I made a mistake. It happens. What doesn't usually happen is a store manager going above and beyond to make things right. This was my experience recently at this store. I did not expect a store manager to look into my issue while also having a sale associate work on my equipment. IMHO this is why brick and mortar locations are so important. Thank you Tony for dedicating so much time and effort to resolve my issues. read more

Still the same poor service. Now when you call they hand you off to an AI voice automated system. They don't want to hear any complaints HAHAHA I HOPE SOME OTHER COMPANY TAKES OVER. read more

Best Buy Aiea is across Waimalu Shopping Center and next to Harbor Center where Goodwill & Cutter Ford is. Open daily 10am - 9pm. I mosrly go there for computers, camera equipment,TV's & games. I've never bought any of their home appliances, but they have a quarter of the upstairs floor of selection. The store will price match their online prices so if you don't wanna order online, you can still purchase in the store showing them the online price to get the price lowered. If you do buy online, they conveniently have pickup ready in an hour if it's available in store. They can ship to store too. I grew up in Aiea so went there for many years (especially since Circuit City closed...yes decades ago lol) so I've seen how things have changed thru the years. Currently it's easy to find a helpful employee in whichever store section you're in. They can even ring you up from those sections instead of going to the front checkout. I'm in and out quickly, able to find what I need or ask someone to help, unless I need to make a bigger or Important choice then I'll spend more time seeing my options or asking questions. Geek Squad is another issue. It can be pretty hard to make an appointment online or by calling, I find it easier to just go in the store but if there's no availability you still gotta make an appointment. As for parking, there's a whole row of handicapped stalls that are never even close to full while most costumers circle around to the next row over. There's 3 curbside order stalls on the left and more parking. To me, it's easier to park on that side if there's no open stalls in the 1st row. There's also a bench outside under a tree for shade if you're waiting. There's a pretty good auto shop (Auto Repair of Hawaii) that does safety checks if you go straight back instead of turning into Best Buy's lot. read more

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Our washing machine and dryer needed to be replaced. We no longer had the option of buying from Sears. We stopped at competitor HD and waited without assistance or employee around. After several minutes we left. Next we came to Best Buy. Store opened at 10 am so we entered once doors opened. I asked the closest employee, where do we find washers and dryers? She said go up the elevator and make a u-ey to the left. Hooray spotted a man sitting behind a desk. I by passed the stacked ones and started to see the features of one when Shaun appeared and asked if I had any questions. I asked him which one was most recommended with least amount of repairs. He said LG had the best record and was the one I was looking at. I asked about a dryer but none on floor. I checked on availability and wait time. Okay, let's do this. I signed up for the reward membership and their credit card because you can get $150 back plus take 18 months to pay. Hubs wanted me to take their Visa card instead but I rather build up my airline miles on purchases. Our washer and dryer bundle should arrive and be delivered on April 11. Never knew how important these appliances were. Guess I took them for granted cuz I use them daily. Very glad Shaun was so friendly, product knowledgeable, and processed the sale so quickly. I even purchased the 5 year warranty for the coverage. read more

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Candi was very personable and helped me save money on an "excellent" condition open box pair of Beats Pros. Go see Candi at Best Buy! (:

It's easy to go in & order items, but who do you turn to when shipping & delivery don't go as planned? Thankfully at the Aiea Best Buy, customer service went well beyond 5 star help. Living in Hawaii has its challenges of getting products but this group of guys made the impossible, possible. They showed us how to bundle big ticket items for the most value & several products to choose from to make our dream kitchen a reality. We can't thank the team enough for all the time & effort they put in to getting us the best deal with the soonest delivery. Huge Mahalos to John Collins, Walter Gouveia III, and Shaun Trinidad for the continued support & successful project completion. We will forever be grateful, stay loyal customers, & definitely recommend you to all our friends & family. Aloha read more

Best Buy- Aiea - Shaun & Walter, the absolute BEST customer service in the business! - Electronics Near Me - Aiea, Hawaii

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Well... I wasn't expecting much when I went to check on my older, non working iPads. I scheduled the appointment and everything was business as usual. The guy at the desk was ok. Not overly inviting but not surly. Your typical tech type. It didn't take long for him to appraise my items as what he continued to references as "obsolete". Which I get is Apple terminology, but ok. So when I asked what my options were he plainly said, "Recycle it?". Not the diagnosis I was hoping for but I was also prepared for such news. When I asked him if they had any other options in store that I might be able to purchase, he very dryly offered, "They'll help you with that, over there." Ok. You have a computer in front of you, you don't wanna try and look... never mind. Ok. So maybe a solid C experience. It's fine. I came prepared to spend a couple hundred bucks so that my son could have a working iPad for his school assignments. So my wife and I walk towards the iPad, past a gaggle of workers just hanging out and talking. One even had his uniform shirt in his back pocket, but hey. I just assumed he was off! None the less, we walked clear across the store, exhibiting all the signs of people looking for something and yet got no help at all. Fine. Maybe they're all bound by their areas. I get that too. So we find the iPads, start inspecting them and the corresponding prices, and we see something we may be interested in. Mind you, we'd been thinking about this for months so we've seen options online but I always prefer going in store. 10 minutes of my wife and I conferring and we're now to the point where we are wondering if we can get some help! In the Apple department! I'm just saying.. if I worked in an electronics store, I'd definitely be vigilant of the area that has high priced, hot ticket items! Anyways, after my wife went to find us an associate, he finally came over. His demeanor was nice but his knowledge of available product was horrible! He was trying to tell us that the cheapest product was $100 more than one of the items on the floor. And when I asked if the display price was incorrect, he realized that there was a better option. At least he didn't try to convince us that it was wrong. He also showed us on his device the prices that were available online. Yet we were also able to find cheaper ones ourselves which he confirmed once again. It was a rough day. We ended up just not getting anything and just leaving disappointed. I normally only buy things on the second floor and they're normally good, but the first floor workers... man. So take from this share what you will, but all I can say was this was a wildly disheartening experience and it may be a long while before my family and I make it through there again. Thank god I don't Black Friday shop or I might be reeling. lol read more

Best Buy- Aiea - Always the spot for new tech! - Electronics Near Me - Aiea, Hawaii

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I was pressed for time and I needed to find a projector stand for work. A kind gentleman helped me out at the front and showed me where to go. When I needed help, I asked one of the associates and they were really hospitable and helped me order from a different location since they didn't have what I needed. Thank you to the staff for being so nice and helping me with my shopping experience! This made my visit worth it despite the 4 pm traffic I had to go through. read more

I grabbed a new printer off of the display didn't notice anything wrong with box. Took it home no ink spent 3-4 hours on the phone with Best Buy and HP, had to return item to store, Best Buy said I had to pay more money to do a straight exchange. It seems that the item I bought was opened parts were removed from it and it was returned, Best Buy never told me I was buying a returned item that was missing parts been shopping there since the 1980's when. I complained a manager threatened to call the police on me and tell them I was trespassing. right now I never want to step foot in the store again, worst customer service I have seen in a while read more

Was helped by Photography staff. Friendly, knowledgeable, encouraged my first Mirrorless camera purchase and I love it! read more

Best Buy- Aiea - Taken with New Camera - Electronics Near Me - Aiea, Hawaii

Let me start off by saying Benjamin at Geek Squad is AMAZING, his customer service is great and very knowledgeable. Kean who works near the computers, VERY nice and knowledgeable as well. Their customer service would be the ONLY reason to return. No lets talk about Reika (spell ck) in Geek Squad who works in the back as she needed me to know that. I had an appt for 1140am, I proceed to the counter, two people ahead of me being helped already, so i stood there waiting my turn. Reika comes to the front and ask how she can help me. I show her my confirmation with case id number. She tells me she cant find me, so I ask if there is there another way to search up my appt? she tells me, No. So im standing there like, umm Okay so what do we do next? I have a sick toddler in the car, I need to get my MAC desktop checked out and made the appt for the simple fact, I didnt have ALL day to be waiting. I ask if we can go with the case ID # that was given to me when I made the appt online, thru apple, which until I made the appt, i didnt even know that you can now go to Best Buy for Apple repairs and so forth. Anywho, she tells me she cant search it using the case id # because thats an Apple thing? A what? I mean if Apple is sending us there, shouldnt there be ways to search our appointments up? But anyways, she sees im getting frustrated because im asking what are my options, she than proceeds to tell me, "Well I work in the back" and you can come back in an hour when someone is available. I look at her like, its that the only other way you gonna help me instead of trying to find another way, you clearly see I have an appt but because you cant find me in the system thats it?! Anyways, I ask if she can give me a moment to make a phone call to make sure I have that xtra hour to wait on top of once I see an geek squad agent, who knew how much longer that was going to take. Instead of her just waiting for a moment, I mean she did offer to help me, she turns to her co worker who is helping someone else and tell him "help her when you are done, I cant find her appt, so schedule her for the 1240 appt" and proceeds to walk away, all while I was still standing there. I literally made one phone call to my husband, that didnt even take 30 secs, just to tell him I was staying past the time accounted for. She doesnt even tell me that someone else was going to help me, NOTHING at all, just proceeds to the back. Comes back out so I call for her being I was left standing there and I ask if there was anything else they could do? call apple, do something other than "Oh I cant find you" she says No, I take the NO all irritated and all, I mean what else was I supposed to do, she schedules me for the 1240 (an hour later) appt, just hands me a paper, and walks away, literally just walks away. At this point Im baffled and irritated at her customer service. For 1-if you work "in the back" please dont come out to the front to make like you are helping when you really arent. 2-there was no need to tell me you work in the back, it wasnt even relevant, I didnt ask where you worked in the store! 3-if you are gonna help the guys in the front, actually help them 4-have a better attitude, because I will definitely project the SAME energy you are giving me. Okay moving on, I went to the computer section, just knowing that after my diagnostic I was just going to purchase a new computer vs spending all that money to have it fixed. Kean, was super helpful and friendly from the start, enjoyed being in his presence of customer service. As I was there just browsing, Benjamin from Geek Squad had come to the section to ask Kean for assistance in helping a gentle men in finding a new computer (Benjamin was working with this gentlemen while I was working with Reika). Anyways, Kean had asked Benjamin if he could assist me with some questions that I had, and he gladly did :). I also asked him why Reika was up front if she works in the back, the look and the shrug I could tell he didnt want to say anything about her, but just said, "I have no idea what she is doing" politely enough. I tell him I have an appt at 1240 now, and he does give me a heads up about what could be wrong with my MAC, I appreciated that. Fastfoward, my appt comes and luckily I get Benjamin and we go thru it real quick figure out whats going on, he gives me my options and we end the diagnostic. He was friendly, kind, and very knowledgeable :) Kudo to Benjamin and Kean for AWESOME Customer Service read more

I came in intending to make a purchase. Best buy is the only retailer that had the pixel watch for LTE in stock. Upon entering the store I asked an associate for assistance and she went and got Marcus. Marcus asked how could he help me and what product was I looking for? I politely responded that I am here for the pixel watch 4 LTE version and he said we do have it in stock and he'll be right back. Marcus checked me out and he also offered the extended warranty. But what surprised me was that he shook my hand and thanked me for my business. You do not see this happening often in many retailers or businesses. His customer service was already top notch but to thank me for my business and shake my hand pushed it over the top. This is the best service that I've ever received shopping at Best buy. Upon exiting, I asked the security guard if I could speak with a manager to express how satisfied I was with my visit today and to ensure that Marcus gets the appropriate feedback and recognition. The security guard simply stated to do a survey online which my receipt did not have. So this is my only form of expressing my gratitude and I hope that management does read these messages and celebrates their employees who truly make a difference. read more

Best Buy- Aiea - Pixel Watch 4 - Electronics Near Me - Aiea, Hawaii

Title: 0 Stars - Damaged appliances are "Standard Procedure" here ​"I will never step foot in a Best Buy again. After renovating my house, I bought a full set of LG appliances (fridge, stove, microwave) and a GE portable dishwasher from them. Every single one of them arrived damaged. ​As a former cleaning company owner, I know appliances inside and out. I later found out from a warehouse worker that they don't use floor-lifting forklifts; they use 'carton clamps' that squeeze the boxes from the sides. They are literally crushing your expensive equipment before it even leaves the warehouse just to save space. ​When I tried to get the GE dishwasher replaced because of the damage, they gave me the runaround until they could claim I 'waited too long.' They don't care about your home or your money. If you want appliances that aren't dented or scratched by lazy warehouse habits, stay far away from Best Buy. Go anywhere else." read more

We just completed a purchase and installation for a new dryer for my dad's house. We actually purchased the dryer in store and scheduled for delivery and installation as well as haul away of the old dryer. I just wanted to say that the process was so painless. The sales people that helped us was very professional and friendly. He explained every detail to us and and answered all of our questions. The person who did the delivery was awesome. His name is Jonathan and he called us prior to arrival and he did the installation and haul away in just a few minutes. I believe the installer was a third party, but I wanted to commend him also for doing such a great job! I'll be honest a lot of these big box retailers these days sometimes it's difficult to get any type of customer service. I have to say my experience with Best Buy has always been excellent. The sales people are always very helpful and very knowledgeable, and most of all friendly and professional. read more

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Terrible customer service. You can not call the store directly, sales or manager. The Best Buy toll free number connects to a foreign call center. They are not good at handling issues. Bought new clothes washer, paid for, 24 Mar. Paid for model with central agitator. Told it would take two weeks. Then after two weeks received a call saying it was delayed a further two weeks. Due to the annoying attitude of the call center employee and TWO delays I called and asked for a rebate. Told no problem, either store credit or a check. Asked for a check. After two weeks called back, asked where the check was. In the mail, they told me. Another two weeks, called again, told no check was allowed only store credit. Still no rebate for inconvenience! Cust svc says has to be handled by a manager their and I will be called back in an hour. No call back. Currently calling customer service call center to get my promised 10% refund Compare this to walking into Lowe's, buying a washer, and either driving in home or having it delivered in 3 to 5 days! I recommend NOT BUYING FROM BEST BUY. Thank you for reading. read more

Thomas in the computer department was awesome! I had a really tough time ordering online so went into the store very frustrated. I was directed to the computer department and Thomas helped me out. He was able to find the monitors I needed for the office, let me know where to look for a wireless keyboard &mouse, applied our $5 discount and offered to carry the monitors to my car. Thomas turned my frown upside-down and made the company look good! Thank you Thomas, I truly appreciate your wonderful customer service! You are an asset to the company for sure! read more

I had an appointment at the Aiea Best Buy Geek Squad location on Saturday at approximately 2:20 PM. I brought in my son's laptop after soda had accidentally been spilled on it. I specifically purchased the extended warranty Geek Squad Protection with Accidental Damage from Handling for situations exactly like this. However, the Caucasian male employee who assisted me at the cash register told me that before Geek Squad could even ship the laptop out, I first needed to have it professionally cleaned by another company and provide proof, such as a receipt. Following his instructions, I went to another company, Super Geeks, where I was quoted approximately $100 for the cleaning service. I left the laptop there overnight. Fortunately, before they began any work, I decided to get a second opinion and visited the Honolulu Best Buy location at 3pm today. At the Honolulu location, I was informed that the laptop was already covered under the warranty I purchased, and that I never needed to pay another company to clean the laptop beforehand. They explained that the spill protection was specifically included in my warranty coverage. This experience caused me unnecessary stress, wasted time, and nearly cost me additional money because of incorrect information provided by your Aiea Geek Squad employee. Had I not gone to another Best Buy location for clarification, I would have unnecessarily paid out of pocket for a service that should have been handled through my warranty. I believe employees handling warranty claims should be properly trained on what is and is not covered so customers are not misled or inconvenienced. I would appreciate this matter being reviewed and addressed to prevent this from happening to other customers in the future. read more

My bf bought an over 200 dollar scooter. It didn't fit in the car. So he had to open the box. He went inside to ask for a scissors to open the straps around the box. The worker had to ask not one, not 2...but 3 different workers about the scissors. Then she asks the manager. In which she now had to walk with him to the car with the scissors. Then she realizes, it's outside and not in the store. She then had to go and ask if she can leave the store...it is so friggin ridiculous. So anti customer service that he just said never mind and had to use car keys to open a box that he paid Best Buy over 200 dollars. What in the mental retardation is going on in this store? read more

Person who sold me my refrigerator did not "reserve" it, although it was in stock at the time of purchase, one month ago. It is in stock still at the time of me writing this, yet the store will not honor my original delivery date (4 days from today). I compromised and agreed to a later date, and several days later even that was rescheduled without my knowledge or permission. Customer service rep said they won't fix it or compensate me until I take the fridge - whenever they do deliver it, because they don't want me to cancel the order. Shady af. read more

Wish there was an option to do ZERO STARS! Why is there employees at Best Buy if all they do is walk around and stare!! They just walk around and pretend to be busy to not help customers. We were waiting for help or to catch the attention of an employee but NOTHING!! This one lady with glasses kept walking past and staring back and forth??? Are you gonna help us with a product or judge? Honestly such a waste of time coming here or even considering buying from zombiefied employees! Had to just walk out. read more

This review is specifically for Austin in the Apple department. Over many years I have purchased all my Apple products from this particular store because of his knowledge and great customer service. He will take the time to answer all your questions. I highly recommend him! read more

ZERO stars!! Purchased an APC backup battery for over $200 on 2/2/2026. It died 2/23/2026 with no power at all. Went to exchange it on 2/27/2026 and was told the return policy is 14 days! How can they sell defective merchandise and offer NO exchange after 14 days?!? That's a pretty disappointing policy! Back to shopping at Costco! read more

Such charming sales staff! Too bad they are full of doo-doo. I asked one for a recommendation for a robovac and I went with the model he recommended. He must have had a good laugh and impressed all his friends after work. Haha! He took me for an old lady sucker who would fall for anything. And I did. Because I thought robots were futuristic. But the one he sold me only works on 2G, not 5G. As of 2026, only .06 percent of Americans still have 2G. It took me weeks of blood, sweat and tears to realize I was sold a lemon. Now BestBuy is doing everything possible to prevent me from returning it. I'm out hundreds of dollars and the sales staff is probably laughing their heads off. read more

Just bought a hp envy x360not more than two hours ago ...went through the start up procedures.. got to the point where it was configuring itself and said May take some time so we let it run came back and got a fault message and the "attempting repairs" then after a few minutes "unable to repair". What the heck it's brand new...???? Not Best Buy's fault except the sold it to me.. read more

Best Buy- Aiea - Crap laptop - Electronics Near Me - Aiea, Hawaii

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I bought a laptop from Best Buy and tried to get it price matched within the 15 day timeframe. I contacted customer service and they said all I need to do is bring the laptop in and they would process a return and repurchase for the new price. I rushed in and got there at 8pm, explained my situation and the cashier called a manager to help with the process. The manager, Warren Yamada, looked a bit busy and a tad annoyed with my situation. He told me that he would make a one time exception and would process it but then he asked for how much the price difference was, which I stated was $415. He then told me he would NOT price match. I showed him the price I got it for and the price it was currently advertised at. He looked at the links on his computer and they were LIVE prices. He told me he would not price match but would give me a small discount. He told me he was the only manager there and no one else could help me. He also said I could direct my complaints to customer service if I'd like. He basically was making up his own rules, own discounts and exceptions. I showed him the chat from the Best Buy agents explaining the process and what to ask of from the manager. He didn't even look at my phone. I asked for his name and left. I called corporate, explained the situation and they agreed that his behavior was wrong and a price match was appropriate in this situation. They recommended I call corporate and have them speak to Warren to process the price match. He was very unprofessional and I really hope he can work on his customer service skills. He needs to uphold the company policies and not create his own system based on his emotions and opinions. I went to the Honolulu store and got the price match in less than 5 minutes, no hassle, no fuss. Warren was on a power trip lol negative 5 stars. read more

Outstanding customer service from Marcus. We purchased an Iphone after conferring with him about the different versions. He answered all of our questions and and we left completely satisfied. read more

Well appears that the month of "August" is not a great one for the Best Buy customer service here on island. I join the masses with complaints - went into the Aiea location, ordered more than one appliance and was told the frig would be later delivery (2 weeks) which was fine as we were finishing renovations.... Needless to say, waiting all day for delivery is not very useful. Also we received text saying delivery was postponed for another 2 weeks. We were told the appliances were arriving and apparently not. Then postponed yet again by 1 one week. REALLY - is this the way Best Buy handles it's customers? One applliance arrived damaged and had to be replaced. Menu selection is useless on the phone. you get the run around. Doesn't anyone have pride in their employment anymore? read more

After Kai left, their service has significantly gone downhill in the car audio dept. They want to charge $100 just to attach an already installed dash cam and tap it into the fuse box?? Are they that incompetent that it's that difficult? This isn't even my job and I did it in less than 20 minutes. The kid in the car/auto dept today scrolled and scrolled on the screen to see all he could charge me rather than providing halfway decent customer service. He expected me to pay over $200 just to troubleshoot CarPlay that was already installed there last year as well as hardwire a previously installed dash cam. Either incredibly incompetent and worries that they can't do it within a timely manner like other car stereo places or they're insanely greedy... Sadly, I believe it's the latter of the two If Kai still worked there, he's talented enough that he wouldn't reem me for every dime while billing me fairly and doing the job well. Best Buy needs to step it up and take a few lessons from Kai. Apparently they also need to pay him significantly better so he doesn't want to go elsewhere like he did.. read more

Was a customer prior for many years. No more, the problem is all in the delivery and installation end. Twice on delivery day they cancelled! A site survey was needed to get another part for my dryer, that resulted in another no show. Almost 3 weeks of delays which slowed down my kitchen renovation. Used the laundromat for a month! You are not able to speak to a local person, only a service agent from somewhere else who gives and empty promises. I had to go down to the store 3 times. Finally someone from mainland corporate assisted but after going through this long exasperating process. Lastly, a good word for Unified Services, who picked up the installation ball from a totally lame Geek Squad who missed all the appointments and did not give me proper advice for the dryer vent to fit into my wall duct. read more

Still helping me out with my iPhone They are very helpful And they let you know what's going on read more

Saturday I purchased a Clarity Pro 27" Touchscreen Monitor in store (for delivery by Friday). Today I received a message from Best Buy that cancelled the order - no explanation. And the chat bot doesn't even reply. All that and I am a Total Care Member ... you'd think they would at least give me a reason for the cancellation. The charge (pending) is still active on my MC. Rude. J. Amos, Mililani. read more

It was time to buy a new TV, so Rani R said that the after Christmas is a good time to look for "open box" specials. We went on New Year's Day and the store was pretty empty. We immediately found the perfect size TV for a good price. The store sign showed a QR code and instructed us to log in and wait for assistance, but the guys a few feet away at the counter were able to help us before the log in process did. They were very polite and thorough, which was important since I was also requesting wall-mount installation service. Did you know that depending on if you have wood or steel-framed walls, it matters what type of wall-mount you can install to prevent damaging to the studs/wall? I would never have known that. Purchasing the TV, extended warranty, etc. was a very smooth, painless experience and I was pleasantly surprised that I was able to get my TV installed just a few days later, at my convenience. Plus the installers bring the TV when they come, so we didn't need to figure out how to transport the huge box home in my vehicle. I haven't bought a new TV in nearly 20 years; I am happy that the process is so simple now. The Best Buy installation team is really why I am writing this review. I've never had a TV installed before, but since I wanted it wall-mounted, I wanted the pros to take care of it, and wow, were they professional! I had cleared the space, and taped newspaper to cover the wall & crack between the furniture where I figured the drilling would cause sawdust to fall. The installers actually brought their own plastic bag to catch the sawdust, so I didn't even need to do that! Before the installers brought in the tv box, they even placed a floor covering to protect my carpet. Installation was smooth, efficient, and in the end, there were a few pieces of tape on the floor. I saw the installer pick them up, so I brought my rubbish can so he could throw them out. He politely declined and placed it with the rubbish that they took away with them. Finally, after the TV was secured to the wall, they reinstalled our accessories (cable box, fire stick, video game player), and logged into all of our accounts, to ensure everything worked. Most of us have access to stores where we can probably pay less than retail for a TV--warehouse stores and PXes could save you a few bucks, but the Best Buy installation service is why I will absolutely return to Best Buy the next time I want to purchase a TV to be wall-mounted again. They did a beautiful job, and it was worth every penny to let the pros do it. read more

Best Buy- Aiea - Wall-mount installation by Best Buy. The TV is centered on the wall, but the angle of photo makes it look off. - Electronics Near Me - Aiea, Hawaii

Inquired information over the phone to avoid making a unnecessary trip to the store. They didn't have what I needed but they held their professionalism in customer service. So thank you for being gracious after a long holiday weekend. Made two more calls and those employees from the OTHER company was not happy to be back at work after a long weekend holiday, so again thank you for great customer service! read more

Best Buy is on a central phone system so no one will be able to speak to no one. I ordered a Mac Book Pro online. The site stated that I could pick it up in an hour. I would get an email to alert me. The email never came. I finally went to the store in person 4 days later. I lucked out with an associate who knew what she was doing. It did take quite a while to resolve. Best Buy needs to do much better with customer service. I will avoid Best Buy in the future. read more

July 19 purchased viper car alarm and warranty. Promised delivery to home on 28th for 31st install. First wasted day off for it. Item never came. Tried calling 3x advised your hold time will be 1 to 2 ...hours. (recorded) Went to AI APP.... at 630pm , they said the AIEA store is closed when it's open till 9pm. Tried app again, order not listed but says the items I Never Received was returned.... whew. Got a human on text app last nite. They blame me and UPS for the item I never received being returned. Prior I Re-sked another install for Aug 8th. No product no humans no calls no care. 4th call been on hold for over 45 minutes. I wasted another day off. Order# 112 520 031 7489. Totally Negative Experience. I'll be contacting corporate. 1 star is not appropriate. Zero read more

(Shopped 09/27/22 TU @ 1:30pm): Sometimes you were able to find the best-priced buy at this brand of electronic stores! I was in the area for a 6-month progress meeting at the offices of the newly-hired property management company for a recent investment property investment when I decided to swing by Best Buy's Aiea location hoping to find a few items I desperately needed for the new place before I returned to the mainland. I'd tried a couple other locations closer to me to no avail, so this was my last shot and such a convenient opportunity. Would they have in stock what I needed to buy that best compared to what I needed!? PURCHASE Insignia No Tools Assembly 50" TV Stand ($99.99): while on this trip, I purchased a new TV but had nothing to set it up on. I searched various places and came up empty or found some options at astronomical prices. By pure luck, I came across this item which was exactly what I was looking for... and at a very reasonable price! Plus, it was the last one in stock! Once I got it home, it took me barely 15 minutes to put it together - voila! It seemed sturdy, the black color was fine, and had a few shelves which I was able to place other things on (sadly, the wifi and router towers were too tall to place on the lower shelves so they were placed on the top shelf behind the TV). I was ecstatic when I finally placed the TV on it and watched "Ted Lasso" https://www.yelp.com/user_local_photos?select=2horIWQevoOi1YSxXnaIMw&userid=8jVT2inwc8GIQ6sH2UG9Vw! Canon Pixma TR4720 Multi-Use Printer ($79.99): All I needed was a simple home printer that performed the basics of functions, and this fit the bill. The problem I had was that everywhere I went, the more functional and pricier model to this one was all I found... until I walked into this store. Sure, they had several models that included the aforementioned one I saw everywhere, but like the North Star this one glowed above all of them and called my name! And, they had only two in stock - score! I quickly threw this into my cart and rolled away like I won the lottery! After I got home and tested all the various functions, I was satisfied and continued to be a Canon homer https://www.yelp.com/user_local_photos?select=fhJ3R-sXNoYwWHTfNMf-kg&userid=8jVT2inwc8GIQ6sH2UG9Vw! Insignia Multipurpose Paper 500 Sheets Paper Ream ($8.79): Frankly, this was the cheapest ream of paper in stock, so what else could I do!? It did the work, but man I missed the days when I worked in an office and "borrowed" reams of paper https://www.yelp.com/user_local_photos?select=LknKuQU5d5qwlp_yJrthSA&userid=8jVT2inwc8GIQ6sH2UG9Vw. SERVICE From the moment I entered and asked directions to printers, when I found the elusive TV stand, dealt with a few staff members inside the store, to the final touchpoint when I picked up the TV stand outside, everyone I came across was amazing and friendly - mahalo! PARKING (FREE) They had their own private medium-sized lot - 'nuff said! ATMOSPHERE, DÉCOR, AMBIENCE A no-nonsense warehouse style layout with a 2nd floor I've never experienced at other locations https://www.yelp.com/user_local_photos?select=AgcQsWkHprNav6QVvuS5qg&userid=8jVT2inwc8GIQ6sH2UG9Vw. There was plenty of merchandise throughout the open floorplan and along the walls while ample space was given for carts and customers. Promotional posters and such were throughout as you would imagine. Minimal natural lighting came through the front glass windows and doors while a ton of electric soul-sucking fluorescent ceiling lights filled in the rest. There were plenty of TVs (only for display purposes) while Top-40 music played in the background. https://www.yelp.com/user_local_photos?select=uqdBEk18U52FxLDYQ8jebQ&userid=8jVT2inwc8GIQ6sH2UG9Vw ATTIRE Totally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops. OVERALL Aiea's Best Buy location contained all of the remaining things I was looking for on this trip, so for that I would gladly return even though it wasn't close to me. What stood out the most was the wonderful customer service I received from everyone I ran into while the pricing was also a plus. The store itself had sort of a cold feel to it with noticeably short-stocked shelves, but if you knew what you were looking for this wasn't a hindrance. They basically carried all the major name brands in appliances and electronics, so do your research and find what you want. I found very good value based on the prices, service, and experience noted above (TOTAL paid experience was around $198.00 BEFORE any discounts and/or tip https://www.yelp.com/user_local_photos?select=kjfHTLIvpUuGp6pHpbjSpw&userid=8jVT2inwc8GIQ6sH2UG9Vw). And, they accepted my credit card of choice... AMEX! 4.0 STARS read more

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Ordered 3 external SSD hard drives for next day delivery. Before checking out online, I noticed an option to pay for a scheduled delivery time. So I figured, rather than waiting around all day, I'd pay the extra scheduling fee. Did they deliver anywhere near the time that was scheduled? NO. And, instead of coming back during the scheduled time, they just left the package in an unsecured, open, uncovered area. When I asked for a refund of the scheduling fee, they refused -- and that was only after multiple attempts to just try to get in touch with a human and not a chatbot. I will never count on their customer service again and just assume that it will be the worst ever. read more

Everything about their products went terrific selection from browsing to being helped by sales and an epic value. Of item being purchased it's likes from me their customer being grateful to it has to be that finishing touch and delivery service too. read more

Purchased a home theater receiver. Upon opening, noticed that there was no remote. Can't do much without the remote because it operates several options on the receiver. Contacted Best Buy via chat and they suggested to contact Best Buy Aiea. Contacted Best Buy Aiea. . . Supposedly. Because it pretty much sounded like I was talking to a call center even though the Best Buy Aiea had an 808 number. Spoke to 4 different employees. Repeating the issue each time. Each time they agreed that a remote was supposed to be included with the unit. Suggested that I go down to Best Buy Aiea and either return the item or get a partial refund. Um, no. Why am I going to waste $ to get a partial refund that won't even pay for gas to get there? Please don't make me repeat the situation again to Best Buy employee #5. Because you just connected me to another number where I had to leave my information and Best Buy employee #5 is going to contact me back. All this for a remote. . . And guess what? Still no remote. Best Buy, you need to get your act together. read more

This review is NOT about this particular location it's about BEST BUY in general . I recently spent a good chunk of cash on a washer and dryer. They sell the Samsung 24 in stackable set, give a delivery date, then reschedule several times because they don't have the item they sold me online in stock! They sold me an item they didn't have on February 6 and today is March 13 and I was still waiting. Then, I got a delivery date for March 18th and 23rd respectively. Today I got an email that they do not have the items and don't know when it will come in. I cancelled both items and now must wait 7-10 business days for a full refund BUT still need to go buy a damn washer and dryer since I've been using the laundromat for the past weeks. Never use them big for ticket for appliances! Home Depot, there's a wait but they're great! I bought a stackable set today, it will be delivered THIS Sunday by Lowe's. There's a reason why they're 3/3 in Hawaii in customer satisfaction and service. read more