First time coming as an adult and wow so much fun! Definitely recommend getting the spicy fried rice and the Australian NY Strip. Service was quick and our chef was nice and very immersive. I feel like it would be so fun to book a full table with your friends! My only thing would be that they didn't offer any substitution for a shrimp allergy for the five course meal :( some extra veggies would've been nice. But definitely would come back! read more

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I've been going to Benihana for decades, usually with a big group and we sit at the teppanyaki grills. My last couple visits have been for happy hour in the bar area, and they've got some great deals. The snack rolls and chicken fried rice are top of my list, and the Na‑Colada is a refreshing nonalcoholic pick on their $3 menu. Service was friendly overall, even though it took about 10 minutes just to get water (and we had to ask). Still, HH was solid, and I'll be back for another round soon. read more

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I don't like having to leave reviews like this, but I also prefer to keep it 100. I can't recommend this location. Such a bad experience. All fixable, but the manager totally ignored the opportunity to do so. Cleaning the cooktop with a dirty rag while cooking the meat on the same cooktop is unacceptable. And that was just part of it all. I told the manager everything. Yet and still there was ZERO attention to customer service. He prioritized his ill willed and highly unprofessional staff over customer service. He did not remove the charge and rather used a birthday credit to pay for their mistake. Insane. This has to be the worst review I've ever written. What is hard is this is fixable thru leadership, but that's broken too. Red Lobster closed, and many places around are closing, won't be surprised if this place closes soon. Bummer as BH used to be great. read more

Benihana - Torrance - The couple who got to pay and leave - Sushi Bars Near Me - Torrance, California

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Spent my 6 year anniversary at this location with my mans!!! servers, cooks, and even the customers were very welcoming. Never been to a Benihana but this was definitely an unforgettable experience! Had the A5 Japanese Tokyo Broil and my boyfriend had the Australia NY Strip, out of the two I preferred the Australia NY Strip but they were both really good! When we went they took off $10 each so it was definitely worth the price. Our food came with onion soup, salad, shrimp appetizer, and choice of fried or steamed rice. I went with the fried rice and it was delicious!! There wasn't too much people there either, although we did make a reservation, the line didn't seem to long! Ambiance was 10/10 would definitely recommend!! read more

Benihana - Torrance - Way - Sushi Bars Near Me - Torrance, California

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This was our first time at Benihana in Torrance, and unfortunately, the experience started off badly and never really recovered. We came as a family with our 4-year-old and 4-month-old, so we did our due diligence and made a 7:00 p.m. reservation ahead of time. We arrived and were told there would be about a 45-minute wait. Already annoyed because...then what exactly is the reservation for? When 7:45 rolled around, we checked again and were told it would be another 20 minutes. At that point, it was just ridiculous. I understand restaurants get busy, especially on a weekend, but being seated more than an hour after a reservation with two young kids is a lot. There was also no real acknowledgment of the inconvenience. With that kind of delay, even offering a drink or some small gesture would've gone a long way. Once we finally sat down, we waited another 15-20 minutes before things really got started. Our chef seemed exhausted and just wasn't very engaging, which was disappointing since the whole point of Benihana is the experience along with the food. It was also VERY smoky. I ended up stepping outside with my baby for fresh air at one point. The food itself was actually good. We did the five-course meal and had steak, chicken, and shrimp, and everything tasted good. Unfortunately, by then we were so annoyed and tired from the wait that it was hard to fully enjoy it. I really wanted to like our first Benihana experience, especially because we thought it would be something fun to do as a family. The food was good, but the reservation situation and overall experience were a huge letdown. Not sure we'd be back. read more

Benihana - Torrance - Sushi Bars Near Me - Torrance, California

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I went to Benihana's for lunch and it was pretty packed, I believe it was graduation time so families were there to celebrate. I didn't have a reservation and they were not taking walk ins, so I had to sit at the bar which was fine. The service was not that great. When I sat down the area was not wiped down and there was a chopstick wrapper and napkin left. It took a while for someone to come and give me a menu, he came back and took my order. When my order came I had to ask him to wipe down the bar and I didn't notice until he walked away that he didn't give me a fork or napkins. He said he would bring soup and salad shortly. Well he didn't bring the soup and salad until I had finished my main course but at least he brought it, I guess. Funny thing is I didn't realize that my rice was missing until I got home, I knew something was off about the meal but because of the subpar service I didn't realize my rice was missing. Not to mention that the only thing that was hot was the tempura dipping sauce, everything else was like warm. There's a parking lot but it's hard to find parking in the closest. read more

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We celebrated Father's Day at Benihana again this year, and as always, it was such a great experience! We've come here a few times for Father's Day, and it's become one of our favorite traditions. My go-to order is always the mushroom soup, steak and shrimp, and chicken fried rice was so delicious every time! Normally I'm taking photos of everything, but this visit was different. I was simply enjoying the moment with my family. Everyone was talking, laughing, and truly present, which is why I only ended up taking two photos. Since I'm not much of a drinker anymore, I stuck with my Coca-Cola (lol), while my husband ordered a cucumber cocktail. Of course, I had to try a sip, and it was surprisingly refreshing! Our chef was amazing and made the experience so much fun. I wish I could remember his name because he definitely deserves a shout-out. He kept us entertained, had a great personality, and made our Father's Day celebration extra special. We'll definitely be back for more special occasions. Thank you, Benihana, for another memorable family celebration! read more

Benihana - Torrance - Sushi Bars Near Me - Torrance, California

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Went to benihana for my birthday with family and had a great time. We ordered filet mignon and lobster and chicken and everything was cooked in front of us as they do and was excellent and cooked her perfection. The steak was so tender. The lobster was very sweet and tasty and the chicken was so tasty and tender. The service is excellent. They always check on your drinks. The chef is always very attentive and provide you with any extra sauces or soy sauce that you may need. The ambience is very busy and loud as everyone is enjoying the shows and clapping and laughing and having a great time. This is always a great place for a special occasion or even for just lunch as they have lunch specials now. Have been coming here for decades and will continue. read more

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This has been a staple in Torrance for a long time Unfortunately, the place has not been up to par after COVID. The prices has gone up but the service has gone down. When we got to our table there was a shrimp tail left behind. When we got our waters there were cups that were dirty. And lastly our lettuce was brown and had a slimy texture. read more

The customer service needs A LOT of improvement. Even though the restaurant was not full at it was at 9 pm, there were super slow. We waited 41 minutes from the time we sat down for the chef to come , only to hear him say "oh pretend I'm not here as the grill wast turn on " and push his cart away. Two folks at the table eventually complained to the front desk and they said they will take care of it soon but it was another 20 mins before they sent out a young kid to cook the food. In total, we waited an hour on a not busy night for the chef to appear. A group at our table left as it took too long. The server also never came back to refill or drinks until near the end. Mediocre food that's pricey and bad service. I won't be back read more

Benihana - Torrance - Sushi Bars Near Me - Torrance, California

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I had such a great experience at Benihana this evening! I came in pretty late, but Philip and Frankie were incredibly nice, kind, welcoming, and made us feel right at home. Their hospitality truly made the experience even better! We did the Taste of Benihana x2, and I also have a little tip for couples who want to try all three meats: the fried rice automatically comes with hibachi chicken, so have one person order the steak and the other order the shrimp. Between the two of you, you'll get to enjoy all three proteins; chicken, steak, and shrimp! Thank you again, Frankie and Philip, for such an amazing experience. You both were wonderful, and we'll definitely be back. See you soon! P.S. our drinks were great as well!! read more

We made a reservation for a party of six to celebrate an anniversary and a birthday. This was an important occasion, and I personally convinced everyone to choose Benihana because of my previous positive experiences there. We were seated fairly quickly, but after that we waited for a very long time without anyone acknowledging us or explaining what was happening. When a server finally approached, the first thing she told us was that another server did not want to take care of our table, so she would have to handle it after closing her other tabs. That was an extremely inappropriate way to greet customers. We had just arrived, sat down, and had done nothing wrong. Her statement immediately made everyone uncomfortable and left us wondering why another employee supposedly refused to serve our table. A different male employee later came over, answered our questions, and took our orders. He was professional, patient, and genuinely helpful. Our chef was also excellent. He prepared delicious food, provided an engaging presentation, and did everything he could to create a positive experience. Unfortunately, the original server returned and repeatedly disrupted the meal. She was loud, rushed, and abrasive when asking who had ordered water, drinks, soup, and other items. Some members of our party need a little additional time to process questions in English, but she repeatedly pressured them instead of allowing them time to respond. Her behavior made our guests feel embarrassed and uncomfortable. When the chef's presentation ended, we were still eating. The server immediately began pushing boxes and trying to close our check. We felt as though we were being rushed out before we had finished our dinner. The birthday we came to celebrate was not acknowledged either. Despite the poor service, I still wanted to tip the server and chef in cash. I gave the server a $100 bill and asked her to break it. Based on the money I had remaining afterward, I estimate that approximately $90 in cash gratuities was given between the server and chef. When it was time to pay, the server took my credit card and controlled the payment device herself. She did not show me the screen or the total. I was never given an opportunity to select a gratuity, approve a percentage, confirm the final amount, or sign anything. There was also no disclosed policy stating that a mandatory gratuity would be added for a party of six. While processing the payment, she made an uncomfortable speech about how the bus staff and other employees needed to be paid through tips. Regardless of that conversation, I never gave her permission to select or add a tip to my card. Because the payment process felt unusual, I specifically requested a receipt. The receipt she gave me was cut off at the bottom and did not show the final total. After returning home, I discovered that approximately $110 or more appeared to have been added to my card transaction. I did not authorize that amount. This was supposed to be a meaningful anniversary and birthday celebration. Instead, our party felt ignored, unwelcome, pressured, rushed, and deeply uncomfortable. The excellent work of the chef and the helpful male employee was overshadowed by the server's conduct and the unauthorized amount added during payment. I am asking Benihana management to investigate what happened, refund the entire unauthorized amount, provide me with the complete itemized receipt, and explain how a gratuity was entered without my approval. This should never happen to another customer. read more

We dined in at the bar for $39 special 3 course meal Frankie was our server and he was super attentive and nice ! He smiles at everyone and his friendly service made our Saturday night dinner very special read more

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Popped in here for lunch today And honestly our cook Johnny made the whole experience really worth stopping in for. He was funny , the cook on the meat and everything was perfect , and he really paid attention to everyone at the table , it is really the kind of service that will want you coming back again and again. The food as always was delicious , nooo Pics cause I ate it and was too busy enjoying the show I had the lunch duet , with beef julienne and scallops Will pop back in soon ! read more

Arrived at 11:45 for lunch and it felt like the staff had just come in and were still getting things prepped for the day. There was nobody was at the hostess counter for several minutes and we even had other customers come in ask if we worked there. lol Aside from that the experience was mostly good. Food taste and quality were good although the serving size was on the skimpy side. read more

1/5 -- Honestly, it should be 0! We had a 5 PM reservation, arrived early, and checked in early. Despite the restaurant being pretty empty at the time, we still waited about 15 minutes to be seated. Once we got to our table, the real waiting began. We sat there for roughly 1.5-2 HOURS waiting for the table to fill and for a chef to actually come cook for us. The other guests joining our table were seated only about 15 minutes after we were, so after that, all of us were basically just sitting there getting beverage refills while we waited. What made it even more frustrating was watching other tables around us get set up AFTER we were already seated, yet they were serviced before us--chef, food, everything. By the time our chef finally arrived, the meal felt rushed. I do want to say that our chef was very nice and friendly, and we tried to make the best of the evening despite how long everything had taken. But the cherry on top? While we were eating dessert, a manager or lead came over and told us they needed us to head out because they had a large rush of people waiting outside and needed our table. Excuse me??? You had absolutely no problem letting us sit at that table for nearly TWO HOURS waiting for our meal to even begin, but now that YOU have people waiting, suddenly time is an issue and we need to hurry up and leave while we're still finishing dessert? That was what completely ruined the experience for me. Giving us free non-alcoholic drink refills does not make up for extremely delayed service. At one point it genuinely felt like we were given more drinks than food. And unfortunately, after waiting that long, the food wasn't even worth it. It was mediocre at best. There are plenty of restaurants with great food AND great service where spending $$$ feels completely worth it. This was not one of them. I honestly wasn't even going to leave a review, but being asked to leave while we were still trying to finish our dessert after your restaurant took nearly two hours to properly service our table was ridiculous. I won't be coming back. Unfortunately, this experience reminded me exactly why I stopped coming to Benihana in the first place. Poor service, mediocre food, and then being rushed out because the restaurant suddenly needed the table after wasting so much of our time? No thanks. read more

Very disappointing experience at Benihana Torrance. What was supposed to be a birthday celebration turned into a night of frustration. 1. Had a reservation and still had to wait almost 1 and half hours 2. Order gone wrong - shrimp plated for a person's plate that has an allergy 3. Ice cream served with a soup spoon 4. Hot mess billing - other parties order added to our bill and they were supposed to charge a small amount $52 to one card and the balance of $450 to my card but instead they charge the whole and added their own amount gratuity of 18%. They don't deserve gratuity at all especially cause they manager gives false names when customers complain. Lastly, when we tried to fix the problem by going back in person, they told me I can either zelle the person who's card was charged or give them cash first then they would credit back the other person's card. No apology for their mistakes nor did they give me any other options to pay. Extremely poor management and customer service!!! Never going there again. read more

Through out the years, I hav e been to Benihana. When I did not know much about the foodie-verse this place was a theatrical display of flavor in flame. But now that I have earned my stars and stripes, this place is a chain restaurant with a gimmick. But when I went the last time, the gimmick felt fresh, and exciting. It not feel like I was seeing it for the first time, but it feel like I was seeing it through a fresh perspective. I guess, in. a way I felt Jamais vu--- the notion, offered by the French, that something familiar feels new. My friend Conrad had his birthday dinner here, and I went to help celebrate his place on earth plus 35 years. I got there a tiny bit late. I got there, and I was hungry. Like I slept, skipped, breakfast and lunch, and I was desperate for food hungry. I also had the task of meeting his family for the first time, and I was not in a place to mingle with glee. As soon, as Diego (a server of acclaim) brought the gyoza I went in deep on them. Conrad's brother in law understood, my hunger was well known by this point. As soon as I had one, I knew I had to eat more of them. In response, I asked Diego to bring more of them, cause I wanted to replenish what I had taken. I did not catch the video, but in one of the pictures, Diego can be seen tending to a big platter full of miso soups. His hand is hovering above, it almost willing the platter to stay, in a Jedi kind of way. What I wanted to capture (on video) was the struggle that this young man had as he placed the platter on the corner of the Hibachi, all super carefully, like I felt his sweat as he did it, in a second hand struggle kind of way. His faced showed focused worried, his body showed careful restrain. This effort alone qualified him for applause, as I would not want to teeter a platter of Miso unto the corner of a table. And Diego did it with effort that showed. In a way that makes the act imore heroic because some heroes do their work with ease, others do their work with focus and hard intent. I rather root for the second type of hero. The Hibachi show itself was fun, and engaging, but not something that I can enjoy on the regular, the heat of the Hibachi would lose its gleam. My favorite part was when the chef threw eggs into his hat and then a chic came out--- a wind up toy. It was clever. And if I had the eyes and innocence of a child, I think I would have been more in awe. I am glad that Conrad's family had kids to view and smile upon the chic. The food, although, good is less than solid, more like stable. I did appreciate the miso, and the soup, and the gyoza, but when it moved to the main dishes, they were bland. I had the surf and turf-- steak and lobster. And again, there is not anything necessarily wrong with what I ate, but there is also nothing noteworthy. It stands to reason then, that this place is a spectacle for the eyes, and standard nourishment for the body. It is also important to note that for my self, I was asked to spend 60 dollars in the bill. Would I recommend this place? Yes. Would I recommend it to all? No. This is a place that is a response to a particular question? Where do I go for a meal that seems special but it is not going to demand that I cut my leg to pay for it? read more

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This place is absolute trash. Two hours late, even with a reservation. Soup had no onions. They ran out of our wine. The one they brought was warm. So was the second. Pretty sure they gave me ice tea instead of whiskey. It was awful. And my table had 9 persons. And we haven't even gotten our chef yet . . . Place is a joke. read more

Came in here on a Thursday evening, wasn't too crowded yet. Was told 30 minute wait, an hour goes by and the front desk then says they don't know how long it will be. Had some drinks while we were waiting and then headed out before getting a call that the table was ready, fool me once I knew better than to head back. Place seemed dirty all around and as if nobody knew what they were supposed to be doing. Not a place I will return to. read more

I really wanted to root for Benihana because you can tell they're trying to reinvent themselves a little -- and honestly, they're almost there. But the experience still missed the mark in some important ways. First impressions matter, and unfortunately the person I spoke with while confirming my reservation was extremely condescending and rude. That immediately changed the tone before I even walked through the door. I was also disappointed to learn they no longer offer the birthday certificate program. For many longtime customers, little traditions like that mattered and helped make celebrations feel special. They do have a new "Friends With Benefits" program now, though I honestly still don't know much about it. Another thing that surprised me was learning they no longer offer celebration photos. Back in the day, those little souvenir pictures were part of the experience. People actually looked forward to taking them home after birthdays and special occasions. It may seem small, but touches like that created memories and made the night feel more personal. The biggest issue, though, is the entertainment aspect. The hibachi experience used to feel exciting, but now the grill show feels outdated and repetitive. Most people at the table barely pay attention anymore because we've all seen the same tricks for years. I really wish the chefs were taught new techniques, more interactive experiences, or updated performances to bring the energy back. That said, the food was still very tasty, and our server was absolutely amazing. Our chef wasn't bad at all -- just not particularly memorable, which feels like a missed opportunity for a restaurant built around experience and performance. Benihana isn't far off, but if they truly want a revival, they need to focus less on rebranding and more on hospitality, innovation, and bringing back the little touches that once made the experience feel special. read more

Great service by Ian!! My mom and I have been coming here for years and the food is always fresh, drinks are always spectacular! My prickly pear margarita today was amazing and the lunch boat was flavorful and a great portion! read more

Benihana - Torrance - Lemon drop - Sushi Bars Near Me - Torrance, California

I've noticed a HUGE difference in the portions we are now receiving, compared to just 6 months ago. They flood my emails with this $3-$6-$9 menu and it's a damn JOKE. This is what $10 will get you and they should be so embarrassed. I have many other options and Benihana won't be one of them anymore. I included the advertisement they emailed and the portion in the advertisement looks nothing like the portion I received. read more

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The food is will always be delicious. The Torrance location is a zoo! The company operates this location as a circus that serves teppan food. Please don't go here if you, unless you want drama, and bias Management. read more

Benihana - Torrance - HIBACHI CHATEAUBRIAND, HIBACHI COLOSSAL SHRIMP, Chicken Fried Rice - Sushi Bars Near Me - Torrance, California

Recently went for lunch and the Filet Mignon was not right. It didn't look right when they put it on the grill and when questioned about it the chef said we just changed vendors to STK. The meat tasted like lab grown meat, the texture was not right. I've been eating here for years and never had this experience before. Be honest with your customers please!! read more

Had a few bad experiences in the past. But I came here once again as I received my birthday certificate. And boy was I surprised. We had a 3pm reservation. We were seated within minutes. Our Chef Daren was very energetic and friendly. One of our waitresses was in training and had another waiter with her helping around. They were very quick and attentive to everyone at the table. I was expecting to be here for a couple of hours. But we were out within 1 hour. They definitely turned things around or I was just really lucky. I hope this will be everyone's experience moving forward. read more

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I've been coming to this Benihana's for over 30 years. I love the location. I love the remodel that they did, but this is not the Benihana of old everything has changed for the worse management is different waitresses are different chefs are different but I keep coming back even with the astronomical prices for dinner. I came here the other day terrible service food was good but as you can see in the picture, there was a fly on my daughter's cup. That was unacceptable. Come on Benihana you can do better. I really want this Benihana to be good, but with all the recent and bad publicity this place has gotten over the past year and a half. All I can do is pray. read more

Benihana - Torrance - Fly on top of the cup - Sushi Bars Near Me - Torrance, California

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The service was very slow because they were short handed (most likely because of Covid). The interior remained me of the shrines I saw in Japan. The show really engaging and really good because of Earl. The food (like the shrimp) was really good here. read more

Benihana - Torrance - Sushi Bars Near Me - Torrance, California

We had such a wonderful experience at Benihana, and so much of that was because of Gabi (sorry if I spelled your name wrong). Her service was truly exceptional. She was incredibly attentive and kind, and genuinely made us feel cared for throughout our entire visit. It's rare to come across someone who goes above and beyond with such a sincere and positive attitude. Gabi made our experience feel extra special, and we truly appreciated every little thing she did for us. Hands down, the best service we've had in a long time! Thank you, Gabi, for making our visit so enjoyable and memorable. You are absolutely amazing ! Thank you so much, also you carrying the Salad and soups at the same time was very impressive!! read more

It took two hours to even get dinner going and the portions are so slim and tiny. It took one hour to get our drinks . The place is dirty and a mess food and trash all over the floor . The manager said he couldn't do anything about the wait and took 11$ off the bill ? Also it is possible they ran out of food was why the portions were so small smaller than normal read more

Worst wait time ever. We had a 7:30pm reservation and checked in at 7:20pm. Two hours later we were still "8th in line". They lost our name off the list. Our hungry little one cried the whole time. We were seated at 9:45pm and food arrived at 10:10pm. The food and chef were great, but the long wait and losing our reservation turned what should've been an awesome night into a nightmare and ruined our dinner. read more

Do not recommend. Tried to reserve for 25 guests. Waited days for a response via email. I requested a call and never received one. Every time I called to get an update or further information no one had a clue about event reservations. Everyone will be seating separate and tables only for 1.5 additional time was to be charged by person. Thank god I moved forward with Flemmings (great experience truly recommend). read more

I went on a Saturday night. The wait time here was 30 to 40 min to be seated. Once we were seated it took one hour and two minutes for the dinner to get started. Our server did not check up on us for one hour. It took her one hour to bring out our drinks and sides. She forgot our order drink twice and then took an hour to bring it out. Our food order was wrong as well as our drink order. read more

Came tonight to Benihana to celebrate my three daughter's birthdays with a total party of 8 - 3 adults, 1 hangry teenager, and 4 hangry children. Our reservation was at 7:30, and although we came 20 minutes early, we were not seated until 10 minutes later. The hostesses were very polite and welcoming, and had us wait in the lobby area until our table was ready. There were only two things I disliked about the whole experience; the first was that the restaurant was filthy, particularly the floors, the second was the wait for the chef, but considering how busy the restaurant was I could understand. Janine our server was polite and I'm glad that she communicated that the restaurant was short staffed. We did wait over an hour for Chef Johnny but Janine and her breaker went above and beyond to make my children happy. When Chef Johnny did arrive, he turned everything around. He made such a memorable and wonderful experience for all of my children. Chef Johnny was amazing hands down; not only was he entertaining and funny, but the food he cooked was prepared wonderfully. What amazed me was how hard I watched everyone working. The manager helping, the servers attending to all the guests (not one empty water or beverage glass), servers prebussing dishes left and right, and the teppanyaki chefs just hustling at each table trying to put smiles on all the guests. I give credit where credit is due and the whole staff was so amazing and hardworking despite being short staffed. Thank you for such a wonderful family evening. Shout out to Janine, Chef Johnny, and the breaker you all did such a wonderful job, thank you for making a wonderful birthday experience for my children! read more

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This review is mainly about the cleanliness, which was a major distraction from the dining experience. I arrived around 3 pm on Christmas Day and the restaurant was packed. Even after things died down around 4 pm, the main dining room carpet still had visible food debris, napkin pieces, and grime, and the bathroom was in poor condition with a toilet and sink out of order. The restaurant could use renovations and much better attention to cleanliness. I sat uncomfortably for about 40 minutes before our chef arrived, but once Chef Eric came out, his humor and personality really turned the experience around. At that point, I was able to enjoy the meal. The food itself was good I ordered the hibachi steak. I will do the filet mignon next time. read more

Excellent service from Alejandro. You know he is tired, but did his best to entertain. 4 stars due to reservation at 8pm, got seated at 9pm, and cook came at 936pm. Out of salad, we only had 3. We have to wait for the rice too. Left the place around 1130pm already. People really waited, but it's Father's Day! 6-15-2025 read more

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Great lunch and the staff are awesome Vic, Jonny, Shelby, and Daniel all of them work very hard read more

Benihana - Torrance - Graduation dinner for my daughter - Sushi Bars Near Me - Torrance, California

Food is good it's just too oily. Service was excellent. The server was so nice and friendly. The receptionist was very helpful. Ambiance was clean and spacious. read more

We came here for the power lunch menu. It comes with soup or salad, entree, veggies, a bowl of fried rice and hot tea. The chef did a great job cooking out meal. We got 2 lunches. One with shrimp and one with steak. Every thing was fresh and delicious. They also printed a photo for us to take home. Service was friendly. Everyone was very nice here. We will definitely come back again. read more

Benihana Torrance non-apologetically treats melted, burnt, and gasified plastic on the grill surface as "normal". We had 3 kids at the table. The manager said "it happens all the time". Plastic is known to cause cancer and chronic illness when consumed by the human body. We will also report this incident on Benihana's website. Posting here for everyone's awareness. ... Our dining experience raised serious concerns about food safety and management professionalism. After we ordered, our server dropped a plastic container lid onto the hot grill without picking it up immediately, where it began to melt. We were told the chef would take care of it, but no one addressed the situation for nearly an hour. (Yes we waited for an hour after we ordered for the chef to come) During that time, the plastic visibly burned and produced fumes at the center of the grill where all food is being prepared. When a manager eventually came to check on us, we asked about the burnt plastic on the grill. Instead of addressing the plastic or offering an apology, she told us that "plastic melting on the grill happens all the time." She also repeatedly commented that we "sounded aggitated," rather than addressing the situation or taking responsibility. We had to move to another table because the manager DECLINED to take care of the plastic. We should have just left at that point. For your health, please avoid this place at all cost. read more

Benihana - Torrance - Melted plastic - Sushi Bars Near Me - Torrance, California