Whenever I'm visiting my parents in Phoenix, I like to stop by this place. I went there frequently from the moment they opened to the moment I moved to Tempe. I LOVE their tonkotsu ramen, and their gyoza is the best I've ever had! The staff is very friendly and welcoming. So pleased to have them in Happy Valley Towne Center! read more

Gave it a 1star because there is no option for no stars. We attempted to eat here this past Saturday. Walked in with my family just after 3PM. We were greeted by a man sitting at a table. He tells us that they are closed for lunch. What restaurant in a shopping center shuts down for lunch? Absolutely absurd! By the way, the OPEN neon sign in the window was on. read more

I wish I could give this place zero stars. First of all, it was very slow. It is a small restaurant so for the staff to be overwhelmed with very few people in the restaurant is concerning. The tables weren't being pre-bussed, no one's drinks were being refilled. Everyone seemed to be sitting around the restaurant staring waiting for food. The server moved at a glacial pace even though she claimed to be busy. A customer wanted to sit at the sushi bar but it was dirty so she asked the server and the server said "ya it's just busy so it's not bussed". Like what?? The server had no idea what was in any of the rolls that I asked her and had to keep leaving to ask. They were out of salmon and pork. My meal came out 15-20 minutes before my mom's meal came out so I was done eating when she got her food. At the end, the owner came out and comped our entire meal (after dumping hot soup on my mom) and suggested we come back and give it another try. The three stars are ONLY for the owner's nice gesture. Everything else was horrific. read more

First impressions. I'm a stickler with sushi so others might not be so picky. The nori on my spicy tuna roll was tough- too chewy. Rice was not cooked long enough. Slightly too firm. The tuna didn't strike me as fresh. It lacked flavor and was mildly pink. Shrimp tempura roll was drenched in sweet syrup. I can understand a little for flavor and design but this roll was just drenched in it. Yech. As far as sushi goes, nothing great. I wasn't hungry anymore when I was done with two rolls but that was my only take away from the meal- just that it took away my hunger- not that it was particularly good. MORE annoying was that for a 9 dollar and 70 cent tab my waitress took the 15.00 Cash I gave her and assumed that the extra six bucks was a tip. !!!!!! I was on break at work and the process of getting my change back took WAY too long!!!! (I sat there waiting for her to realize that I didn't intend to tip her six dollars on a 9 dollar tab.) Finally the sushi chef got her attention when she emerged from wherever she had gone. I asked for my change and when she brought it back she brought back 30 cents!!! (The ACTUAL change from the 9 dollar and change tab not the rest of the change from the 15 dollars cash.) Can I have five dollars in ones back so I can tip you twenty percent of the 9 dollars and 70 cent tab NOT tip you 5 dollars on what wasn't even a 10 dollar tab! Good lord! All that made me late back to work. I still left her 2 bucks but I won't be back. Not worth it. The bad 80's music playing the whole time made it much worse. I mean, ACDC is fine and all, but not blasting at lunch when I'm eating mediocre sushi and waiting for my server to do math. ! I'm sure she was new and will never make that mistake again. Unfortunately neither the service, the food, or the decor was enough to entice me back. read more

I've always seen this place but only recently tried it. It's a bit of a sleeper, but it's wonderful! Came in on a Sunday, and it wasn't crowded. Service was quick and attentive. Prices are more than reasonable for the amount of food you receive, not to mention the $5 sake bombers. The nigiri and hand rolls were very fresh and flavorful. Highly recommended! read more

Management needs improvement. Expected more. Received much less. Food is okay but bad service can ruin even the best culinary experience.

Eat here once per week at least. Perfect casual sushi joint. Great quality and friendly owner who takes pride in his work.

Is one of the best sushi places in the area. The owners are very nice especially the wife, she always remembers me and makes everyone feel welcome. read more

This place freakin rocks!!! I eat here at least twice a week and I see the same faces so I know they love it too. The bento boxes are a lot of bang for your buck. The tempura rolls a are my favorite. I love happy valley, or Diamondback's. read more

I haven't tried much sushi places here in Arizona because being from Hawai'i makes me kind of nervous trying it on the mainland but as far as I can say some of the best sushi I have ever tried so far here. We got the Arizona roll (8pcs) and Spicy Tuna (8pcs). Both were fantastic and delicious. I wanted to get more but my boyfriend was already too full and we only got 2 rolls! It was a lot smaller than I thought so make sure to check if they are busy or not or the wait might be a while. Our food took a while to come but it was also busy & honestly worth the wait. It was clean, dimly lit which set some relaxing cool vibes. HIGHLY HIGHLY recommend trying! read more

Have been here several times since they opened. They have already increased their prices and changed to a sit down restaurant from fast food with option to sit. It's definitely more chaotic in the front and the kitchen. They have forgotten that appitizers and soup come before the main meal. Food is still good. I hope service improves soon. read more

Went in today because they looked like they were open and got the chicken karraage, dragon roll and baked lobster roll. Everything was really good and served pretty quick. Definitely worth checking out if you want some sushi on this side of town, where there doesn't appear to be too many places serving it. read more

I have been to this place a few times and a couple times I have placed a to go order. The food is usually spectacular, hence the reason I have been coming back but tonight was horrible. If this was my first time I would never be back. The table was dirty and sticky. My daughter is in a high chair and we put her food on the table so she could eat. We had to wipe it off with a wipe before we could do that. The service was terrible. We waited 10 minutes to place our drink orders. My husband got the shrimp tempura but the shell was still on the shrimp so he had to peel it off himself. He said that it was a nuisance and all of the sauce that would have been on the shrimp got taken off with the shell. I got the caterpillar roller. I was half way through the roller when I realized there was still plastic on it. It must have been from when they were rolling it. My husband and I were both out of water after finishing our edamame and it wasn't refilled until I finally got a chance to ask her when I was almost done with my meal. That is also when my husband reminded her that he ordered a sake bomb that she didn't bring out. We couldn't get out of there fast enough. I don't know if we will be back. If we do it'll only be for lunch. read more

Bento Box - The shell left on the shrimp that had all of the flavor. - Japanese Near Me - Phoenix, Arizona

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Great food. Very fast and fresh. A little slow but amazing. Great menu. $14 for a good meal.

I was hungry during lunch time and I work in the same plaza so I thought I'd try this place out. I got the 3 roll lunch special for $12.95 and the total came to $14.03 with tax which is reasonable for 3 rolls of sushi. I got the cucumber and avocado roll, tootsie, and shrimp tempura roll and asked to leave the sauce on the side because I personally don't like to have the sauce on my sushi since it gets soggy. I called for pick up and he told me it would take about 20 min. I came, paid, got my food right away then went back to work to try out the food. Overall, you get what you pay for, these rolls are cheap for a reason and nothing really stood out to me. I didn't expect it to taste extravagant or anything considering it's more of an average sushi place but I've had tasty sushi for cheap before and this was just ok. I think their specially sushi rolls look more promising so I'll give that a try next time. For the food I got today, I'd rate it 2 stars. For the customer service which was quick and convenient, I'd give it 3 stars. read more

Bento Box - Cucumber Avocado, Shrimp Tempura Crunch, Tootsie Rolls. Total price with tax: $14.03 - Japanese Near Me - Phoenix, Arizona

I don't feel the need to always review every place but the first and only time I've gotten foo eat from here was amazing and great prices but I've tried to order out since 5 times each time is something new either they randomly closed 3 hours early or they were closing soon and never made my order for an hour then closed then notified me, I've been told the combo that's constantly on their menu is now all of a sudden not available past a certain time in the day and I'm just so annoyed with the way they conduct business at this point if you do t want to serve food pst a certain time maybe make that aware to your customers on all platforms if the specials and combos that have been on your menu that you have never once until now said ohhh we don't sell those at certain times of day like lol what's gonna be the next excuse you should stop using Postmates if you don't postmate the orders ??? Or at least be like hey we don't do business past 4 or 5 pm even though open till 9 lol I've gotten a total of 5 refunded from this place and I've heard a new excuse each time and I'm pretty sure I'm never ordering from here again unless I just want a refund or please cancel order notification read more

Excellent food and awesome service, good luck Lee and Hamada in this new adventure. Thank you for been so nice with my boys.

I recently went to a noodle house for my first time on my recent trip to Austin and LOVED IT! Ever since I've been craving more noodles so I gave this place a try. The spot itself was pretty decent given its size. I was disappointed with the noodles as they were a little mushy for my taste. There was only a small piece of beef and was lacking a little flavor compared to the other place. I don't see myself going back as my normal sushi spot is not too far (Yen Sushi) I definitely recommend Yen for all your sushi needs. They have great happy hour deals. As far as THIS place for sushi... I ordered the Orgasm , shrimp tempura and California rolls. All of which were just average. The service was a little slow but I did go during the tail end of the lunch rush. read more

ORdered food to go. Two bowls and a miso ramen. Bulgogi tasted good but I expected more for the price I paid.

This is a new restaurant in my neck of the woods and I stopped by for lunch while doing business and hanging out with a child not well enough to go to school. We love sushi and ordered our usual. We were surprised to discover that our order INCLUDED the delicious panko fried vegetables. It was a cold day, so I sipped green tea prepared beautifully and warmed my bare hands. The hospitality was wonderful! We noticed a small party of Japanese and American businessmen, conversing easily in either language with the staff. This is a very important attribute to find in a restaurant. I teach English as a Second Language to adult learners. This semester, all of my students are Japanese and live near my home. I will definitely return with my students. Thanks for the good food and excellent service, Bento Box! read more

Food is awesome we went for lunch and hopefully going to make back for dinner. Each time we have been here we were treated excellent..

I'm from out of town and visiting for work and tried this place out because it was close to my hotel. The lady at the front who I guess is also the server was very rude and not welcoming at all and the place wasn't even busy. Do yourself a favor and don't go here. Not sure about the food quality itself but hopefully it's better than the customer service here. read more

Came in for some sushi but I felt like more of a after thought. I sat at the sushi bar since it was just myself and I didn't want to take a entire table. The waiter didn't offer anything to drink till after the sushi chef brought food. I also had to wait for the sushi chef to notice me to take my order. Then halfway through my meal the waiter asks if I want something to drink and the sushi chef asked if I wanted soup. Which normally is offered right away... I felt like a total after thought. I give it 3 stars because the 2 rolls special was decent and not a terrible price. Not sure I will come again though. read more

Best Vegas roll ever. Fish was fresh and delicious. This is a family run business. Go here and support your local business. They do an amazing job of quality service and value. My new go to when in the area. read more

So I wasnt really a big fan of sushi before my girlfriend introduced to bento box.... Got to say, I like sushi now and it's all thanks to bento box and, Me giving into my girlfriends want for sushi all the time. read more

Love this place the sushi is great but they do not answer their phone or just hang up on you if you call back. Very disappointed.

Great lunch spot! It was busy but we were able to get a table and order right away. Had sushi and my friend had the bento box it was so good! We will definitely be back again! read more

Every time we go hear, we sit at the sushi bar. One time, we ordered yellow tail sashimi and the owner let us taste the belly...mmm....butter. Last time we went, we just asked the sushi to make us a couple rolls and sashimi of his choice and it was all excellent. My only complaint is that they are not open later in the evening. Price is good. read more

We got here at 7pm on a Sunday and there was only one server. The server was ok, maybe a little too informal, but whatever. We were here for the food. We ordered oyako donburi, katsu donburi, and a teriyaki chicken bowl for our kid (there's no childrens menu). The oyako and katsu donburi bowls were heavily salted, and lacking the right flavor. It was probably mostly flavored with soy sauce. The chicken teriyaki was inedible. It was the texture of a leather belt and tasted like charcoal briquettes. How do you get chicken teriyaki wrong? My son refused to eat the chicken. Thankfully the rice was actually cooked well. This place was rated really well, so we are super disappointed. Avoid this place. read more

Extremely nice, amazing, courtesy service. The ramen and the sushi were delicious. Try the shrimp popcorn roll if you like some crunch! Will be back for sure. read more

We have been going to Bento Box for years. Food is good , but customer service is absolutely awful with the hostess who takes orders, NOT FRIENDLY AT ALL They claim'they do carry-outs. I have tried to order a carry out 3 times and phone just keeps ringing ringing. Thought they went out of business, so finally went there in person to place an order (we live 1 hr away) There were only 2 people there and when I personally placed my order'heard the phone keep ringing, ringing and hostess just disconnected ph call. Ask her about take out orders and why it is so difficult to have them answer the phone and her comment was we take care of'customers in restaurant first. Well when U only have 2 customers, I think U could take time to answer the phone for a carry out. Each time my husband & myself order a carry out , our bill comes to 35.00 to 40.00 plus tips. Ah Su is right across the street and with Bento Box recent price increases they are comparable and so much friendlier with customer service being a main concern. Sure hope the owner of Bento Box is reading this and makes some corrections with his hostess /waitress or'whatever she does with her unfriendly , careless attitude. read more

Excellent and fresh sushi, tasty noodles, excellent rolls too. Hours are early, so get in before close, but most definitely worth the money. The staff is friendly, professional and courteous. The Mexican and fire roll are delicious...maybe one day they will add garlic edamame? read more

The waiter was in a bad mood or that's how usually ppl are , and the chicken was raw I explained to the waitress and she said no one complains about it and she left . I paid for the food to be a nice guy but this place sucks . read more

Over price for size of ingredients & servings! 11.50$ for shoyu ramen which has 2 thin slice of tiny pork belly and a whole boiled egg + broth was so salty taste like boiled kikoman soysauce only! Tried to ask to tell the server but dang she is so scrary so never mind.. read more

Love this restaurant! I've been here a couple times now and the sushi is on par with the super expensive restaurants. I've tried several different rolls and the chef has even made something special for me when I asked. The fish is always fresh and flavorful and the tempura is awesome. The owners are very nice and friendly and made me feel like family. Excellent place and highly recommend! read more

Great sushi and great food. Server was busy but had time to make sure we had everything. We will be back for sure

The lunch specials for sushi are awesome. I come here all the time on my way home from work. Really can't beat the price and the food. Highly recommended. And if you have not been here before. I would say come at lunch and get the crunch roll or the asu roll. read more

Good food, TERRIBLE SERVICE! And I'm typically pretty easy to please. I've never complained about service anywhere else and I've never written another negative Yelp review. Two servers (college-age guys) for 12 or so tables in this small place. Our main server wasn't trying very hard at all. Brought us sushi on plates, but didn't bring us plates to eat off of or small dishes to pour soy sauce into (pretty standard things for a sushi. Did not refill water. Did not check on how our meal was going. Did not have any idea that we had been done with our meal for more than 10 minutes. I had to go up and ask for the bill. We will not be going back. read more

If I could give 0 stars I would. The service we received was horrible. We were checked on twice the almost hour we were there. Food took awhile to be served. Our sushi was warm. Just overall not a good experience. Highly doubt we will go back. read more

I've had some amazing sushi before but this place tops all of them! Amazing food, friendly staff and great location! I'm slowly becoming a regular here! Would highly recommend to anyone looking for good sushi! read more