We had a wonderful experience with our sales associate, Dustin Kern. We ended up getting the Toyota hybrid Highlander 2020 limited edition. He was very patient and explained how to use the features of the car. We drove the car and it was a smooth ride. Dustin explained the cars cool amenities along the way. He wasn't pushy, and wanted to make sure we really liked the car. I am more than happy to recommend this dealership to others. It's a beautiful dealership, the coffee is so good. It was a wonderful experience and the people are wonderful. Our financing was a smooth and fast process as well with Jeff Baird. The general manager and his wife who happens to be the marketing director said hello, they were so kind. read more

Berge Toyota - My husband and I leaving the dealership with a brand new 2020 Hybrid Highlander limited edition. We are so excited! - Car Dealers Near Me - Mesa, Arizona

The service department is trash. They make you an appointment they don't have time for. I made an appointment then when I get there the people that valet the cars said I didn't. Two of them said the girls make appointments and just tell people what they want to hear. I drove 30 minutes and no oil change. They said I have to make in person appointments for it to be valid, pass. read more

I brought my vehicle in to have my oil changed as a part of my Toyota Care package. I had to wait for Jason Dubois who was with another customer. Completely understandable. I gave my keys to another associate who was incredibly courteous. I came back and got my car. Everything seemed fine until I was driving on the freeway and I noticed a lot of road noise and a feeling of air drag. It wasn't until I came back home that I realized the cover on my undercarriage was not bolted into place. I had ended up dragging it for over 30 miles and destroying it. When I called it to ask if I could drive it in or not I got a half hearted it should be fine. You would think that they would be willing to send someone out to pick up the car after spending 27k on a new car but I guess not. When I got to the dealership. There was no apology for the mistake. In fact Jason was off. No one could speak to me and make me feel better about my now damaged vehicle with only 10k miles on it. In fact Tuan To who took over for Jason seemed more irritated that I would even want to speak with him. Shooing me away because he had something else to do than to make me feel better about the damage done to my vehicle. As far as he seemed concerned it was no big deal that I was having to come in once again as long as it was fixed. I had to wait about 3 days until Jason would call me to let me know that the part was in. I once again couldn't get ahold of him due to him being out for two days. Understandable. Once I finally could bring my vehicle in, they were quick to switch out the parts. Once again there was no apology. No listening to my concerns. Just a general sentiment of hey we fixed it and for free, you should be grateful. 3 days and a week and a half for the fixes caused by one blunder. No apologies. I am more upset about the idea that no one at this dealership could own up to their blunder than anything else. I should have been greeted with an apology. I should have been treated like I mattered. I will not return to this dealership. read more

Scot was very helpful in showing my husband and I a few Tundras yesterday. He answered all of our questions and helped us make a good decision. While we didn't walk away with a new vehicle, we have already purchased a couple of vehicles from Berge Toyota in the past. We have always been impressed by the professionalism and courtesy of everyone at this dealer. We will definitely be back for any future Toyota purchases! read more

I have been with Berge Toyota for 10 years now. On my fourth vehicle and this is the best place to get the best value and a wonderful customer service. Will Smith is the man to see. He understands your needs and definitely makes it affordable for you and your family. He truly cares. And listens and goes beyond your expectations. read more

This was by far the best car buying experience I've EVER had! My old car was towed to the service department after it broke down. Tracy provided frequent updates on the status of the diagnosis. Unfortunately it wasn't a great outcome and my old car's engine was toast But no fear, they still offered me $1500 to trade it in, it's 12 years old with 200k miles, so I was really surprised by that off the bat! I told them exactly what I wanted and the salesman, Justin (?) didn't seem to be trying to upsale me on anything and gave an honest answer to every question. The financial manager, Travis, worked with my less than ideal credit and was still able to get a much lower interest rate than I expected. As I'm a widowed parent, I needed to bring my 2 children with me, one of whom is severely autistic. He started having a meltdown about an hour into waiting for the paperwork. I understand it's not easy to have a screaming, crying child trying to steal all the balloons in your lobby lol and I began to worry because most people aren't kind about it when he has public meltdowns, but everyone here was understanding and attempted to help. I've already recommended this place to two friends who are planning to buy a car soon because as I said this was the best car buying experience ever. read more

Berge Toyota - Car Dealers Near Me - Mesa, Arizona

i had a overall great experience at dealership. i found them straight forward and easy to work with

After dealing with several Toyota dealerships in the valley berge Toyota was so overpriced. They charge $350 for a standard tank color on a car the only car dealership in the valley that charged for that in their quotes for their cars. I would look elsewhere. read more

Let me start by stating that my issues is not with the product or Toyota, but the staff at Riverview Toyota, which from herein out shall be referred to as Riverbottom Toyota. As a 2 4Runner family my daughter decided she wanted a 4Runner as well for her first car purchase. Even though she currently lives in CA she found one she wanted at Riverbottom Toyota. After reaching out to them we did a conference call with 3 of us on the line. Right away Chris, the Sales GM, basically says he wont move on the price because she is from out of state and that they are not necessarily "gaining a customer"...pretty disrespectful if you ask me. After trying to get him to come down a few dollars off the listed price, $468 to be exact, he continues to say no. Even after admitting that they have had the vehicle on the lot for 52 days and that after 60 days they transfer it to Tucson to their wholesale dealership. No attempt to meet me in the middle, even come down $50, throw in a free wash or discount on parts. Daughter still wants this particular vehicle and due to her financing co preferred to stay within their network. I decide to go look at the vehicle. I know 4Runners like the back of my hand and everything checks out. I will give the salesperson, John, a hand for recognizing that and backing off. Then I sat down with the Used Car sales GM, James who still won't budge on the price. Not a single penny and really just seemed like he didn't care to be there. After going round and round I just say OK, Ill let my daughter make the decision, knowing she was set on it already. I ask him that they make the delivery something special for her, put a red bow on it or balloons or something. She fly's in a few days later to sign and drive...nothing. Nothing at all, but sign here and sign here, here are your keys enjoy. Where was the bow and/or balloons James...? Two hours before we were going in to sign they're calling saying they need a backup contract because the Credit Union loan we had wouldn't fund until Monday and just in case they wanted a second contract with a loan through their lender. I actually get the point, but where was info when we left a significant down payment with them on Wednesday. Why are you waiting until the 11th hour to drop this on us and freak my daughter out thinking there was an issue with her original loan? Now to Travis the Finance guy...totally got all defensive and rude with me when I questioned a $198 Window Etching fee on the contract. Asking him where that was in the original agreement. He got all snippy and said I'd have to take that up with the salesman it's not his problem. The worst customer service I've ever experienced at a dealership, an absolute shit-show. They had an opportunity to impress a Toyota family and get us to switch from our preferred dealer, but they completely dropped the ball. I will never visit Riverbottom Toyota again, I don't care if I get a flat tire right in front of their lot. The sticker they put on the back of her 4Runner was removed and tossed in the trash before we even left and I came with a new license plate frame. I will not advertise for them for free and if ever asked I will steer everyone away from that place. DO NOT BUY FROM RIVERBOTTOM TOYOTA. read more

Great service and very informative throughout the whole process. From test drive to signing the service was outstanding. Would highly recommend. If you're looking to buy or lease a Toyota this is where you want to go. Thanks again. read more

Berge Toyota - Car Dealers Near Me - Mesa, Arizona

Let's start with the word HATE. I hate how much I enjoyed purchasing a vehicle from this place. Nobody should have this much enjoyment out of purchasing a vehicle. Any other dealership (aside from Toyota) I've gone to just wants to hustle you. Joe Medina was always there checking up on how I was doing and diligently provided me with straightforward answers regarding how the process of buying a car would go. The Toyota guru A-a-ron did a great job at letting me test drive some prospective vehicles. He also did phenomenally at describing the features of each vehicle I test drove. Aaron was patient, laid back, not pushy, and answered all my questions to the capital T. Those two combined should definitely get some raises for their thoroughness and excellent guest experience! Customer satisfaction goes a long way, but guest experience goes a lot further in my book. read more

Bobby Kennedy and Chris Chavez were very accommodating in helping my husband and I get our CPO Tundra. They were able to offer us a better rate than what we were pre-qualified for and made us feel secure in our decision to choose Toyota Financial Services as our lender. Bobby took us through every step with great care and Chris answered all questions we had financially. We wish that level of customer care was available to us locally. Great job, guys...and we love our truck! read more

Berge Toyota - Car Dealers Near Me - Mesa, Arizona

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I am a new customer to Berge and am here for the duration! I scheduled a 60k service for my '17 Tacoma and when I brought it in , Jeremy my appointed service Advisor exceeded my expectations, thanks Jeremy! I asked who the best salesperson is and he told me to talk to Tony. That day I ended up trading in my Tacoma for an amazing Tundra. I am so excited about my new truck and the experience I had at Berge. I am going back today to purchase a Carolla for my 22 year old son ! Wow what a great experience, thanks Tony! read more

Berge Toyota - Red carpet delivery, thanks! - Car Dealers Near Me - Mesa, Arizona

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I actually did not think it was physically possible to leave a 5 star rating for the car buying experience. I'm not sure I thought a 4 star rating was possible either. To me, a good rating would have been 3 stars. Until now, 3 stars would have meant some sort of divine intervention in my favor. Quite happily I am here to report 5 stars. I think even the Russian judges would agree. I could rattle on about what made this different than the usual visit to the "penitentiary" that sells cars. Instead I'm going to keep it simple. The people were top notch, A-1. All the good adjectives. The people I worked with from start to finish were the epitome of professionalism. I totally lucked out getting Barry as my advocate. Brilliant and honest as the day is long. Really enjoyed working with him. Tanya, super smart as well, and a wizard with numbers. Travis is one these chaps who can do 10 things at the same time and be good at all of them. He is amazing. Unlike previous auto purchases, I was not forced to meet everyone on the lot. In this case, however, that might have been fun. It is a seriously different place. In a good way. Almost finished. I don't mean to imply that this is a non profit business. It's not and that a good thing. They are in business to make money. They will offer supplemental sales items like warranties and service contracts. You can decide for yourself what you want without being put in a headlock or being played at the last moment. They were good either way. So lets recap. 5 stars. Honest, highly competent people who will actually help you. I can highly recommend them. It's a good place. read more

Mike at river dale Toyota Always great service and attentive staff when I come in and service my truck. I've seen Mike a couple of times now and he always listens to the concerns I may have, and always follows up with them. Waiting room is always clean and so many places where you can sit, without being too close to anyone. read more

My Girlfriend and I were in the market to get a new Toyota 4Runner and after having a bad experience at a different dealer we decided to give Berges Riverview Toyota a try and are glad we did. I found that they had the best up front offer online and decided to reach out via chat. We setup an appointment with Vinny Mirando for late in the afternoon. Vinny was very prompt in responding with a very nice video confirmation showing that the vehicle we were interested in was in stock. When we arrived at the dealership Vinny had the vehicle ready for us to take a look and test drive. He was very professional and ready to answer our questions. Since we had a deal in mind Vinny went to work with the team at Riverside Toyota to see what they could offer on our trade and on the new 4Runner. We were introduced to Jonathan Chiazza (internet director) who was very helpful and earnest in making the deal work for us. Ultimately Vinny and Jonathan got us more on our trade and a larger discount in the 4Runner than their competitors. The most important part is they got us the best deal while making the process comfortable and enjoyable. One really great thing they do is bring the warranty options and maintenance options right to the table in the beginning of the negotiations so you don't have another round of discussions once you go to finance. I love this approach. Finally we met with Travis Woodward in finance to sign the paperwork. Travis was very nice and got us wrapped up quickly. Vinny and Jonathan met us for delivery of our new 4Runner. Explained any features that we had questions on and helped us transfer our belongings from our old car to our new 4Runner. This was the best car purchase experience I have had to date and I have bought many (20+). Thanks again Vinny, Jonathan, Travis and Berges Riverview Toyota! We will be back for our next purchase! read more

Not very helpful. It's very hard to get return phone calls from the service department when your vehicle is there. The communication is nonexistent. It's very frustrating. Save your time and just go somewhere else. read more

I went to trade my car and I had reached out prior to going regarding a specific vehicle, I was a little upset that I had driven such a long way and wasn't told in advance it wasn't on the lot yet, but they provided me with a rental until my car arrived. Before my car arrived I also let my sales guy know how I wanted my tint and custom paint to my doors handles. He acknowledged with a thumbs up. And when he notified me my car was ready I was disappointed to see that my handles were not done and no tint on my windshield. A quick response that they don't do windshield tint would have been nice! He said he didnt want me to go longer without my car in regards to the paint job...a choice to decide and avoid a second trip would have been nice! Besides that it was a good experience with Berge Toyota Thx! read more

Fantastic dealership to deal with and very impressed with the employees from the GM, , finance, to our salesman Rico. Complete transparency right from the start. They treated my wife and I great and made use feel they valued our business. Rico did a fantastic job with making the deal happen and was not pushy at all. Will definitely go back to buy another Toyota from this dealership and recommend them to anyone. read more

Richard Chavez was an excellent help to helping me find my new car while I was also trading in my old one. Everyone was extremely thoughtful about their decision making process and took the time to help me find something logically feasible and realistic. I would 100% recommend this place to first time buyers or someone who isn't. The environment that everyone ran in was honest and attentive, which is not common for most dealerships. I will be building a relationship with Toyota for a very long time. read more

Shady sales people. Mike Butler is who I was dealing with, agreed on a price while waiting for a video of the vehicle to be sent to me he informed me that the 3M clear protection was installed now even thought it was not supposed to be so he raised the price which I was not happy about but still wanted to move forward. Then apparently someone was test driving it and I was not allowed to sign anything or put a deposit down because I had to come in person and I just could not, not to mention that my trade in more than paid for this vehicle so would have owed nothing no financing needed. Messaged early the next day that I can send whatever they need and sign whatever to get this done today and he sends a text back raising the price again by thousands because they got a different offer and he's "willing to let me match" lol. Total joke and a waste of time. Will never go here again. read more

At first, this was a great experience. Sales rep called right away and gave me all information I needed. Pictures, videos, information on maintenance. I was very happy with possibly purchasing a 2014 BMW M5 from them. It all went down hill when I was dealing with the used car manager, James. Coming from Florida, my experience with James was unprofessional, unethical, and simply just rude. He was unreasonable with pricing, then he raised the price after flying in. The business side was very disrespectful by him continuously walking away when negotiating. From having someone who was serious enough to fly cross country to purchase a vehicle, this was one of the worst experiences I've ever had dealing with a manager. read more

Bought a 2023 Tacoma from Rico, Randy and team. Always nerve wracking thinking about car dealerships but this was an incredibly smooth experience. I never once felt taken advantage of. The team was knowledgeable and not pushy at all. They set me up with a 2023 4Runner to drive until my new Tacoma comes in. Would highly recommend! read more

The absolute best experience I have ever had at a dealership. My kids were entertained the entire time with the indoor castle playground, game consoles and snacks. I was in and out of there in exactly three hours, and I also had a trade in to deal with. No BS, straight answers, amazing financing and the coolest employees all around. Extremely grateful I went here!!! read more

Had an amazing experience buying my first Tacoma. It was a smooth process. the whole team form the moment i stepped onto the lot. Ricardo was great and made the process 10x better. Very recommended. read more

Always top Notch service at Berge that's why I keep coming back time and time again! From beginning to end the process is always easy and smooth and the employees are efficient and knowledgeable in all areas! read more

Do not buy from Berge Toyota. They are liars, scammers and sell defective new vehicles. They lie in their recording that they pride themselves with customer service. The General Manager John Stanley cannot even return a call. Who will join me to picket this terrible place? read more

This is the second time we have bought from Berge. Tony was great. He answered all of my questions, was patient while I was needed clarification on a few things. He was thorough when explaining features. Thank you Tony, Chris Lopez and Berge! read more

I had a great experience buying a 2022 Rav4 Hybrid at Berge. I worked with Ashley Cude and Thomas Gifford although there were many unforeseen delays due to supply chain problems, they stuck with me and kept me updated at ever turn. I highly recommend you purchase your next vehicle with the amazing sales team at Berge Toyota! read more

I just bought a car Scott made sure I went home happy I'm my 2006 Toyota camary I really appreciate all his help and got my payments to be where I wanted them to be read more

All I can say is, "Wow!". Aaron Upchurch, who was our salesman, took care of all of our needs and was extremely helpful. From the minute I called the dealership to the minute we left with our new car, I felt like we were his center of attention and the utmost priority. I never laughed as much or had as much fun looking at a car with my fiancé as I did today at Berge's. Aaron showed so much effort and honest interest toward us while we were visiting today. I can honestly say that this has been the most pleasant car buying experience that my fiancé and I have ever been through; not only because of Aaron/the dealership's amazing service, but also because of their excellent pricing. Thank you so much again and we genuinely hope to see you soon! We are so happy with our new car! read more

I needed to buy a car quickly. I was in a bad spot. Two sales reps, Aaron Upchurch and James Haas helped me get a deal on a decent used car that I could financially stomach. They were helpful and considerate of my situation. Overall, I like this Toyota dealership, and have never had a experience. read more

Just bought my first car with them and traded in the current car I had... I will say it was a great experience and everyone there is super friendly! We got helped by mainly Rico & Vincent and they were friendliest and nicest people!! 10/10 would buy from here again... thanks again for everything! read more

Refuse to sell cars without all the dealer options installed. This causes them to marked up thousands of dollars over MSRP.

Went to Berge Toyota today to trade in 2 vehicles & buy another. The experience couldn't have been more seamless. No problem with any phase of the purchasing process. Got to drive the car to ensure it was the right car for me. Our salesman, Jordan, was an exceptional young man. He answered my husband's and my questions, and when he was unsure of the answer promptly got them answered. This whole process including financing took slightly over 2 hours! That has NEVER happened in all my years of buying cars! Kudos to Jordan and the rest of the team for making this such a positive experience. Highly recommend this dealership to anyone in need of their services! read more

Anthony responded to my email regarding a 2019 Corolla hatchback. I scheduled some time to go see the one I was interested in. I was greeted by several very nice Dealer employees as i waited for Anthony. We went over details and I decided to pull the trigger and get the car that day rather than wait until December when i might not have been able to get the 2019. The process went quickly. I gave the downpayment and my finance was approved within 20 minutes. I was short on time so Anthony went over some of the key functions within the car. My experience at Riverview was awesome and Anthony was really great! I look forward to going back to visit him when I need my first oil change. read more

I had an amazing experience with the employees there, they went above and beyond to help me with this experience and to make sure I got the best deal possible on my brand new car! read more

Great dealership! Tony and crew were fantastic. Easiest trade in purchase we have ever had

I have been taking my car to get serviced at Camelback Toyota but it seems lately their service has gone down so I tried getting some work done at Brent Berge's Toyota to have the breaks checked. I got to work with Ericka and had a great experience and I was in and out faster than it has taken me to get oil changes, they even offered a free car wash but I was in a hurry. I'm looking forward to my next service there and seeing how they do next time. Also I should comment about their sales side of things, it was already 3 years ago and we almost bought our car here, I worked with a great sales guy but we found out a friend worked at a Toyota dealership across town, sorry they didn't get the sale but I would for sure go back here again if the need comes up for a new Toyota which hopefully won't be for a long time as we love current ride. read more

I had to call about 5x before I ever got through to someone in service. I told them I thought I needed a front wheel alignment as my steering wheel was shaking. They recommended getting a diagnostic test to be sure. It costs $172 and "would apply to any services needed". Well after the diag test was done all they could determine was that I needed all new tires. When I asked how much it would cost they said $1000 and wouldn't apply the $172 towards it because that is only good "for parts". Also told them my AC doesn't always work but they didn't include that in the $172 diag check as that would be another diag check they would need to do. Totally not clear and ridiculous that they couldn't apply any of the money to pay for a front wheel alignment or new tires. I will never go back. read more