief know my mom, and I had an allergy which they acknowledged, but soon after eating, we realized they did not accommodate with causing us to take our medicine. Being there before we knew it was a safe place to go to accommodate our allergy, so getting sick on my BDay sucks The chief did a good show, and everyone's mood lifted, but he was there for maybe 30 min. The whole experience took over 2 hours. I understand that our server's first day, so he did well, but he did stay at the host stand( behind us), and we had our water cups empty, and I would sometimes have to turn around to get his attention to order anything. The cherry on top of this, at the moment, not a horrible experience to horrible was the manager Mickie. Another guest and I were celebrating our birthday, and both let the host know. No one said happy birthday to us, nor did anyone at the table get the ice cream that came with the meals, but the birthday people were left out. When we tried to pay and use the coupon, they wouldn't take it because it was on our phones. The waiter took our phones for 15 min to figure it out, and when we had to ask for it back, we also asked for the manager. It took the manager almost an hour to get back to the table. Mickie didn't even acknowledge me even after the one man he was talking to said it was her birthday too. Mickie didn't care about the coupon because he was there for less than 5 min. He said he'll do the coupons for us. During this time, half the table had to wait for their cards because the waiter still hasn't even it back. When Mickie came back with the new receipt, he only acknowledged the man and said sorry to him before taking him to the whole table for a general sad how was the rest of the day. To zoom off once more. Being a Monday night, it was full, so I understand the rush. I don't understand not making people feel welcome or appreciated. Nor why have only one manager working at night if Mickie's phone calls take over an hour. read more

I haven't been to a Benihana in years but decided to give it a try again. I have been to other Teppan style restaurants and enjoyed them very much. I was not impressed with the food or the entertainment on the grill but more so the food. It was a little bland. Needless to say that I will continue to go to other restaurants of this style as I believe Benihana has fallen behind the others on many levels. read more

We visited for my husbands birthday and will NOT be back. Most of our issues stemmed from our server (the star was for the hibachi chef). When we made the reservation we informed the host that it was my husband's birthday. The server confirmed when she greeted our table and then proceeded to give my husband the worst service! She forgot my husband's drink and just brought him a water, which she spilled on him (with no apology, just acted like she didn't see it). We reminded her about the drink and she eventually brought it over during food service. The food was okay, but nothing to write home about. When taking our orders our server asked if we wanted white or fried rice and failed to mention the it was an up-charge of $5.10 per person for fried rice (might be something you should mention). My son and I ordered fried rice and my husband ordered white rice. The hibachi chef served the fried rice and the server forgot to bring my husbands white rice until we were finished with the meal...seriously? We asked several questions regarding the menu (since we had not been to a Benihana in 20 years) and the server failed to mention any up charges to our order (even though we specifically asked). For the price SKIP THIS PLACE AND GO SOMEWHERE WITH GREAT FOOD AND SERVICE! At least our son got to experience a restaurant that my husband and I both loved growing up. Overall, okay food and horrible service! Did I mention that I had to track down our waitress for refills and mistakes on the check? read more

SAVE YOUR MONEY!!! If you want to waste your money and time this is the perfect place for you. We had a reservation at 8:15 & was not seated until 9. We also did not receive our soup, not to mention it was look warm, 45 minutes later. To go along with the food, we had HORRIBLE service to top it off Aliyah our waitress was incredible snobby and inattentive and really just did not give a care in the world about the customers but showed more interest in her phone in the corner. The only highlight of our night was David, our hibachi chief. Not only was he fun, but made us smile. Although he was great, save your money and get food else wear. Im convinced this place survives off David alone because everything else was a NIGHTMARE. read more

Food was Gas Richard is the GOAT Had a great time with him cracking dad jokes and he was hilarious and food was high quality read more

Big disappointment...the service, the hosts and our server, all a disaster. The only great staff member was our chef, who did a great job. We got there and within 15min we were seated, which in general is OK but we had a reservation and there were open seats at some tables and open tables as well. After we sat, it took 20min to get our drinks and our soup. The server only cared about taking our order and from them on, disappeared. I had to stand up 2 times to ask him for a refill of our drinks because we would not make eye contact with us and it wasn't because he was busy with other tables. The food was good but nothing amazing. The portion size is abundant. Definitely not coming back to this overpriced and under serviced place. I get a much better service at any other Hibachi Grill. read more

First off make a reservation before you go that way you don't have to wait long the waitress was amazing you have to use your phone for the menu but I asked for one and she brought me a physical copy then I told her I couldn't read she was actually gunna read the menu for me the cook was so funny kept us entertained the whole time and was not stingy with the portions everything was cooked well read more

the food is ok, but the price is overpriced. I don't see any difference with the fried rice you ordered from the Chinese restaurant except the chef cooks in front of you. read more

Outstanding service!! Chermaine went above and beyond our expectations. I wish every restaurant had a Charmaine. food was on point as well.

5-stars for Chef Renny at Club Beni. If you want stand up comedy AND a hibachi show, there's no better way to go -- request him! Also, the Surf Side is awesome if you need a seafood fix. Don't forget copious amounts of mustard sauce and a side of their house made chili paste. Yum. read more

I was extremely shocked and disgusted by the way the hostess(Madison) treated me at Benihana Plano. I was completely ignored, overlooked and disrespected even after the white couple that came in after me kindly let Madison know that I was there before them. She continued to ignore me, seated them and just stood around. She left me standing there embarrassed and humiliated. I can not believe with all the people black, white and brown that are dying daily from Covid and Cancer she could be so shallow and ignorant to be worried about the color of my skin! I blame Benihana! Why is she there, why is she allowed to treat your customers with such disrespect?! Do you not care?! If so, something needs to be done about her racist disgusting behavior immediately!! read more

The food was good and the chef that was cooking at our table was entertaining and interactive.

Oh my gosh this was our first time, we thought about it many times but never made and woweeee did we miss out!!!! We love hibachi and have been to quite a bit of places I've only LOVED one out of all and now I have a new fav!!!!! You gotta try this place if you haven't and might I add the young cook CJ, you wouldn't think it by loooking at this guy bc he was a youngster but he made our food experience that much better!!! Loved it and now a new customer for life!!! read more

Love this location! Always impressed with the quality of the staff and food. Highly recommend! 10/10